Trying to get in touch with them was not exactly easy. No one seems to be able to return phone calls in a timely manner. Secondly, the 'office' is like a compound, and you need a 'code' to enter at the front door. And lastly but most important: when I finally was able to speak to the receptionist face to face (wonder of all wonders: I actually got a code! LOL), she was far from pleasant. She kept pressing me to reveal to her the issues I wanted to see Dr. Patricia McKenna about. The receptionist asked me if this was a drug and alcohol issue because "Dr. McKenna doesn't do those" and "Dr. McKenna works mostly with couples" and " Dr. McKenna will be calling you to see if it's a 'good fit'" (obviously to see if it's a good fit for her -- who cares if it's a good fit for me, right?). I finally gave the receptionist a general overview of what I wanted to see Dr. McKenna about -- even though there was another patient in the waiting room, and I had to talk in front of the patient. She also impressed on me -- TWICE -- that Dr. McKenna has "a LONG waiting list" and that, usually, by the time a prospective patient gets to the top of the list, the prospective patient has "moved on". Since I'm not in crisis, I find all this somewhat amusing -- and SO unprofessional. And snowballs have a better chance in Hell before I'll ever see ANY therapist at this place.