Reviews of Finney Zimmerman Psychiatric Associates (Psychiatrist)

Amarie Halley

"Fired" me twice. Just wanted me to go on meds and go see a psychiatrist instead. Kept reaching out for real help like DBT or alternative therapies and this place didn't help.

Chris Bobby

A member of the office staff named Matt called me to reschedule an appointment. When I asked for conformation to be mailed to me he chuckled and said "We don't do that." He then proceeded to act like he asked a coworker for conformation. He even went so far as to suggest that I call back when I am ready to write it down. This is not the first time I have experienced such bullying tactics and a total lack of respect for the patients. Customer service is greatly lacking in the norfolk office and va beach is not that far behind.

Nicholas Sasseville

I don’t even know where to start. I will start by saying this is probably the most unprofessional “office” I’ve ever been to. You immediately walk into an extremely uninviting office to see unfriendly, sloppy receptionists on their phones/eating food while helping patients(half the time in sweatshirts and flip flops.) It doesn’t stop there. They are absolute messes! The receptionists are slow and everyone else in the front just sits there and watches. My mother has been charged too much, charged the wrong copay, told we have no copay(what?) and been spoken to extremely rudely by Nicki when trying to tell her I have heard the receptionists talking about other patients. I could honestly go on forever, but I’ll get to the deal breaker. My last experience I was there with my mother once again and there was a new receptionist I had never seen before. Small girl, not sure her name. She was extremely sweet and and trying hard to help fix one of the patient’s problems. For the record, the patient was in no way frustrated at all. Here comes in some unprofessional looking older woman, scolding the receptionist, talking down to her, making her sound stupid, and apologizing for her mistakes to the patient. The patient was clearly confused, but this woman apparently is not very observant and seemed like a bully to me. After this incident, I started paying more attention. It did not stop. This lady was mean. The entire lobby could hear her being mean to this receptionist! I even spoke to another patient about it. It was embarrassing to witness. So I leave... Contemplating whether or not to go back in and address the situation. I decided I didn’t want to put my mother in that predicament(even though she has since decided not to go back). Fast forward to the next day. My mother agrees with me that I should call and let the manager know that there is someone treating their employees badly there. It’s only fair to give the manager a chance to fix the situation. I call and explain to a different receptionist my issue. This is what she responds with, “oh the woman you are speaking about is our office manager.” WHAT!? That was the manager? No way. And the receptionist did not seem reluctant to throw her manager under the bus. She puts me on hold and the manager answers the phone very aggressively, “hello.....” I said “hello, is this the office manager?” And she rudely responds by correcting me, “no, I am the practice manager.” I’m immediately put off by this woman. I decide to just ignore it and tell her my problem. Maybe she’s just having a bad day, I thought. As I’m telling her my story, she keeps getting frustrated, denying it, demanding my name after I explained the situation with my mother, and finally blaming the receptionist! She just kept saying “what do you want me to do?” over and over. She was acting like a spoiled teenager. I’m not sure if this is her first week managing or what. Finally she goes to hang up the phone and is just being a complete jerk at this point. I stop her from hanging up by saying “really? That’s how you’re ending this conversation?” She immediately snaps back saying “well, I don’t know what you want me to do!” Getting more upset and frustrated. It finally came down to me having to actually threaten a bad Yelp review. This got her to finally change her tone and actually start apologizing(which I did not take as sincere obviously). This went on for 7 minutes. This was the end of the conversation and the end of my family’s relationship with them. I am making sure to tell everyone not to go here, because it’s a joke. By the way, she wouldn’t tell me her name, but I figured out her name is Denise. For those of you who have had issues and can’t get in touch with her. I really hope the bad employees are getting their act together and the few decent employees(that are apparently so bad they need to be bullied) are able to escape this woman soon. Don’t go here. You’re better off going literally anywhere else.

Teesha Thirty Five

Maybe it's my type of insurance, but I was forced to go to counseling with one of their counselors, in order for the doctor to manage my medication. I'm almost 40; counseling should be my choice, unless it's detrimental to my life, which it isn't. I have ADHD, for goodness' sake. Anyway, the doctor wouldn't see me unless I was going to counseling, as well. In addition to that, he made me come in every month, in order to get my prescription written. Any other doctors I've had in the past have written my prescriptions out for up to 3 months at a time. Around Christmas last year, I had a med check on a Friday and a counseling appointment the following Tuesday, which was also my birthday. When I came into the office, there was a couple, who said they'd been waiting for 30 minutes for someone to help them. There was no one at the window. I sat down, and another woman and a couple came in about 10 minutes later. The first couple and I explained that we'd not been helped, either. They sat down, and a few minutes later, the first couple's counselor called them back, without explaining what was going on. Shortly after that, the other woman, who'd come in after me, was called by her counselor-- again-- with no explanation to the rest of us about what was going on, so I stopped the counselor and asked her what was going on, and then she replied that the office holiday party was that day, and that's why there was no one at the reception desk and also why the counselors and doctors were calling their clients back. What the hell? After a typical 45-minute wait, Dr Roberto called me back to his office to conduct his menial, superfluous, medication management appointment. He reminded me that I'd not seen Mr. Bailey in some weeks. I told him that I had an appointment with Ken the following Tuesday that I wanted to reschedule, because it was my birthday and I'd be too busy. Dr. Roberto told me to see the ladies at the desk on my way out. I reminded him that no one was there. He told me to call the appointment line, which I did, as I walked out of the office. Wouldn't you know it? There was a message, stating that the office was closed, due to the holiday party. I left a message, requesting to be contacted, so I can reschedule my appointment. No one called me back that day (Friday). On Monday, I didn't get my usual appointment reminder the day prior to my appointment, and Tuesday, my birthday, I forgot about the appointment. I'm ADHD, remember? I didn't hear from the office, Ken, nor Dr Roberto until I saw Ken at Trader Joe's, and I smiled, waved, and said "hello". 20 minutes later, I leave the store and receive a phone call from the office, informing me that Ken will no longer see me, due to "too many missed or rescheduled appointments". "ARE YOU F'ING KIDDING ME?" I thought. I went to see Dr. Roberto in January for my inconvenient med check. He reiterated that Ken would no longer see me and the reason why. I told him that was bullsh*t. He then told me that since I'll no longer see Ken, he'd have to stop seeing me, too. I feel like these two are running an insurance scam because I should have the right to see whomever I'd like to see and I'm certain that it's not required for me to have come in every month for medical checks. They're just doing that, so they can charge the insurance company and get paid for unnecessary services rendered.

my email

One of the only practices left in town that actually answer the phone instead of having to listen to a recording. Friendly phone voices, intake was very helpful finding the right fit for my needs. Staff was very nice upon arriving for my first appointment, no issues what so ever. Not sure why so many negative reviews, my experiences there have been great.

Brie Way

If you love your family members, do not let them go to this office!!!! A member of their office staff crossed an ethical line with my family member. I wish I could say more, but I don't believe this will be posted if I do. When I tried to file a formal complaint, I was met with rudeness and they refused to speak to me or acknowledge the employee's wrong doing. I told them I had irrefutable evidence of the misconduct, but the office manager refused to speak to me about it and said I had no right to complain. That's when I found out they mysteriously lost the paperwork we filled out during the first visit, giving me permission to access my family member's records and speak to them on their behalf. As a representative of the physician, the office staff should be held to the same ethical standards as the doctor, but this office ignores their patients and their family members. I have never encountered a doctors office so unethical in my life, and as much as I'm angry about what they did to my family, I am writing this more for the next family that they could hurt. Do yourself and your family a favor and do not go to this doctors office.

Arnie Vasquez

Rose Smith is the best when you need to talk & get clarity on life's bumps & lumps. She listens & cares.

Caryn Carrigg

Renee is an incredible therapist full of kindness and compassion. She should really go to a better office because the front staff are unprofessional, lacking in empathy for what’s obviously a difficult time in people’s lives and they often act like it’s an inconvenience to deal with the very people that make it possible for them to have jobs.

Sarah Hutchison

I could not tell you how the psychologists are here because the new patient intake is awful. Every time I called they told me that they were closed. I drove to the front desk in order to make an appointment, who told me to call new patient intake again because they would be open, and surprise! The person on the line told me me new patient intake was closed for the day - at noon. I would say they have lost my business but they never had it in the first place.

Mar B

After checking my insurance provider list and if providers were taking new patients, I called Finney Zimmerman a few minutes ago to make a new patient appointment. The person answering the phone cut me off and stated none of the psychiatrists were taking new patients and hung up on me.

Amanda Fernandez

First word comes to mind is RUDE. When I first started I had to pay toward deductible and it is so expensive. The girl behind the counter (I think her name is Katie) said to the other girl behind the counter, "Time to go to the street corner to take care of yourself!". I was in shock someone who works at a mental health doctor office would say this and be so insensitive. This attitude flows through every phone call and conversation with the front office. They are rude, insensitive and condescending. The doctors I met with were nice, but not worth the stress of how you will be treated.

Ryan Duarte

Not sure where to even begin. I met with Rose Smith to discuss my anxiety issues and as soon as I walked into the room I was met with unprofessionality and attitude. I had a family member (my mother) helping me with my anxiety issue because I hadn't had luck in the past when trying to do this on my own and I guess there was some miscommunication on wether she was a psychiatrist or a psychologist. Their website was a little misleading by saying they had psychiatrists who could prescribe medications and I guess my mother was under the impression that Rose would be able to diagnose my anxiety and refer me to one of their in house psychiatrists who are actually not taking any patients at this time which was not stated on their website. When I realized that this mistake had been made, and was met with rudeness at attitude by Rose, I made the decision to leave and not waste either of our times. Once I mentioned leaving, she told me she would call my mother back there to let her know about the mix up on the website because she "didn't want me to go out there and lie on her and make her reputation look bad". I told her not to bring my mother back there that it was not a big deal and that I would just leave and try my luck somewhere else because we obviously didn't click. She kept insisting to bring my mother back there even though I told her not to multiple times. Mind you I am 27 years old, not a child by any means. I was only taking advice on seeing this lady based off my mother wanting to help me with my anxiety and suggesting I go this route. Even with me saying "No" countless times, she walked out into the lobby and proceeded to bring my mother back to the room I was in. The first words out of her mouth were very rude and she completely sat there and bashed me in front of my mother. She brought up things that I was uncomfortable talking about in front of my mother and also would not let me get a single word in the whole time they spoke. I ended up hanging my head and staring at the floor the rest of the time while she spewed her nonsense to my mother in attempt to make her take her side I'm guessing. I'm not sure of the legality of her bringing my mother back there after I said not to. I was sure there was some sort of Doctor/patient confidentiality agreement but I guess maybe I was wrong about that. So basically what was supposed to be me getting help with my anxiety turned into her bashing me and embarrassing me by taking out her anger on me in front of my mother. She did however offer me my copay back since our 45 minutes of time was basically spent attempting to make a fool out of me instead of working on my anxiety but my main issue with her was her calling my mother back there after asking her not to and how rude she was to me. Once I started to get upset she asked me multiple times if I was thinking of suicide which seemed to be an attempt to try and commit me. I'm not even sure where that came from and just kept answering no and said I would never harm myself. I have never met someone so rude and nasty in my life. Maybe she was just having a bad day but I feel as if I deserve an apology for her actions and I hope no one ever has to go through what I went through with her. I really wish I would've just got up and walked out from the beginning but between my anxiety, and her telling me "no, no, no" Over and over, I felt trapped and panicked and sat back down. I've also called twice this morning after which they claim they are open on their website but get a voicemail saying they are closed at this time so I'm guessing that is another "mix up" on their website that should be cleared up. Anyways, I hope anyone who decides to see her has a much better experience than I did because I am still sick to my stomach the next day over this and can't believe something like that even happened. Very unprofessional in my eyes.