Reviews of Psychological Health Roanoke (Psychologist)

K GD

The therapists are 5 stars ☆☆☆☆☆, But the reception is severly lacking customer service skills. Each time I check in, the glass windows are closed and not one person will make eye contact to help me. What's happened to customer service? Isn't a physical presence a priority over phone calls or logging miscellaneous stuff in to the system? If it wasn't for my therapist, I would never visit the office again!

John Jobbs

Great place that helped me with my narcissism and E.D. that kept me all alone most my life!! Now I can date without getting arrested!

David M Wilkins

Negative 5, 30 plus minute wait on the phone to set up, finally get through to an associate and when someone answers, 'please hold'.... on hold fore some time more, I give much information and my social was asked for.... why is that needed before I'm actually in the office? I try to call back and I'm 4th on the cue.... that did it for me.

Gail Ward

Very efficient, friendly staff. I checked their website for a wide range of Counselors and then called to arrange an appointment. They were very helpful and recommended a perfect match. I did visit the office ahead of my appointment and filled out the initial paperwork at home, which I highly recommend. It's a comfortable place to heal.

Wendy Hayth-Perdue

The counselors may be ok, but the billing department is severely inadequate. I have had several issues with them. The latest was that all of a sudden we weren't paying co-pays, but we were paying towards the deductable? Um, no. It has and still is a co-pay. We didn't change jobs or insurance, yet the billing department screwed it up and, in addition to that, was extremely rude to me. The lady in billing kept insisting that insurance arbitrarily billed one of the visits as a payment towards the deductable, but all the rest were co-pays. When I contacted insurance, they were confused and said all the visits were paid for as co-pays. Their billing deparment really doesn't know what it is doing, and the headaches that go with billing don't outweigh the therapy benefits.

Fatuma Abazinab

Very nice environment. Tabitha Varney is a great counselor.

C Ross Martin

Nice office staff, weird phone system, like you call and can't get a person or leave a message and I got one bill, paid it then got another bill with a not-so-nice collection letter. So no, not professionally run. As for counselor, nice but DEFINITELY "alternative". Fine if that's your cup of tea.