Reviews of Platinum Properties of NWA Real Estate & Management (Real Estate Agency)

Shawn Ruth

I was a tenant at Encore Apartments on N. Sang Ave in Fayetteville, AR, for just shy of four years (March 2014 - February 2018). I most likely wouldn't have left, but I joined the Air Force and was required to relocate to another state for an assignment. About the property itself -- sure, it's an older apartment complex (30+ years old), and things will (and have) broken or malfunctioned due to age and extended use. So, while I would hope that stuff like that won't happen, in my experience of moving 29 times (into and out of mostly rentals) in my life, I have to realistically expect it, and you should, too. That being said, you should expect your landlord or your property managers to take care of your issues as they arise. Also in my experience, many landlords and property managers have fallen short. Please feel secure in knowing that you've got some diamonds in the not-so-rough when it comes to Platinum Properties of NWA. Managers/Realtors Kelley & Michael Weir, Agent Stephanie, Front Desk Delores, and on-site Housekeeper Darlene will take good care of you. They will work with you in getting whatever needs fixing coordinated, contracted, accomplished, and followed-up usually within 24 hours. We all work odd or have inconvenient hours when something breaks, but if you contact any of them, they will make all the arrangements and even keep an eye on eye on the work in-progress in your absence until you return home. Encore Apartments are located in a quiet, sidewalked, residential neighborhood, almost next door to Asbell Elementary School, within the "blast radius" of the University of Arkansas, community soccer fields, and bike/run trails, and is easy/quick access to I-49. This complex has among the lowest rental prices in the area and offers plenty of on-site resident-sticker parking that's never been an issue even on U of A game days. If you prefer to take the bus, that's a close do-able, too. All you have to do is pay your very reasonable(!) rent on-time, call, text, or email maintenance requests in a timely manner, and be a good tenant by not destroying the place and following general for (what should be no-brainer) consideration-of-others' rules like parking BETWEEN the lines and NOT throwing furniture/mattresses into the provided dumpsters. Upon move-out/end-of-lease, this is one of the few places in Fayetteville where you'll actually receive your security deposit back -- IF you clean your apartment to the level it was when you moved in. Oh, yeah -- and this is my Golden Rule: Since they do what they do in taking care of you, you should make it a point to often let them know via phone, text, internet review, and (ideally) in-person how much you appreciate the great job that they do for you. I promise that it will make them feel good and make you feel good, too.

Cody Feezell

Helpful property staff. Clean. Good neighbors with no police needed to be called in 6 months I've been there. Rent amount for single br too much for very plain and dated interior.

Kristen Morehart

I had an appointment to look at a a listing, but no one showed up. I tried calling Kelley, but she ignored my phone call. I called the office, and the woman got in touch with Kelley then called me back. She said an application had been submitted on the property and Kelley had text me that morning (lies), but I could submit an application as well if I wanted. Why would I submit an application on a house I wasn't able to view?

Darlene Dahling

I live at Encore Apartments. Kelley listens to people all the time. She is a perfect management. I lived in two different place Kelley managed. I let her know when the garage door need to be fixed and she contacted the own and it got fixed. I live here at Encore fridge went out got another one that one went out and got another and it works great. My dishwasher went out she got me another one. Garbage disposal went out and that also got replaced. People if u don't call for something that is going out that is the people's fault not Kelley fault. She is an awesome person. I durther rent from her than Linsey apartments. I even work for her cleaning apartments and house's. She likes stuff to be shinny and corners to be cleaned. So whom is ever writing these bad reviews that is not Kelley fault. It's yours for not reporting the stuff that is going out or needs replacing call and she will do those things. I love her to death. Wouldn't u enjoy living here at any place she managed.

Eric Robb

Kelley was a tremendous help to us when we were looking to move to the NWA area. She showed us several properties all over the area, was able to help us negotiate an acceptance offer on the house we now own. We were even able to close while still living in Austin, TX. She had the house cleaned and the yard mowed for us before our moving truck arrived. What a great experience!

Nikola Sievert

Kelly does a great job at helping her customers find the house they want. Then she goes the extra mile to help you find people to clean your house and mow your lawn. Great people. Truly care about their people.

Kara Brooke Attebury

Okay let me tell you, your car will get vandalized by dope heads, manager will do nothing. You'll find people doing drugs in your doorway, manager will do nothing. Cops there all the time, manager does nothing. Huge branch falls on roof of your car because she doesn't get the trees trimmed so dumpster can be raised without hitting them, manager does nothing. Kelly is a slum Lord. Pure and simple. The ac broke 3 times, she tried to claim it was dirty filter related. Capacitors don't break cuz of filters, and mine were clean. My daughter has sensitivity to allergens. The back door showed DAYLIGHT around edges which they rigged with insulation tape that didn't even fully fix it, and the flooring was OLD AS THE HILLS and awful. For 550 a mo, go somewhere comfortable without methheads hiding in the dumpsters and above mentioned atrocities. Dead serious, went to throw away my trash and a man hiding from cops was in dumpster. This woman sits rich in her office collecting your hard earned money while looking down her nose at you as you live in her roach and bed bug filled dumps. A month after I moved in a HUGE wave of roaches appeared. Another tenant informed me that he has contracted BED BUGS at Encore Apts. STEER CLEAR OF THIS NIGHTMARE MANAGEMENT GROUP.

Gromshak_ 115

Kelly is probably one of the worst scumbags known to NWA she should be ashamed of how she conducts business and how poor her properties are. Steer clear of these thieves.

Lexi Hamling

The duplex I rented through platinum properties was the best place I lived in during my time in Northwest Arkansas. When it came to the major things (air, fridge, dishwasher, etc) they were very timely on getting somebody to help me. They communicated with me well and made sure everything was running properly.

Michael Lyman

I moved back to Fayetteville from San Francisco and was looking for a place to live. They helped me find a great location that fit my budget and I lived there for about 4 years. I had a great experience in the apartment. The garbage disposal went out once (probably my fault) and they fixed it the next day!

olafianician

Whats wong wirh the finane compaany

nokor khmer

bad people