Reviews of Chen Agency (Real Estate Agency)

Karun Kapoor

I highly recommend Nelson! Selling my apartment was a breeze, and Nelson made it a stress-free arrangement. He really understands the market and his advice as per the market pricing is very realistic. Nelson is fully involved in all phases; from staging the apartment to aligning all the parties. His proactiveness is a key element of his excellent service. Apart from his involvement in the process, Nelson is very well spoken, respectful towards your views and probably that is why he is so respected in the community. He was a pleasure to work with, and I would highly recommend Nelson.

Jennifer Sohn

Sophie Kang is the best realtor we've ever worked with. She is very knowledgeable, professional and prompt. She was very proactive. She really worked hard for us to makes sure we found a great property that met our needs. We were really impressed how productive and efficient she was during the entire process. She really kept us informed and helped us to make the right decision. We also appreciated her positive and friendly attitude. We were able to find a great property we truly love. We strongly recommend Sophie to anyone who is looking for a great property or looking to sell one. Contact her!

Henry Chen

Very unorganized, completely inefficient. Walked away from a very frustrating time of trying to gain communication back from Chen. Do not recommend for any transactions whatsoever.

Joohyun Shin

Sophie at the Chen Agency is an excellent real estate professional! Sophie was ever so patient in our search for the perfect home. She was very responsive to our numerous calls and requests and was excellent in walking us through the home buying experience step-by-step without over whelming us. We had complicated issues and she was able to resolve and handle them with the utmost professionalism. Sophie definitely went above and beyond and I would highly recommend her for any home buyers and sellers. Thanks again, Sophie and we wouldn’t hesitate to use your services again in the future!!

jbet08

I've lived on both coasts, using realtors as needed. Some are incredibly helpful and engaging. Then there is Chen. Dealing with this agency was by far one of the worst experiences I've ever had on either coast. We rented at Independence Harbor (IH) in Edgewater from an independent owner. From jump, it was obvious they did not care about renters. When asked to provide help, Chen routinely did not fulfill their duties as a broker, and were insulting throughout the process. Just to give you one example, our agent, Anna, informed me that I didn't know how to read a credit report when I had spent (at that point) about 6-7 years doing just that (credit risk) for a living at a pretty high level. Follow up information wasn't provided consistently, and we needed to hire an attorney to get our water heater fixed in the middle of the winter during one contentious battle with them (landlord wouldn't fix, agency wouldn't assist). I'll be in the area again soon for a substantially larger purchase, and would much rather use someone like Realty International, who provided a much better overall experience. I get why renters aren't a priority for agencies such as Chen, but the lack of professionalism or general understanding of the realty process doesn't speak well for future renters or buyers using this agency.