We were extremely happy with their services and people, BUT! when we changed health insurance companies we felt like we weren't good enough anymore. We had been waiting for several months if not a year to get our Autistic son back in to be seen only for the 2nd time since being diagnosed on the Autism spectrum. The day the phone call came in around June 2016, the young lady started asking several pertinent questions about our son and set up a date and time for his appointment. I was so happy my son was finally going to be seen. But before she hung up I remembered that our health insurance had changed to BCBS and I shared that with her. She then got a monotoned voice and slowly said, "Oh! I'm really sorry but, right now we're only accepting certain patients with a certain kind of health insurance and no BCBS." But she did assure me they would definitely call us back in November 2016 to set up an appointment for my son. Well! It's November 30, 2016 @ 11 PM today and no phone call came at all this month and I'm damn sure not going to hold my breath until it does. I knew when she said it, it was said to appease me so she could get off of the phone without hearing my disgust at their handling of my sons appointment. I am a pretty reasonable guy and just like people to mean what they say and follow through. I hope I can update my review and give a better report in the near future.