My ex- wife used this agency for supervised visitation so she could see my kids. They are supposed to be an unbiased, and uninterested third party. How ever the way I was treated proved the opposite. My concerns and questions were not answered nor addressed even though I am the custodial parent. I was called and accused of things with out being asked anything they just listed off a bunch of things that I "was doing wrong". When reaching out to the manager for running late for a drop off (like I was instructed), I was rudely told she was vacation that she had e-mailed me, and the call ended.
The are disorganized, and contradict them self's. I was told before the visits take place both parents have to do an intake. It is an hour long appointment, where they explain the rules and regulation of the visits ask questions about the kids ext. I had to juggle 2 children, work and Doctor appointments to make it to my intake after it was rescheduled by the agency, yet my ex wife showed up to 10min prior to the visit and she was able to see the kids with out the intake preformed. Her intake was scheduled right after mine this is how I know. They also did not follow their own visitation rules when I mentioned the issue. I was told that it was not in the court order, and to provide a court order. I had to point out it was in their own rule book, and give them a reason why. My ex wife got away with a lot of things that they were supposed to prevent by the supervisor. When I brought it up to the attention of the manager Carla she simply stated if we could determine if supervised visitations were the right fit for us next time.
Pro, to the supervised visits everything is noted and can be provided to the court. Con, custodial parents have to subpoena and pay $350.00 for the notes, while the supervised parent is provided the records for no additional charge.
Maybe this agency is not used to seeing the father as the custodial parent. I would not recommend them to any parents seeking supervised visits.