Reviews of South Point Counseling Services (Psychologist)

Megan Barker

Please avoid using their services!! We were told to cancel 24 hours in advance if we ever needed to because we would be charged a no show fee! Our counselor told us they are “nazi’s” about this policy and to make sure it was time stamped 24 hours so we canceled 26 hours in advance because our babysitter wasn’t able to watch our kids. Yet they still charged us. I called the office manager who by the way is the RUDEST person I have ever dealt with and told me they don’t make the policy sorry . We have had to cancel before and weren’t charged and this time we were. We love our counselor so this is very disappointing that we will have to be finding a new one. The office manager is very unprofessional and shouldn’t be aloud to work with the public!! Please avoid using southpoint counseling they don’t even deserve 1 star!!! For this office it’s all about the $$$$ signs and nothing more!!!!

Susi Rimkus

I did the Emotional Eater Program and I realized that diets do not work and is all about listening to your body instead. The instructor was very knowledgeable, patient, and skillful. I am taking the course for the 2nd time to be able to internalize my new life style.

kelly Hooton

I have had nothing but the best of experience with Kirstine and Sarah C. Top notch Assessment and counseling services. Would absolutely recommend to anyone seeking self help or court appointed care.

Ashleei Pipkin

Great

Cathy Pierce

I have been so impressed with the care they show each of their patients. I’ve personally seen Rosalene and loved having her help me get through some very difficult times. I will continue to refer my family and friends to their office.

Bryce Bronson

They treat like a person and not just another number

Aric Bennett

Julian Dalanhese is the most amazing, unique, & the only archetypal paradigmatic individual I've ever met in my life, & should you ever be lucky enough to get a spot on his schedule, the same will be true for you as well. He is a special class of human that exudes something raw & elemental about the human condition. In my opinion, he is of the same class as Socrates, in that he lives what he teaches through & through; he is his own best example for the effectiveness of the curriculum he's crafted. You'll only believe me once you've heard all of his stories & applied his methods to your own life; that is simultaneously the most beautiful & frustrating part about working with him: you know there's light at the end of the tunnel, he will keep encouraging you & assuring you that it's there, but you basically can't see it until you've arrived at the end. like I mentioned, its beautiful once you're there, but it can be a messy, anxiety-ridden journey to get there & so long as you let him hold your hand & trust in his guidance, I promise that success & personal, emotional salvation will be yours. Julian will be more than a therapist for you. He will be a confidante, a friend, a role model, perhaps even the healthy normative male influence you've sorely needed, but most importantly, he will be a mirror. He will hold you accountable for everything you say, promise to yourself, & hope to accomplish. He will challenge you & every preconception you unwittingly & irrationally believed in or accepted. He will bond with you & make you feel worthy of being yourself. He will give an honest damn about you regardless of who you are or what you've done so long as you do the work. That's the caveat here, you MUST DO THE WORK. He won't work with anyone that trifles with his valuable time. No therapist can ever "fix" you, the good ones will make you feel better & console you, but the great ones, like Julian, will teach you & equip you with the tools necessary to face this life & somewhere during that process you will begin to heal & feel better because YOU did something about it instead of waiting for the lesser-inclined therapist to put the metaphorical band-aid back on. I've been meeting with him for over 3 years now & he has forever changed my life, & by proxy, the lives of those around me. Julian has created an entirely original mental health curriculum that has been shaped organically by the experiences he's had in his own life & the rigorous training he received at one of the most prestigious schools of psychology in the nation, in fact, he graduated on the Dean's list. Julian will help save your child's life, do his best every single day, make every possible accommodation to ensure you're there consistently, help realize the dreams of every person who comes in, get you to finally quit doing drugs, & maybe just maybe make a better person out of you & help you win back the confidence you lost; but like I mentioned earlier, the caveat is still: YOU MUST DO THE WORK. My life will never be the same without him in it & I am proud to have met him in the first place. I don't know where I would be had I not, honestly, I more than likely would have made my fourth & finally successful suicide attempt. Nothing I've mentioned here comes close to painting a proper portrait of Julian, but I hope it gives you (who is hopefully his next patient) the proper respect & mindset going into that first meeting to fully engage with him as a teacher & future friend. Treat him well, please. I love you Julian, you will forever be a piece of me & I am all the better for having put up with you all this time. From the deepest well of my being: thank you thank you thank you for everything you've done for me. I don't think that I will ever be able to repay the debt of love & care you've given to me in this lifetime, but I will work everyday to repay it; flesh & soul I will, someday, pay in full. Stay up man.

Lupe Lazaro

I have been taking my kids there for a few years now. My kids' therapist is Rosalene. We have tried several others therapists but Rosalene was the perfect match for both of my kids. She always find time to talk to me to give me an update on my kids' and I appreciate that. The receptionists are so friedly and professional. They are the best! That is why they are so busy and schedule so far out. I have set apointmets so I dont have to deal with that issue.

Amy Coburn

After having anxiety for years I decided to seek counseling. Roselene has helped me overcome so much. Last Spring after having a baby I decided to participate in her emotional eating class. It was one of the best decisions I have ever made. In 7 months I have lost 60 pounds. My relationship with food has become positive. I no longer fear food or binge eat. At first I didn’t think I was an emotional eater but after her class I realized how my cognitive beliefs were holding me back. If you are ready to stop dieting and start enjoying food take the plunge and sign up for her class.

Kell

The first time I came here I met with a therapist that wasn't a good fit for my personality. She was very kind, but I didn't feel that her and I vibed too well. When I mentioned this to the receptionist for my follow up appointment, she immediately offered to get me in with a different therapist there who had an opening within the next few days. It seems like a small gesture, but at that point in my life I quite literally had to be dragged to therapy, so I am very grateful for that because I have been seeing Julian for a few years now and have made an impossible amount of progress. We all know therapy ain't cheap, and finding a great therapist is like finding gold. When you find a good one, you find a way to make it work. You just do. My therapist has definitely made my experiences here beyond worthwhile, because his approach and perspectives are unlike any other I have had or heard of before, and they have created the pathway for me to accomplish what I thought was impossible. He has accommodated my schedule numerous times, and even though I have often been the last client he sees during his day I have never felt like the last client he sees during the day. He has always been direct and straight forward in his communication with me and has created a safe space where I feel I can do the same with him. South Point is a very nice establishment and everyone I have interacted with there has always been friendly and welcoming. 11/10 would recommend.

Tatiana Helm Castagno

I have been seen Roselene Dalanhese since 2012, after meeting with many different counselors, she was "the one" that really helped me form my darkest point. Today I go once in a while for a "tune-up". She has helped me change my life. My relationships and my personal life has changed so much thanks to her guiding me and helping me gain control of my life and re-discover myself. The staff and the other therapist I believe are as good as she is otherwise she would not take them under the clinic. Don't base your opinion in other go and see for yourself. They really care for their patients and are personable.

ryan bennett

Julian is very professional, and has a unique approach which has helped me with a lot of things. He helps make goals come true and keeps it 100

Megan Barker

Please avoid using their services!! We were told to cancel 24 hours in advance if we ever needed to because we would be charged a no show fee! Our counselor told us they are “nazi’s” about this policy and to make sure it was time stamped 24 hours so we canceled 26 hours in advance because our babysitter wasn’t able to watch our kids. Yet they still charged us. I called the office manager who by the way is the RUDEST person I have ever dealt with and told me they don’t make the policy sorry . We have had to cancel before and weren’t charged and this time we were. We love our counselor so this is very disappointing that we will have to be finding a new one. The office manager is very unprofessional and shouldn’t be aloud to work with the public!! Please avoid using southpoint counseling they don’t even deserve 1 star!!! For this office it’s all about the $$$$ signs and nothing more!!!!

Susi Rimkus

I did the Emotional Eater Program and I realized that diets do not work and is all about listening to your body instead. The instructor was very knowledgeable, patient, and skillful. I am taking the course for the 2nd time to be able to internalize my new life style.

kelly Hooton

I have had nothing but the best of experience with Kirstine and Sarah C. Top notch Assessment and counseling services. Would absolutely recommend to anyone seeking self help or court appointed care.

Ashleei Pipkin

Great

Cathy Pierce

I have been so impressed with the care they show each of their patients. I’ve personally seen Rosalene and loved having her help me get through some very difficult times. I will continue to refer my family and friends to their office.

Bryce Bronson

They treat like a person and not just another number

Aric Bennett

Julian Dalanhese is the most amazing, unique, & the only archetypal paradigmatic individual I've ever met in my life, & should you ever be lucky enough to get a spot on his schedule, the same will be true for you as well. He is a special class of human that exudes something raw & elemental about the human condition. In my opinion, he is of the same class as Socrates, in that he lives what he teaches through & through; he is his own best example for the effectiveness of the curriculum he's crafted. You'll only believe me once you've heard all of his stories & applied his methods to your own life; that is simultaneously the most beautiful & frustrating part about working with him: you know there's light at the end of the tunnel, he will keep encouraging you & assuring you that it's there, but you basically can't see it until you've arrived at the end. like I mentioned, its beautiful once you're there, but it can be a messy, anxiety-ridden journey to get there & so long as you let him hold your hand & trust in his guidance, I promise that success & personal, emotional salvation will be yours. Julian will be more than a therapist for you. He will be a confidante, a friend, a role model, perhaps even the healthy normative male influence you've sorely needed, but most importantly, he will be a mirror. He will hold you accountable for everything you say, promise to yourself, & hope to accomplish. He will challenge you & every preconception you unwittingly & irrationally believed in or accepted. He will bond with you & make you feel worthy of being yourself. He will give an honest damn about you regardless of who you are or what you've done so long as you do the work. That's the caveat here, you MUST DO THE WORK. He won't work with anyone that trifles with his valuable time. No therapist can ever "fix" you, the good ones will make you feel better & console you, but the great ones, like Julian, will teach you & equip you with the tools necessary to face this life & somewhere during that process you will begin to heal & feel better because YOU did something about it instead of waiting for the lesser-inclined therapist to put the metaphorical band-aid back on. I've been meeting with him for over 3 years now & he has forever changed my life, & by proxy, the lives of those around me. Julian has created an entirely original mental health curriculum that has been shaped organically by the experiences he's had in his own life & the rigorous training he received at one of the most prestigious schools of psychology in the nation, in fact, he graduated on the Dean's list. Julian will help save your child's life, do his best every single day, make every possible accommodation to ensure you're there consistently, help realize the dreams of every person who comes in, get you to finally quit doing drugs, & maybe just maybe make a better person out of you & help you win back the confidence you lost; but like I mentioned earlier, the caveat is still: YOU MUST DO THE WORK. My life will never be the same without him in it & I am proud to have met him in the first place. I don't know where I would be had I not, honestly, I more than likely would have made my fourth & finally successful suicide attempt. Nothing I've mentioned here comes close to painting a proper portrait of Julian, but I hope it gives you (who is hopefully his next patient) the proper respect & mindset going into that first meeting to fully engage with him as a teacher & future friend. Treat him well, please. I love you Julian, you will forever be a piece of me & I am all the better for having put up with you all this time. From the deepest well of my being: thank you thank you thank you for everything you've done for me. I don't think that I will ever be able to repay the debt of love & care you've given to me in this lifetime, but I will work everyday to repay it; flesh & soul I will, someday, pay in full. Stay up man.

Lupe Lazaro

I have been taking my kids there for a few years now. My kids' therapist is Rosalene. We have tried several others therapists but Rosalene was the perfect match for both of my kids. She always find time to talk to me to give me an update on my kids' and I appreciate that. The receptionists are so friedly and professional. They are the best! That is why they are so busy and schedule so far out. I have set apointmets so I dont have to deal with that issue.

Amy Coburn

After having anxiety for years I decided to seek counseling. Roselene has helped me overcome so much. Last Spring after having a baby I decided to participate in her emotional eating class. It was one of the best decisions I have ever made. In 7 months I have lost 60 pounds. My relationship with food has become positive. I no longer fear food or binge eat. At first I didn’t think I was an emotional eater but after her class I realized how my cognitive beliefs were holding me back. If you are ready to stop dieting and start enjoying food take the plunge and sign up for her class.

Kell

The first time I came here I met with a therapist that wasn't a good fit for my personality. She was very kind, but I didn't feel that her and I vibed too well. When I mentioned this to the receptionist for my follow up appointment, she immediately offered to get me in with a different therapist there who had an opening within the next few days. It seems like a small gesture, but at that point in my life I quite literally had to be dragged to therapy, so I am very grateful for that because I have been seeing Julian for a few years now and have made an impossible amount of progress. We all know therapy ain't cheap, and finding a great therapist is like finding gold. When you find a good one, you find a way to make it work. You just do. My therapist has definitely made my experiences here beyond worthwhile, because his approach and perspectives are unlike any other I have had or heard of before, and they have created the pathway for me to accomplish what I thought was impossible. He has accommodated my schedule numerous times, and even though I have often been the last client he sees during his day I have never felt like the last client he sees during the day. He has always been direct and straight forward in his communication with me and has created a safe space where I feel I can do the same with him. South Point is a very nice establishment and everyone I have interacted with there has always been friendly and welcoming. 11/10 would recommend.

Tatiana Helm Castagno

I have been seen Roselene Dalanhese since 2012, after meeting with many different counselors, she was "the one" that really helped me form my darkest point. Today I go once in a while for a "tune-up". She has helped me change my life. My relationships and my personal life has changed so much thanks to her guiding me and helping me gain control of my life and re-discover myself. The staff and the other therapist I believe are as good as she is otherwise she would not take them under the clinic. Don't base your opinion in other go and see for yourself. They really care for their patients and are personable.

ryan bennett

Julian is very professional, and has a unique approach which has helped me with a lot of things. He helps make goals come true and keeps it 100

Lisa Keyes

My experience with South Point Counseling has been very positive. My teenage son has been going through extremely difficult times and his therapist Julian Dalanhese, has been absolutely amazing with him. My son was against therapy and it was a nightmare to even get him in there. Once he met with Julian, all of that changed. I have spent countless hours with different therapists over the years and Julian has, by far, been the best. He found a way to figure out what my child needs and is able to reach him and get him to open up and start communicating about what is going on in his life. Something no one has been able to do. My son respects and admires Julian and knows he is there to help him. Julian has created an atmosphere where my son feels safe enough to open up and that is not an easy task. Julian has been the calm in my son's storm. I am so grateful we found him. He has tried so hard to find a way to help my son. He doesn't just give up. If something isn't working, he tries something else. If I ever have questions or things come up with my son that I'm worried about and I can't wait until his next session, Julian is great to get right back to me. He is always professional, understanding and genuinely cares. I can't say enough great things about him. He has helped my difficult teen tremendously. If I could rate 10 stars I would!

J M

Was not able to take my daughter in one day because of a family emergency where we had to go to hospital. They ended up charging us $50 no show fee. Even after explaining that there was no way we could show up they would not remove the charges. Not very understanding and seemed like they did not want to even listen.

Alyssa Arko

I have loved coming here. Kirstine is an amazing, experienced therapist who helps me so much. The staff is all very kind and respectful.

Spears 86

I simply cannot say enough wonderful things about this place. The counselling sessions with Alicia have completely changed me for the better. She actually listens to me without judgment and it feels like I am talking to a friend. The workers are amazing and the place is always clean and homey!

Heather Rakich

The staff and therapist I worked with were very friendly and professional. They’re willing to make schedule adjustments within reason. The billing department was very easy to work with.

Sabrina Sallum

The best counseling center ever!

Hannah Celeste

Their customer service and professionality is absolutletly terrible. I arrived the 20 minutes early to my appt as requested by the woman over the phone who helped me schedule my appt. when I scheduled the appt I asked specifically if they had a prescribing psychiatrist who took my insurance. The woman on the phone said “yes” and scheduled me. I arrived the 20 minutes early to my appt and there was a line of people waiting to be checked in but no one at the front desk. They had all been waiting 30+ minutes to be checked in. When s receptionist finally came she turned them all away for the day and made them reschedule when it was Southpoi yes fault for not having someone at the desk and checking clients in... when it came my turn to check in, I was confirming details of my appt and then the receptionist goes “oh we don’t have a prescribing psychiatrist here” then why tell me you have one when I called to schedule? The receptionists excuse? “I’m new, I didn’t know.” If you’re a new employee, learn your favs and the company you work for. I’m etremely infuriated and upset with Southpointe. I would NEVER recvomend this place to anyone. Terrible customer service. I was seeking help for my anxiety and they caused a panic attack for me that day lasting hours and hours.

Lisa Dunton

I've been coming here for about 2.5 years. The growth I have seen both within myself and my relationships are invaluable!! Julian has truly changed my life, my mindset and he continues to help me be the best I can be. I truly don't know where I would be if it were not for Julian and South Point Counseling.

Monika Preysz

We started seeing Julian after a traumatic life event and have been consistent clients for over two years. He has helped my family and children through some difficult life transitions. Each one of us has had different needs and desires with therapy. He has been able to help facilitate change and help our family grow. He has helped each of us have the desire and knowledge to put in the hard work necessary to facility life change. I highly recommend Southpoint and their services.

Lisa Keyes

My experience with South Point Counseling has been very positive. My teenage son has been going through extremely difficult times and his therapist Julian Dalanhese, has been absolutely amazing with him. My son was against therapy and it was a nightmare to even get him in there. Once he met with Julian, all of that changed. I have spent countless hours with different therapists over the years and Julian has, by far, been the best. He found a way to figure out what my child needs and is able to reach him and get him to open up and start communicating about what is going on in his life. Something no one has been able to do. My son respects and admires Julian and knows he is there to help him. Julian has created an atmosphere where my son feels safe enough to open up and that is not an easy task. Julian has been the calm in my son's storm. I am so grateful we found him. He has tried so hard to find a way to help my son. He doesn't just give up. If something isn't working, he tries something else. If I ever have questions or things come up with my son that I'm worried about and I can't wait until his next session, Julian is great to get right back to me. He is always professional, understanding and genuinely cares. I can't say enough great things about him. He has helped my difficult teen tremendously. If I could rate 10 stars I would!

J M

Was not able to take my daughter in one day because of a family emergency where we had to go to hospital. They ended up charging us $50 no show fee. Even after explaining that there was no way we could show up they would not remove the charges. Not very understanding and seemed like they did not want to even listen.

Alyssa Arko

I have loved coming here. Kirstine is an amazing, experienced therapist who helps me so much. The staff is all very kind and respectful.

Spears 86

I simply cannot say enough wonderful things about this place. The counselling sessions with Alicia have completely changed me for the better. She actually listens to me without judgment and it feels like I am talking to a friend. The workers are amazing and the place is always clean and homey!

Heather Rakich

The staff and therapist I worked with were very friendly and professional. They’re willing to make schedule adjustments within reason. The billing department was very easy to work with.

Sabrina Sallum

The best counseling center ever!

Hannah Celeste

Their customer service and professionality is absolutletly terrible. I arrived the 20 minutes early to my appt as requested by the woman over the phone who helped me schedule my appt. when I scheduled the appt I asked specifically if they had a prescribing psychiatrist who took my insurance. The woman on the phone said “yes” and scheduled me. I arrived the 20 minutes early to my appt and there was a line of people waiting to be checked in but no one at the front desk. They had all been waiting 30+ minutes to be checked in. When s receptionist finally came she turned them all away for the day and made them reschedule when it was Southpoi yes fault for not having someone at the desk and checking clients in... when it came my turn to check in, I was confirming details of my appt and then the receptionist goes “oh we don’t have a prescribing psychiatrist here” then why tell me you have one when I called to schedule? The receptionists excuse? “I’m new, I didn’t know.” If you’re a new employee, learn your favs and the company you work for. I’m etremely infuriated and upset with Southpointe. I would NEVER recvomend this place to anyone. Terrible customer service. I was seeking help for my anxiety and they caused a panic attack for me that day lasting hours and hours.

Lisa Dunton

I've been coming here for about 2.5 years. The growth I have seen both within myself and my relationships are invaluable!! Julian has truly changed my life, my mindset and he continues to help me be the best I can be. I truly don't know where I would be if it were not for Julian and South Point Counseling.

Monika Preysz

We started seeing Julian after a traumatic life event and have been consistent clients for over two years. He has helped my family and children through some difficult life transitions. Each one of us has had different needs and desires with therapy. He has been able to help facilitate change and help our family grow. He has helped each of us have the desire and knowledge to put in the hard work necessary to facility life change. I highly recommend Southpoint and their services.

Katie Cornia

I have been going to South Point Counseling for a little over six months now. We have been able to find a therapist for me, my husband, and one of our daughters that are covered by our insurance and a small co-pay from us. This is the first time we have ever been able to find counseling services our health insurance would cover and it has made such a huge difference because we are able to go consistently and have more of a long-term view instead of feeling pressured by the expensive costs that usually accompany therapy. I have seen positive things from each of us and the individual therapists we see there. (Tracie, Brandee and Kari) I have been seeing Tracie Hoffman and would highly recommend her! I think counselors are like shoes. I have found several I have loved over the years. There are different things we need at different times, and she is definitely the right fit for me right now:) She is an amazing listener and very validating and empathetic. She shares my love for analogies and can see meaning in ordinary things that matter to me and takes time to talk about what those things symbolize to me and what I can learn and apply from them. She is a safe place for me to process difficult things and has helped me find peace with some difficult things I have experienced. Thank you Tracie and South Point Counseling Services for the strength and support you are to me and my family!

Rhett Mason

Unfortunately, I came to a point in life that I felt like I needed counseling. I booked an appointment because my insurance was accepted. I’m in my mid-thirties. It was hard to even visit a counselor. Truthfully, I probably should have sought out counseling sooner in life. However, my experience here was so hurtful and even traumatizing. I never thought a counseling session could cause damage and turn out to be so bad. I am angry with what happened. I know from experience with other professionals that counseling can be very helpful!!! I formally complained to management about my experience. However, I was disappointed to find out that it is a family business. The mother manages and owns the facility, and the son is the top most recommended counselor. As an adult and as a professional, I strongly encourage to avoid this establishment.

Lorrie B

I don't usually take the time to review places I have visited, but I wanted to share what a positive experience I've had here. My teen daughter and I have both been meeting separately with Dr. Tracie Hoffman for a few months now. She is a fantastic therapist! I've been in counseling with other therapists in the past, some better than others, but Tracie has helped me the most. She genuinely cares about us and this is felt by her warm, nonjudgemental stance. She's helped me to recognize my own negative thought patterns and she helps me to combat them. She is the perfect fit for my daughter who struggles with major social anxiety, and depression. With her fun, quirky, engaging personality she has been teaching her social skills, and how to make and keep friends. My daughter was very resistant to the idea of going to therapy initially and now she asks me when her next appointment is. She looks forward to mtg with Tracie every week. Tracie's genuine warmth combined with her expert clinical skills and ability to relate to and connect with us has made her the best therapist. I'm relieved that my daughter's first introduction to therapy has been a positive one. Tracie works with me to know how to help and support my daughter without betraying her confidence about the personal things that she shares with her during sessions. The front receptionist Shannon has always been friendly and easy to work with on scheduling. I've never had a problem canceling or rescheduling appts as long as I do it ahead of time. It's nice to see a friendly face when I come in. Haley in billing has been quick to respond to my phone calls and she's been able to work with my insurance so that I'm not overcharged. Overall, I've had a very positive experience here and we plan on continuing our treatment here for some time since it has proved beneficial to us.

Brett Rose

Update: I am increasing the star count because they worked with me on this issue and have allowed me to not pay the full amount as they had made a mistake. I still can only justify 3 stars until they show progress in fixing their process. They told me situations like this happen all the time which in my opinion means they have something wrong with their process. Their CFO said they will work to improve the process and hopefully that will happen. I think the therapist I am working with is great but after this issue I don't know if I will be able to afford to go back. They told me my fee for each session would only be $25. I clarified with them 3 times if that was right and they told me that it was. Now a couple months later they come back and say that I now owe them over $800. It is now my fault that they told me the wrong information and now I am out $800. They said they called my insurance and my insurance said they never called in the beginning to clarify if that was correct even though I asked them if that was correct.

Johny Ruiz

i’ve been going to this place for years and i find that every body there is extremely nice and helpful the two therapists i’ve seen (roselene dalanhese , and just recently julian dalanhese) also helped me through a ton of issues i’ve been dealing with and have been extremely caring over the years and i highly recommend coming to this group of therapists

Rhett Mason

Unfortunately, I came to a point in life that I felt like I needed counseling. I booked an appointment because my insurance was accepted. I’m in my mid-thirties. It was hard to even visit a counselor. Truthfully, I probably should have sought out counseling sooner in life. However, my experience here was so hurtful and even traumatizing. I never thought a counseling session could cause damage and turn out to be so bad. I am angry with what happened. I know from experience with other professionals that counseling can be very helpful!!! I formally complained to management about my experience. However, I was disappointed to find out that it is a family business. The mother manages and owns the facility, and the son is the top most recommended counselor. As an adult and as a professional, I strongly encourage to avoid this establishment.

Lorrie B

I don't usually take the time to review places I have visited, but I wanted to share what a positive experience I've had here. My teen daughter and I have both been meeting separately with Dr. Tracie Hoffman for a few months now. She is a fantastic therapist! I've been in counseling with other therapists in the past, some better than others, but Tracie has helped me the most. She genuinely cares about us and this is felt by her warm, nonjudgemental stance. She's helped me to recognize my own negative thought patterns and she helps me to combat them. She is the perfect fit for my daughter who struggles with major social anxiety, and depression. With her fun, quirky, engaging personality she has been teaching her social skills, and how to make and keep friends. My daughter was very resistant to the idea of going to therapy initially and now she asks me when her next appointment is. She looks forward to mtg with Tracie every week. Tracie's genuine warmth combined with her expert clinical skills and ability to relate to and connect with us has made her the best therapist. I'm relieved that my daughter's first introduction to therapy has been a positive one. Tracie works with me to know how to help and support my daughter without betraying her confidence about the personal things that she shares with her during sessions. The front receptionist Shannon has always been friendly and easy to work with on scheduling. I've never had a problem canceling or rescheduling appts as long as I do it ahead of time. It's nice to see a friendly face when I come in. Haley in billing has been quick to respond to my phone calls and she's been able to work with my insurance so that I'm not overcharged. Overall, I've had a very positive experience here and we plan on continuing our treatment here for some time since it has proved beneficial to us.

Brett Rose

Update: I am increasing the star count because they worked with me on this issue and have allowed me to not pay the full amount as they had made a mistake. I still can only justify 3 stars until they show progress in fixing their process. They told me situations like this happen all the time which in my opinion means they have something wrong with their process. Their CFO said they will work to improve the process and hopefully that will happen. I think the therapist I am working with is great but after this issue I don't know if I will be able to afford to go back. They told me my fee for each session would only be $25. I clarified with them 3 times if that was right and they told me that it was. Now a couple months later they come back and say that I now owe them over $800. It is now my fault that they told me the wrong information and now I am out $800. They said they called my insurance and my insurance said they never called in the beginning to clarify if that was correct even though I asked them if that was correct.

Johny Ruiz

i’ve been going to this place for years and i find that every body there is extremely nice and helpful the two therapists i’ve seen (roselene dalanhese , and just recently julian dalanhese) also helped me through a ton of issues i’ve been dealing with and have been extremely caring over the years and i highly recommend coming to this group of therapists

Mindy Gibson

Wonderful place that has taught to reach deep into myself and overcome. Love Rosalene and she lives what she teaches. Absolutely the best hands down!

David Bennett

We waited a month and a half for a marriage counseling appointment. The counselor seemed great but only had the time to get some background information on the first visit. After paying for the visit we were told that she wasn't available to take new clients. We asked for a refund or next visit free with a different counselor but wasn't given any consideration. What's up with that? They made us wait, wasted our time, took our money, and gave no service.

Alexa Pantuso

I have interacted for many years with the staff and clinicians of South Point Counseling. The members of the administrative and billing staff are highly attentive and the members of their clinical staff are very qualified and talented. They strive to provide high quality services to all clients. I highly recommend their services.

Karla Hearld

I arrived 30 minutes early and waited 30 minutes into my appointment before I left. No one was there to tell I was waiting. We had received a confirmation the day before. It was ironic that all the paperwork said they would charge $50 if I missed an appointment, but nothing is being done to get my time or money back I spent to be there for them to stand me up.

Cindy Reynolds

If I could give LESS than 1 Star I would. My daughter had an appointment and I called and left a message the monday BEFORE her appointment but because they “couldn’t find my message “ they are still MAKING ME PAY THE NO SHOW FEE!!!!! I call that EXTREMELY poor service. I work for a doctor office and if something happened where we didn’t get the message, we’d figure something out.

Daniela Triptow

I highly recommend South Point Counseling! Roselene Dalanhese has helped my children and myself tremendously during very difficult times. The family therapy and individual therapy with each of us has made a positive impact that we didn’t think was even possible. South Point also has group therapy for emotional eaters and it has helped me in more ways than I expected, if you keep up with what you learn, you’ll have amazing results! I also highly recommend Julian Dalanhese because he has gone above and beyond to help save the life of my loved one that I hold very dear to me. Julian has opened more time to help accommodate the need for more weekly sessions of therapy that my loved one has needed. With my experiences with other counselors/therapists/mental health specialists, I can’t say that they have gone above and beyond as South Point Counseling has.

Kala E

I've been going to the same therapist since my sophomore year of high school. I am now going into my first year of college. My experience with this place has been nothing but helpful. My therapist has helped me way more than others in the past.

Thunderstruck

I really like this counseling service. They have an extremely friendly and helpful staff. My personal counselor is Rosalene. She is extremely knowledgeable, patient and understanding, and she helped me a great deal. I will definitely refer family and friends to them. First rate operation.

Mindy Gibson

Wonderful place that has taught to reach deep into myself and overcome. Love Rosalene and she lives what she teaches. Absolutely the best hands down!

David Bennett

We waited a month and a half for a marriage counseling appointment. The counselor seemed great but only had the time to get some background information on the first visit. After paying for the visit we were told that she wasn't available to take new clients. We asked for a refund or next visit free with a different counselor but wasn't given any consideration. What's up with that? They made us wait, wasted our time, took our money, and gave no service.

Alexa Pantuso

I have interacted for many years with the staff and clinicians of South Point Counseling. The members of the administrative and billing staff are highly attentive and the members of their clinical staff are very qualified and talented. They strive to provide high quality services to all clients. I highly recommend their services.

Karla Hearld

I arrived 30 minutes early and waited 30 minutes into my appointment before I left. No one was there to tell I was waiting. We had received a confirmation the day before. It was ironic that all the paperwork said they would charge $50 if I missed an appointment, but nothing is being done to get my time or money back I spent to be there for them to stand me up.

Ashley Farr

Honestly, I left my appointment feeling worse than to begin with. I've never been to therapy before and thought it would help with anxiety. I showed up and was told my bill would be over $130, which I was earlier told that my insurance would cover everything minus my co-pay. That started a 20 minute phone investigation with my insurance to confirm they gave me the wrong information and my insurance did in fact cover most of it. I was then 10 minutes late to my appointment. The intake was scheduled for 90 minutes, however I was only in the office for 40 minutes before my therapist's next appointment showed up and I had to leave. I also don't think this is normal, but I said probably less than 50 words during my entire appointment and the therapist lectured me the majority of the time about how I need to stop striving for perfection, and made wrongful assumptions. The therapist was nice, I just feel like that was a waste of time. + I was going to go to a second appointment to give it another chance, but then I got a text notification that my appointment was scheduled for the NEXT DAY instead of the next week. This started a panic attack because the office was closed so I couldn't reschedule, and I was freaking out thinking they'd charge me the cancellation fee because I had to cancel the next day which was less than 24 hours notice. Thankfully they understood and cancelled it, but I couldn't follow through with anymore appointments after all of these hassles.

Cindy Reynolds

If I could give LESS than 1 Star I would. My daughter had an appointment and I called and left a message the monday BEFORE her appointment but because they “couldn’t find my message “ they are still MAKING ME PAY THE NO SHOW FEE!!!!! I call that EXTREMELY poor service. I work for a doctor office and if something happened where we didn’t get the message, we’d figure something out.

Daniela Triptow

I highly recommend South Point Counseling! Roselene Dalanhese has helped my children and myself tremendously during very difficult times. The family therapy and individual therapy with each of us has made a positive impact that we didn’t think was even possible. South Point also has group therapy for emotional eaters and it has helped me in more ways than I expected, if you keep up with what you learn, you’ll have amazing results! I also highly recommend Julian Dalanhese because he has gone above and beyond to help save the life of my loved one that I hold very dear to me. Julian has opened more time to help accommodate the need for more weekly sessions of therapy that my loved one has needed. With my experiences with other counselors/therapists/mental health specialists, I can’t say that they have gone above and beyond as South Point Counseling has.

Kala E

I've been going to the same therapist since my sophomore year of high school. I am now going into my first year of college. My experience with this place has been nothing but helpful. My therapist has helped me way more than others in the past.

Thunderstruck

I really like this counseling service. They have an extremely friendly and helpful staff. My personal counselor is Rosalene. She is extremely knowledgeable, patient and understanding, and she helped me a great deal. I will definitely refer family and friends to them. First rate operation.