Reviews of Change Is Possible Counseling Services (Psychologist)

Jen Smith

Very good experience and would return if needed. As the wife of the negative poster below, it important to note that we were in couples therapy for well over a year. When it became apparent that the marriage could not be saved (only one of us cared about the marriage and our family), I filed for divorce. Yes, I continued in therapy through the divorce and have no regrets. At no time while in couples therapy was I encouraged to end the marriage. Positive experience with the therapist & front desk. Worked through billing issues with insurance with little effort. Positive experience. .

Sam Quinn

RUN WHILE YOU STILL CAN. For Starters the office looks like you walked into the living room of your grandma in the 1970''s, and the smell is horrible and musty. The Owner is extremely unprofessional, arrogant and shady. She speaks to her employees like absolute crud. Practices in a very un-ethical manner. Violates every HIPPA law by allowing her husband who is not a business partner or employee go through confidential patient information as well as discusses her patients session with him when they leave. She makes you jump through hoops for the most simple request. She will not give you a work note or any type of proof that you were seen there unless you pay $30.00 cash only. She doesn't care about patients only about the money. She is a nickel and dimer. She will bill you upfront for services due to high deductibles and if the ded. doesn't apply or the staff gave the wrong info they will keep the money until you point it out and even then won't give you the full refund. I could go on for days about how sketchy, unprofessional, unethical and probably illegal this place is ran. If your looking for this kind of service than this is the place for you. Hands down the absolute worst Counseling place ever. Negative Stars due here.

Martin DiLoreto

My (then) wife and I went to Change is Possible for marriage counseling sessions. After a few meetings with the owner, she suggested we meet separately (my wife with the owner, myself with another therapist); I later found out that while I was speaking with a counselor, the owner was helping my wife complete a "preparing for divorce" checklist (without either person informing me that this was going on). I felt very betrayed by Change is Possible and have never received an apology or explanation for their behavior.

Mike Slimmen

I did learn a few things about a better relationship, I'll admit to that. And Yes, change is possible... Just not here

Jason Beasley

If I could give this place ZERO stars, I would. The ownership of this place is shady as all can be. They claim to be a Christian counseling service, but that couldn't further from the truth. I was a patient here for about two years, and only kept going because my Psychologist was awesome. I cancelled one time late in the two years I was a patient there because of a "family emergency" and I was charged a $50 fee. I was told there is no grace on this and that I had to pay it or find another counseling service. Also, I called this past Friday at 3 pm and spoke to who I believe to be the owners son, and informed him that I was cancelling an appointment for the following Monday at 1 pm, so I could attend my son's mothers Funeral. I was called on Monday and asked by the office receptionist if I was coming to my 1 pm appointment. I informed her that I called on Friday to cancel my appointment and I was told by the receptionist that, "Nothing was marked in the book that I had called to cancel and that since I called after 1 pm on Friday that they were going to charge me a late cancellation for my appointment." I then informed them that I was not paying any fee because the counseling center sees patients by appointment on Saturdays, so I called before your mandatory 24 hour window for cancellation. I was then informed by the receptionist that I would be receiving a bill in the mail for this cancellation. I am no longer seeking counseling services from them and glad my Psychologist left to seek employment elsewhere, where I will continue my treatment plan with him.

Gayle Hornbacher

I would highly recommend this counseling center. The main therapist, Cindy, goes above and beyond. She works long hours to make herself available to clients and has dedicated her life to helping others through her work. She is not just working a “job.” She truly cares about every client. While speaking with her, it is clear from the advice and resources she offers that she has years of experience and this is not her first time helping people through problems just like yours or mine. She is one of the most respectful people I know, she sets realistic expectations from the start, and she is always encouraging. Thank you, Cindy, for all you do for our local community!