Reviews of New Perspective Inc (Psychologist)

Mandi Murphy

Denise was a huge help to myself and my husband during a time of healing with a loss. highly recommended

4ofaKind

Horrible Service!!! They don't care about the well being of the children at all. I made an appointment for my daughter there. The receptionist made it very clear that she would not see my child unless BOTH parents were present. I understood that. I told her that her father lived in Philadelphia as I live in Newark, DE and that I would make sure he was there. Needless to say, my appointment was scheduled for 5:15 pm with an arrival time of 5:05 pm to fill out paperwork. I left work early to meet her father at my home so that we would ride to the appointment together. I get a phone call from her father at 4:23 pm saying that he was stuck in traffic (which at the time...it's rush hour, so of course, that stuff happens). But it wasn't just regular rush hour, it was construction, and they shut down roads! Who would have known! The point is...there was no way he was going to make it to DE by 5:05 pm with the undergoing construction. I called New Perspective immediately! No one answered. I was forced to leave a message detailing the situation. I called several more times closer to the 5:15 pm in which my appointment was scheduled and still no answer. The following morning, I still did not receive a phone call from the office. I called them around noon. This is where it gets crazy. The receptionist (Eileen) says they can not reschedule because I did not show up for the appointment. I'm like...I called to let you know what happened. You told me I couldn't bring my daughter without her father, her father was stuck in traffic so what was I supposed to do? All of a sudden, the rule is if you miss an appointment you can not reschedule. Wait...when did this become a rule? Eileen made it CLEAR that my daughter couldn't be seen without her father but never once mentioned that if I missed my appointment...I wouldn't be able to reschedule!!! I didn't miss the appointment on purpose, it was something out of my control. She didn't even attempt to help me resolve the issue and they are supposed to HELP PEOPLE!!! I wonder how successful they have been at that? Horrible service. These are people that don't care. They should just shut the doors and close up.

Joehtosis

Patient service is lacking. To start, I have no doubt in Dennis's ability as a therapist, he did help and his service as a professional was valuable. My prime complaint is a lack of consistency and professionalism, in so far as respect of time and scheduling is concerned. Dennis is up front with being a busy man, which he is. However, as a consumer of his services, it doesn't matter to me how busy he is when out of a three month window I had only seen him maybe five times. To be clear, out of a three month period, that's seven missed appointments, all of which were due to him cancelling, sometimes very abruptly (he gave less than an hour's notice on one occasion), and lack availability, the latter being at least understandable. The worst offense on his part was an occasion where he was over an hour late to an appointment. His claim was that he had to attend to an emergency as part of his other profession, which I do not doubt, but again, as a consumer of his services, I should not be the one to suffer the consequences of his burdens. I had also left messages for him to reschedule cancelled appointments, which were never returned, and so I chose to take that as my window of opportunity to find help else where. Again, I will give him his due, he was, at least for me, an excellent therapist. Having said that, his priorities are not focused around this practice, at least from what I experienced. So I, as someone who is seeking help and who should prioritize my own well being, had no other choice but to look elsewhere. I don't personally believe he should have this business running with the lack of availability for the patients he takes on. My only hope is to either steer others with more time sensitive issues towards other facilities which may have greater availability and consistency, or that he begins to treat the time of his clientelle with more respect.