Matt Conn was setting up a showing for me. When I didn't reply to his email quick enough, he notified me that he was going to tell everyone I was not a real person. I discovered this as I was leaving work to head to the showing, and gave him a call. I asked why he would tell everyone that I wasn't real. He stated it was due to me not replying to his latest email, even though I replied at least twice before that day. Instead of taking my frustration/irritation seriously, he kept laughing about it and acting as if he could care less. When I told him that I would like someone different to show me the house, he stated "Yeah most people tend not to like me because I just don't give a s&%# at all about people and what they think of me." I asked if Highgarden was aware of the way he treated prospective clients. He said he didn't care what I thought and offered to pass my information along to his managing broker (who I have yet to hear from). I guess that Matt and Highgarden do so well that they don't need to worry about one or two buyers here and there..? It's been awhile since I've dealt with someone as unprofessional as Matt. I hope that Highgarden doesn't actually condone that type of behavior. Most employers wouldn’t find it funny how Matt handled the situation, and would show them the door.
On a second attempt to see this property, I scheduled with Dee Carter of Highgarden. I moved plans and made arrangements for work in order to do this since the showing with Matt (above) fell through. I told them more than once that I work an hour away from where that house was located, but no one kept that in mind. On the day I was supposed to see the house, Dee called about an hour before I was supposed to be there to inform me that the owners had not approved the showing so I would not be able to view it. I understand they are at the mercy of the owner's approval, but someone should have notified me that afternoon that the showing hadn't been approved, and that we might need to reschedule. I had already canceled plans and left work…for nothing. I attempted twice to see this house via Highgarden with no success.
Needless to say, I declined their offer to reschedule this showing and/or to help me locate additional properties I may be interested in purchasing. It seems that the agents they have working there are doing a poor job of representing the brand. Highgarden should re-think whatever criteria it is using to pick its agents who represent them. Do yourself a favor and go through someone else.