Reviews of Massage Envy - West Farm (Psychologist)

Nicole Smith

They will NOT address any of your issues. Beware! It started on 2/15/19, I called my Massage Envy store to place a freeze on my membership, the woman on the other end was very nice an emailed me the form to place a temporary freeze on my account. I emailed the completed form back on 2/18/19. I didn't hear anything so I emailed Massage Envy again on 2/20/19 asking them to confirm they received the freeze form and to be sure it was still ok to come in for my scheduled massage on 2/26/19. No response. On 2/26/19 I got to my Massage Envy store for my regular monthly 90 minute massage and they tell me that they don't have me in the system for that day and can't reschedule me right then because they were undergoing a software issue. While I was there I asked why I hadn't gotten a response to my freeze form email. Jessica Saxton came out and gave me her card. We confirmed the email address and she said she would look into it personally as well as have someone reach out to reschedule me for my February massage. I left the store. On 3/1/19 I emailed Jessica about an update and also stated I would like to cancel my membership since I have not heard from anyone at Massage Envy. Nothing. No response. On 3/4/19 I emailed Jessica again about an update and still received no response. On 3/5/19 I called the store, asked for Jessica and was told she was in a meeting and would be calling me back. It's noon the following day and still NO ONE has reached out to me in any manner. As I write this I have called my Massage Envy store twice during business hours and received voicemail because no one picked up. I would contact the owner, Anthony Vidal directly but I can't seem to find his contact information. Clearly the store doesn't seem to care about my membership.

TANIA RIVERA

(Translated by Google) The best option to take care of your body and relax after so much work (Original) La mejor opción para cuidar tu cuerpo y relajarse después de tanto trabajo

iris buckley

Loved it staff was friendly informative amazing atmosphere and amazing massage

Patty Lutz

omg best full body massage

Lama Alzahrani

Poor customer service. I gave my self a chance to try a nonclinical facial this time. I called them to scedule a same day appointment, and the employee on phone scheduled me on 7pm. After i cut a distance, I arrived to be shocked that my appointment didn’t appear on their system!!!! So with this business it’s very okay to scedule an appointment and to drive there to eventually find that your appointment wasn’t appropriately scheduled by the staff member was on phone with you even though confirming that the appointment was 100% scheduled. However, with all the miss was happening, all they say that they “were sorry.” At that point I didn’t feel that I was dealing with a business that respects its customers so I stopped dealing with them, because as a customer I like to feel that am valueble. Their staff is horrible, this business doesn’t care about emplooyeeing a well trained and professional employees that can contribute to customer satisfaction and boost their brand image. Very unprofessional business.

Anna Candelario

Been going to Massage Envy for a while now. Therapist gives quality massage tailored to your needs, relaxing.

Munasami

Great staff !

nomadic digging Golf

Staff is welcoming and the place does a good job at shutting down the outside world. Very peaceful. The beds are amazing. Thanks M E

brian reignier

Marlena is a consummate professional and I plan on being a steady customer.

Justin Mauldin

Great I Go Once A Month

Twins 25

At front desk great people but the woman who gave me the massage, Im not sure if she knew what she was doing I mean, I left with more pain and during the session it felt horrible. It was my first time and the last one, I think . Unfortunately, I bought a gift card for my boyfriend. Hopefully they do a great job with him.

Lea J.

One of the nicer, larger Massage Envy's. I've been to about 3 others in CT. This is my favorite so far. Good experience overall.

Richard Wright

Great massage and nice first impression.

Kiran Gunnam

Good

Dale Waldo

Very compassionate and skilled staff

Maria Rosu

I enjoyed it very much

Milena Czarnota

Friendly, comfortable, and I have an awesome masseuse. What else can one ask for?

Meliza Sanchez

Ok

Joshua Kellett

Had a bad experience at another location, this one exceeds expectations, they book quickly though. Membership is beneficial even if you go just once a month.

Nicole Breault

Comfortable

Spencer Richards

Had Bryan work on me and was great. Good pressure and thorough. Hit all the spots that needed work.

Sarah U

My boyfriend being the kind man he is got me a gift card as a Christmas present because I’m disabled and have been needing some relief. He even scheduled the appointment for me. He definitely thought it was weird that they ask for a card to book an appointment but figured it was so they know you would pay. Nope turns out it’s so they can charge you the full amount if you cancel. Which after some investigation on there website isn’t even listed on that page. So my gift card was wasted on there dishonest business practices, to prevent them from over drawing my bank account. I would recommend going anywhere else unless you can afford to throw away money or not be ripped off. Oh and the manager who was supposed to call me back because she was gonna “get me in” never heard from her so add lying to the list of crimes.

Meghan Philips

High turnover.. every time I find a therapist I like, they leave.

Monica Grezlik

Amazing massages.

Bill Wushu

A very positive experience! Kristian, Dori and Savanah all greeted me as I entered the building. A very warm welcome. I was offered a cucumber water right away. My therapist was Bobbie. She was professional and friendly. She maintained my privacy meticulously and provided an outstanding hot stone massage. Nice ambient music in the background in a room that was slightly darkened. When she was done and I was nice and toasty she provided another cucumber water. When I was leaving Kristian offered a no pressure sales opportunity for me to become a member. When I declined she didn't get pushy. All of the front desk women nicely said good bye in a nice friendly way. I will go back for another massage in the near future.

Kelly Vieth

Great location!

Ronie Uy

Friendly staff.

bonnie piccolo

Lovely staff. Shannon is amazing at stretch. They try very hard to make it a soothing experience.

Patricia Lutz

Very relaxing

Kelly Pryor

Nice staff. Expensive.