Reviews of Aetna Better Health of Kentucky (Psychologist)

Stephanie Meredith

Pretty bad can't keep snacks in a market

Chris Watts

called five times to check on a benefit I couldnt find info on on their website. each time I reached the department, I reached someone who was on mute. dead silence until I said that I knew they were there and that they had me on mute, then the call would disconnect.

Tyler Carlton

This is the worst and dumbest group of individuals that I have spoken to in quite some time. All Aetna Better Health divisions are sub par, but this one takes the cake. My heart hurts for anyone that has to endure their member services...SWITCH MANAGED CARE ORGANIZATIONS...it will be the best thing you do today.

Riley McCormick

The worst customer service I have ever experienced. My dad passed away and they legitimately verbally harassed me as I tried to close his account. I have all documents and correct representation but feel as though they are mocking me. The medical system in this country is so messed up.

Bri

They change policies yet NEVER inform clients. As we are currently stuck with this useless company after the following recent events we are now campaigning on a national level to hold this company accountable for its unethical behavior and lack of coverage for more than 79% of its customer base. In following their set guidelines concerning OUR health we seek like most to stay in network, however the recent events show this makes no difference. Going to one of Kentucky's largest IN NETWORK hospitals recently revealed that just because we did the right thing certainly didn't mean Aetna would. The physicians who treated us in the hospital are cited as OUT of network therefore Aetna and their get out of pay plan begins. In the past 3 years, we've been denied like many others MRIs cat scans and other extremely important tests, due to Aetna sending our PRIVATE INFORMATION to third parties to decide NONE ARE MEDICALLY TRAINED btw, if we need such test. Now, here we are again with outrageous bills, due to Aetna and their multiple 3rd party affiliates. NEW PLAN -Your not told anything about these practices until after the fact. You receive a bill and then a letter from some company you've never heard of, telling you they negotiate on your behalf. NEGOTIATE WHAT?!? These companies are to get $$$ adjustments for you after you find out....Oh, not in network. The issue is they DON'T! Enter the pathetic Aetna, calling them will accomplish as much as telling a teen don't text. They will toss you back and forth to avoid doing what WE PAY THEM FOR and all the negotiations land on US the patients. As this problem now has reached fever pitch we are simply done with this fraudulent process. I have reached out to friends in the legal profession and learned, most of these practices are considered unethical and likely unlawful. IF your paying for any insurance company to cover you, this means EVERYTHING, including doing their job of providing, calling, mediating ect. The biggest catch here is that Aetna has released ALL our private information to multiple 3rd parties without our consent or knowledge leaving us all at risk in this new identity theft world we now reside in. If your having issues like these and more, first contact them, file a complaint (YES I know, pointless) but this covers us. When they do nothing and, they won't, you can look at other measures of action. In our case, it was after learning someone was native American and they checked that oh so important box to tell....what race/culture are you. AFTER that every test EVERY claim has either been denied, stalled or simply ignored by the 3rd party redrick. Advice- Do NOT simply accept this behavior as like us WE ste paying to be covered. We have had it, and once enough people say, no more.... Aetna will either change to conform to the law and expectations of its customers or they will fold like a $2 chair!

Deeno

I am a diabetic who chose Aetna. They have kept me waiting for insulin for other a month now and have been hospitalized twice. They say it could take another 30 days before I receive my medical supplies.

Tanner Frey

If I could give this company no stars, I would. Worthless. I've been lied to several times in regards to medication coverage. This is a medication that I need due to immune system problems. It helps protect me from infection. But Aetna doesn't care about that. They only care about the bottom line, cash. The run around I've get from this organization is horrendous. I advise all to avoid this company at all costs.I plan on leaving this company asap. The only thing left I can do is to write the company about their deplorable actions. And to give Aetna one star on every review I can fine. PS To Aetna, I dare you to call me to resolve my concerns, you have all my contact info.

Jen Rich

My adult son is a tyoen1 diabetic and Aetna has kept him waiting for insulin, test strips and pump.supplies. After a month delay he was told they have until February 16 to make a decision on the scripts his doctor wrote. Well the 16th came and went and now they have sent more paperwork that must be filled out and returned before they will decide.. All of these things he needs to survive! It's constant red tape followed by more red tape. His doctors office said they have NEVER had this kind of problem with other companies. We are mailing a letter to the Kentucky Department of Insurance tomorrow and I suggest you all do the same! They are messing with people's lives!