Reviews of Lifecare Family Services (Psychologist)

Elisa Odum

I made an appointment on 4/2/19 for 4/10/19 at 8 AM. I put it in my phone while I was talking to the woman. I was told I’d have to be established as a new patient again since it had been some time since I had been and would be seeing Amanda. I arrived at 7:50 AM and signed in. I waited. One young girl was called back and was accompanied by her mom and another woman. They came out and said she had just been sitting back there waiting for the nurse and asked who was in charge and who was the manager. I couldn’t hear what the receptionist said. Then another woman was called up and the receptionist couldn’t verify the insurance for her little boy so she was on the phone with their insurance company for at least 30 minutes trying to get what the receptionist said she needed. At 8:35 I was called up. She said I couldn’t find you on our schedule and it looks like you were put down for 8 tomorrow. I said I would not have made an 8:00 appointment for tomorrow because on Thursday’s I take my daughter to preschool and I have a physical therapy appointment. It was definitely today. She asked me to sit and said she’d talk to Amanda. She called me back up and said Amanda has an 8:45 and is already double booked so we will have to reschedule. I said I don’t think it’s right I sat here for 40 minutes already and I got a babysitter and I can’t be seen. I made the appointment because I need help. She said yeah I had to wake up at 5:45 and bring my 3 year old to work so I’m having a rough day too. (Her child was in the floor) She asked if I would be willing to see someone else, I said sure. I’m a new patient so I don’t even know Amanda. She said you weren’t just here on the 3rd? I said no. I haven’t been here in 2 years. She said I have someone else that has an 8:45, I said that will be fine, that’s just a few more minutes. She said no, he already has an 8:45, he can try to work you in at 9:30. I said this was the office’s mistake and the whole situation is unacceptable. I shouldn’t have to sit here 2 hours to be seen when I got here early for my 8:00 appointment. She was very rude and did not apologize or seem to care at all about the situation. I ended up leaving. Every patient there was having some issue. The receptionist looked unprofessional and was totally incompetent and should definitely not be working with mental health patients. God forbid if that was someone’s one time to reach out for help before they did something to hurt themself. Shame on Lifecare.

Emily Berryhill

Everyone at this particular location is AMAZING. Kind, caring, compassionate. I would recommend them to anyone.

1234 1234

Does not call in meds after appointment takes weeks. Will not return calls.

daddy and Jalaiah

Life I recommend

Becky BR

This place is not a caring place to go. They shuffle people in and out the door as fast as possible and are only about your copay and insurance payment. If you expect counselling or are in crises find someplace else.

D. C.

My experience...Lebanon location is the worst. Though Tory is a good NP...the front desk doesn't answer the phone and the nurse takes forever (if she does) to call you back and/or get your prescriptions to the pharmacy. It is ridiculous! As much as I like Tory, I'm beginning to feel, staying here isn't worth it.

brittany bingman

We have been going here since March 2017 and the staff has always been friendly and willing to help. The counselors are very professional. Front office is exceptional.

Renee Harris

Myself and my mother both come to see Mr. Moss. Very professional, personable and helpful, great aassistance. Front office staff are on point, friendly willing to help in every way. I have not had a bad experience since coming here.

hilde Wright

Once review was posted, issue was resolved immediately. Thank you.

D0ND0N DONT care

I don't know why there are any bad reviews on here... Lifecare if the best place I've ever gotten help from for mental/psychological help. The lady at the front desk is hilarious and friendly...she talks to me like I've known her forever. My meds doctor listens to everything I have to say...doesn't matter if he is in a rush or not...he never makes me feel like I'm being hurried. Same thing with my therapist...she is AWESOME. SO caring and understanding about listening and helping you find ways to cope and strategies to use... So if anyone has a bad experience it was probably you...not them.