Reviews of Springfield Psychological (Psychologist)

Robin Coccagna

Extremely helpful when looking for resources for a family member. Really would recommend if they're accepting new patients.

Rachel Fink Zawora

Very disappointed in new patient policy. They turn you away because they're too busy and tell you they only make new patient appointments 7 days in advance so they expect you to call back weekly to check for availability. I am honestly shocked this is how a psychology practice operates. This is the problem with our health care system and why so many mental health patients don't get help. Trying to get an appointment is enough to make anyone snap.

MindTricks .MindTricks

The secretary Lois is very frustrating to work with at times, always nice but easily makes mistakes, the therapy itself is great and is the sole reason why i am giving this 3 stars

Zach Vinitski

I was denied care because they said they would not use my insurance although they had a contract with them and should legally cover me. These people are the reasons that 1 in 4 high schoolers attempt suicide, they can not get help. This company is withholding my right to treatment due to the fact "we don't like to deal with that insurance company". The secretary was especially no help and was extremely under informed. I am also forced to see a therapist before I am able to see an actual MD. Extremely dissatisfied and finding treatment elsewhere immediately thanks to this company denying an at risk bipolar teenager treatment for severe depression.

That's what she said

The North Wales location is much nicer than the old Broad St, Lansdale location. I see Lacy Clayton, who is exceptionally helpful and personable. She has helped me to explore all avenues of my anxiety/depression and understands my need to sustain or withdraw from any medications and/or supportive therapy ideas.

Susan Heavener

Refused to see me when my insurance changed despite that my new insurance pays them as much as my former insurance. Apparently, they did not know that I am dual eligible and so had two insurances at same time, a rare occurrence for a non-married person/patient. My new insurance was through the same insurance company as my former insurance yet they did not study the details of my new insurance. They may have assumed that I had only one type of coverage. Some appear to know very little of the truth about the poverty safety net and do not understand what it is like being long term poor. They promptly dismissed me when my insurance changed and did not ask me if I wanted to pay them out of pocket for a while and do not offer a sliding scale for fees. My SSDI income is high and my living expenses low. They never bothered to ask if I was interested in paying out of pocket for a while. The system is fragmented. If one is poor, they should hand the poor patient a list of public and private area charities that can help with utility bills, etc. temporary and permanent housing phone numbers, etc. and tell the patient to make calls and/or apply for financial help/free meals/clothes so that patient can afford therapy. They should tell patients that if they have certain mental health diagnosis that they may be eligible for a case worker outside of their practice. Usually, those on disability can get a case worker. I was given a nurse practitioner as a psychiatric med prescriber instead of a specialist M.D.