Reviews of American Associates (Real Estate Agency)

Rick M

Heather Hockney at the Tempe office was an incredible associate. My wife,my son, and I had to suddenly move out of state due to a family medical emergency which led to us having to break the lease agreement on the house we were renting. Knowing our financial strains, Heather made the rental of the house her first priority so that we would not accrue massive fees. I loved the property and the neighborhood so I was sad to leave but Heather made the stress of moving away so much easier to bare. Thank you Heather!

Geralynn Carson

Very disappointed in the non action and response from this company. Promises were made and not kept. They want their check list completed in 2 days before you have had a chance to live in the property and discover everything. The list however does not get the same turnaround time frame to fix problems. Been here a week with broken and missing blinds promised to be replaced. The pool gate does not meet code. Garbage disposal not working properly. Kitchen flooring lifting from edges which was promised to be replaced before move in. Bedroom door handles broken. The list goes on and on. We feel like the promises were made in bad faith and never intended to be kept. Only received excuses if even answered at all. So far not a good experience with this company. Stay away from any of the properties this company manages.

Roseanna Ibarra

Ruthie Hunt helped me navigate through the internet to get me into the portal. She then gave me the path to get to the Contribution tab. Where I was able to pay for a refrigerator.

Jayde Hillman

When Catherine Zawada called me back after my text messages to her, she sounded very very uninviting and not willing to help me with the questions that I had. First thing she did not even introduce herself after me answering the phone, I had to ask her who she was to get confirmation of who was calling. Second thing, she asked me when I was planning on moving in and when my date did not satisfy her dates, she immediately shot me down and rushed me off of the phone. Third thing, her voice was not very welcoming and she sounded very uninterested in my inquiries about the rental property. She seemed like she did not want to answer any of my questions( which she didn't) and seemed like she was very bugged by me messaging her. I understand that she is associated with a rental company called American Associates and I wanted to ask her about any other rental properties offered, but I was rushed off of the phone. I am sure all of American Associates PM's are not like this and maybe I just caught her at a bad time, but this introductory experience was very in pleasant with Catherine Zawada.

Christina Wensell

Just finished our move out and move in for properties with American Associates. We have been with you for 4 1/2 years and we have had our share of property managers, and I never have left a review, frankly because none of them were ever able to get ahold of. I would call for concerns, repairs etc, and I would always have to call Ruthie to get anything done, but now you have Heather. Heather Hockney has been so great to work with, we worked with her for the process of moving out of our house, and I really didnt want to work with any other homes, but every time I called Heather answered. Everything I asked for, like move out checklist or anything she got me. With that I asked her to find me a new place that was larger, and in a month she did. We now have moved in and are living it. Thank you Heather Hockney, of you ever need to find a home work through Heather, she will find what you are looking for. American Associates you hit a homer with Heather. Thank you for sending her to us.

Amber Smith

Heather Hockney is an amazing property manager!!! She listened to all my concerns and addressed them appropratly. If you are looking for a house she is definitely the person to work with.

Rebecca Barrientos

I would like to say that Ruthie is an amazing person. She helped me so much today with everything! This company has a great women working for them!! Thank you again Ruthie Hunt for ways going above and beyond for you clients!!

eximius100 .

If the organization was any better, their business might be better off. If communication was any better, their business might be better off. If they actually responded to people's questions, concerns, maintenance issues, or anything in a timely manner, they might have actually been a reputable business. But alas, they are not. Been renting the same spot for 5+ years, the only thing that seems to change with this company, is the pricing of the units over time. They can't seem to evolve into a better understanding of what they should be. And they can't be bothered to care about what you have to say. Good luck if you plan on renting.