Reviews of Peak View Behavioral Health (Psychologist)

Kelly Turner

Worthless waist of time. You are better off just sitting and waiting in the ER at Memorial, going to Cedar Springs-where they will actually try to get you in and seen or even just waiting to go to Aspen Pointe. Aspen Pointe is probably the optimal choice in the Springs. Despite my mom having 8 of the 11 'Referral Symptoms', we were told that she didn't meet any of the requirements for admission. Instead of listening to her daughter, they took the entire word and delusional beliefs of someone with dementia over the person that actually knows what the truth of things is. Penrose stated they would have no trouble getting us in there, her neurologist earlier in the week said it was the best fit and even they said 'oh well, just get the referral and we have a bed ready for you.' The person much earlier in the day said she met the criteria. Yet you go there and the intake woman acts like you are stupid, repeats that the person needing treatment said the same thing a few times and most unprofessionally and without empathy and in a snobby manner. This was supposed to be the great fix for Colorado Springs, growing mental health issues since they closed down most the ER rooms for treatment. A complete waste of time and a joke. Go here only if you want to feel mocked, belittled and turned away when you clearly have the need for treatment.

Mamaofdogs Barks

My husband suffered from PTSD and depression. The nurses and doctors treated him with respect, caring, and dignity. I appreciate especially their attention to his physical needs also. He suffered an attack of gout and he was immediately taken to the hospital. I am so grateful for the staff at this facility. He is doing great now. What a comfort it is to know that there are people out their who care for our veterans and of course others suffering from mental illness. Thank you.

ADAM KINCAID

The staff was very helpful courteous and professional. They have helped me so much and I'm more stable now. I finally achieved 7 hrs of sleep for the first time in months. Thank you so much and God bless you. I hope I can make Colorado Springs my home for awhile. I have seen such beuty and the place had so much structure and order much much better than Albuquerque mental health. Million thanks .

Alexis Michelle

some of the techs were rude. but overall it was pretty good. the food made me really sick though and i was throwing up all night. i asked the nurse for medication but she said that it would have to get approved my the doctor first. it was 2:00 in the morning so there’s nothing that could be done there. also the rec room smells horrible i got a headache from the horrible smell. the doctors are super nice and caring.

Lucky Lindy's Vinyl and Etched Creations

All staff is professional and helpful.

Brent Buzbee

Would give one-star except for the few good people there. Communication is and was absolutely HORRIBLE. You absolutely have to stay all over the staff to get even the most basic information about your patient. I feel bad for the front desk staff who always seemed to be short-staffed and very stressed. Follow-Up Edit: Downgraded to one-star. Patient advocate refuses to return calls and cannot pry medical records out of these people. I have called corporate, I have called the number suggested below. Filing state complaint. This place should be shut down.

Nicole Salazar

I have worked with this facility in a number of ways over the years and for the most part have always had a positive experience and have heard from others that their experience was positive. Much needed resource in our community.

Edith Hamilton

My kids friend was sent there and did not recieve food till 3 pm the next day. they thought he just got there. He has now been there 4 days and still has not seen a Dr. They refuse to let him out untill he sees one. His mother says they have 30 days to wait before a Dr. has to see you. Your a prisoner in there without treatment for up to 30 days with no access to your Dr. or any way out of there. Don't go here !!!!!! They also dont answer or return calls.

Tim Wichman

Do not, I repeat do not place a friend, family member or yourself into this this facility. I call it a facility because it is far from being a hospital. My daughter admitted herself into it a few days ago and the God she is out of there now. This place is ran like a correctional facility and not a hospital. My daughter has sever anxiety issues, she tends to worry alot about stuff. While she was in there the staff brought a copy of the bill into her to show her what the cost was going to be for her to saty there. Extremely unprofessional. She contacted her mother and I in a panick because she didn't want us to accrue a large bill because of her being there. The night her sister and I went to visit her was the most unpleasant experience ever. First off you're only alloted 1 hour to visit which I can accept but we were taken back almost 15 minutes late and then asked to leave 45 minutes later. While seated in the dining facility it is so loud from other guests that it is difficult to hear each other. Then there is who I'm assuming is a nurse that stands there monitoring what is going on. This lady wore a long sleeve t-shirt with scrubs over it. Her sleeves were pushed up and forearm covered with a large tattoo. Now don't get me wrong I have no issues with tattoos. I probably have more than the average person but when when working in a position like that I would expect someone to look a little more professional especially if you're going to stand there monitoring everyone. She looked more like a correctional officer or bouncer at a bar. This place is totally unprofessional and should be shut down. It's hard enough having a loved one going through an extremely rough time in their life, so you would think a place like this would try and act professional and make the experience a little more pleasant for all involved. It's suppose to be a hospital not a damn prison!! I'm finished so now Peakview you can add your little unprofessional automated response to my review!!

Nicole Lira

The worst place to go. I made an appointment and sat there for 40 minutes. When I went to the receptionist they told me they were having technical difficulties and asked if I could come back at 1. What a joke!!

James Foster

I thinks it is unfortunate how many 1 star reviews there are. I can't say this was the greatest experience considering I was in a mental health hospital, but it wasn't as dramatic as some of the other reviews make it out to be. Most of the staff were decent, some even went above and beyond.

Katie Adams

i unfortunately had to stay here on more than one occasion from ages 11-14 and i can tell you, it’s definitely not the place you want your child to be. for starters, i only saw a psychiatrist maybe once (if i was lucky) and he was very quick to just put me onto random medications, and even quicker to diagnose me with mental illnesses that i never had to begin with. if a therapist visited me (looking back at it i never met a single one of them), they would’ve known that i suffer(ed) from complex PTSD, and nothing more. being labeled with heavy mental illnesses that again, were never actually there, really weighed on me and made my suicidal behaviors worse. they would release me when i was nowhere near stable enough to go home, and i would just keep coming back on almost a weekly basis. not blaming them for my actions that got me there, because i know my past and i am a COMPLETELY different woman now, but i wish they would’ve cared more. the schooling is a complete joke.. that’s all i have to say there. in 2015 (and the last time i stayed there), my mom actually ended up filing a lawsuit against this facility for lack of care. i had broken my knuckles during a PTSD panic attack, and they had never told my parents what had happened. with all the negativity i’ve mentioned, there were a few techs there that were kind and supportive and made me feel like someone cared. again, i don’t blame peak view for my multiple suicide attempts or any other behaviors that landed me there.. i blame them for their lack of care and empathy they had during my stay(s). this place is my motivation to remain strong and collected as i go through my life. i was told in 2015 that i would die before my 15th birthday and here i am.. 4 years later being stronger than ever, informing other parents about the hell hole the state of colorado calls peak view behavioral health.

Athena Dotter

I laid sick for 2 days on my cot and they couldn't even provide medicine to aid in me getting well enough to go to lunch or group. The staff themselves are friendly but I felt like they barely had what they needed to provide for their patients. Nurses have limited supplies and one of them was extremely rude and threatened to send me to another ward being upset over a rational issue.

Kevin Martin

Did not help at all felt more like a prison than a hospital most of the time, I also went in the middle of the school year which ruined my grades even with all the "homework" they made us do, my school said none of the assignments the sent out ever came back

Tina Hasmel

The groups taught me more in one hospitalization than I had ever learned at my 4 other hospital stays combined and I finally have my meds right!! I stepped down to their PHP program which gave me the support, confidence and skills I needed to getting my life back in line. Great people there making a difference!!!

Mathew Umber

Thankful for so many people here. Suicide is a very scary thing and this facility helped keep our loved one safe. They also set us up with a psychiatrist appointment within couple weeks after our daughter discharged. We have been trying to get into a psychiatrist and waiting months!

Jeremy Scherb

I thought they would actually help but after seeing the $ 5,000 bill I've decide to just pull the trigger and off myself. Thanks for all the help !

Katelin Bailey

I have the same problems with this facility as most of the other reviews I've read. Do not deal with this place. Go somewhere else. They are highly unorganized, they hold nearly everyone too long just to obtain insurance money, and overall the staff treats patients and their family/friends terribly. I'd give zero stars if it'd let me.

Michelle Diamond

Excellent patient care and positive experience.

Lishawn Jones

If you’re only seeking to talk to someone, a therapist, not the place to go. They’ll force treatment they feel fit, quickly suggest medicines even if it’s not a want, write information in your file that has nothing to do with you and what’s going on. Felt like a catch 22 when we just came in asking to speak to someone. Nothing’s consistent honestly, doctors speaking with each other. Very bad experience that was ignored. Reported everything to the Patient Advocate for nothing to be done. I know nothing can happen overnight per say but there are no actions that were shown on anyone’s part to help the situation we were in. Then on discharge information in our documentation is still wrong then tries to tell us one of the medications they discontinue when we leave, for anxiety, so why start the patient on it?

Eric Gibbs

I work at this facility and truly enjoy working here. My colleagues are all very compassionate and hard working individuals. I have been in the mental health industry for over a decade and this is by far the best facility I've been in.

Michael J Morgan

Nice enough mostly, but they don't seem to be adequately skilled to handle complex patients. I had to sic the State on them--could have done so a couple of times more, too. Not actually neglectful, but the team could not focus on more than one problem at a time.

Irene Reveles

There are very few professionals working there that are wonderful. Many other therapists and staff need retraining or need to seek other places of employment where they are better suited. This review comes from a family member.

Slapz.Madagmer

This place acually helped me i like it the staff acually understood unlike clear view that place was horribal this wasnt disny land i was there to work on myself and i got help

Lindsay Shaw

Tried to get me to stay here against my will after my M-1 hold was up. Furthermore, they "lost" my bag-sealed engagement ring and diamond enhancer after saying that I wasn't allowed to wear it. There is still an investigation going on for this, and I am highly upset that it has not been found. Please do not send your child here, or go here yourself.

Amber D

This place should be shut down! They keep people much longer than needed, especially a self admit. I was held a week on a voluntary 3 day admission. Why? Money. I have private insurance. Now to make my problems worse, they keep sending bills and harassing me for their money. I could afford 3 days, but not the week they kept me for. They are not helpful. Everyone here treats you like an inmate and do not respect your other medical conditions. The docs and nurses have zero knowledge or care for your meds. They upped my dose x3! When I refused the high dosage I was told to take it until they talk to the doctor. NO. I had bowel issues after being given Ativan (which causes me serious gastro problems) and the staff did nothing to help. No clean clothes, no extra towels, no soap or help at all. The staff is overworked and short staffed. This was not only apparent but confirmed by the complaining of the staff daily. A few seem to carry the correctional officer idea in their heads. This is not jail, it's not acceptable. Horrible place that is only in it for the money. Greedy.

Marsha Brodak

We traveled 300 miles with my 87 year old mother to receive help with her behaviors. Nurse phoned me and said her behaviors were much better after 1 week & we could come take her home. When they wheeled her out she was swearing at them and she looked very unkept and her bottom dentures were not in. I said, sounds like she is not better. Staff person said well she hasn't taken a swing at me in a few days. They just added more new drugs for Mom and sent her home. She has been sleeping almost constantly, not eating and declining in general health. We would never recommend this place to anyone.

Olivia Manor

They will probably recognize my name just by looking on here, if so.. Hi! I've been there a total of 9 times, 4 times in-patient, 4 times php, and 1 time iop. Now reading that you may be thinking "Holy crap, that's a lot of times! This place must be bad if they'd have to go back 9 times!" And let me just say, that's wrong! I love that place, they're extremely nice. Though, some are rude, but hey, isn't everyone from time to time? Anyway, my experiences where enjoyable! I'm just a messed up kid who needed as much help as they could get. Wow, this is long. The only negative experiences where when I had a mental break down one day, I was twitching like crazy, as I do when I get like that. And the doctor told me to stop twitching, even though I couldn't, he scolded me for doing so. The other one was apparently, the techs were talking bad about me, and I know so cause another fellow patient told me. Those are the only bad experiences I've had with them.

Cheyenne Merriam

My family sent my mom here right after she tried to commit suicide and the doctors wanted to release her not even a week after she was admitted into this place. After we said various times that she kept saying she wanted to hurt herself they still let her go back home. We called many times to tell them we had concerns with her being released and we never talked to therapists or doctors because they never contacted us or called us back after we left messages. This is a terrible place because right after my mom got out she hurt herself again because the place let her out too soon. Also they would not keep us updated and did not provide us with any information on how she was doing and what to do after she got out. Would NOT recommend.

Matt Sidor

An elderly relative in poor physical and mental health was sent here after he attempted suicide. Communication with me and between staff members was terrible. Some of the front desk staff were rude and condescending and weren't able to answer any of my questions about my relative's condition. The facility doctor was rude and condescending when I asked simple questions about his health condition -- terrible bedside manner and I had some serious doubts about his competency as a physician. Everyone here seemed focused on the simple logistics of keeping my relative from killing himself (no sharp objects!), but no one seemed focused on actual healing (emotional and physical) from this traumatic event. If you or a loved one end up here, focus on getting out as soon as possible and finding resources elsewhere to begin the real healing process that you will still need when you leave here.

Pam Kenney

I just don't know what to say. My son was sent there from Arvada so, not very close (90 miles away). We were asked to come for a Family Meeting on Sunday. I could not reach my son to see if he needed anything because the phones were messed up for over 24 hours. When we were 30 minutes away my son calls very upset because he had no idea about the family meeting. He stated he had no to little communication about what was happening (he is in his early 20's). The meeting we discussed him going to a dual diagnosis center for further treatment. The therapist did not seem to know very much about how to go about that (IS that not your job!). So, Tuesday (memorial day was monday so could not talk to anyone) I tried to call his therapist that has never called me. Around 1 pm, my son calls and says they are transferring him to fort logan mental state hospital. Upon looking up this place, I found two very recent articles from the Denver Post that the director has left and the staff is over ratio and their is bed bugs and droppings. Oh yes, let's send my so there!!! My son was able to get his Therapist to call me, who really said nothing other than the transfer. He had only called one other place. TERRIBLE. Do not send your loved one to this place. If you have private insurance maybe you are treated better but my opinion (I have seen a lot of places in the last 15 years) this is one of the worst. They are not there to help people nor do they know what they are doing! They do not even deserve one star!

Priscilla Williams

The Dr assigned to my son's case and in charge of his release refused to get on the phone with me to discuss why he felt it necessary to keep my son in there. He was depressed because he had just lost his best friend to suicide. He told the therapists he was not suicidal and just sad. The therapist agreed it was best for him to come home. But the 'Dr' said he needed to stay for further evaluations. What a bunch of crap! They just want to collect insurance money for another day.

Neil Sylvers

I was told I would be notified when my daughter arrived. I was not. I was told this was a nice facility where she'd get lots of care. I've learned she watches a lot of television and sees her roommates getting sedated and restrained. My daughter also says it feels like a prison. I was told I'd be updated on treatment plans, medication, etc... I have not. I was told I would get daily updates. I got ONE update in seven days stating they were extending the 72 hour hold because she's a danger to herself or others, but they could not tell me which, or what she had said that indicated this. (I guess it wasn't noteworthy enough to write down) Today - I was told I can pick up my daughter tomorrow because she hasn't indicated she's a danger to herself or others during her stay there. Why, one might ask, did you keep my child 4 extra days? Why can't I pick up my child today? If your child ends up here, my heart goes out to you. They won't let you transfer to a better rated facility, they won't let you know what they're doing to your child or how they're medicating your child. They won't tell you when you can see your child. They'll simply leave you a worried parent for a week while they inappropriately bill you for services they aren't offering, group therapy sessions the children don't all have time to talk in, and medication they want to prescribe without having even a ten minute conversation with your child. Also, the staff will tell you that Diane Crumb cares, and if you are having problems reach out to her (One would hope all the staff cares, but this was told to me by at least 3 staff while I was trying to get information, so it must not be the case). 12 messages, 7 days later, no return call (Which is also the case for Dr. Killeman (Or possibly Kiltman), Chika Achebe, or Joelle - basically anyone that can tell you anything) Ask lots of questions if you do get a call! (It might be the last) You'll quickly learn all the same scary details about the mistreatment of their power and horrible recording/communication practices. You'll soon learn, as I did, when they say 7 days, they mean it. Most likely not because the extra time is needed, but just because they can.

Malia Price

hi so i was a patient here and still am in the out patient program and all i can say is this is the worse place i have ever been. the teacher doesn't help with education, the staff is disrespectful, and really you just loose all of your freedoms.

Joe Longshore

I feel like I'm a number. In total I've been there inpatient (1 week) outpatient full time (3 weeks) for a total of ~4 weeks. Most, if not all, of the staff do not care nor do they try to put in effort to fake being caring. After many sessions (at least a dozen, probably more. I stopped keeping track because it was laughable at how horribly they treat patients), the psychiatrist and NP STILL do not have my meds documented correctly. The meds were recorded on 8/16/19, and have been the same meds since 2014. How do you miss that? Listen, care, and just do your job. I left today out of sheer anxiety and anger. This is rehabilitation, not jail. They seem to go for the $$$. I'm just glad I have good insurance.

Suzy pops

Y'all said he was better. He ain't. He still hears voices and talks non sense.

Cloey Savage

The staff and kids are out of control. I don't feel like they really care about our well being.

B Hagar

My son (he is a minor) was placed at peak view by his therapist and due to suicidal thoughts they were required by law to keep him 72 hours. Everyday he was in the the facility (ended up being there 6 days) I received at least 2-3 calls a day to keep me updated. All of the nurses were so nice to both me and my son - he said they were great there. The only reason I rated a 4 instead of 5 was because the gal at the front desk was always extremely rude and unprofessional. But my son is still battling depression and always says he would be willing to stay at peak view anytime.

Pan David

Do not send anyone you love to this place! They lied to us repeatedly.. they try to keep people there fir the money. There is no real help given..

Kerrissa Richie

Crap, my experience left me more upset and disfunctional, staff is rude, judgmental, and complete jerks, take more pills down says big pharma donation MFS, DO NOT ATTEMPT to save yourself or your children with this stupid place!

Purple LPS-TV

I have been struggling with mental health my entire life. The adult unit is super helpful in making sure my medication is stabilized, their outpatient program is low key amazing, and the staff are super nice and compassionate. Would recommend for any adults struggling with depression.

Jaylyssa Murray

My mother was admitted to Peak View 2 weeks ago on their geriatric unit. My mother has been diagnosed with bi-polar disorder for over 50 years and has been in and out of psychiatric hospitals most of her adult life. Our family has been through a lot over the years supporting my mother’s stability. Peak View’s staff was so supportive of both my mother and my family. They got her meds tweaked (their providers are extremely experienced) and she has been doing very well since discharge. Big thanks to Dr. Sangford, Jenay, and Bob!! Oh and news flash for some of these negative posts about psychiatric hospitals taking people’s money and being held against there will, it’s called keeping people safe when no one else can and psychiatric hospital co-pays are no different then if you had to go to an ER for a physical crisis. Please don’t help create more negative stigma , it prevents people like my mom from getting the help they direley need!!

Ari Gustlin

When I was here as a teen it took them almost a week for me to be seen by a psychiatrist. As a patient you have a right to see someone when you arrive so your able to get the care you need to move on. This place feels more like they care about money then the patients well-being. There is great staff in some parts, but I think it’s not a good option if your looking for somewhere to take your children.

Tim Hilke

The place has some very sketchy business practices. They agreed not to change my meds and suddenly at night a new med was listed. I had no idea what it was, no one could tell me about it and it was never discussed with me. They also changed my meds from as needed to suddenly twice a day. Not once was any of this information discussed with me. They kept changing my discharge date (keep in mind I was very compliant, attended all of the groups and classes and was heavily involved in my treatment. The patient treatment plan was a farce. The communication was awful. The place is a for profit organization (which isn't necessarily a bad thing) but the amount of discharge date changes lends to the idea of keeping the beds full. The staff on the floor was excellent and the therapist I had was amazing. I do believe there are some shady business practices that should be investigated.

Pia Hildebrandt Young

Very rude administrative staff.

Jeanie Ayala

This place has the BEST Geriatric Level of Care for Psychiatric patients in the entire city of Colorado Springs!!! My Mom is a senior and had difficulties with her mental health symptoms and required medicine adjusting. This facility got her stabilized quickly and kept great communication with me throughout her nearly 3 week stay. I visited almost daily and saw all the staff in action who lovingly, respectfully, and kindly treated even the most difficult patients that were there. Hats off to those who choose this profession as mental health patients are NOT the easiest to deal with. The staff in Unit 200 were top notch!!! Linda, Bob, Dr. Underwood, Amy, Barbara were so kind and answered my many questions!) Don't hesitate to take your loved one here for fabulous care in the Geriatric Unit!

Sam Brookefeld

DO NOT TRUST ANY REVIEWS HIGHER THAN THREE STARS. THEY ARE FAKES. They do not care about patients rights or ethics. None of them have any comprehension of philosophy or logical structure, so don't even try to talk to them. Stay quiet. The first thought crime they find you guilty of will ruin your life permanently, since they are under no obligation to provide evidence of their opinions. They will lock you up and deny you a fair evaluation, they will deny you medical care, the staff are rude, ignorant and dismissive. Their therapy is also entirely focused on forced administration of drugs that are all proven to have permanent side-effects and cause chemical dependency at rates higher than prescription narcotics. You get no say in what drugs you are given and if you don't take the fistfull of ativan they give every patient here they'll hold you longer. You don't even need to have a reason to be placed on a hold, they do that automatically and never cite a genuine reason.

Sydney Rosler

I was there for like almost a week and they where good to me for most of the time. The last night I was there they said that I could not have an ice pack for my shoulder that has been hurting me for a long time. They also lost my clothes that I had.

Jamie Hinson

Happy to say I had a positive experience given the situation. Mental illness is no joke and I know first hand how scary suicide can be. Glad they were there to help.

Stevie

They lied to me multiple times

Veronica. Kates

I was ignored half the time . Never got one on one with a therapist . I did not want any meds and they refused to let me leave unless I took some when I was perfectly fine and when I left and went home to shower I noticed I was completely covered in bug bites . Don’t go to this place unless you want to get no help and leave with bug bites

Christi Loves

My granddaughter was admitted there & family was not allowed to see where the children are housed. In the 2 hrs it took us to collect her things from home & return, my granddaughter had deteriorated from relieved to lying in a fetal position & shaking. A school bully, from her school was also in patient & had already started in on my granddaughter. When asked for the admitting dr info, Peak View staff refused to provide. Their computer system was down & granddaughter did not have an arm band, nor did they provide any copies of admission paperwork that was signed. It is extremely uncomfortable to leave a 12yo girl in the hands of such incompetent staff.

S. J. R.

Dumb because Crazy people are there

Michala Waterhouse

I tried to speak to the patient adavic about my medical form refusal of release, I reported them to the state and nothing got done. Wish there was something more I could do I hated this place with my stay. Dr. P sucked ass and I pray to God that he looses his license or something worse jail time. Because he could've killed me by trying to get me to take an antidepressant Im deadly allergic yo. There is no one that will help here they suck ass. I was 36 weeks pregnant when Dr. P put me on that medication so thus you bastards wouldn't of just killed or seriously injured on person but two and there would've been hell to pay and btw their will be hell to pay because you nearly killed me and my child. You guys suck you caused more problems then helped, you guys don't take anything in concideration, for one I was pregnant had an anxiety disorder and so on. All you guys did was make it worse on me. So I will not be recommending anyone to this service and I hope you guys get shut down soon.

Penny Raye

This place saved my daughter's life. She made some really bonehead actions & they helped her do a 180. Everything took time. She is doing amazing 2 years later. Thank you for all that you do for our children.

wayne f

Great place to take anyone to. DO NOT send anyone to cederspings. These guys are great. Cedersprings care is very poor and they take your money for poor threatment. You guys are great thanks for opening and giving people a better place to go.

Sierra Mills

This place is great, the staff actually care about you here! It is really helpful! I am not giving it 5 stars however, because the medication problems I had there. I thought how they treated me about the meds was very unfair and unacceptable. Overall though other than that, it is really a great place!

Heather Gable

Awful. Lots of lovely staff but they need to throw out the bad apples. Look at these bad reviews corporate!! Dang!

Rod Wilson

I was admitted last Friday and reliesd on Wednesday it was amazing what the Dr,s Therapists and staff did I was treated as person with a problem and they got me through it God bless you all and a very Merry Christmas to you all

ASHUHLEEE x

Please shut this place down. It's a waste of space with clueless people who work there.

Julia Wells

First off, you gave me the wrong meds, second of all I filed a complaint (you know who I am) Also, YOU TOLD MY FAMILY TO LEAVE EVEN THOUGH I WANTED TO SEE THEM , IT WAS VISITATION BY THE WAY!!! The only good thing was the staff in unit 600, A word of advice to all you caring techs, "Find a better hospital where you're treated better!" Seriously though go to a different hospital all of you! oh and also fire Dr. Kill-man.

Jacob Witt

Staff here was kind and professional. I see not everyone had the same experience but in our case the care was good and they were able to make Med adjustments which seemed to do the trick. I recommend over other facilities I’ve had experience with.

Margarete Graf-Molnar

a family member went there and stayed for 9 days, saw a therapist only twice, had clothing stolen out of their inventory and was denied psych medication that they had been on for 10+ years. they waited 3 days to see a medical doctor and 5 days to see a lawyer.

Savanah Burnett

Thank you.

Vivian B

Very clean building with modern furniture and nice rooms for the patients. Overall nice staff and good doctors. For some reason there’s a lot of younger people that work here but I think it’s a good thing because they can relate better to the adolescences on the unit. Never had any *major* bad experiences here. (There’s always gonna be staff who are taught to assume the worst bc they are dealing with psyc patients.) Only real complaint would be not enough therapy sessions, and therapist tend to keep one-on-one sessions a little too generic to help with specific individual issues. But overall nice place with caring staff who went out of their way to help with the custody battle my parents were dealing with at the time. Decent and safe place.

John VanHeart

PLEASE IF YOU CARE ABOUT YOUR FAMILY MEMBER, CHOOSE ANOTHER FACILITY!!! Was admitted to hospital a month ago. Staff was ok except for the psych doctor's. You could immediately tell they are only in it for a paycheck. They make you feel like cattle. Uninterested in what is actually going on with you. Just want to give you drugs and call the next person into the room, which they make the patients do because they just don't care THAT much. Seemed like the staff needed help more than the patients. I'm a disabled vet who was running out of medication. Called several times left several voicemails for Dr. to write script. NO response. Anyway sitting with a bottle of jack Daniels now with extreme anxiety and fighting suicidal ideation. Very unfortunate Please if you care about yourself or a loved one do NOT place them here.

Barbara Anne McCulloch

They wouldn't even let me no that my 17 teen year old daughter in hear .

Wolfy 514

Worst staff ever, separated people when they made friends with people(which most people there didn’t have friends in there normal life) kinda messed up huh

Sarah Miller

My son attended peak view 9 months ago, it was a very displeasing experience, first off the wait was extremely long 2+ hours when I got fed up went to ask the office staff an estimated time, they were very rude and un-professional. When we finally saw a doctor (dr. Smith) he was very short with my son and I and was very unclear of what the treatment proccess consisted of. After the interview with the doctor I knew this would not be a place to send any loved one. I strongly urge anyone from visiting this place based on my experiences!

Corey Douglas

They would starve me by hardly feeding me, they would dope me and not tell me what medications they were giving me and they would keep me awake just to push me to the brink of collapsing because I didnt sleep when they wanted me to. I'm begging you do not bring anyone to this place.

eponas kitty

These people do more harm than good. I went there to enroll into their outpatient program. I set an appointment to be assessed. In order to receive the "free" assessment, they wanted my insurance information. They would not let me have the appointment without it so I gave it to them. My wife and I waited well over an hour past the scheduled appointment time before we were finally seen. This was on a Saturday, and was a scheduled appointment, and they were NOT busy (we were the only people there). The receptionist handed my paperwork to the assessor and said we were "walk ins". Long story short, after answering some vague questions and not being asked any clarifying questions, the assessor placed me on an involuntary hold illegally (Colorado Law has clear and specific criteria that must be met for a 72 hour M1 hold, which I did not meet, and didn't even know about until my Psychologist told me they were holding me illegally). Over the course of the next 2 days, they lied to me multiple times, "lost" my visitor/communication paperwork multiple times (causing interruptions in my ability to communicate with my psychologist and wife, and see my wife) in retaliation for my non-compliance, attempted to coerce me into taking medications prescribed by a psychiatrist who hadn't even seen or talked to me, attempted to coerce me into signing paperwork agreeing to stay for an extended duration, all non compliance (refusal to take medications, refusal to sign paperwork, threats of lawsuits, citation of Colorado Law as provided by my Psychologist, refusal to answer questions, sarcastic observations, demands to be released, etc) was met with threats of force and/or extended stay beyond the hold. I was released early from the hold after my Psychologist called the corporate office and explained my situation, and I personally informed a Director who happened to be on site in the cafeteria that I would be bringing legal action. I was told my Psychologist wanted me to cooperate and stay there (outright fabrication, as she never said this). I was told my Wife wanted me there (another fabrication). I was told by *MULTIPLE* staff I should not have been admitted. They assured my Psychologist I would be reassessed in the morning. I was, and the individual who did the assessment agreed I should not have been admitted. She required a concurring opinion in order to release me. She went to get the weekend Psychiatrist on duty, and he refused to see me, so I was stuck until Monday. More lies, more coercion. Monday morning was when I saw the Director, and within 2 hours of speaking with him I was released, 24 hours early. Even during the discharge process, there were more lies and coercion, and attempts to get me to sign paperwork agreeing to stay there for an extended duration. As I was walking off the unit, they demanded a urine sample, saying it was supposed to have been taken when I was admitted, but they forgot. More coercion, they threatened to keep me if I did not provide the sample. I peed in the cup and left. I requested all of their records in accordance with Colorado law. They provided most, but not all, of my records. Conspicuously missing were the reports for the ~$2,000 worth of blood work/urinalysis I was billed for (oh, did I mention they never actually drew blood from me?). When I contacted them to ask where these were, they said they had no record of performing any lab work or taking any specimens to run labs on. More than a year after this experience, and I am still suffering PTSD from it which also cost me my job ($120,000 per annum). They haven't just done this with me, but with many people, especially those with means and/or good insurance. If you're poor, bad/no insurance, or homeless, they can't get you out the door fast enough, regardless of your need. But if you have means, good insurance, etc. beware, they will do everything possible to imprison you for as long as possible. They prey on the mentally ill, causing more problems than they solve.

Nikki Medina

This place is so unprofessional. I called to set an appointment and they were so rude. This should be a place where people seek mental help. Why are the staff so rude. I can't believe this lady even works there. When I try and seek help I should feel comfortable not treated poorly.

Liz Ponce

DO NOT TAKE YOUR KIDS HERE!!!!!!! They lost my son! I felt like he was being held captive here. We had such a bad experience. My son was not getting our messages. After trying to reach someone for two days and continuously leaning messages for my son we finally got a call from the therapist who said he'd be there at least ten days minimum but she would touch base again Monday (it was Friday) After not hearing from him since he got there at this point I was worried called numerous times was told he was sleeping but yet hadn't been given any meds, sleeping in the middle of the day for that long in the middle of the day just didn't sound right and it wasn't like my son not tip contact us but we had continuously been told he was sleeping or in groups. We drive down there to take my son his first set of clothing and was told he was discharged my son is in fact 18 but this is two hours away from our home or son does not have an eighteen old mentality but we were told he was an adult and that if he didn't want to contact is that wasn't their fault. My son later stated he had not slept on this place, never got our messages and was never told we had been calling. This is only the short version of this story. DO NOT TAKE YOUR KIDS HERE!!!!!! I was a skeptic on here reading reviews also, after the fact and regret it. I should've NEVER allowed my son here.

Shua Jo

One of the worst experiences in my life. These places are exactly what is wrong with the mental health system. Staff was unkind and completely lacked compassion. This place should be shut down!

Kimberlee Cassagne

They refused to help me because my 8 year old was too young for them to handle. Yet they claim they work with children. Instead they told me to call Cedar Springs. What a joke!

Aubra Savage

If you have a choice - don't use this place. It would take too long to write about our experience thus far and it hasnt even been 24 hrs! I'm sure they're trying their best but we are having a very frusterating and inconsistent experience.

Brendan Murt

Waited with my child for two hours to be told that we would need an evaluation elsewhere. When we reached the other place, we were informed it could've been done over the phone. Peak View Staff doesn't understand what they can and cannot do. Slower than a hospital, staff seems complacent.

Chelsea Eichler

Let's see how quickly they take this down. Used to work there. For a month I cried every single day driving to AND from work. The very few of us that did actually care were treated horribly. We knew of bad, even ILLEGAL practices. But when anyone would report them they'd clean it all up to look good. And if anyone dared to say anything negative about the place they were fired the next day. All they want is the money! They constantly hold people for no reason just to fill the beds. I was even threatened to be fired when I wanted to leave early to take my own mother to her CHEMOTHERAPY treatment! The day I quit I was driving to work, couldn't morally handle it anymore, and drove myself to a REAL crisis center to talk with people who actually cared.

Mark

My child was admitted to Peak View. I received daily phone calls regarding progression. Nurses were very caring and answered all my questions. Doctor called me to discuss medications. Nurses will call to ask for permission to administer over the counter medication such as Tylenol and Miralax., etc.. My child attended after care out-patient treatment and participated in support groups and therapist meetings. My kiddo has come a long way, doing great and provided positive feedback for Peak View in-patient treatment/out-patient treatment. Patient will receive questionnaire about experience upon discharge and a phone call to parent for feedback. I wish more people would take the time to share their positive experiences. Rate 5 thumbs up.

Eddy

my friend goes here she says she hates her life because of this

Hannah DuPré

The techs are amazing.

Alex Brown

I have stayed in several hospitals like this and this is one of the better ones. However, if you try to get a hold of someone in billing good luck. I have called four times without a call back. Every time you leave a message with a different person and they NEVER call back. I don’t know how they expect someone to pay their bill if they can’t get a hold of someone to set up a payment plan. The hospital is good for what it is but the billing department is very very unprofessional

carchick 75

Just read my son was assaulted in this facility! Dad seemed not to care and wanted them to write a statement that he should have sole custody during my parenting time! Not one call to DHS by dad! Thats abuse!! If you have an vindictive ex spouse and they like to use you child as a weapon and bad mouth you to these doctors then good luck! These people do not care about children they are there to brain wash them and NOT INCLUDE the other parent!! Highly disgusting and unethical. They do this so that they can call you a child abuser!!! Even if you were a stay at home parent for 20 years like me! My ex didn't even tell me he put my son that HE ABUSES in a hospital for getting bad grades in school. Oh and my ex used these lies in Court so now I can never see my son again!!! Criminal hospital!!

Emily Sandoval

All the staff that my family and myself interacted with we're all very rude and unprofessional they were very snappy. They need to hire new staff and change the environment, going to see a loved one especially in a environment like this is the last thing someone needs. We dont need a rude welcoming. They should be embarrassed. I can't imagine how the patients are treated. I guess will find out when my loved one gets relased.

Susan Chambers

I was hospitalized here after having a very hard time. After leaving the ICU, they sent me over to peakview. They helped with my substance abuse problem and my mental health. Most of the staff were really great.

Theresa Medina

My son has been admitted twice at this facility and both times there was no contact from the physician treating him until I complained to the patient advocate. There was no family therapy or attempt at reunification prior to discharge. I have requested copies of his medical record three times and still have not received it 3 months later.

Kayla Ralene

I was in this place and it felt like all this place cared about was your money instead of your well being. And if you were voluntary staying they make you stay longer. Putting an m1 on you. Happened to me I missed a baby appointment and a my doctor appointment. They almost killed me putting me on a medication that I told them I could not take. The phycatrist lies on my evaluation saying I was suicidual and so on.

Amy Schumacher

I was so scared when I first went to Peak View. I felt I didnt belong, the more time went on the more I loved it. Dr P is annoying and I felt like he did not listen to me, talked over me. But everyone else is amazing. I love Sue, I love Christina, and the group had some of the strongest people I have ever met.

Jessica Jennings

Call back peter

Ludim Retana

Called to ask a simple question and got hung up on!

Jimmy c

Not good,have real concerns regarding their continuity of services they provide, given diametrically opposing treatment ideas leaving me concerned about everyones safety....

Kial Kelleher

My stay at peaks View was the most traumatic experience I've ever endured. I was going through some tough stuff, I felt I was held captive there. My mother could never get ahold of me because the other patients would hide the phone or unplug it. The worst thing I am now finally comfortable to speak out about is someone, a male snuck into my room gained access by using the bathroom and violently Sexually assulted me. The female staff that was supposed to be there left and wasnt. I was absolutely terrified for a very long time. The staff is disorganized, careless. I honestly could care less if the place burns to the ground that way no one else is ever harmed there.

Bridget Seritt

Very unorganized. Brought my child in almost 2 weeks ago for an assessment and referral to the outpatient day program. She was brought in on a Wednesday, and was supposed to start the next Monday. I never recieved a call back after giving an approval to process the insurance. I called three times the week she was supposed to start and no one called me back until late in the week (believe Thursday). Because so much time lapsed, they had to "update" the assessment. We made an appointment for today at 2p. When my daughter and I arrived, no one had an appointment scheduled for us, and it took the front desk over 20 minutes to figure out who we needed to see. Then all the assessment rooms were filled and no one was available for the update. After waiting 45 minutes and no one being able to tell us when we would be seen, we left. Very disappointed. I was hoping to gey my child some help, but this is ridiculous. Going somewhere else.

John Miller

Worst run place ever, always late, and will make stuff up to keep you in longer so they can milk the insurance. They gave me the wrong meds which caused me to become more suicidal. Also terrible medical treatment; I broke my hand and it took over two days before it even got looked at, and then they didn't do anything about it besides telling me to go to the hospital when I got out. All in all, awful experience, 0 out of 5 stars, would not go again

Michelle Garcia

reading many of the reviews I agree, this place is terrible, communication is terrible, staff is very rude, it seems very unorganized and uncaring. They don't listen to me as a parent and they don't listen to my son as a patient. I feel they want to keep people here to get money not to help. My son was in another hospital and it was MUCH better all around. I would never recommend this hospital to anyone. In fact I plan to file a complaint with Division of Behavioral Health. If you need help don't go to this place!

Pat curry

I have been there twice in two years. This is the BEST place in town, for adults/seniors. They treat you with respect and feed you well. They take a holistic approach to look at all your problems. They don't force anything on you. They WILL help you. They really care. It was a wonderful and healing experience both times. The only reason I had to go back was because I did not obey the instructions for me. This is posted on my mom's computer. Thank you, Judith White

Greg Eckard

THIS FACILITY USES SOLITARY CONFINEMENT.

LARRY Moore

As a patient I Escape from during group sessions, wasn't to hard when the staff was not paying attention to high risk patients, slipped right through the fence, group sessions did not work for me They focus on groups, not the individual. I Escape because me and another patient got into a heated argument and I decided I was not going to do group sessions anymore Gr

Angel Baumgartner

I was a patient at this unprofessional "hospital" I was admitted for self harm and depression for a mandatory 72 hour hold. That's the only normal part. I was lied to multiple times. 30% of the staff were actually kind and caring. The doctors and nurses weren't. I was manipulated into thinking my parents didn't care. I went here twice and both times my parents were disgusted with the "medical" care. How's this... Your kid or even a family member or friend tries suicide. They get admitted to a hospital and get care. They stay there for a week. Within the week they get started on a mood stabilizer medication. With in 7 days go from 50mlg's to 300mlg's. And professionals know that it takes months of work to get to that high of a medication. They get more and more depressed as time goes on only to get released. Yeah well I went from a standard dose of Zoloft to a high dose..... in 7 miserable days. Then I was told my mom didn't want to ever talk to me. When she was at work and couldn't call. My new psycharist and therapist tried contacting the doctor I was issued to tell them they need to change their "procedures" they never answered. This place is terrible and should be shut down permanently. If you made it this far don't ever send someone here.

GhostlyHoney Badger's R Us

First off, to all the people who give this place a bad rating, it is an intense program and hard to get in contact of a family member....that's only because they are truly trying to help patients with coping skills and getting them on a regular schedule. Certain people can cause harm to a patient and they try their best to make sure harm isn't done to their patients. (If a family member is being abusive to them, they need to make sure what the patients fears are before they allow anyone to communicate with them) I do believe they need Doctors 24/7 to make sure medications can be properly dispensed due to the needs of each patient. It is very crucial to get your usual meds-at night and for pain management. Or If a patient can prove their RXs via photos of their RX bottles when they check in and have that be a standing order until the both medical and psych doc can see the patient, then that would be fair in my opinion. It was very unpleasant arriving there at night when no doctor was available to prescribe medication for sleep or pain. I literally felt like I was dying after being discharged from the ER (both Memorial and Penrose Hospitals).....ERs suck BIG time when it comes to mental health issues. They treated me very poorly.....but when I arrived at Peak View and finally was able to speak to both types of doctors I was finally given adequate cate. I got more good than bad out of it. Mental Health is a thin line when it comes to treatment....it all depends on the patient-the individual they are treating. Not everyone is the same. They acknowledge that. Communication is a key part to getting better and being able to get discharged. I have a medical health backround as well....however my own health got in the way and I am now disabled. Peak View hadany types of activities to help people cope and understand their issues and figure out what their needs were. I can see both points of view: The Patients and the Staff. Healthcare in all ways is way under staffed....everyone does what they can do....some may come across as not caring or mean....guess what?! Even doctors are human too! Wow! Really??? Yes really people! We ALL go through turmoil in life....sadly certain people bring their issues to work and it ends up in crappy care sometimes....we all forget that everyone is going through something. Some may show it more than others. Yes, it does not mean they need to be mean or mess up patients meds etc. But they are doing their best to treat patients. When I was there, I knew of some homeless patients that were being treated....they helped them for as long as they needed. I did not see any unfairness...as in health insurance fraud....but that was jus my experience. I try my best to keep an open mind; know that no one is perfect. At least this place gives out pain medication when a patient has a legitimate prescription or need. I have been in Cedar Springs once and I never got help with my pain there....at least Peak View cares enough to help patients out with their pain when it's truly needed. And I'm sorry....but pain meds are NOT bad when taken properly. If someone abuses those types of meds; it's their own fault and no one else's. Why can't people get that?!?!? Now people like me suffer because of other people's stupidity. All in all I give this place 4 stars. I had great people taking care of me in this facility. Yes, their were some that could work on their bedside manner etc. And I'm sorry....but the food is absolutely HORRIBLE!!!! But at least they offer food. Lol! You all need to look at the bright side of things for once. Stop being so minimally minded....be patient....keep love in your heart....listen....learn....life is too short to always look at the negative in life. Peak Viee is most definitely better than Cedar Springs. And most definitely way better than any mental hospital used to be way back in the day. I do respect everyone's views of this place, I'm only saying to keep an open mind....try your best to be in everyone's shoes.....maybe I'm more understanding than most.

Marjorie Brandon

This place let my kid slip through the cracks. We were never contacted in 24 hours of admission like we were told. I called five different times after my daughter was there for more then 48 hours and left multiple messages. It took me going to the hospital and sitting in the lobby until I got answers. Choose another hospital or don't let other hospitals take your loved ones to this hospital

Cherry Knolls

Do not take your child to this facility. My daughter was taken to the ER on a Thursday at 8pm. She was then transferred to Peakview on Friday afternoon. We were told during intake that a doctor would evaluate her within 24 hours and contact us within said 24 hour period. We were not contacted by a doctor until our child's 72 hour hold was almost up and we made it clear we were going to pick her up and make other care arrangements. We were told, by Peakview staff, during intake that her hold was up March 2nd at 8:00pm. When the doctor finally contacted me almost 48 hours after my daughter was brought in, he said my daughter would not be released and the staff had a differing opinion than him. We have taken clothing, school Work and books to our daughter. She has not received her belongings. They are violating her rights by holding her belongings. From one person to the other in this place, rules change, things you are told change. It is horrible!! I feel like my child is being held captive!!!! If you love your children and want the best possible care for them, DO NOT TAKE THEM HERE!!!!!

Rick Morley

Oh my God! I just got out of there an hour and 1/2 ago... And although I was volunteer for evaluation for nothing more than taking my narcotics to a local fire department because I was afraid of sleep walking and possibly taking my narcotics after taking 3 new sleeping pills. I told FD and agreed to 'talk with someone'... 4 1/2 days later I was finally released on a 72 hour mandatory hold. Dr P was as horrible as all other posts suggest. He wasn't going to release me for another 2 days. I finally got released after I said I was going to the VA and report the milking of them 'just to keep warm bodies in their beds. He is a a brown nose to the institution more than he is a help to patients. They really do feign medical help in any kind of real long lasting help to those truly in need. Do Not Expect Real Diagnosis or Real Help For Yourself or a Loved One!ABSOLUTELY A DESPICABLE SUPPOSED INSTITUTION... only out to milk insurance from people in real need. My first 3 days I was in a zombie state due to their inability to give me medications I have been on for over 10 years.

Heidi Knickerbocker

Nurse Karen on unit 300 shows great interest in increasing patient engagement. Thank you!

Carver Engstrom

When a family member needed critical care, Peak View helped so much. Great staff--all were very kind and caring. Lots of staff shift changes so you need to be patient with patient information taking some time to get from therpaist to doctor, etc., but overall really good care. Facility is clean and comfortable.

Jerome Eickstaedt

I cannot advocate enough for staff at Peak View. I am grateful for those who cared for my wife through some very challenging times. It began with 3 inpatient stays in late 2016 and early 2017 and ongoing treatment since then, to include ECT to help better manage her anxiety and depression that was not letting up. Today, I am so proud of the hard work she and the staff at Peak View have put forward. It's so rewarding to see my wife smile again and remind me that life is worth living. The resources they provided us saved my marriage and I will forever advocate for those suffering to get help. I hope this review can help someone step forward and ask for help. It's worth it.

Lori Junkin

I have been there 2 times. The first time wasn't so bad but the 2nd time was terrible!! The nurses are so rude and make you stand at the window and wait forever for medication. The techs are are nice and work hard but they have to check on you every 15 mins while you are sleeping and they are so loud. They take a flash light and shine it in your face to make sure you are breathing. It's just a joke. The dr I met with wrote up a letter to the judge trying to hold me for longer. She wrote that I had bi polar 2 and the dr never ever told me she thought I had that. So I was surprised when I read the letter to the judge. It would have been nice if she had taken the time to tell me. That was wrong!! The food is good and if you really need a place to stay it's not the worst. They do like you to have good insurance and try to keep you longer if you do. I hope to never ever go back. I did feel safe there and I think for older people they have a good set up. I did not like the Drs up there but I did like the group therapy and some of the nurses. Good luck if you have To go there.

Corey Partin

I was in bad place after I lost the opportunity for a job. I reached out for help and was sent here. They asked me a few questions, mainly confirming stuff I said on the hotline, and decided I was going to be admitted to one of their units. When I asked if that was my only option they kept giving me the run around. I took me 3 tries before I stood up and asked them directly if my options were be admited voluntarily or forced, for them to confirm that fact. I decided to play nice to get out as early as possible. I wasn't sure this place was going to help me or not. With in 3 hours I was sure this place wouldn't help. One of the residents in my wing had broken his hand, full on you could feel the snaped bones. It took the entire wing asking for him to get an x-ray before he got one. Two days after he broke it. They even lied to his family to get them to go away. That was just the tip of the ice berg of the neglect they gave to other patients. As for my experience, it took a day and a half to talk to a psychiatrist, which only lasted 5 minutes and consisted of telling me that I was looking at 5 more days there. I had cold the second day and they prescribed me a basic allergy relief that didn't help. Dispite my protest to meds, they put me on various meds that are still messing with my system. The only employe that really engaged me on personal level was the lady from billing. Its been two weeks since I was released and my health has deteriorated. I tried calling the place they referred me too, only to be bounced back and forth between the two groups with no real answers. This place was terrible, I had to hide my true feelings and play nice to get out of there. This place made me feel like asking for help when needed it was the wrong choice.

Mike Butler

Do not go here !!!!!

cindy who

My son was a patient there from Dec 11-16. I took in his clothes on Dec 12. The staff assured me that he would get them, guaranteed. He still had not received them as of Tues Dec 13. At this point, they still guaranteed me that he would get them. I stayed on the staff everyday....everyday he still did not have them. Finally on Thurs the 15, he received SOME of his belongings. Missing were 2 pair of sweats, 2 pair of shorts, moisturizer and hair gel, totaling $165. Everything else in the bag of belongings made it to him.I continued to inquire with the staff who said they would surely be found. By the day of his discharge, they were not to be found. His nurse, who did the discharge, promised me that DianeCrumb would be contacting me to arrange reimbursement for the lost/stolen items. I waited a few days...nothing. I have called on several occasions and left voice mails. She never returned my calls.

Dianne Duncan

It was an ok experience. They definitely need more programming to keep clients busy. Good was not that great.

Chris Guerra

My daughter went into there and stayed for about 2 weeks. She was having delusions of schizophrenia threatening her family the family well-being and possibly wanting to hurt herself. They released her I adamantly told him she was not ready none of her symptoms of changed. Within the first 10 minutes of bringing her home she accuses me of of terrible things do to her schizophrenia threatens to call the police on me twice threatens to commit suicide all within 5 minutes leaving this facility. Whatever you do do not trust the advice of a doctor killer man

ADITYA BISWAS

biru

Alexis Livingston

Most of the reviews are too harsh and frankly unfair. Sure, I had a problem with an abrasive attendant, but I complained to her supervisor and the problem was satisfactorily resolved. Also, I live in Denver where I can't feel safe from the corrupted authorities here, and so when I came to Peak View for the first time, I felt safe. The staff are supportive, reassuring, and friendly. I really like the place.

Chantel Gonzalez

If I could have gave 0 stars I would of ! This place is a joke my mom had a appointment at 1 when we got here there was a guy that had his appointment at 11 he didnt go back till 3 and here it is 3:30 and we r still sitting here! we wasted a whole day here! family's walked in and went ahead of us! Rude and inconsiderate ! They just kept saying your next!

Kaylee Buckla

I hurt my wrist and it took 7 hours to get it x-ray'd i had to beg for my results and it took even longer for pain medication. On top of that Dr.Kilerman was awful he didn't listen to anything i said, he focused on one topic versus the big picture and gave me medication that made me feel like I was floating after i told him I had a problem with pills that cause that. I wish I had had a better stay but the thought of being in there makes me have a panic attack they are cruel in the methods that use. The only people who actually acted like they cared were the techs, they didn't treat me or anyone else like we were anything less than human.

Stacey Dyer

Terrible place. Very unprofessional. Tends to make people get worse and not better. No education used in their programs; it is more like a free-for-all holding tank.

Betsy Ogan

After completing an intake assessment, I was contacted after two days by the Outpatient Director and told to come in the following day. When I said I couldn't come in until the following Monday (which I had said during my assessment), she has ignored all my phone calls and e-mail. I've been in limbo to enter this program now for 13 days.

Thomas Gomez

This has to be one of the best mental health facilities on the planet I know for a fact I know personally part of the staff and she's the most wonderful person I've ever met if it's not the best place on the planet it will be as long as this lady keeps working there

Ellie Swanger

DO NOT BRING ANYONE YOU LOVE TO THIS PLACE!!! The counselor at my daughter's school referred us to Peak View. I will definitely be letting this woman know that it was one of the worst experiences of my life! I set an appointment at 4:00 PM on a Monday to get my daughter into their day program. We got there at 4:00 and waited for 2 1/2 hours before we were seen. My daughter did not start the program until Thursday. She attended Thursday and Friday and then we hit Thanksgiving week. She attended two days that week because of the holidays and the snow. She started back the next Monday and then on Wednesday I called to see if I could get her a ride (I knew they had a bus). It snowed Wednesday night, Peak View kept their program open, even though every school district in C/S was closed and my daughter had to wait for 2 1/2 hours before the bus arrived at our house. The program starts at 8:00 AM and she did not get there until almost 11:00 AM. THEN...that night, by 4:30 PM, my daughter was not home, so I called Peak View to find out what was wrong. NO ONE could tell me where my daughter was or when she would be home. My poor child FINALLY walked in the door at 5:45 PM! (The program ends at 3:00 PM). According to my child, the van got the wrong address of one of the kids they were dropping off and they ended up almost in Pueblo. I spoke with the director of the day program and she was very nonchalant. It didn't seem to matter at all that I had been waiting for my child to get home for almost 3 hours. I told her that night to please not send the bus for my child again...I would get her there somehow. I also told her I wanted to file a complaint. She agreed. The next Monday, I went to take my daughter to the program (it lasts 10 days) and found out that she had been discharged! I told NO ONE that I wanted her discharged, they simply did it. We then wasted another 2 hours at Peak View to "re-admit" her, only to find out that we had to pay another deductible because this was seen as a new admit. I am currently waiting for a call from an administrator...only time will tell if this person will call. This place is the MOST disorganized, non-communicative, uncaring, ignorant group of "professionals" I have ever met. Not only that, but I'm paying $400 out of pocket for my daughter to work with an apparent intern? UGGH! PLEASE...go somewhere, anywhere else! H.B.

Sam Barker

I am very thankful for all the help they have my daughter and family. Can not speak highly enough about their outpatient program.

Angelica McDonell

A relative of ours was here and it was the worst experiece we have ever had with health care. They did not write down his medications correctly, and therefore, he received three times the dose he was supposed to receive, he was wearing someone else's pants for almost a week because they lost his clothes we brought in for him, the one person who was on his do not contact list called in and got all of his information including medications and treatment information, they never got his visitor list correct so it was a huge hassel every time we went to visit him. And contact patient advocate? I did that, left numerous messages and never heard back. If I could give this place 0 stars I would. Never ever ever take someone you care about here. And in regards to the reply about contacting Dan? I left 3 messages within a 10 day time span and heard nothing back. These people just don't care

Anonymous

Peak View takes pride in providing optimal care to patients and staff, as well. Being with this hospital for over 5 years is a testimony to that statement. The management team is supportive. The staff works well together. The facilities are clean and well maintained. We all live by the philosophy of “Helping families put their lives together one piece at a time.”

Josh Wolfe

I’ve revised my original review from 1 star to 3 stars. My father was in this facility for a week and was out for less than 24 hours before having a major mental health crisis the first time. The care providers did an incredibly poor job of listening to my mom and our extensive understanding of my fathers issues. We even told them that my father wasn’t not ready or even close to ready for release. They fast tracked him, and sent him packing. After a major mental health crisis that lasted 2 weeks we had a terrible time getting my father back to the hospital, but he was sent back to Peakview. This time Fred was back from vacation and has done a much better job of listening to our input and making a much more thorough plan that should have a much more lasting impact.

Elizabeth Mulock

Family member was here for about a week. A few days in I was invited to a family meeting. The therapist told my mother to stop focusing on finding a place to go when she was discharged and to focus on the group therapy sessions. He assured both of us that follow up care and a safe place for her to discharge to would be handled by staff. I provided them with the name of a place that could take her and was assured they would handle it. A few days later I was told she would be "transferred" to Tessa, a battered-women's shelter. Odd but I trusted them. Also that Tessa was aware she was coming and would keep her temporarily and help her find a permanent solution. Well then I get a frantic phone call. She was dumped there and Tessa won't take her or help her. And she's in the lobby with all her belongings and has to leave. She's disabled and has a fractured hip and can't carry her belongings so she starts crying and saying she's getting on a city bus and "goodbye forever". I called Peak View back to find out why they did this and the nurse was very very rude. I was told they do not do a neuro-psych exam inpatient. When asked what that means and why she's telling me that she responded by telling me "we don't help family members take people's lives away. She's an adult so stop worrying about it" no answer for any of the lies they told us. So now my ill family member is who knows where and were back to square one.

Steve Tornowski

We weren’t sure what to expect but everyone was top notch. Our family member was kept safe which was exactly what they needed at the time and the staff was helpful from start to finish. I hope other families in our situation take the step to get help.

Kate

I've been trying to do a school project on this facility and its been rough. From the answers i've been given they either are straight up rude and don't know how to turn down an interview or don't seem to know their own systems very well. Which is concerning considering thats what they use to keep health records, medicate people, and charge for their services. Disclaimer: I've never physically been here but have been calling 3 or 4 times a week for the last month or so and I feel like that's enough interaction to leave a review.

Kelly Anderson

It has taken me seven long emotional months to be able to write this review regarding the devastating negative treatment I received at Peakview. The staff blatantly lied on several different occasions regarding the treatment of myself and other patients. 1. I had to go without my glasses for 7 days because a nurse said I had deliberately broke them to cut my wrist and then threw them at her. I asked several staff members to look for my glasses and they all said they could not be found. Finally one week later I asked a new nurse that I had not seen before to look for my glasses, he reached under the counter and pulled out five pairs of glasses including mine. There was no damage whatsoever. 2. A family member brought a a large bag of clean clothes including under clothes and shoes, when I asked for these items I was told they could not find anything that belonged to me. Therefore I was not given any of these items until the day I left. When I was finally discharged I noticed there were several personal items missing from my bag, I was told that I was mistaken. These items that were stolen while I was a patient have never been returned to me. Noone has been held accountable for the theft. 3. I became very ill due to being over sedated with medications that I was intolerant to. I begged the doctors and nurses to call my regular Physician regarding the medications they were giving me. They refused. They had made me so physically and emotionally ill that the day after I was finally discharged I was rushed to the ER by ambulance due to the effects of being over-medicated. I had to stay in the hospital to detox off of all the medications I had been forced to take at Peakview. I was told that the amount and combination of medications that I was given could have caused long-term or permanent damage. 4. The only therapy that I ever received was from the music therapist. I never saw a psychiatrist or a therapist the whole time I was there. They fed me, over medicated me and sat me in front of the TV or sent me to my room. They mocked and laughed at me when I begged for relief with pain. I had severe diarrhea that caused a very painful rash, I had to beg for a creme to help with the pain so I could sleep. They would not give me an ice pack so I had to ask for a cup of ice water and sneak the ice in a sock and use it for an ice pack. I started having uncontrollable body shakes and my legs became very weak causing me to fall to the floor, I was actually told that I was faking it by the unconcerned staff. Instead of taking care of their patients the staff would discuss personal matters while on duty, where all the patients could hear them talking and laughing. This facility is a very dangerous place. The staff is very unprofessional, incompassionate and unconcerned with the well-being of their patients. My stay at this facility was definitely more harmful than helpful.

Wendy DuLaney

The only reason I am giving them two stars is that the in patient care received was fine as well as the discharge, but after that for outpatient care its been a nightmare not only for the patients but for the parents as well. Told multiple times treatment was authorized and was not or treatment was not needed. Left hand doesn't know what the right hand is doing. Even went back to the facility in person and was told everything was in order. Called insurance and it was not. Called this facility multiple times before anyone had to go to treatment to make sure auth was in place, but always get voice mails and no return calls. Insurance had to get involved as well and same issues always voice mails and no return calls. This facility is hindering the treatment of patients and their care due to lack of communication and/or cooperation with insurance companies. Its like come to outpatient therapy, pray you get an auth and if not good luck paying the huge bill they will send you. Word of advice and I always do this-check with your insurance before attending anything at any facility to protect yourself. We in the meantime are doing that and refusing treatment at this facility if an auth is not in place and have also notified the providers. therapists, etc of this facility of this issue. We are also looking elsewhere for treatment. I have also notified the state as well as I dont think that patients should have to worry about the financial aspects if they are handle properly prior to treatment such as getting an auth in place prior to treatment, the stress due to lack of communication from this facility to the patients and insurance companies, and also the hindering of treatment needed due to these issues and the exhausting means to make sure this facility gets their act together. If your child cannot be an advocate for themselves be one for them, do what you need to do to ensure they are taken care of and get the help they need.

Madelynn Orr

One of the treating psychiatrists here had a probationary Colorado medical license (check it out on Colorado Department of Regulatory Affairs Web site). Google names too and other states like "Florida." The fact they allow this person to practice on children speaks volumes to the facility and the lack of care and concern they have (only concern is almighty dollar and how much they can squeeze from insurance and families). No treatment given here. Stay as far away as possible if possible and if you find yourself or loved one involuntarily here I wish you well....because it will be an awful ordeal to get them out!