Dr Blanchfield is a brilliant doctor. She is both a psychiatrist and a neurologist. She has a deeply amazing understanding and appreciation for the brain and how it works. I started seeing her because the of a few failed trials of psychiatric medications. Before meeting her I was pretty discouraged and sick due to all of bad medicine attempts. The first meeting I spent over an hour with a nurse or maybe it was a nurse practitioner. Then I spent 45mins or so with the doctor. So the negative reviews saying you are there a long time don’t really represent why - you are being seen for a long time and you see a nurse first at almost all appointments. Anyways, Dr B was able to look at my dead end situation and somehow brilliantly figure out where the other doctors went wrong. Most appointments she draws the brain and explains to me is happening on a chemical and physical level and how those impact my emotions/psych health. She gives you a literal and figurative “big picture”. Follow appointments I spent 30-45mins with a nurse or nurse practitioner the. 15-40mins with the doctor. Most days you have to wait any where from 5-30mins in between seeing the nurse and doctor. If she has an emergency patient that is doing terrible then that could be a longer wait. Honestly I don’t mind because to me that means when I’m not doing well then she will make extra time for me instead of having a revolving door kicking patients out that are clearly struggling. And I have been that patient. And she took amazing care of me when I needed it there most. Sorry to anyone that had to wait because of me but I gotta say it was worth it because now I’m doing so well that I have “graduated” from the practice. Also, the front desk generally changes yearly or more frequently. At times it gets stable for longer but not too often. Overall, the front was helpful but they definitely were busy on the phones so you might be on hold. I recommend leaving a message and they always called me back the same business day without a doubt especially if I needed something urgent. Maybe a year two ago they setup an email for the office too so that was helpful too - highly recommend it as well. It’s a time saver. If needed, the manager was always helpful and professional too.