Reviews of Primary Children's Hospital - Wasatch Canyons Inpatient Psychiatry (Psychiatrist)

787 1

I’ve been this place before, but I was scared back then due to my Anxiety and Depression. no words for that!

Aubrey Bentley

We saw Dr Lyssa Haase and the entire diagnostic experience was wonderful. She was kind and welcoming and very good with our two year old. The staff was kind as well. We had minimal wait times and they got us scheduled for all of our appointments quickly. Would definitely recommend.

Angela Law

You cannot get a hold of anyone on the phone. You have all this automated garbage to go through and when you get to appointments you get hung up on repeatedly.

Juliette Vidal

I called to get some information for a school project and the person who answered was rude and rejected me without explanation. Definitely terrible costumer service. Would not recommend 0/10. Smh. If there were a negative star, I put that. Doesn’t deserve 1 star.

SK Gray

The best advice I can give parents is to never, ever put your child here. It would be in your best interest to find somewhere else. Throughout this visit, I was unable to find a single positive. There were very few staff who acted like they cared about patients- others ignored us or sometimes mocked us. The nurses were alright, besides making a lot of mistakes with my medications. However, I remember one in particular, who very blatantly insulted patients, even making horrible comments over a panic attack I had. Rules were extremely and unnecessarily strict, and we were very isolated. Despite giving us a schedule, they did not follow it and we spent most of our day sitting alone in a room with nothing to do. Even as my entire group asked for things to change, they dismissed us. The “therapy” was a joke. The social worker was horrible. Talked in a way that was demeaning and constantly mocked us and treated us as if they were talking to incompetent toddlers. He was clearly taking advantage of his power. Visits with him were traumatizing. I was admitted despite being as stable as usual. However, being here caused me to suffer a horrible relapse of depression and related bad habits. Anxiety that I originally had managed came back with a vengeance. This experience drove a wedge in between my parents and it’s caused a lot of unnecessary pain. I am begging anyone reading to take their child elsewhere. This was easily the most painful experience I have ever gone through and I pray for all the others who are going through it now.

Sean Elliott

I think that this place was absolutely amazing. It helped me a lot and allowed me to learn new things about me and about how to deal with the stressors of life. The staff was so nice and so caring. They were always there for me and would have great conversations with me when I needed it. Bailey and Tyler were probably the best staff members there though, they would always talk with me whenever I needed it and had amazing lessons. I just loved the staff so much! The other patients were a huge help too. Just being able to get over my anxieties and talk to new people was great and then they were all so helpful. If you are looking for a psychiatric inpatient place to go, I highly reccomend here.

Judith Everett

Our son had been in three different hospitals for severe depression and suicidal ideation, and all they did in those places was dope him up so he couldn't even think, let alone harm himself. The hospitals in general don't keep kids longer than 2 weeks, so we tried West Ridge Academy after the second hospitalization and he needed more treatment before he was safe. They were terrible and he ended up harming himself repeatedly, so they hospitalized him again--same story. Finally, we learned about Wasatch Canyons, and they treated him with sympathy, respect, and patience. They worked carefully to understand the root of his problems, and to help him develop coping skills for the future. Within 2 months he was caught up in school, on meds that worked, and stable enough to come home. He says the staff was generally great--there were some who weren't as nice as others, but he felt safe, respected, and cared for. The experience was leaps and bounds above the hospitals and astronomically above West Ridge. We never had a problem with Wasatch Canyon's reception people, and were always able to get through during calling hours. I'm not sure why other people had such a different experience, so I want to make sure there is a good review to reflect our excellent experience. Wasatch Canyons saved our son's life, and gave him the tools to continue to improve and heal.

Megan Holley

It feels like a prison, you get treated like an inmate. The food is always cold, and they shine a flashlight in your face when you're trying to sleep.

Olivia Madsen

i have been through this whole program and it has impacted me in the best way. i LOVE the staff.

Theresa Montoya

I went here when I was younger and I hated this place with a passion, staff was mean and I faked my recovery just to get out cause I couldn't stay another day there. Terrible place do not go.

Heather Clarke

Oh how I wish I could leave 0

Don't worry about it

I was an adolescent put here by my parents. And it was nice but the only place I got anything out of was the school teacher, Meetra and yoga. The therapy is not as good as it should be at all. But the friends I met here and realizing that other teens were going through the same thing made me want to live. But they didn't diagnose me correctly. They didn't have the understanding that they should have with adolesent teens. I remember my roommate even snuck in cigarette butts and smoked them with a lighter she had taped to her skin under her shirt. We were both going home soon and they took it as we just wanted to stay. It was more because she wanted a cigarette. But neither of us were ready to leave and we basically manipulated them into thinking we were better because we wanted to get the hell out of there. They sent us home and we both went back to eating disorders and self harm.

Dylan Rose

I don’t know why this place has so many negative reviews?! This is the BEST inpatient program I have EVER been to. And I’ve been to a lot. This place changed my life for the better. It is AMAZING. The staff are so caring. There was one doctor. Dr. Schwei and he might be VERY intimidating but he knows what he’s doing. He helped me so much to become who I am today. I owe him for my mental stability. It is an amazing program and I highly recommend this over ANY inpatient program in the state of Utah. This place changed my life for the better. I love it so much.

Gracie K.

I decided to go to Wasatch in my on account. Unfortunately, the experience I received was traumatic. Some of the staff were power abusers and treated us like inmates. I received little to no mental/emotional help.

M

I was committed here about 5 years ago. My experience at this place was traumatic and was in no way helpful. The staff treated the patients like juvenile delinquents, not like people who needed help/support. I would highly suggest another facility. Do not put your child through this kind of treatment when they are already going through a hard time.

adrianna messerian

The Reception are rude and Disrespectful when you try to explain something to them they refuse to here what your saying. If you leave a message over the phone for someone that work there they don't write down right. I have the worst Experience here. I wish this place learn who to be respectful to people that need help and not be ingor just because.

Lucas .

I don't usually do reviews, but seeing how little info there is here I wanna make sure anyone considering going here knows what they're getting into. Starting with the positive, the majority of the staff here were friendly and understanding. I only remember seeing one staff member as mean-spirited (I can't remember her name for the life of me), but she worked in child residential so I doubt anyone reading this will encounter her. They did their best to make us feel less lonely and dull, at least as far as the rules allowed - once a staff member even gave me ice cream, even though they weren't supposed to! Other patients were generally kind as well, and those that weren't were always punished appropriately. Out of everything, the staff were what made the whole experience bearable, and I truly appreciate them for that. Now, on to the negative. Rules at both units I went to (adolescent inpatient and child residential, I was 12 at the time) were unnecessarily rigid and isolative. Contact with anyone outside of immediate family was completely banned, and of course this included text or call contact. It made the feeling of loneliness a lot worse for me to be unable to contact my friends, and I don't think it was a good rule, as it made me want to "escape" as fast as possible - which ended up causing me, and other people I knew as well, to focus on faking recovery to get out rather than actually recovering. All personal belongings were examined, including personal drawings and writings - which I found a bit invasive, at least with the last part. It made it hard to express myself when I knew that someone would later go through it. Food was also an issue - my mouth can only handle certain textures, so there were some times that I went hungry because they were serving food that I couldn't properly eat. I think that accommodations should be made for people like me, so that nobody would have to go to bed without food. In relation, the dietician at the child residential unit took a full week to get back to me when I tried to contact her about the issue. She did make accommodations by letting me have a sandwich before bed, but this came too late, as I was leaving the next day anyway. My therapist there was kind, but she never let me go on the trips that most of the others got to go on, usually for no good reason, and it was kind of unfair. The mean spirited staff member I talked about earlier also seemed to search for reasons to punish patients, maybe for enjoyment or maybe to take out anger, I don't know. That staff member also repremanded me for mentioning my gender (I am a transgender boy, I was closeted at the time) saying that I would "confuse" other patients, and then got me in trouble for asking why. That's an awful way to deal with a patient questioning their gender. Okay, with all that I might sound like I really HATE the place - I don't. I just wanted to give my full experience so that any future patient knows what they're getting themselves into. If you are dependent on your friends for support, this place definitely isn't for you, as it isolates you from them. If you need freedom, this place isn't for you either. BUT- if you're in a bad enough place to consider going, go. Or find a different place if this sounds bad for you. Absolutely get help.

Carol Carlson

This program was not helpful to our son, $30,000 daycare.

Alex Jensen

I have been there many times. And each time, I came out worse than before I went.

Alex Francks

I was just 6 years old when I was send here for 8 months the staff would beat us and torture us don't give service to these people they are sadistic it's better to raise ur kid urself but ever send them to this place its been long time since then but I can still hear kids screaming for their parents and I wake up in tears

Sab Martin

Unsure why all of the poor reviews. This is the best children/adolescent behavioral health unit/hospital program we have in, arguably, the whole state. I can even debate that this program is strides better than the adult programs we have here. I can say this confidently from experience, as I have been through quite a few programs. Unfortunate to see so many people walking away without any benefit. Hands down, this facility has the best staff I have ever encountered and worked with. This is including treatment team, nursing staff, and psych technicians/behavioral health staff. The "unnecessarily strict" rules are provided for the safety of all patients, staff, and visitors. This program has been around for quite a few years and have conjured up the rules and program based on experience and what has been best for the unit as a whole. They [the behavioral health staff] do their best to make the patient's stay as comfortable and as engaging as possible, while remaining consitent with rules, policy, and keeping everyone safe. Yes, the room time ("quiet time") may seem excessive, but if used correctly, can be quite healing and therapeautic, all the while bringing order and peace to the unit, as much as possible. Getting to know the patients, and staff in particular, has been a personal pleasure. You learn a lot through others and their personal life experiences and I think that is a huge key to succeeding here in this program and really in any program. One of my favorite groups was where the patients came together with one of the social workers, and we would process through our thoughts, feelings, and experiences, and could receive feedback from the other patients and social worker. So, yes, maybe the therapy isn't ideal, but you must understand that usually, depending on stay and program, you can't expect to receive 1-1 therapy on an inpatient unit. Usually they come together with your family to discuss your safety and discharge plan. The only time I came even remotely close to individual therapy at an inpatient behavioral health facility was on the adult ward at LDS hospital. Coming to a facility like this can be traumatizing, and I think most of these negative reviews come from a place of bias and even stigma. Hopefully you can keep more of an open mind in the future when returning to or visiting mental health facilities, as having an open mind will only benefit you and the people around you, for the better. I would personally recommend this program for any parent's child in need of immediate crisis intervention, mental health services.

Marilyn Jolley

This place is amazing !! Caring and loving staff ! Wonderful place !