Reviews of Evelyn Frye Center (Psychologist)

A Lee

As others have said, my therapist was fantastic. The office and scheduling staff were not only incompetent but rude and unkind— especially considering the patients are there for mental health reasons. After being given the run around on trying to schedule an appointment for weeks (as an already established patient) the scheduler mocked me when I said that if scheduling was always going to be this stressful, I would stop coming. I was doing treatment for anxiety so this cruelty was especially hurtful. She also wouldn’t take any responsibility for her actions such as double booking me, offering me incorrect appointment times, and failing to return multiple calls and messages. Her excuse was always that she works remotely so she doesn’t have up to date information. I also work in scheduling and I also work from home. Her attitude and issues would not be tolerated anywhere else. If you’re considering therapy, do not go here. While the therapists may be fantastic, it’s truly not worth the hassle and you may only get to see the therapist once a month at most because of the scheduling issues.

David Grason

I've been visiting the Frye clinic for over a decade. It used to be a wonderful place to get the help I need. But I don't know what has changed. No one answers the phone, I can't get a scheduled appointment, office staff is rude... it goes on and on. If I could rate them less than one star, I would. Now days, I no longer go because it's just easier to find another doctor.

Patrick Westling

I have tried to schedule a appointment with this company several time and they do not respond back at all. THIS COMPANY IS A JOKE DONT WASTE YOUR TIME BECAUSE I HAVE WASTED 5 WEEKS NOW WAITING FOR THEM TO RESPOND BACK.

Will Joseph

The good - my counselor was wonderful. Otherwise, not much good to report. Setting an appointment was very difficult (effected only through e-mail and/or text). Insurance claims were not filed correctly. To follow-up on the claims, I was provided the number to their billing agent (who does not appear to be a EFC employee). Phone calls were not returned, but a response to an e-mail stated that these would be re-filed (I saw no evidence that they were). The result was paying $$$ for sessions that should not have required patient payment.

Joseph Cazeault

Evelyn Frye center is a JOKE. it seems like the office staff is new every appointment. The office manager should be Fired!!!! All the do is write scripts. no interest for the patient except to fill script and on to the next . SAD. Is there really an Evelyn Frye??? What a poor excuse for a health provider.... STAY AWAY....

Ammi Embry

For three scheduled appointments, one the patient was left in the lobby while the provider went home, one reschedule, and one final cancellation. Insurance was also not checked, or misreported. Will not be making future appointments.

Hailey

I have had an awesome experience here and recommend them to everyone. My therapist has been awesome. Haven't really had problems with scheduling they've all been great. I always schedule quite a bit in advance. I understand the other complaints about scheduling but the providers are awesome and worth it.

Kelly Bromfield

I used to like this place as I've been here for almost 18 mos. But I just had my appointment cancelled without my knowledge for the second time. I have had issues getting in touch with someone to contact my pharmacy about medications, etc. Pushing someone's therapy 3 months is truly unacceptable when someone is struggling with mental health issues. I have had good experiences with the providers but horrific experience with the office. If you don't need regular visits, this may work for you.

Jessica Haag

Decent therapist I've only worked with one but he has been nice, helpful in a way. But then he just up and quit. Didn't tell anyone.

Twig River

Been go here for awhile and I've never had any issues.

Kelly Short

As many others have said, my provider was fine, but this office is a mess: I spent months trying to contact this office to remedy a billing error (a $100 no-show fee for an appointment I had already cancelled). It was thankfully finally resolved once I was able to reach someone, but beware of their scheduling and billing departments if you do chose this office.

Heather Lasson

Here is my honest opinion - I was referred to this office through another physician, which may have expedited them scheduling with me. I do not know, but it sounds like others have had trouble getting in touch with the office. The initial visit is scheduled by someone who works from home and only works through email or text, and that can be frustrating although my experience was that she responded very promptly and I actually preferred this as I am very busy during normal business hours. Further visits were always scheduled at the office when I was done with my appointment and I never had any trouble scheduling, as long as I scheduled in advance, usually about three weeks out and then another appointment for 3 weeks past that. The office staff I encountered were always very kind and attentive, although I only ever went one day of the week each time was on the same day so I only ever saw the same office staff person, never any others I cannot speak for anyone else that works there. I had a perfect experience with insurance, co-pays, etc. Everything was billed correctly and in a timely manner, and they updated me with any information as soon as possible. One big difference to mention between people's experiences is not only the provider that they see obviously, I also only saw one provider, so I do not know about any others, but also the purpose of the visit. when you get an initial appointment scheduled they are either scheduling you with a purpose primarily of counseling or a purpose primarily of medication management, and that determines who they schedule you with. It sounds like those who have asked for help managing medications have had a much less positive experience than those who have gone strictly for counseling such as myself. So do keep that in mind when reading these reviews. Finding a counselor who would accept my insurance in the Nashville area was extremely frustrating and almost impossible, but the Evelyn Frye Center will file insurance and that is a huge positive in my opinion as most others will not and force you to file it yourself while paying out-of-pocket. As a college student this was financially not feasible for me and I am so happy that I have had a positive experience. Counseling is not one size fits all and some counselors will not connect with some patients well but are perfect for others. I have had multiple experiences in the past with counselors that just did not fit what I needed, so I had to seek another. My first counselor at the EFC has been a perfect match, so I don't know any others there but I would encourage anyone with a bad experience to seek another counselor before giving up. Hope this was helpful.

Wendi Ricketts

My experience with the nurse I see has been good however, the appointment scheduling has always been an issue and the wait time is rediculous. Every time I have an appointment I always end up waiting for at least 1-1.5 hours before I'm ever seen. Clearly there is no respect for their patients time. I will be looking for another place to go.

Ashley Pulley

Will not return phone calls

Alexandra Paige

I have had nothing but the best time at Evelyn Frye. My therapist is wonderful. Scheduling always goes smoothly if you schedule in advance. I have never been double booked, payments for my services has always been easy. Take some of these reviews with a grain of salt!

Rob Thompson

Office staff here is a joke. The nurse practitioners come and go many don't last long. Not much therapy they are known for just writing scipts for meds.