This message is being written from the perspective of a property owner, but I would imagine similar praise would be coming from me if I were a renter.
In addition to the routine work, like email, collecting deposits, collecting balance of payment due, etc., Crowley Associates Realty Inc., specifically Sherry Ternahan and Betsey Parrett, have on multiple occasions demonstrated why paying their commission is well worth it.
We are frequently being encouraged by our children and friends to use one of the online rental websites, like VRBO, Airbnb, instead of paying a rental commission; however….
Here are a couple of very specific instances where working with Sherry or Betsey at Crowley Real-estate has “paid off”.
1) We had an electrical problem in the fuse box requiring the attention of an electrician. I called a few local electrical companies and all of them could not be there for several days. I then called Sherry to see if she could recommend a company that she utilizes in her day to day business. She gave me a name and I called them referencing Sherry and Crowley Real-Estate and the electrician was at the house and solved the problem in less than 3 hours.
2) We rented to a repeat customer, and our neighbor told us that they have a dog in the house (we do NOT allow dogs). I called Sherry, and she took the time out of her day to go to the house and confirm that there was a dog present. This was in direct violation of the lease, and the renter was required to remove the dog immediately and pay for pest and flea cleaning.
3) The renting season was over and we were in Nags Head, NC, when we received a call from a friend who wanted stay at our cottage for a long weekend. We agreed, but the house was locked. I called Betsey at Crowley Real-Estate, and she volunteered to drop off one of their spare keys at the house for my friend to use.
These have been just a few specific examples from the summer of 2017 of how the services of Sherry and Betsey at Crowley Real-Estate have more than be worth the commission they charge for renting the house. There have been 10 times that many examples over the 20+ years we have been renting exclusively through Crowley Real-estate. Using Sherry and Betsey at Crowley Real-estate has almost converted our property into a source of passive income.