Reviews of AIM Properties (Real Estate Agency)

Naomi Jaramillo

AIM Properties was very helpful and quick getting all my documents processed. They got me moved in to the property I wanted very quickly. I had my keys in my hands by the weekend. The property that I moved into was in great condition and very clean. I want to thank Jaqueline for always being so friendly and helpful every time I go into the office. Thanks AIM Properties.

Becky Dye

My daughter recently relocated to NM from MO (I'm in GA). Stephanie in the office worked with us as we worked together to facilitate her cross-country move. She was patient and kind, despite multiple phone calls and emails to coordinate the move. Despite terrible weather the weekend my daughter was moving, she was able to get into her apartment and moved in safely. She seems to be happy with the apartment she rents. Thanks AIM!

Pimpin McPimpin

Thank you to Katrina and Terrance for all the help they gave my family and me with our new home.

Allie Fetterolf

Stephanie has been so helpful in getting us into our new home. Her professionalism is above par and she's a delight to work with! No issues with viewing the property, getting our keys, finalizing our lease, etc. Very personable and easy to work with.

Eloy Martinez

Thank you Stephanie for being very helpful. She was very encouraging through the whole process. They make you feel like they want to rent to you as most other places make you feel like they don't want to rent it.

Aaron Sims

Worked with Alma at AIM properties for our move in. House was good, but had some minor clean up issues from previous tenant. However, Alma was very helpful and responsive during the initial leasing and moving in process. We are pleased with AIM properties.

Kaharie Reese

I appreciate the inviting atmosphere. The friendly lady at the front desk answered all our questions dutifully and had us in and out in less that 20 minutes.

Melanie Milburn

I recommend this company to everyone My sister went through Aim also and was very pleased. I want to thank Jaceline and all the staff are friendly really make you feel welcome helped me get what I was looking for in no time made everything so easy the best company in Albuquerque if I could give 100 good stars I definitely will

Simon Ronquillo jr

I ended up in a bad bind .. The owner of my home sold and gave me two weeks to be out I found aim online when I called Katrina answered and she has helped me so much in this bad time.. Thank you katrina and aim for all you do .

Luna Garcia

624 Espanola st se has drug dealer and meth addicts in apt c and D and aim allows this kind of criminal activity . This company loves riff Raf that’s why they allow such sleaze to occupy their apartment such nice apartments yet they allowed these tenets to destroy.reply , well I’m telling you there’s drug dealers in c , and the lady Donna in D is a meth user I kno first hand

Janelle Cordova

Thank you Stephanie for looking for a home for me. I am so glad to get out of my apartment and make a fresh start. You will make my holidays happier.

lisa keenan

In case you were wondering, AIM properties waives the background check fees if you leave a positive review on Google. If you want a real review of the place, look for reviews on other sites like Yelp. It'll give you a much different story. Oh, and heads up: these guys screen their calls when they know you're calling for them to actually do their jobs. Call *67 before you call them, and their caller ID will be blocked :)

BOK Trusty

They were extremely helpful in renting me a home. I came from out of town and everything has been great since I moved in. I stay in contact with them if there are problems and so far they have all been promptly resolved.

travis madron

What an awful place to reside do not move here if you were a local student trying to find residency do not move here if you were single looking for a studio do not move here if you are looking for a one-bedroom apartment for you and your small family do not move here at all for any reason. The management here is terrible the lack of maintenance is ridiculous the improper business is so disrespectful the units are so full of roaches it's not even funny please do not move here for your own good

Haley Licha

The office staff are friendly and helpful, and the maintenance order I put in was completed the next day! The online forms and requests make it very convenient to communicate with AIM, especially if you don't have time during business hours. I would certainly recommend AIM properties to anyone considering renting from them!

Travoli M

This place is terrible we have had nothing but problems since we've been here to begin with they moved us into a unit that was not at all ready since we have been here due to the lack of maintenance constant issues have kept a rising to start off we have not had any ventilation in the bathroom since we've moved in which has caused the bathroom door and the frame to retain moisture which has caused the door to fall off from the moisture making it soft another issue that we're dealing with is the massive hole under the front door which has kept us from keeping Heat steady in the house. Along with those two issues the cabinet in the kitchen above the stove had already been supposedly reattached which was poorly reframed causing it to decay which is making it fall off the wall again. We have put in multiple maintenance request yet nothing has been taken care of lack of maintenance has only furthered the amount of damage being caused within the unit this place has the worst managing very poor maintenence I would not recommend this place to anyone trying to get their first apartment or looking for something affordable this place is awful you guys can find something way better anywhere else in Albuquerque do not move here I warn you after the neglect and refusal of upkeep and maintenance they will try to hold you responsible for any of the damages if you are not smart so make sure if you do decide to move into this god-awful roach-infested rat trap to take tons of video record and tons of pictures making sure to list anything that's wrong with the apartment prior to moving in

James Russ

If it were not for Stephanie or Jackie I would give Aim Properties a 1 Star. Stephanie and Jackie have been great to me during this move. The rest of the staff needs to be retrained as to customer service since people like us keep them in business and their jobs. The gentleman Sean seems to try and give some customer service, but I am sure he is restricted as to what he is able to do. There is one lady there that is very, very rude. She needs to look for some other type of occupation.

Adrian Salazar

Very unorganized and shady, I was with them for about 3 years. I went to move management companies, and I found out that 3 years earlier they deposited damage deposit funds to me but did not state that on the monthly ledger. So now on my last month with them, they took it back out of my monthly rent to pay them selves back even though they couldn't show me any written proof they gave me the deposit. They had no concern to fix it prior to me leaving. They kept doing everything they could to get a termination fee even though I fulfilled the contract and followed all termination terms. I would recommend if you have them manage your property you watch your monthly statements extremely close. They are not trust worthy.

Nymeria S

Great company, we went through 3 other companies. The other rental companies where not nice or helpful with questions or matter regarding rentals. Jacqueline at aim has been great helping us with everything we need. We found a wonderful house and would recommend her to anyone else loping for a rental company.

Richard Quintana

Jasmine and her group are amazing

Bailey Dye

Stephanie helped me out so much when it came to getting into my apartment from out of state. She is friendly and responds quickly with everything needed! Thank you so much for all of your help!

susan holms

We went around to other property management companies but this one stood out with better locations.Stephanie helped us figure out all the links and paperwork that needed to be filled out. We were able to move in within a week.

Shane Kelleher

Excellent rental experience. Extremely impressed with the customer service from Mary Ann! She is excellent!!! I would recommend this property management company to anyone!

Phillip Corson

I was looking for an apartment and Angel was able to get me into one very quickly. She handled everything in a great timely manner. Aim properties has not let me down. Great company to rent from!

melva toledo

Do NOT RENT FROM HERE.....I was a great tenant and when I moved out I owed a bill of 2700.00 for items like a pot outside that wasn't even part of the rental...They're literally remodeling the house on My expense no one gave a dam when I went into the office the Manager said I'll call you and never received a call. They say you owe you owe it. I'm having to hire an attorney for these fake fees. Don't let them screw you over. This is a shady business just making money off people.

Leigh Ann Hufker

My husband and I had a positive experience with AIM properties. With moving out of state we had initially thought about managing our property ourselves however after meeting with Daniel and learning about AIMS services we changed our minds. We have been working with AIM for a short period, however I feel very confident in their abilities! Thanks AIM!

Elli Amanda

This place is awful do not move here, management does not know how to properly operate there is a excessive amount of negligence and lack of maintenance nothing gets done problems consistently maintain avoided some issues leading to personal injury, this is not a place anyone should look into they will take you for your money and laugh at you will they do it it makes me want to vomit thinking about the amount of issues that we repetitively have had to deal with since we've been here I'm amazed aim is not out of business and be aware they feel their People page full of their own reviews so that they aren't looked upon in a bad way but read some of the negative reviews those reviews are the honest ones God bless you do not move here I warned you

Cassandra Cruz

Terrance was very thorough with helping my husband and I rent a home with them. He is very straight-forward and to the point which was helpful. We appreciate the efficiency with which were able to do everything. I am very pleased with this company so far.

DIANE MACY

At the location of Aim Properties located on Montano NW in Albuquerque, the office staff was pleasant and helpful. I was greeted with a smile and acknowledged, even though they were busy. I was asked to have a seat and they would be right with me. And they were! Didn't have to wait long at all. Ms. Olivia Sheets, Admin. Assist was thorough and professional in handling our lease and explanation of Tenant Agreement, etc. and the many forms we needed to fill out.. She was able to answer our questions without any problems. I was impressed with the conditions of the grounds of the rental property, The outside was exceptionally maintained, lawn mowed, roses trimmed, etc. Our rental unit was clean, even though it will need some maintenance, as it is an old building. I would not hesitate to recommend Aim Properties to anyone looking for lease or buying.

Tonja Owens

Jacqueline was very helpful and processed our application quickly. She helped make our move in process fairly painless and uneventful! That was greatly appreciated.

Tony D

I own a property of which AIM managed for me while I was out of the country. I have to say that my Property Manager, Victor Alvarez, has always answered my questions promptly and has been the best Property Manager I have had at AIM. AIM itself has outstanding employees and their customer service is definitely above average. Keep up the good work AIM! I look forward to purchasing more investment properties and having you manage them.

Isabel Cordova

Katrina really worked hard and have all her time to helpehelp find a he I'm in the right area and price range I needed

L C

Can never get anyone to answer my concerns. Staff is Rude and disrespectful.

Nicole Tomlin

The staff at AIM are very helpful. They are very welcoming and and maintenance request are very fast! I have enjoyed living at one of their many nice properties! Thanks for all that you do!

ryan fitt

Trying to find an apartment or a house to rent can be really stressful but when I went to aim properties the atmosphere itself is relieving. Stephanie is super friendly, nice, patient and made it easy to find what I needed.

Joshua Torres

Olivia and everyone at aim properties was real helpfull to find the right place for my son and I. They were really professional and fast I would recommend these guys to anyone looking for a new place to rent. I'm really thankful for Terrance and his team for helping me get into a new place in the time I needed and helped me save a little money too thanks guys I really appreciate it!!! Thanks for getting the heater fixed right away too!!!

Amanda Sifuentes

If I could rate less I would. *** SPEND YOUR MONEY SOMEWHERE ELSE AND AVOID THE HEADACHES.*** We moved into an apartment managed by AIM Properties at the end of Feb. 2017 while we were house hunting. CHEAP RENT SHOULDN'T EQUAL POOR LIVING CONDITIONS. A landlord has the obligation to provide a safe, secure, and decent space, no matter the amount they choose to charge for rent. The apartment was infested with roaches, evident by the dead and live roaches that were EVERYWHERE! We seen the apartment while it was being worked on early Feb. So we assumed they had sufficient time to finish the work. Well I guess once we put the deposit down they stopped working, because it was in the same shape if not worse as when we seen it. Our back bedroom window was shattered, the replacement window did not fit the frame, the windows wouldn't lock, the water heater was leaking and sitting in sludge, the heater was actively leaking gas, the smoke detectors that were present were covered in roach feces keeping them from functioning properly. I will add pictures of everything. Any work order we submitted took weeks to complete. Our upstairs neighbors tub leaked into our bathroom. They never fixed this problem even after 4 submitted work orders. To top it all off, they kept the majority of our deposit. Ms. McGarvey explained if we wanted to see our deposit we would see it in court. Our neighbors had a lot of the same issues. I'm posting this comment in an effort to warn anyone and everyone that these people are the most unprofessional people I've ever met. They are slumlords! Don't be fooled by all the paid positive reviews they have. They offer discounts for positive reviews.

Jackson Stakeman

The process couldn't have been smoother. Stephanie was great and everything that needed to be handled before us moving in was handled. She also patiently answered all my too many questions.

Kyle Trafton

I moved in 4 months ago and had a great experience with jaqueline. She was really helpful getting us to move in on the day we wanted to. The service staff was very nice as well. They came over to switch the heat to AC and we're professional and fast

Jemez Mount

DO NOT TRUST THESE POSITIVE REVIEWS. I'd give a negative star if it were an option. Never again would I conduct business with AIM. They are an irresposible group of unprofessionals who take your money and offer zero customer service. Hardley are available to asnwer phones. Don't let the "nice" website fool you. Better off giving your business to a property management company who will hear out your concerns and are genuinly happy to conduct business with you. OVER RATED!

Salvador Duenas

Aim is a great company to rent from! Angel was extremely helpful in finding us a place to live, she was quick at finding us the perfect place to live.

Isaac Medina

AIM Properties is easy to with and has made moving very easy. They have worked on the this rental in a timely manner and have worked with our needs. Jacqueline is very Professional and I would recommend this Property Management to anyone in the market for a new house.

Chi Babich

SCAM!!! They rent you properties that are not to code and are unsafe, they refuse to fix. They will just take your money. And if their online system is broken it is your fault. DO NOT RENT FROM THESE GUYS!!!

Joseph Candelaria

It was an easy process. They seem really ready and able to accommodate us. Very reasonable and helpful. I'm super satisfied with my home.

Dennis Sandoval

Great people Stephanie and Jacklin. They both helped us to the fullest. Stephanie got us into our new house quick and easy thank you!!!!!

Karen Benner

Terrance and Daniel have been very helpful and fun to work with. My husband and I moved from NC and had just a few days to find a place before our furniture arrived. Within two days Terrance had us in a great rental house in one of the best areas of ABQ. Our maintenance requests have been handled swiftly and courteously. Terrance even worked with the owners so we could have our 3 cats in the house. What a great team - Terrance and Daniel. Thanks guys!!!

Andrea Bizzell

We worked with Stephanie Romero, Aim Properties, and have been quite pleased with her assistance and knowledge. She has been very responsive and supportive through this process. Thank you!

Gabriella Rodriguez

I am so excited!My boyfriend, kids and myself looked all over town for a place.. We called Aim Properties and spoke to Stephanie, this lady is far the best representative I have ever dealt with! Her customer service was above and beyond. She answered all our questions, we did our applications and within 5 days we were signing our lease:) I love our new home, and couldn't thank Stephanie enough. I wish the other places we applied were as friendly as her, but in the end I'm glad Aim properties were the one's to be there for us! I strongly recommend this property management! Reasonable prices and best staff ever! Thank you Stephanie!

nathaniel larson

From the start was a pleasant experience. Stephanie was very helpful and professional. They even let me split up my deposit to make the move easier. Also had an issue with the A/C so we put in a maintenance request and the issue was fixed a few hours later. Awesome people to work with and would recommend anyone in the market for a place to rent to give them a call.

Gabby Hansell

My experience with AIM properties has, by far, been the best. Jasmine made the move in process quick, easy and very simple. When we got here, the apartment was in great shape as promised. She has also done a very good job at being responsive to any and all maintenance issues that have come up. So thank you AIM properties and a HUGE shout out to Jasmine for making the process run so smooth.

Robyn Ross

I recently moved to Albuquerque and visited over four different property management agencies and a couple different apartment complexes and found AIM Properties to have the best listings and the most helpful. I worked with Matthew to find two properties in the area and was very pleased with his willingness to answer any questions I had and to take an interest in the type of rental I was looking for. I would highly recommend using AIM Properties for anyone needing help in finding a new place!

Dezarae Garcia

Thank you Stephanie for all your help in trying to find our family a home. Look forward to working with you and Aim Properties in the future!

monica romero

We first came in contact with AIM after we seen a posting online about a property we were interested in. From the get-go we had nothing but a wonderful experiences with their awesome staff. Great customer service coupled with their straight-forward business manner helped us find our home in a jiffy!! I would definitely recommend AIM to anyone interested in one of their properties. 5 STARS

Angelo Bonito

Stephanie Romero is nice and respectful and very helpful.

Caleb Cox

Thank you AIM Properties (Terrance) for getting me in first home. The assistance AIM provided was above and beyond. From beginning to end.

Caleb Wendt

ZERO STARS is what Aim Properties deserves. I will never rent with them again and I will advise anyone looking to make sure they stay away. I rented with them for a year and had the worst experience with. Terrance is the worst property manager. This place reminds me of T-Mobile stores, a bunch of kids who don’t know what the hell they are doing.

Elena Garcia

We have had AIM for a MONTH and it was been an astonishing ride of incompetence and negligence. If you can avoid using AIM Properties, I STRONGLY recommend going another route. Since moving in a month ago, our condo has been next to inoperable and AIM has done little to nothing to help us. We had a broken garbage disposal, a gas leak, and a broken stove. It took AIM almost a month just to get someone to fix the garbage disposal. After this, Stephanie still had the audacity to ask us to write her a good review. AIM has been negligent of our terrible situation, and will not do anything to help us unless we call them several times in the same day to remind them. When you call AIM, the automatic answering machine recommends submitting an online request for EMERGENCIES, and waiting for someone to get back to you, only to (surprise!) not hear anything back. We went without hot water for two weeks, calling AIM every day and earning no progress. It wasn't until we contacted maintenance companies around Albuquerque ourselves that we finally got our gas turned back on. We still do not have an operable stove or oven, so we've been cooking and doing our laundry at the dorms at UNM-SAD! Not to mention the terrible customer service. My roommates and I have been left on hold for over 10 minutes, only to find the SAME PERSON answering the phone again saying "Thank you for calling AIM Properties" If an employee of AIM reads this, please consider the flaws in your company and work to fix them. Your tenants are counting on you and paying to live in operable houses. Please do your job and stop letting them down.

Cindy Cano

I have two homes that AIM Properties manages for me and I'm delighted to say that this team goes above and beyond for their clients! They most definatley are problem solvers. My tenants are always happy thanks to AIM Properties!

Di Landers

Glenda Lopez from AIM Properties went above and beyond her job to show me where the apartment i was interested in was located. She was very very helpful and answered any questions i had. All the staff that i have talked to at AIM Properties were so very friendly and answered any questions i have had. I will recommend AIM Properties to anyone and everyone i know who are looking for a new home!! THANK YOU AIM PROPERTIES......DIANE CHAVEZ

Josh T

I would highly recommend renting from AIM Properties to anyone looking for a new place to live. Thank you to Olivia, whom did a great job getting us set up and working with our tight schedule. Maintenance requests were handled quickly, and I am very impressed with the price of the unit.

debra griego

I got the chance to work with Stephine at Aim properties I had a great experience and lots of help!!!!

David Donald

These people are unreliable, they will take any opportunity to incur unnecessary maintenance costs on your behalf (I am an owner) and do not follow up to insure that the house remains in good condition. They often do not keep you informed and when they do it's too late. I will give you one of many examples: they went ahead and replaced a perfectly functioning and new ceiling fan even though we had told them, and did not want it, to be replaced. As of today, they have charged us hundreds of dollars for the replacement and we don't even know what they have replaced our very stylish new, and functioning fan with.

Leanor Sauri

Victor was extremely attentive from the first time I walked into the office. My family needed to move quickly and I feel like he went above and beyond to assure that we could have the keys to our new place quickly. Every time I've had to reach out since being a tenant, he has responded in record time.

Robin Thomas

Thanks to the staff at AIM and Katrina most of all we found our home .. great customer service and help

Victoria Roanhorse

Great office staff. They're quick in responding and processing your rental information. The properties are in great condition.

Patricia Montano

I called and spoke to Stephanie for assistance in helping my husband and I find a home for rent. She was very helpful and informative. Looking to rent a home is very stressful but Stephanie made it stress free. We will be contacting her, once we find our home. Thank you so much.

Erik Leon

Stephanie Romero thank you for all your help you rock!

Scotty Drennan

I want to thank Katrina for all the hard work she put in to help us get in to our new home

Amber Dale

AIM Properties was very helpful in helping me find a home to accomodate my needs. Matt there at the office was very efficient in helping me look and attain a property I was interested in. He worked hard to ensure I received a response in a timely manner per approval. I feel Matt at AIM properties was incredibly helpful, he did such an excellent job!

Armando Sanchez

We were very pleased with aim properties... We worked with Terrance and he was very helpful and swift. from the moment we turned in our applications to the moment we signed the lease he was there to answer all of our questions. We look forward to renting from Aim in this next year.

Zach Dudley

Made it easy to sign paperwork and get everything taken care of for the first move into our new house. My girlfriend and I were looking endlessly for a place to move into after living in apartment for the last 6 years. Stephanie was flexible and easy to deal with. Thank you! Ermemin!

Katie Elson-Romero

I have had a great experience with AIM Properties and specifically with Terence. Thank you for all your help in getting me into a wonderful home and excellent neighborhood. We love our new digs! Terence was efficient with paperwork, timely in his correspondence between home owner and myself and this made for a smooth transition. All the staff at AIM Properties have been polite, professional and kind. Thank you all!

Mason Hern

I want to thank Katrina and Stephanie for all they did for us and making our move to our new home easy and painless .. thank you so much

Bryan Clarke

Matt at AIM Properties was great at helping my family and I get into the place we wanted. The process was very easy, we couldn't believe how easy it was because we had never done this before. We found the place, Matt gave us the keys then we applied and put down our deposit. If anyone is looking for a place to live with excellent customer service I would definitely recommend going through AIM Properties and asking for Matt.

Genieve Florez

My experience with Aim properties has been very pleasant so far! They are nice people and Alma has helped and answered any questions I've had for her. We were in our place in just a few weeks! They took care of the little things that needed catching up. I love our little house so far its perfect, cozy and a great first start.

Robert Sanchez

The staff a AIM has been just a great experience in every aspect of "renting." They are always cheerful, happy to serve you people, even on the phone. The process of getting papers signed and getting into a place was effortless and enjoyable. The property that I am renting (Condo), is very well maintained and is the perfect price!! I am happy where I'm at and will be signing another year's lease with AIM. Thanks AIM, Robert Sanchez

Noelle Frost

I recently began renting with AIM and so far it has been a good experience. They were very responsive about getting us moved in and took care of a broken appliance within a week of submitting the maintenance request. Mary Anne was really helpful in getting our utilities worked out and I appreciate her kindness and honesty.

AMV KING

Amazing property management Katrina Cordova was very helpful and nice and is very understanding and when i need help she helps solve the problem quick as possible.

Angel Torres-Mares

I am very pleased to say that while working with AIM Properties and Terrance Belcher I was pleasantly pleased with such great customer service. All my questions were answered immediately, and when he did not have an answer, he was able to get back to me really fast. When I walked into AIM Properties I was always treated with respect. I will refer other people I know to AIM Properties as I did find them to be very professional. Once again, thank you.

Charisse Romo

Best Management company I have encountered. Victor Alvarez was a tremendous help, always available, extremely professional, and made the overwhelming house hunting experience simple. Would definitely recommend him and his staff to anyone.

Ashley S

Stephanie Romero was very efficient at helping us get our rental. She emails or replies right away and is always in the office. We had a few items we were wanting to have repaired or fixed and she emailed me updates. I appriciates the team being very polite and patient.

Conrad Salazar

Great people. Awesome staff

Clifford Wilson

It was a pleasant experience working with Aim properties. They were courteous,fast and very profesional in getting us the home we now reside in. And what I treasured most of all about this company is, that I was treated more like a family member than just an every day random customer. Thanks you Stephanie and other assisting agents for all your work! It made mine simple and fun:)

Aurelia Waldron

Aim properties is terrible! If you are an out of state owner looking for a property management company stay away from this company. They use fraudulent practices they are unorganized and have excessive fees. It takes them three weeks to pay you the rent. Our tenant replaced the floors in our home and they didn't even notice during the final walk through. The tenants also painted rooms without permission and they did not care. Stay away from this company!!!!!!

Cassi Tippetts

Got my mother-in-law into a super cute apartment and Katrina was really a key piece in helping us choose the right area of town.

Carolyn Arredondo

I am sorry I have to give them even one star. The property manager never returns calls. They never answer the phone. Right now I have a backyard hose that is busted and spewing water everywhere but I do not have access to the turn off valve because it is connected to the apartment next door. If it was not for the former property manager being a tenant I would be out of luck. They are horrible and run from this property management company even the kooky private owner had more integrity than this company. Also it is very concerning that many reviews claim this company knowingly has an identity thief working in their office and provide links to the criminal case. So beware!! Other reviews also claim they will waive deposit fees to have newbies post positive reviews so I would be interested in knowing those people's experience six months or more out. Also it is interesting the owner answers only very specific questions about rent fees but nothing else which just shows a sheer lack of integrity and they have no owner names or employee names listed. This is like a ghost corporation to just take your money and do nothing else.

Patrick Redmond

AIM is a negligent and irresponsible, borderline shady, operation. For a prospective landlord, I would strongly recommmend choosing another Albuquerque property management company. We entered into a property management agreement with AIM Properties in the summer of 2017. Since then, we have rented our house through AIM two times. The first time, we had to pay an unexpected landscaping bill of over $1100, for which we had not given advance approval. For the second rental, things have gone very far downhill. We had to settle for hundreds less per month in rent, and our proceeds have been further reduced by hundreds each month in spurious maintenance bills. Further, the rent transmittal has been frequently late, even carrying into the following month. AIM has failed to keep us informed of the progress of repairs. Be careful! AIM's property management agreement is drafted in such a way that they have left themselves the leeway to get away with all of this, and to require the homeowner to pay.

Andrea Wilson

I loved the price ranges and quality of their houses for rent. All my questions were answered and Terrance helped us get approved and moved in quickly. All the staff is very polite and professional. There are plenty of options for paying rent, which I also like.

Jessica Howe

Terrible! Messages were never returned. Was told to come by for an appointment, and no one was at the office. Waited and no one showed up. Called again during normal business hours (and not during your listed "meeting" hours), no one answered. Your customers should not have to work this hard to give you money. These people are doing an awful job. I would recommend you do not rent from them, and do not let them be your landlords. This company does not have their act together.

Anthony garcia

Stephanie gave us great customer service highly recommend

Monica Bowman

Thank you Stephanie Cordova Romero for being so helpful, also for finding a very nice place for my daughter to call home.

Rachel Lopez

Stephanie Romero was and is amazing very polite and always willing to help! Was in need of a rental ASAP! She kept in contact with me thru the whole process! Was never pushed aside like any other rental properties I looked at! Made sure my budget was according to the property and never let us down! Thank you steph and AIMS property for all your help and support thru the process! I will definitely recommend you to others that are looking for a place! Thank you again! You need a place AIMS property management is the best place to start and end with a good comfy home!!!!!

Cammy Finley

AIM Properties agents were very kind. First, in looking at the apartment, given the key, and allowed to see it on our own. Second, the application process only took a day for approval. Third, the first months rent and deposit was discounted and fair. Fourth, upon moving in, they immediately had our heat turned on (gas in-floor heaters), and new locks. Fifth, the apartment and yard was cleaned before we moved in. In the end, the ladies are always accommodating when we call. By far, this is the best property management company in town. They are different because they want you to rent it and you don't have to give them your kidney to get it.

James Pearson

I rented a property from AIM, unfortunately I had to end my lease early due to a out of state transfer for work, AIM Properties was unclear as to my options and told me many different things before charging me a $600 early term fee and taking my entire $1395 deposit and charging me an additional $632 on top of all of it. They then provided a paper stating my options that looked like it had just been typed out. Victor (the manager) was especially hard to deal with and took at times over a week to reply. I have never been late on any payments, rent etc in my life, and I have to say out of all companies I’ve worked with in the past this one is by far the worst and most shady. Stay away if possible.

Stephanie B

Great group of people! They go out of their way to help! Thank you so much Stephanie Victor Terrence & Jackie!

L A

AIM Properties were incredibly helpful in finding us a place. We liked the first apartment we checked out. They are generous with their time, on the phone, for problem solving, etc. I recommended them to friends already.

Leah

Extremely difficult to get in touch with. Often do not respond to maintenance requests. Frequently do not respond to emails. Customer service is subpar. In the words of another reviewer: They treat you with “thinly veiled contempt”. It’s like trying to rent from a group of high school students.

Amber Burnside

My property manager worked fast to ensure that I got approval for my house quickly and efficiently. I would definitely recommend this company to anyone who is looking for great people to help you with all of your rental needs. The only thing I would say is that my manager was new and did not tell me about the pet deposit but the issue was quickly resolved.

Scott McNabb

Positive experience in renting a property. A helpful staff answered our questions and had paperwork on time. Property was clean and ready on the date specified. The maintenance people took care of problems that existed when we took possession of the property.

Kyle Mann

Jaqueline Herrera was very adequate in proposing me properties within my price range and above. I was very intrigued and amazed on her skill level and knowledge on properties based on economic levels. But at the very least I had a very homey feeling like I was one with the family And one within the circle. At the very least I can say she made my experience more than pleasant. 5 out of 5.

Sierra Moran

AIM (Terrance and Jasmine) made our first time home buying experience a memorable one! They constantly advocated for our interests and made finding our forever home one to remember. They demonstrated organization, attention to detail, knowledge of real estate which quickly made us both realize we made the right choice choosing AIM. We felt a sense of relief knowing we had knowledgable individuals taking care of us and our home. Whether you’re buying, renting, or selling, AIM is the right choice to make! Thank you AIM!

Christopher M

PROFOUND INCOMPETENCE. If just one homeowner avoids using this company because of this review, I will feel some relief. I have been renting a home that Aim "manages," and it has been nothing but headaches, stress, and anger. Some examples: the microwave repeatedly stopped working (which, when you have a two year old who needs things heated, becomes a real challenge). Despite request after request after request, very little happened. I spent nearly four months essentially without a microwave. Aim seemed to just ignore my online requests, and emails to the property manager and eventually the owner went ignored. As in, zero response. It got so bad I began researching how to report the company to the county or state. Months later, I received a replacement microwave without ever getting a response to my emails and voicemails. Instead, a contractor called one day and said they were on the way to my house. More recently, I have had a toilet leaking for a month -- again, no response to my online work orders. "We never got it," the manager said. Ok. Worse, my air conditioning abruptly died about a week ago. After receiving no response to the online work order, I called to ask about the online request I submitted. Again: "We never got it." The trend is becoming clear. Since then, I have been directly contacting the repair company, finding out what they need from Aim, calling Aim to pass information, etc, etc. Essentially, I am my own property manager. Nice. The icing on the cake? Aim lost my house keys that they had, and tried to blame the contractor. The contractor flat denied it. They have since ignored my request to re-key the house. So out there somewhere is a set of my house keys. Awesome. I have never in my life worked with a company so poorly managed and lazy. If you own a home, pleeeeeease find another company and don't do this to your tenants. I sincerely hope this company fails, and fails soon.

Richard Martin

We rented from them from 2017-2019. They sometimes were hard to get in touch with by email or voicemail, but if you got someone on the phone or went into the office they were very helpful and friendly. They were fast with maintenance requests, and we had no problem at the end of our lease and we received our security deposit back.

Aurelia Vanchaik

I have been very pleased with Aim Properties. From the start they have been helpful and are very experienced. Daniel and Terrance are always cheerful and ready to help. Thank you guys for making this experience very welcoming...

Cidney Benta

I wish I could give these people zero stars. They dated my lease for last week (which I okayed because I had stuff going on) and when I got the keys a couple of days ago, expecting to be able to move, as the lease has been signed for a week, the house wasn’t ready to move in at all, even though I’ve paid for the week. The house was dirty (which is almost expected when you’re renting), but there was also no microwave door, the smoke detector dangles from the ceiling and goes off when you try to put it back, and the garage door still has a window missing from when we first looked at the house a month ago, which we were told would be fixed. When we went back to discuss these issues, we were told that they’d be taken care of, which is what we were told before signing the lease. We haven’t heard back from them and it’s now the weekend and they’re closed. We’re not even in the house yet and this is not a good start. Avoid renting from them if at all possible. HOME OWNERS: PLEASE TAKE YOUR BUSINESS ELSEWHERE!!!

lenchy mireles

I have recently been assigned a new connection at AIM and have been very pleased in the upbeat performance. "Good job" to Angel for turning this around. So far I have had great responses to my inquiries and in a timely manner. If the upbeat attitude and service continue, it will be my pleasure to hand over more responsibilities to AIM for my property in Albuquerque and Rio Rancho.

R Burnside

Good customer service. They helped us get into a house very quickly. The only hang up was the extra pet deposits mentioned AFTER my wife and I signed most if the paper work. Over all not the worst experience I've had getting into a house.

Jessica Roth

EDIT to add on 6/13/16 - I was informed by the tenants who were placed in my property by AIM that they were never provided with a garage door opener. Of course when I turned my property over to AIM I provided the opener. Either AIM or a previous tenant lost the opener and I was NEVER told this. So for an unknown amount of time, there has been a massive security breach at my rental property. I have emailed the owner and every other email address I have ever had for an employee of AIM Properties to ask for restitution. I am certain, as in all other cases when I reached out to them for information or to rectify a situation, they will fail to respond. STAY CLEAR OF AIM PROPERTIES. If I could give zero stars, I would. AIM Properties "managed" my rental property for two years. And I use the term manage very loosely. While they kept tenants in my property and the tenants did pay their rent, they were terrible at communicating with me, never returning calls or emails. They lied to me about placing a tenant in my property with a pet that violated the condominium's policies. Then they took zero action to remedy the situation. The owner didn't even bother to take time to provide me with the courtesy of an apology for her staff's misdeeds. Meanwhile the condominium is threatening me, as the property owner, with fines and sanctions. DO NOT use this company to manage your property if you expect any level of customer service or professionalism. If I treated my clients the way AIM Properties has treated me, I'd be unemployed.

Linda Desantiago

Moving sucks but AIM properties and KATRINA made it easy.. Loved the customer service i recived..

Rebecca Gorge

I was planning on moving out for the first time and of course needed help. I found this company that was in my area so I decided to go in and check it out. Stephanie at the front desk was very helpful and took the time to find something that worked for me and my budget.

MiyaGod

Made it very easy to find and move into a new home. Getting a decent 2br at a reasonable price in Albuquerque should be stressful but AIM made it incredibly easy. With so many beautiful properties, i cant imagine why there are so many negative reviews. All the staff are extremely professional and accommodating and I will recommend this realtor to anyone who likes a big reward for almost no effort. Kudos

Joshua Butler

You can't trust any positive reviews because they do offer gift certificates and waive fees for positive reviews on google. I've been screamed at, sent multiple fees for rent that wasn't late according to my rental agreement, put on hold for over 45 minutes. I've had to pay my bank for statements to prove to AIM on three separate occasions that they have falsely billed me, the only way to accomplish anything with them is to go to their office in person and even then, even if you've never even been late on your rent and have zero violations will still be treated with thinly veiled contempt. If you have no other option than to rent from these deplorable people, get everything in triplicate and keep copies handy because the only time they will do their job is if there's a chance to screw you in the process.

Erica Summy

AIM Properties worked with us on getting everything set up when we were out of state and made the process easy for us. We are thankful for their help and working quickly in the short time frame that we had.

Rhonalee Stone

The process was quick and easy. We looked at the apartment loved it and then heard back within 3 days. Jacqueline made our experience with AIM Properties easy. She also went over our rental agreement with us thoroughly. Thanks again AIM Properties! -Rhonalee

Amanda Cortez

This is my families first time renting a home and Aim Properties has started out as good company. We have had slight issue with follow up from them. As busy as we are as a family getting someone to follow up on maintenance, even updates to when things would be fixed would be nice so we didn't have to call constantly. Everyone I have spoke with is friendly and helpful.

Mimi Attleson

I have been very pleased with AIM Properties. Daniel Torrez has been outstanding and the time and effort he has put into renting my house has been remarkable. Good, timely communication has really been helpful and I am confident that this will continue throughout the experience.

Danielle Garcia

Called to get some information on a rental. I talked to Stephanie, she was very helpful and super friendly. Thank you!

Kristin Gonzales

Was able to look and move into the place the place quickly. They have had someone come and take care of bug spraying. I had friendly customer service from Alma as I went through the paperwork and lease signing process. She explained and guided me through the process with ease. I know that if I call during office hours I will get help right away or a call within a couple of hours addressing and questions or concerns.

Dean Kline

AIM properties has, thus far, been great in communicating back and forth between myself and the owner of the property we are moving into, even allowed us to speak to the owner directly when it was necessary. Their offices are conveniently located, they are swift at processing requests and getting answers, and seem to have a good collection of homes under their management. I appreciate that there are a variety of mixed reviews here, but I have seen no reason up to this point why they should receive anything but a good rating from myself. I hope and expect that they will continue to deal in this fashion moving forward.

Brett Moore

As a tenant, I've been working with Mary Ann from Aim and have been nothing but pleased with the amazing level of service. She is responsive and courteous in all communications thus far. I'm very happy with the relationship and would recommend them to anyone!

Moco

Sleeze company. Sleezy employees. Stay far away

Christian Urbina

They charge $35 to send you a letter. Edit: They charge you a late fee AND $35 to send a letter from their office to your home. It should be noted that they charged us a late fee and $35 letter fee on a national holiday when banks are closed and they couldn’t deposit the money anyway. Every other place I’ve stayed in doesn’t go up your a** about rent being hours late on a long holiday weekend.

Yvette Garcia

I called interested in a house that same day I was able to talk to someone and go look at the house myself!!!!! We filed the paper work the following day !!! And now we have the place. It was very fast and easy AIM Properties has helped my family out so much!!! Thank you!!!

Eric Physics Instructor

I've been dealing mainly with Terrance, who is very nice and helpful. Maintenance seems to happen at a slow pace (~2 weeks). I've only been renting from AIM Properties for a month now and so far everything seems fine. The house was clean and ready by the time I was ready to move in, so I was happy. Some reviews say AIM will offer an incentive only if 5 stars are selected for the rating. This is not true. They offer an incentive to simply review your experience (which is quite common).

Jill Centeno

Stephanie Cordova is awesome! She has made our move to our new place at Erwin go smooth and non stressful. She answers all our questions and concerns in a timely manner and is super polite and extremely helpful. Thanks again Stephanie!

Isabelle Cordova

I’m trying to move and Stephanie has been so much help! If anyone is trying to move out or looking for a home I recommend her, she’s helped answer so many questions I’ve had and so much more!

Sarah Cruz

If I could put zero stars I would. There were so many problems with the property i rented. The biggest being a carbon monoxide leak in my heater due to a bypassed safety that was disconnected allowing our heater to emit CO in to our home causing my two year old to becone extremely sick. Not to mention our swamp cooler caught on fire the first day there. We were left with out gas and a stove for two months (one month on two seperate occasions) in the dead of winter because it takes these people forever to send someone to fix anything because they are so concerned with getting the cheapest deals. And when called and told about problems they Were extremely rude and non caring about these serious issues. Finally the city got involved and we were offered to break our leasr and we took it THANK GOD. Please for the sake of your safety and/or the safety of your family do not rent from this place. Its not worth putting lives at risk.

Ashley Duran

Thank you Stephanie for all your help. Aim properties is amazin!!!

Kynda B

It's too bad they don't have their s**t together. Then act like it's your fault or blame you for their mistakes. Never met a company that does what they say they are going to do either. Just sad you can't rely on rental companies to get stuff right even from the very beginning.

simplyliciaaa

Go to Jasmine, she helped me rent my first home and made me feel so comfortable!!! Such a sweet and genuine woman! Definitely recommend

Chan Robertson

My step-son's (Paul Myers) experience with Aim Properties has been great. From the time he walked in the door he felt welcomed, and well assisted. Joe, Katrina, and Francis were always very helpful. I'm very grateful they were there to help him get into his home as smoothly and professionally as they did. We're both very grateful for the Aim Properties reference and the apartment they provided.

Chavez Cameron

I am writing this review in regards to one of your employees, Katrina cordova she was very helpful and got the job done in a timely fashion. As a whole this company gets 5 stars

Ceecee Crowe

Jaqueine Herrera, was extremely helpful with the locating of our new home. Her extensive knowledge was necessary in planning our move. She made it, simple and affordable to relocate.

Renee Robinson

The application process was very simple and went very smoothly. After several weeks trying to find the right place, we saw the house on their website, and Jacqueline worked with us to secure the property. She was very responsive and helped answer our questions, and the process was pretty quick. I have no complaints so far.

Erika Suarez

Stephanie Romero is so wonderful and was so helpful!!!

Ricky Lui

A good company. I really don't have too much to complain about. The staff is helpful and answered all my questions. We had a house we wanted to rent and they managed to find us a nice couple.

Alyssa Smith

I would recommend AIM Properties for anyone interested in finding a home. They were very helpful and answered every question we had to the best of their ability. Glenda was especially helpful in our search. Thank you so much!

Ryan Curry

I moved from out of state. I toured the place in early December but wasn't going to move in until Early January. Place needed to be cleaned but I was told it would be ready for move in. We were driving a uhaul and towing a vehicle. We had asked that someone meet us at the residence with the keys so we didn't have to unhitch the trailer and the car before we headed into town. We found out right as we were getting into ABQ that no one was available to meet us at the residence so we'd have to pick up the keys at their office. No big deal, but they had already said they would meet us, so that was an inconvenience. When we finally walked into the house we were shocked at how dirty it was. When I first toured the place I was on a time restraint because I had to catch a flight out of town. I was told the place would be move in ready, so I didn't pay too much attention to the cleanliness of the place. There was an inch of dirt in all the window sills, huge red stain right in the middle of the living room floor, dirty fingerprints on the bathroom walls, microwave was disgusting, black ring of death in the kitchen pantry up against the baseboards, holes in all the walls, 1/4 inch of dust on all the ceiling fans, etc etc. We spent a full day and a half cleaning the place before we brought any of our boxes in from the garage. Since we've moved in, there has been no follow through with any of the repairs. The sprinklers don't work and we've been told for over a month someone would be out to fix them. The microwave still doesn't work and we filled out a repair form 6 months ago. Getting Victor to call you back is impossible. I liked the place when I toured it, but had no choice in the property management company that came with the place. Apparently they feel the same way because they have in no way tried to give us good customer service. If you are looking at 2 different places and like them both equally and one of the properties is run by Aim Properties, I would highly recommend you go with the other company.

Eric Marentes

I've heard nothing but bad things about this place from both tenants and homeowners. I advise to look at their Facebook reviews. Also, I've heard they waive deposits for positive review. Remember. You may get your deposit waived but end up in a bigger hole in the long run. STAY AWAY.

Mz Butterfly Pioche

The AIM staff was supportive and consistent with the needs of us as new renters. They made moving pleasant and enjoyable. The information was current, the viewing was wonderful. Their ability to work with us on paperwork was exceptional.

Jon Brown

This would be an amazing place if you compare them to South Sudan housing. Unfortunately this is Merica and we expect better. The toilet stopped working a few days after we moved in and it took them 7 days to fix it.

toby montoya

i went in the other day with a few issues we where haveing with the new appartment we rented and stephanie had some one on the phone with us to schedule a date to fix the issues that hour and they had them resolved within 2 days

BootsNHat

These guys are most disrespectful crass group of people I have ever dealt with. Daniel Torres and Terrance Belcher are couple of guys whom think they know it all. There is absolutely no communicating on a respectful level with these guys. If I were only able to speak to the true owner of the company about their rude candor and behavior I recommend staying away from this rental company!

Alec Ramer

Thank you to all the staff including Katrina or all the knowledge she had in the homes they rent and the customer service she provides.. would recommend to all my friends

Scott Mc Neil

Rented a house on what we thought was a month to month lease while we were having our home built. They originally sent the lease showing a year rental. They corrected that but when we gave notice that we would be vacating we were told we had a 6 month lease. Long story short, we responded to them with the facts (including a recorded phone conversation). We were waiting for them to respond back, but instead of a letter from AIM it was from their collection agency. Highly nonprofessional is putting it mildly. If you need a property management company, avoid AIM like the plague!

mirella vaglio

BE AWARE!!! Water bill NEVER PAID!!! They told us that there was a problem with ABQ Water Authority (a leak or something) in between tenants and that they were handling it. After six months we have to pay nearly a THOUSAND DOLLARS because they let it slide to the point that the water was shut off to the tenants, something that we discovered only on our own (after having been misled by AIM who told us, six months ago, that "everything" was taken care of), when the ABQ Water Authority made us aware that two hundred dollars of an eleven hundred dollars bill had been paid!!! Bottom line: THEY LET IT SLIDE... WE HAVE TO PAY!!! You had better make sure that every exchange of messages happens in writing, because they will deny everything, or distort reality, such as insinuating that you, or your husband, who live 2000 miles away, have visited the property!!!!!!!!!!!!!!!!!!

dianna begay

stephanie was a huge help when i went in to look for a new house in my price range she showed me multiple that fit my budget and looked great

Colt Balok

My roommates and I are currently living in a Condo managed by AIM Properties. Since we moved in our house has not been operative. We contacted Stephanie (AIM Property Staff), and it took multiple requests via writing, phone calls, and maintenance order before they got the plumber to come fix our issue--two weeks it took them to come and finally fix it. We have not had gas for the last week and a half and my roommates and I have had to go elsewhere to cook dinner, take showers, and do laundry. We have tried countless times working with Jacquelyn (I think that's how you spell it), to get this issue resolved, and we are still currently don't have gas. We have finally started working with NM Gas, the inspector, and repair people, since our property management fails to help us. We call and they put my roommates on hold for ten minutes at a time only to get the phone picked up by someone else stating, "AIM Property, how can I help you?" This has been the most frustrating experience. If you are the owner of AIM Property, please look into the current system that you have in place for tenants, because our experience has been poor. If you are the owner of our property at the Villa's at Menaul, please switch management companies because we don't want to live here anymore with these issues that won't get fixed.

kobe grey

i went in to find a nice appartment in my budget and stephanie helped get me in to a nice little 1 bedroom house that looks great and had a really nice clean yard and in a good neighborhood

Katherine Griego

I worked with Stephanie are we had a great experience finding home!

Wilson Gover

The process here was no stress and very simple. We saw an ad for the listing, went and checked the apartment over, and signed the papers a few days later. Jacquelyn was very helpful during the process, and she went over the paper work with us step-by-step. After we moved in there were a few things that needed to be addressed, but they were able to get it resolved within 48 hours. Nothing to do with AIM; a few people viewing the apartment decided to leave their garbage and a minor plumbing issue. But they were all settled before we were. Kudos to AIM. Talk to Jackie, she helped us out a lot.

Leslie Ellis

The staff at AIM are very friendly and accommodating. I enjoyed renting from this company. The lease terms are fair and easily understood and the rent was fair as well. Very positive experience.

Raquel Maden

I was looking for a unit for a family member. I was very fortunate to have Angel with Aim Properties help with the process. Angel was very pleasant to work with. She was very straight forward provided me with all the necessary links and forms to make this a smooth process. She answered all my questions and was always available to help with any of my questions or concerns. I appreciate you Angel for being so patient and making this process so smooth. I would definitely recommend Aim Properties to friends and family. Thanks again Angel!! R.M.

Alicia Paynter

AIM properties is a great company! Stephanie was not only friendly but very efficient and helpful when I called in to look for a home for my brother! She was able to find him something very quickly and made us feel right at home with the whole process. Thank you AIM properties and Stephanie, I would highly recommend you give them a call for all your property needs!

tiffany barbone

The people here are great! They were extremely helpful when I was looking for a new place to live. Alma Alvarez is a kind, friendly and patient person who is very accommodating with gathering all the required paperwork. She made it convenient for me to get all paperwork signed and returned within a reasonable time. My overall experience with AIM Properties has been positive.

Dominica Zamora

I want to thank Katrina Cordova for all the hard work she put in helping us find a home .. Great custemer service

Arron Flores

AIM Properties was very helpful and attentive to my needs. I work for a utility company and drive a large truck. They made sure i was able to park my truck at the unit. Jacqueline Herrera was VERY helpful through the application process. I was dealing with another member of the AIM staff and he was no longer able to help me. Jacqueline stepped in without missing a beat and took care of me! THANK YOU, Arron Flores

Angie P

House is great but don't count on the property management to help with maintenance requests. It always takes at least 3 weeks to get anything fixed, even a simple maintenance request such as swamp cool to heating switch over. Plan on paying to fix everything yourself if you want it done in a timely manner before your invoked with extreme frustration and disappointment.