Reviews of SunPointe Health (Psychologist)

Monster Kitty

They won't let me access my own medical records

Lauren Malamed

Took me literally months to get in the door. At least the building is clean and pretty. My psychiatrist was horrible but my therapist was brilliant.

Linda Solt

We

Anna Ssentongo

Excellent! Doctors spend a lot of time with you, listen to your concerns, and do everything they can to see you as soon as possible. Sometimes there is a wait for an open appointment, however, they will do try their very best to see you sooner if you need it. The volume of patients speakes to the number of patients who are satisfied with this medical practice.

Ian Squier-Nauman

I was very happy until I had to start waiting every month for my doctor to get his act together and send in my prescription. Over all on average it has been at least 2 weeks late every month. This is not acceptable for someone who has to use their lunch brake to get their medication this is not acceptable. Do your damn job like I do on a daily basis and stop ruining my only time to eat. Get it together...

Chad Schimmel

Took months to get a first appointment, appointments cost an arm and a leg, no-show fees are even more ridiculous, three different people set me up with three different therapists at once because no one there communicates, was prescribed two different dosages of the same medication because no one there communicates, got calls asking me to confirm appointments months after I stopped going because no one there communicates, bill for last psychiatrist appointment was sent to an insurance plan I'm not on anymore that can't pay for it and the institution refuses to send the bill to the plan that I've been on since before the appointment because they can't tell the difference. tl;dr Crazy expensive and abominable clerical work and transparency.

Alexandra O'Brien

The $70 no-show fee is outrageous. Daughter gets herself here in the school year and has forgotten a couple of times (teen). Then getting a response to queries between appointments is a little difficult: sometimes no call back and need to call again. Email communication from the nurse lacks nuance and can be misconstrued as patronising/rude (or maybe it is?!). Front desk staff are perfectly nice and at times go above and beyond.

Melissa

I am completely disappointed in their care of my loved one. First off, making an appointment and their phone line is nearly impossible. It took us weeks just to get them to call us back with information. Then he was 8 minutes late and they told him they have a 7 minute rule on being there, that the therapist would not see him. It would have been his 2nd appointment and they didn't even ask why he was late, which he had a good reason to be based on a medical issue. He had gone in the day before and made more appointments so he could continue getting help. They asked if he needed someone then but the day of his appointment, no one asked if he was ok or if he needed someone. He is asking for help and they are ignoring it. He has canceled all further appointments.

customer 19

Terrible experience with Sandra Brill. Talks more about her own problems than the patients. Her advice was unhelpful and left the appointment requesting to see someone else.

Kristen Schultz

I do not recommend, too much staff turnover....a relative of mine had the same psychiatrist for several years and that was great because having a consistent provider is so important for treatment of any mental condition. As it turned out, her doctor became unavailable to see her patients because she was needed at the hospital more regularly. When she left, my relative has had 3 new "therapists" in a short period of time who in turn we also needed at the local hospitals. Rehashing the past with someone new time and time again doesn't help someone get better. Particularly if the treating doctors have different philosophies on medications and treatment. We are in the process of looking for a psychiatrist that is more stable and not likely to abandon private appointments for the hospital.

Laura's Corner

Tried three times to make appointment for new patient- they never pick up even though all of my calls were between 9-5 not including lunch hour. This is a very bad sign.

Liza Kofford

The therapist I saw was nice enough but I've been waiting for 5 months for a psychiatry appointment. I'm sorry but it is unreasonable to not do everything you can to schedule someone after the therapist and family practice doctor has pushed for an appointment several times. I completely forgot my counseling appointment the week after Christmas with everything going on and the no show few is $70. So... no medication, a nice enough therapist who promptly and professionally cuts you off 10 minutes before the end of the hour and a massive no show fee. Great.... I won't be going back.

Tyler Williams

I would give this place a zero star if I could. Sandra Brill is the worst psychologist, and lies as well as falsifies records! Absolutely a disgrace she shouldn't be allowed to practice. She will change your medication every time you walk in her office, and doesn't gave time for you. She's the absolute worst. Please stay away from this place at all cost.

Jen J

The reception staff is phenomenal. They learned our name quickly to accommodate my son running past the desk. The doctors treat us with respect and listen to our concerns and suggestions.

Jesse Knoedler

Intake is an iron curtain. Emails and calls are never returned. You either get these people at a good time or they're inaccessible. Sorry, Beth Resko, won't be seeing you because of Sunpointe Health's atrocious office team.

cmc tfc

Intake took a bit but my child's Doctor has been supportive, thorough, and isn't a "pill pusher" either.

Heather Boyer

Can't even get an appointment because you can't talk to a real person. You are forced to leave a voicemail and wait for them to call you back and end up playing phone tag.

Calli Hess

I did not like the counseling service provided, and would not recommend going here for that service. Although I do want to add that the psychiatrist I saw was extremely professional, kind, and well trained. I just did not like the counseling services and the way that section of the facility is structured. It may work for some people, but it definitely did not work for me.

mERCY

The people who work there are friendly and have always responded quickly to any calls I have made. Medication refill requests have been sent immediately to my local pharmacy. Because of their increase in customers, finding appointment times might be a little more difficult but that hasn't been a problem for me.

Mary Paxton

Been a patient for over 10 years. The front desk staff is great! Check in and out runs smoothly. No problems with appointment scheduling. My Dr is accessible when needed. My care is top notch. I drive over an hour each way and would not want to go anywhere else. No sure why all the negative comments

Rachel Mike

EDITED!!!:: I have found a new psychiatrist and I've rthe past year he's helped me chop my med list in half and I no longer live in a continuous cycle of paranoia and psychotic episodes. I still have panic attacks but wow has he changed my life, some doctors do gunuinely care about their patients just not at this facility NEVER in my life have I been treated so poorly by a medical professional than I was here. I made an appointment here when my old psychiatrist retired and my symptoms went from bad to horrible. This place is an absolute disgrace, and the way I was treated was far from ok. The nurses were great but the psychiatrist I saw is an abomination to the mental health community. Under her care I got drastically worse, and began experiencing horrendous panic attacks every single night. It's been three years and I still can't sleep at my parents house not to mention I now have to see two different psychiatrists to fix the damage done here. If I could rate this place with negative stars I would. Worst experience I've ever had with any doctor.

Noel Trask

My son, a Penn State student who suffers from significant anxiety, finally sought counseling in State College from SunPointe Health. He has counselors elsewhere, but due to the divorce of his mother and I, and the fact that we have both moved away from the area of my son's childhood home, it is not easy to arrange for my son to see them. He missed two appointments with SunPointe due to sleeping through his alarm. He's 20 and both times his phone had died, run out of power, overnight. He called back to reschedule. The practice refused to see him, or even to let him explain his absences. In a voice-mail to him, an administrative person said that if the reason my son called back "is to reschedule, Dr. Craig Walters will not allow us to schedule with him again due to your poor attendance record, and because of that you know we won't schedule with anybody else either, when somebody no shows or cancels several appointments we don't want to pass that problem onto any of our other providers either." This was during the end of the semester, as my son, an engineering student, was dealing with exams and other sources of significant stress. The doctor had previously seen him, and therefore had to be aware of the degree and significance of my son's anxiety, yet he turned him away. To add insult to injury, and to strongly suggest that this practice cares far more for its bottom line than for the welfare of its patients in my opinion, I just received a $140 bill for "no show" fees. I strongly suggest that those looking for mental health counseling in the State College area avoid this practice and find another counselor.

Rachel Krebs

I've been utilizing Sunpointe's services since 2013 (both therapy and psychiatry), and I've enjoyed my experience and recommend Sunpointe to anyone struggling with mental illness, or for anyone that needs therapy. Dr. Lynette Turay is an excellent doctor, and I highly recommend her for medication management. She is very attentive and works with you to find the best solution. Dr. Richard Plut is also a wonderful therapist.

Emily

I love this place so much and even drive 40 minutes to come here. I am currently doing the TMS treatments at this facility and cannot rave about them enough. All of the staff I have encountered has been so kind and caring and has made this process so much easier for me. Here, I feel like a person, not just another number/patient. The building itself is so clean and professional, warm and inviting. Numerous areas to sit and calming music/white noise machines for the utmost privacy. I love this place so much that I am switching my psychiatrist and psychologist care to this facility. I was feeling frustrated and like I was no longer making progress in my recovery with my current doctors at home, but SunPointe has renewed hope for me and I cannot be more grateful.

Ebony Price

Sandra Brill is my hero. I've seen others at this location but no one really clicked for me like Sandra has. Two hours went by with her for my first appointment and it was the first step towards a major breakthrough. She's helped gather missing info I've been seeking as well as having patience as I first struggled to accept and be somewhat open with her diagnosis and treatment. She's been more than willing to explain, break down, and explain again about the ins and outs of everything. This work is not fun, I mostly walk in upset, mentally drained, or disappointed that I'm not, "better" but with each appointment, I'm more ahead than I was the last time. If you're serious, just give it a try; with Sandra or any therapist. I highly recommend!!

Scott Wundrack

Answering service is impossible and unclear. Finally talk to someone and wait a week or so for no call back. Get set up after multiple "qualifications" and get talked into seeing a counsellor instead of psychiatrists. Get charged a hefty fee to chat with someone, that can only recommend you see a psychiatrist. Tried to call to set up and get told I have to be evaluated again and fill out a 10 page questionnaire to see if I qualify for a psychiatrist. Such a waste in time, money, and frustration. I thought they were supposed to help, not aggravate you and your family.

Deb Goodwin

I really liked my therapist,but things went the wrong way,now I have to find someone else.

Grace Migliaccio

NOTE TO ANY PSYCHIATRISTS OUT THERE: Move to State College where there is a dearth of alternatives to this practice. This mid-sized town and its people need you - there are literally NO OTHER options for people who require psychiatric care. And believe us, we wish there were. Staff who answer the phones have an absolute attitude like they were running the Gucci store in Beverly Hills, doling out appointments and kindnesses ilke they were gold not easily dispensed. We waited 5 months for an appointment for our student, who suffers from severe anxiety. His normal doctor at home suggested he get local support near Penn State...he went 5 super stressful months without local support or care, having to go 4 hours home for appointments and prescription renewals - adding to his overall stress and anxiety. He finally got a few appointments...but then he was 10 minutes late to an appointment (all tied to extreme anxiety, made worse by being late) only to be told he missed his window and there was no opportunity to see the doctor. While he stood there at the desk shaking and having an emotional meltdown, he could see his doctor, who went about his business with no regard for this kid in distress. My child literally had to go to an emergency room. They didn't care at all - not at the desk nor in the exam rooms. Not a shred of kindness given to a kid in need, regardless of rules and regulations. This seems to be a theme in the other reviews. Twice we've needed them to release information for prescriptions and to the other doctor - they would only accept the release by fax, not scanned document. Not sure who still has a fax machine in 2017, but I don't know anyone who operates in a 1997 manner like this. The super haughty receptionist could not have been more condescending or rude, as if we were dirt on the bottom of her orthopedic shoe. Though this is the only option in town, it is a very very poor one in service and care...one step above nothing at all.