Reviews of Century 21 High Desert (Real Estate Agency)

Clea Conners

Military families, don’t use Century 21-High Desert! My family and I were recently referred to Century 21-High Desert by the USAA referral program. The agent from High Desert was less then helpful and seemed more interested in telling us about her personal life than helping us find a home. She was unable/unwilling to find homes that met our criteria, though we were able to find many viable options with a simple Zillow search. We had to initiate all communications with her, and she was slow in responding to my calls. When we looked at homes, she was unable to provide us with relevant information and we had to rely on my own research. She provided less information about homes/neighborhoods than was readily available on Zillow and questions I asked her went unanswered. I would have found another agent at this point had it not been for the USAA referral. We found a house that the agent didn’t even know was on the market and put together an offer. However, the agent stopped us in the middle of trying to come up with a closing date and suggested a date a few weeks away. We told her that the date she provided fell in the middle a starting a new job, my college finals, and was a few days before a deployment. The agent promised that the date was just for the offer and could easily be changed. After the offer was accepted, we did not have any contact from their office for at least a week so I, again, initiated contact. At my questioning, I was told the closing date would not be changed and my questions why were, again, not answered. We contacted USAA and told them of the issues. After USAA called the High Desert office, the agent began pushing us to do a walk through prior to the house being vacant. My attempts to reach the agent’s supervisor went unanswered so we again contacted USAA. USAA arraigned for a supervisor from High Desert to take over but we had no contact from the supervisor prior to the walk-through/closing. We rescheduled finals and work days to get everything done before my deployment. During the walk-through, we found the house filthy and damaged from the sellers moving out. The supervisor even pointed out the poor condition the house was left in and said she was coordinating with the sellers to fix the issues. We told the supervisor that the house was not maintained per the signed agreement and asked to push back closing until those items could be fixed. The supervisor promised us that the house would be cleaned and repaired, even if her “office has to pay for it.” With that promise, we closed on the house. I did not receive another phone call from Century 21- High Desert. Instead all communication was via text message and occasional email. The supervisor’s correspondence was rude and she ignored her promises to us. The house was still filthy a number of days later, and Century 21-High Desert outright refused to keep their promise. We had to hire a cleaner so that my wife, small children, and mother could move into a clean house while I was on deployment.

Laureen Mumford

When we found Misty Brouillette, we found the best jewel in Idaho Falls! Misty takes the time to get to know what your needs are, and works hard to find exactly what you're looking for. She is very detailed and knowledgable, and will make sure everything you need to know about the sale is addressed. We have recommended her to all of our friends and family, and she continues to prove her worth. If it wasn't for Misty and her dedication, we wouldn't have our dream home. She is the best!

Solita Greene

Selling property because I was leaving the state could have been hectic if it were not for Helen going the extra mile to seal the sale. Helen’s real estate knowledge is so vast and her professional contacts were very responsive to her clients. Helen, I am so grateful that we met.

Brent Arocho

Had a great experience working with Helen Johnson. She was very helpful, didn't push us to buy anything. Walked me and my wife through the whole process at our pace. I highly recommend this agent.

Nathan Sparks

Helen at century21 was very helpful. Highly recommend using her to find a home.

Josh Johnson

Patrick Malone has been my real estate agent through two homes. He has always worked very hard for us. He knows Idaho Falls inside out. I recommend him to anyone that is buying and selling.

Jenesa Johnson

We went through Larry at Century 21 High Desert and if I could give him a million stars, I would. He was more than helpful and went out of his way to make sure we got the perfect house. As first time home buyers we were nervous and clueless, but Larry guided us and made sure we knew exactly what we needed to do. He is very knowledgable and generous. I strongly recommend him to anyone buying or selling a home. Honorable, honest people are hard to come by and I never had a doubt in my mind that Larry would be trustworthy and I have great respect for his dignity! He helped our dreams come true!

Cody Nield

Great people to work with !! Glad I got to work with Helen on getting my new home !! Thanks

Kirsten Reeves

Helen is wonderful! She’s a go getter, always very efficient and determined to find a house that fits the best. She’s very timely in her communication and goes above and beyond in helping her clients.

Jose Salazar

Estoy muy agradecido con Helen Johnson por la ayuda en la compra de mi casa. Siempre estuvo pendiente de todos los detalles con mucha honestidad y profesionalismo Gracias por toda esa ayuda Helen.

Mark Gonzales

I would recommend Helen Johnson whether you are selling or buying. Have worked with her for many years through several transactions

Seth Roth

Kerry Howell sold my house in 3 days and for full asking price. It was a pleasure to work with Kerry and century 21. I highly recommend them for your real estate needs.

Chad Russell

Julie Winn was my realtor and I must say that she made the home buying experience simply wonderful. She worked hard to help us find the perfect home for my family. Great job.

Veronica Hoyos-Leonard

I called Jean from Century 21 after being frustrated with other local home management companies in town. What a difference! Jean was interested in helping and it was very positive. It makes me want to buy property in the area. Great job Century 21.

Kaisee B

Helen was fabulous to work with! She knew a lot about the area and helped us to find just the right home for our family! We highly recommend her!

Joseph TeRonde

Helen worked tirelessly finding our first home. She was on the ball and did not let us down. Would highly recommend her to anyone looking for a house.

Steven Worsley

We purchased some land with this great company. Our Realtor was awesome to work with. I'd highly recommend using this company for any Real Estate purchases. Thanks for the great experience.

Nikia Jordan

Helen Johnson is AMAZING!!! We are first time homebuyers and she made sure we knew about the process EVERY step of the way!!! She is personable and has your back and will never steer you wrong!! We will definitely use Helen again in the future!!

Monte Layton

I have dealt with Helen Johnson multiple times over the last decade. She has represented me for multiple sales and purchases. I keep coming back to her. Why? -She is honest. -Helen is smart and knowledgeable of the real estate market and business. -She truly represents me when we are involved in a transaction. -Helen is a bundle of energy, working hard for the deal. Sometimes into the night. I could go on about Helen Johnson and High Desert Realty, but the bottom line is there is no other realtor I trust, like and admire such as Helen. Do give her a call if you are in the market!

W L

I asked Tracy to counter the Best Offer with a request that the buyer pay half the buyer closing costs and she refused! I didn’t ask for a price increase, I just wanted half the closing costs to be paid by the buyer, but Tracy wouldn’t ask. She also snidely ignored the fact that one of my offers DID IN FACT have a loan qualification letter. When I asked about the letter she just said NO THEY DONT HAVE ONE. Did Tracy have a buyer or buyers agent in mind, and hide info from other buyers? I guess I should have gone to real estate school before I sold my house but I thought her training IS WHAT I WAS PAYING HER FOR. I am now working with the Idaho Real Estate Commission about Tracy’s questionable behavior. This deck was stacked against before I ever walked into her office.

Shelagh Davis

Jenn is fabulous

Bryll Schultz

Helen is a fantastic agent! She was able to warn us of the pitfalls ahead of time! She is very knowledgeable, (which helps!)

Tara Powell

Misty has always been amazing to work with! We have used her as our realtor multiple times now and will continue to do so. She's reliable, smart, quick to respond, and guenuinly wants what's best for you and your family. She's open to exploring many options and always does so with a smile on her face. The service is unbeatable!

Maddy_28

Helen was the absolute best. Our realtor in Colorado did nothing and she had to walk him through selling a house We go finally sold it our selves and Helen found us the perfect house in Ammon. She is a doll.

Beau Hall

Helen Johnson with Century 21 HD was wonderful to work with. Our experience was unique. We weren’t looking to use an agent, but Helen had a buyer and through a round about way, we came in contact with one another. She walked us through every step of the process and kept us well informed on all the happenings, both the good and struggles. I never felt like she was trying to take advantage of us or our situation. She was honest and extremely good to work with. I would recommend her to anyone that needs an agent that will look out for their best interests and work hard to get you the most for your property. Thanks Helen!!

Debra Kunz

I wanted to write this letter of appreciation for your Outstanding agent Helen Johnson. She is so kind and wonderful. She helped me find the greatest house for me. I'm a veteran and she is so professional!! If sellers are looking to buy a house she is professional and qualified. I recommend her in my highest regards. Thank you Helen Johnson and Century 21. Sincerely, Debra A. Kunz

Kevin Hoffman

Julie Taggart Winn is the best. We really love the service and thoughtfulness provided to us during the real estate process. Thanks for all you do to make your clients comfortable.

Brett Waters

Kerry Howell was awesome! Such a friendly, helpful agent. Very responsive and quick to get the information you need. I highly recommend Kerry, Randy Waters, and their entire group!!

Julia Barr

We've used High Desert/Century 21 as our go-to folks for well over a decade, multiple properties (both buying and selling). Anyone can buy and sell real estate but to do it correctly, you really need to find someone who gets you and looks out for your best interests. We've used two of their agents, Leann Neal and Doug Page. They both are professional and have a terrific pulse of our market-I'm grateful they do as together they've saved us a bundle. We highly recommend their integrity and smart brains-they know what they're doing and how to best maneuver the real estate in Idaho Falls. Leann has always cheerfully made herself available to accommodate our busy schedules. She works hard to keep us up-to-date on all the zillion of details involved with each piece of the puzzle. She makes this look easy with unbeatable customer service. She's savvy and knows her stuff. Doug has recently retired but Leann has filled big shoes, beautifully!

Corilynn TeRonde

Helen Johnson and her team are amazing at what they do! My family and I recently moved across the country after my husband got out of the Navy and we could not of asked for a better agent to help us find the perfect home. Helen Johnson made buying seem like a walk in the park as she is very knowledgeable, honest, down to earth and she plays no games when it comes to the “real estate hustle”. simply put, she is phenomenal at what she does! Thank You again Helen and Team!