After trying to get a hold of them over the phone and through email I I to get any meaningful progress. I finally travelled to Moscow and met with them in person about an apartment. They told me it was available. I was told I had to fill out the application before I could leave a deposit. I insisted on leaving the deposit and paying first months rent at the same time of applying to ensure the last unit would be reserved for me. I was told not to worry because they had no pending applications so I would I would get it "without a doubt."
" Expect a call by Monday at the latest". No call. Tuesday I call them and I was told everything looks good on mine and my cosigners applications, including the $70 worth of fees, nonrefundable of course. I just needed to fill out the pet application saying I didn't have any pets. I Immediately did this and was then told they no longer had that unit available, but I had the "opportunity" to get a 2 bedroom apartment for a mere $400 more a month.
Before you pay an application fee make sure you have them email you that upon approval if the application the specific unit # you are interested in will be yours. If not they agree to refund the money. This is a very important step in dealing with them. It's not a bad racket they have going. Get you to apply for $35, then force you into a more expensive unit. If you dont want to pay more, they at least made $35-$70 dollars in application fees.
Another agency in town found me another unit, doesnt charge an application fee, answers your call on the first ring, emails you back same day, and was much more pleasant to work with.