Reviews of Summit Counseling Services (Psychologist)

Jane Doe

I’ll start with the positives. The counselors my family have seen here have all been pleasant and helpful. The receptionists have also been very friendly and helpful. The problem - the owner and office manager. They didn’t accept our insurance which is fine, we will figure it out. I spent hours on the phone doing all I could from my end, but at the end of the day my insurance company required their office manager call them to complete a single case agreement. So I called them and spoke to her. I made it clear I went as far as I could to do what I can to be helpful. However, Sandy acted like I was inconveniencing her and was incredibly curt. I thought maybe she was having a bad day and let it go. Nope, every interaction I ever had with Sandy was frustrating. Every question was a bother, she would get frustrated when I asked about the case agreement. I wanted to make sure things were being billed correctly. Despite my best efforts to make sure things were being done correctly, they billed my insurance with codes that were not approved in the agreement. This led to a reasonably sized bill. I called my insurance, they told me the claims could be resubmitted with the proper codes and gave me those codes. I called and spoke to Sandy who refused to do anything. It escalated to Brenda who said she would look into it. A couple months later I call again, and get the same response again. At this point I’ve realized Brenda is never going to look into it. They blamed the counselor for filing the claims incorrectly but I verified with my insurance and they said that they could still resubmit the claims since the counselor had left. It feels like we are being held hostage. They stepped outside of the agreement, they billed incorrectly, they refuse to fix it and expect me to pay the difference because they can’t be bothered to fix their mistakes. However if I push too much we may lose access to what is pretty much the only mental health option in our area. So I pay and have to hope we don’t need their services again. Edit to add: I contacted you and your organization multiple times and was told repeatedly that you would look into, only to receive bills with zero communication. You were given plenty of opportunities to communicate within the law and chose not to. At this point I think consumers in the area should be aware that if they use your services under a single case agreement, they MUST watch the claims like a hawk to make sure they’re properly submitted since it’s clear that following these agreements isn’t part of what Summit actually does.

Megan Zako

Really really sweet girls working here who know what they’re doing.