Rented from them for 5 years at 2707 Koko Dr. I will say that when there was an issue, they would send someone usually pretty quick. Unfortunately, a lot of the time it took 3 and 4 visits to fix something. They would try to find a work around until they HAD TO fix something. The house had known flooding issues, which was never disclosed to us. It flooded about 6 times, twice leaving my family homeless. The last time, it forced us to move out. When I called Stephen Gray about the flooding, he laughed and said that he couldn't believe that we stayed in that house as long as we did. They didn't bother to send anyone out for the damage. My wife and I had to pull up all the wet, moldy carpet and scrub the concrete slab floors. One week later, it flooded again, while we were getting the last of our stuff out. We did NOT clean it again. It smelled horrible!
Also, last Summer while I was deployed with the Army, the garage door fell on my new car causing body damage and knocked out my back glass...cost about $500 just for the glass. They were kind of like, "well that sucks".
Living in that house cost us a lot of money and the mold caused health problems and multiple doctor visits for my family. On top of everything else, when we were forced to move due to the flooding, they gave us horrible referrals for every place that we applied for. I had some late rent (was homeless twice and had to fix my car), but we took care of that house as if it was ours. No thanks to them for making finding a safe place for our kids even more difficult.