I bought my house with era shield, Donna Hatch did a FANTASTIC job!! HOWEVER, it was a completely different story when I tried to use them to manage my property as a rental! Chrystal Humphrey is thier ONLY property manager, she claims big things and promises professional pictures, then only uses her phone to take pictures of your property. The websites she promised she is very familiar with and would post the house on, later claims "she is not sure she is saying properly and is unsure if it is easy to post on." When my husband was irritated that the picture (that we're promised to be professional) were terrible, she told us "the pictures could not be done better, even with a $500 an hour photographer." She then interrupted my husband to tell him he was wrong and the pictures were great! When he disagreed and stated that it was unprofessional to interrupt her client that had an issue with her performance she stated that she could not help us (I have been working with her for months this is the very first issue) and she walked out!! We are PCSing (army move) to Georgia in 21 days, she left us high and dry. Now I have to start my research over again and try to get my house out thier as soon as possible with only 21 days left. Horribly unprofessional and rude! Chrystal Humphrey is a blight on the era shield real estate name! The only reason this review is this high is because Donna Hatch did an exemplary job, if this review was based on her preformence than it would be 5 stars! Of you are buying or selling a home you should absolutely contact Donna Hatch!! If you are planning on renting your home you should avoid Chrystal Humphrey like the Plague!