Reviews of The Via Center, PC (Psychiatrist)

Courtney Vachino

I called to schedule an appointment as a new patient. I received a prompt call back; however, Laura, the nurse who spoke with me, was rude and unkind To me on the phone. She asked for all of my history and information which I have a hard time telling to a stranger, as I have severe things I am going through, and she was abrupt and had a rude tone through it all. At the end of the call, she advised “well we will go over your information with our team and call you back by the end of the week or early next week at latest to let you know whether we want to help you or not.”!!!!!! I am struggling badly with my mental health, I made this known, and they are accepting new patients—I never even got a call back. I called them trying to follow up, never returned my calls. If I could give them a 0 rating, I would. How terrible someone going through a horrible time and they leave you up in the air and speak to you that way and do not have the deceny to even call back and say either way that they can or cannot help you. Unreal. Heartless. These people need different careers—clearly no care or empathy for anyone.

Kelly Dowd

When I first contacted the Via Center for my son, I was anxious and unsure of what we needed. Laura, the nurse, was so patient and understanding; she really knows what she is doing and her integrity and genuine care make all of the difference. Dr. Cohen is awesome, my 20 year old has a great connection with her and unlike many doctors, she is totally approachable and takes her time with her patients-a rare find!

Kristine Haig

An unusually holistic approach to therapy and healing. Dr. Thorkelson is gifted and compassionate, and experienced in several treatment approaches. He has been very helpful to me in dealing with my history of chronic traumatic experience (Complex PTSD).

Cheryl Lambert

I was referred to this doctor by my therapist for possible medication. He is also an in network psychiatrist with my insurance. When I contacted the office to schedule an appointment, I was told they did not accept me as a patient because they were not "comfortable" treating me because of my history of serious depression which I experienced over 25 years ago. I was looking for medication for major depression and/or anxiety affecting so many other people. It occurred to me that if I was calling a new family doctor in my network, they would not say, you have too many medical issues, you will have to call someone else. I went away from this experience feeling defective and judged which I have experienced by so many people in the past. This gives me a lot of information about how I would have been treated by this particular doctor. They also did not offer me a referral to another psychiatrist

john massella

Kind, caring and great understanding or clinical and pharmaceutical interventions.