Reviews of Rentmaster Property Management (Real Estate Agency)

Mel Eppich

After managing our own rental property for 4 years and having a string of awful renters, we battled about whether or not to turn it over to a property management company. Thanks to the incredible team at Rentmaster we finally have peace of mind without the headache and constant worry we were faced with for years before. They were able to find great tenants quickly and we have loved working with Jeremy. We turned our property over just as ownership was transferred to him and have experienced nothing but great customer service. I would highly recommend this company to anyone! Thank you Rentmaster!!

Kayla Penning

They are frustrating because they really don’t answer the phone and they aren’t very good at getting back. There are few in the office that really make a difference for the company and I hope they are appreciated. The stars are for the ones who are really trying to do good. To the lady who helped me get into my apartment last min and thank you to the staff that helped with the confusion that has happened.

Rogelio Carmona

The people there are so nice....

Jason Bowman

If you're looking to find an apartment to rent I'd advise you search elsewhere other than rentmaster. Their onsite laundry facility is poorly kept and it's machines are constantly experiencing problems. I've been having a terrible time with rentmaster so from personal experience I'd recommend searching elsewhere for renting opportunities.

Kaylene Butikofer

Worst Experience I've ever had! No Customer service. Told me I wasn't important and threatened to take to small claims court when I never even said I wouldn't pay. I will never rent from Rentmaster!

Liz White

Friendly helpful staff

Jeffrey Huntsman

They recently got a new manager in there and they really were great to work with. Jeremy was willing to do every thing I asked and more. I would recommend them to anyone, specifically Jeremy. AWESOME!!!!

Christina Joseph

We have had only good experiences working with Rentmaster. Shawna has been very responsive and helpful whenever we needed assistance.

Mike Cherniske

While customer service was a little rough when we first began our time with rentmaster (one of the owners was a snarky old lady with a hard to read sense of humor... gruff but funny if you got to know her), in the last year (since the ownership change I believe) they have been extremely reliable in addressing our concerns, and the folks in the office are warm and receptive. They've been great in passing concerns and questions along to the landlord, and going into the office isn't anywhere near as intimidating as it used to be. I think as long as you have reasonable expectations as a tenant, namely that you know you need to pay your rent on time or pay a small fine, that repairs may take a couple days to handle, and understand that the agency can't give out special treatment to everyone, then you should have no trouble with rentmaster.

Jeremy Westwood

My name is Jeremy Westwood and I am the new owner of Rentmaster in Idaho Falls. I wanted to provide a review for the last 30 years that Rentmaster has been in business. Rentmaster has been in business for 30 years and to only have a handful of bad reviews in 30 years is exceptional in the property management business. Rentmaster has had owners that have been customers for those 30 years, in fact most owners have been with Rentmaster for 10 plus years. Rentmaster has hundreds of repeat renters because they have been treated fairly. Rentmaster has a world class website that posts all rentals and that is visited by over a thousand prospective renters every week. Rentmaster is the pioneer in the property management business in Idaho Falls and Rentmaster is looking forward to another 30 years of innovation and exceptional customer service.

Riley Evans

IDK how you people sleep at night. You screw people over for damage that isn't done by them. Some of your guys' property is so bad that they should literally by condemned. While you place the blame on ex tenants instead of yourselves and the insubstantial help you get someone could be dying; but all you guys care about is getting ahead and screwing over people who have no choice but to live in your crappy properties. You guys are terrible people and should feel ashamed of yourselves. Piece of crap slumlords. It took you 2mo to fix our AC while my toddler and I roasted in that crappy little trailer. Then when it got child much earlier than usually it took you 8 weeks to fix the furnace. We were told for weeks that "someone will come out and assess the situation." Really? It took them over a month on several occasions for ANYTHING to be addressed. The people you hire to do handiwork for you are some of the laziest pieces of crap. They care more about picking up their new laptop. Not the family freezing at night with space heaters and the oven as the only sources of heat when it is near or below freezing. This is how you guys treat people... Your BBB grade is a low as it can be. I hope someone gets one over on you guys one of these times and you guys go out of business.

Jasmin Pete

Great ladies to work with! I think they are my new BFF's

Micheale Petersen

Sandy and the girls are awesome. And very helpful .

HCorona2012

assholes! all i have to say, they are Assholes.

Levi Colbath

Very nice and very professional.

Tanner Waid

HORRIBLE SERVICE!! I went into Rentmaster today to resolve a claim that I had. Instead of helping me resolve the claim they laughed in my face and told me I was "stupid". The reason I went in was to try and get reimbursed for $200 worth of food that I had go bad due to a broken fridge and lack of response. It took them 3 days to bring a "new" fridge. That fridge was also broken and as a result more food went bad. They told me they were not going to "just fork out money" to help me with any of it. I WILL NEVER RENT WITH RENTMASTER AGAIN! And you shouldn't either!

Laura Pearce

Super experience! Rentmaster has been a wonderful management to rent from! All the personnel have been friendly and easy to work with. They have been quick to respond, and very attentive to us. We would recommend them over and over again!

Anya Albright

I am very disappointed with this rental management property in Idaho Falls. If I could give them zero stars I would. All they care about is receiving rental payments. We've asked multiple times about maintenance issues, they don't get back to you quick. Took us 3 weeks to get a response. They have to abid by rules and regulations but obviously don't enforce it with the landlord. Shawna is not concerned with any of these issues, brushes them off and will make you feel like your not important. And she will put the blame and issues all on you. Plus will text you and not give you the professionalism to return your call. The only person that respected our concerns and understood us was the maintenance man. I'm disappointed with the landlord they work for as well, what a shame. I am beyond frustrated with Rentmaster which is now called Neighborhood Rentals.

leases c

I have had a great experience with Rentmaster! It's been over 3 years and have only been treated with respect and friendship. I find the office to be full of positive vibes and happy staff. When I pay rent, I've watched their interactions with other tenants, and I'm not the only one treated like long lost family members. They remember my kids names and all my aches and pains that I mentioned the previous month. I love Rentmaster.

Elsie Wach

I am so pleased! We rented out our property by ourselves for three years, and found we are just not cut out to be landlords! Our tenants moved out a week late, after June , 2016. We were worried about having a vacancy. Rentmaster found us a new, high-quality tenant by July 1. Their expertise helped us get some issues solved with the property in a quick manner, so we had it ready for re-rental. Thank you for the smooth transition, Rentmaster! (Did I mention Rentmaster rented our home for the amount they promised us, not a penny less?) Stress relieved!

Idaho Reviewer

Really aren't as bad as I anticipated. The staff is usually very good to work with and have good positive attitudes. It's a property management company though so just be aware, if you can't pay your rent or fees they will come after you.

Mary Janko

We were looking for rentals and when we were in the office they were not welcoming and almost hesitant to help. This was a couple months ago but I definitely felt like they didn't want us there. One property we visited had roaches outside the apartment, this was an apartment that was accessed inside a building, I'm sure there were some inside too. The roaches was a big turn off. The other property looked run down. Needless to say, we went somewhere else for rentals.

Stuart Pennington

Wonderful experience! The staff is cheerful, helpful, and understanding of difficult situations. They were willing to work with us in our personal situations. They were also willing and patience enough for us to look at the properties and make a decision. They also provided good information contrasting all of the available properties they manage.

Haiden 22

They are always understanding and helpful when finances are tight, the staff is always friendly. I would recommend Rent Masters to anyone I know. I have lived in the same apartment for 5 years, They get out and fix things in a timely manner. Thanks to Jeremy and his staff for being so awesome and understanding !

Benjamin Rodgers

STAY AWAY FROM HERE!!!! We took the chance after reading the horrible reviews but they are so horrible. This company is the dirtiest, sorry excuse for a business. Do not plan on having them to help you with anything. They do not take complaints seriously, then when something happens with the property they act like they have no responsibility to help you.

Eleshia Ames

Now I'm being harassed and your pressing charges for my post?

Amy Berrett

I reported to this company on day one of moving into their rental that it had a leaking toilet. After almost two years of renting with this company, notifying them of the leaking toilet several times throughout almost two years, it still was never fixed. I would be told it would be fixed, arrange a time, and no one would show up. I lost out on wages several times due to this. On top of maintenance that literally doesn't exist (and I have written proof of this), we were continually "stood up" during their semi-annual MANDATORY inspections that they will NOT re-schedule to work around your life/work schedule. I would again take time off work (because they refuse to work out a time that works for both parties involved) for someone to fail to show up. Lost wages again and NO apologies. I get life happens and things must be rescheduled but first, consider the other parties schedule and secondly, when you refuse to work around their schedule and fail to show up, FRICKEN APOLOGIZE. Instead, I would hear NOTHING until they would attempt to force another mandatory inspection. I have never been treated as though I am not a human being until I rented through this company. Worst mistake of my life but thankfully, it is mostly over now. All that matters is the company, not the tenant. So, I finally got sick of it and chose to buy a home and free myself of this disrespect. I gave a proper notice and I am now waiting on a deposit refund over 30 days later. The property was left in excellent condition, rent paid on time every month and I get treated with complete disrespect. I have worked with several property management companies and I always have an excellent reference in them when looking for another rental. I am a great tenant and this is by far the worst company I have EVER had to work with. If anything I hope this review will save someone from going through the hell I have gone through with this company. I never write reviews or give poor feedback but this company gets away with bullying people and I for one do not like a bully. I am now having to write a threatening letter demanding my deposit refund because anything verbal will not be honored and being polite with anyone at this company doesn't get you anywhere. I have called asking twice now for my deposit. I waited until after the legal 30 days that they have to provide it (according to Idaho code/statutes) and both times when calling I am lied to and informed "it will be done today". Save yourself from the continual disrespect, disappointment, lies, rent hikes on a rental where they allowed holes in carpet, graffiti, missing doors, missing door knobs, missing light fixtures, exposed electrical, etc and choose NOT to rent through this company. I would opt for being homeless before EVER going back. I would encourage a close friend or family member to be homeless because at least that way, you can feel better avoiding these bullies who have no respect for anyone who they can no longer drain money from and save your money for something/someone deserving of it.

Jenn Davis

Caring and detailed management.

Elva belle

Rentmaster made my cross country move very easy. We arrived in the middle of the night and they had the porch light on and it was toasty warm. Thank You Rentmaster!!

Chayo Ponce

Horrible service to customers. Took them 2 days to come and look at a broken refrigerator. Needless to say all food was spoiled. Finally got a replacement, and that one broke as well. $200 in groceries gone bad and they laughed at us when we asked if they could reimburse us for that. Very unprofessional.

Katelyn Chandler

They’re awesome and always willing to help answer any questions!

Allmax Carpet & Duct Cleaning

Absolute Best People To Work With. # 1 Without A Doubt..Thank You

Michael Hyde

Very friendly staff and knowledgeable staff.

Gerald Glore

They have treated me very consideratly through a rough time with my grandkids very decent people

Helen Grimaud

If i could put zero stars i would. Cockroaches infested in apartment build ing. Property Manager said just put traps out and deal with it. Huge heath hazard. He should deal with it. NO rent from us. Health department can deal with him.. Not happy with his attitude. No excuses just clean the apartments and fumigate. The apartment was filthy.

Adam Samson

Refused to fix a furnace in a mobile home from January until Arpil of 2011. Had small children in the home. Didnt flinch. Somehow they weasled their way with suing my wife. A bunch of crock! Worst place to rent from..... If you have small kids.

Tauna Thornley

I have been very impressed with Rentmaster Property Management. I moved into my apartment in June. The process of paperwork was quick and they were very helpful with any questions. I also have been impressed when it comes to appliances breaking down. Two different times I had things break down and the next day someone was over to fix them. Whenever, I go into make my payment the staff there are very friendly and ask how things are and if I need anything.

Karen Barzee

Excellent property managers kind fair great to work with

Kristopher Manley

They fix NOTHING unless you call the emergency line. One gal there is oblivious to many things.

Curtis Call

Never rent threw these people I never do this but fed up the land owner switched to rent master mI'd contract and it's been horrible I live the house and the neighborhood but to get these people to do there job is a joke we had a new toilet put in a month ago it has leaked since being put it we can't use it at ll called them almost daily to have it fixed to no avail now the bathtub will not drain still nothing from them absolutely worst renting experience I've ever had.

ryan turner

My moving process was made really simple, thanks to Sandy Colbath. The place was clean, rent is cheap and you get great customer service. Thanks, Sandy!!

Katelyn Barney

The town house were in is very nice and accommodates our needs. It's been very frustrating this summer because there's a sprinkler leak in the front yard and maintenance has either deleted or marked off our service order without fixing the leak all summer. Our yard has small pools of water with algae covering the top. The bees and other insects have been constant living in our front yard marsh. We can't even let our dog outside because he tracks in the mud and algae. Didn't think I'd be this annoyed and disappointed!

Alyssa Argyle

I’m so disappointed in how professional the Idaho Falls office workers were towards me today. I went in to ask for some keys to see an apartment and they were VERY unwelcoming towards me and literally tossed the keys towards me and rushed me so someone else could look at the apartment. Once I returned with the keys, nobody cared to ask if we were interested in renting the unit or how we liked it. I can honestly say that I will avoid these unprofessional jerks and rent elsewhere.

Kelly Speas

We have been renting with Rent Masters since Sept 2014 in our first apartment. I like how friendly the staff is on the phone and when I need to go into the office. I have had little maintenance that needed to be done in my apartment and it has always been fixed in a reasonable manner. If I were asked to rate Rent Masters I would give them a five star. I haven't had any issues to not rate that way. Thank you for the great first time experience!! :)

Craig Rothchild

Good people to deal with, but when maintenance is needed it either takes weeks-months, or just doesn't happen at all.

Alecia Martin

Rentmaster has been a great company to work with. We have 3 rentals through them for my work and they have been wonderful.

Hunter Marshall

From my lease to maintenance it has been horrible. I have maintenance requests in from the first week that we moved in here that has not been looked at yet, and I've been here for 2 years. Every year they mess something up on my lease, and after getting an email saying my rent was going to increase in January, I go to sign the lease and then they tell me it is an extra $100 more then what the email said. No notice what so ever, and I am a week and half from my current lease expiring. I started talking to them about the lease a month ago because I am adding my brother to it and no notice in the past month of the rent increasing to the amount they told me today, only the amount they said in the email, This was all after them telling my brother earlier today that it wasn't going to increase at all. No body there has their story straight. The place isn't bad but the management is horrible. UPDATE: They claim I'm bending the true. If you want emails and screenshots I'm more than willing to provide them to anyone. (I've already provided it to them already). Just reach out to me. I save everything. If you want screen shots of the maintenance requests I can provide them for you as well because I keep those as well. It is 100% the truth exactly how I am saying it. I'm not here to bash anyone; just laying the truth down so other people are aware of what they are getting into. If a company doesn't want to have bad reviews on social media then they should be honest and moral with their customers and do whatever they can to turn an unhappy customer into a faving fan. That has not been my case.