Reviews of Michael S. Connolly MD (Psychiatrist)

Lori Skolmoski

DO NOT MAKE ANY APPOINTMENTS WITH THIS DR !!! You will regret it! I would actually give 0 stars, but but that's not an option. They have no compassion and no room for error or miscommunication. It's true that they have a policy that states that if you miss your appointment you will be charged $365 and you have to sign it. But I figured that since I put everything in my calendar and have reminders 25 min before the appointment that it's rare that I ever miss appointments and figured I would be ok. After all, I had been recommended to this Dr from another trusted Dr and was hopeful of good things to come. I have never missed an appointment with my other child with Dr Connolly either. The afternoon that I made my appointment for my other child, there were 2 morning times available. I had thought about doing the 8:20 AM appointment, but changed the appt for the later appointment at 10:10 AM. I work every morning and had to make sure that my husband, who would be taking him, didn't have an early morning meeting and I have an elementary aged child that leaves for school at 8:30. So the 8:20 AM appt wouldn't work. Also my child who the appointment was for has been so sick since September that he only goes to 1 class at school and only every other day. That class is done by 9 AM and so that is why I changed the appointment to later that morning at 10:10. I put that in my calendar while I talked with them in the office. They left a voicemail last week stating that we had an appt this morning and I must have deleted it before I heard the time because I saw that it was on my calendar and didn't need the time because it was already scheduled. I get a phone call this morning that states that his appt was at 8:20 and they were wondering if he was coming. I tried to tell them that there was some miscommunication and that I had needed the 10:10 appt and they blamed it all on me! They are now charging us $365 because my child missed their appt. It takes 2 to communicate and yes, there was error on my part, but they just repeated over and over that I had the appointment reminder card & paper and that is was scheduled for 8:20, not 10:10. I understand the reason why there are fees for missed appointments, but for miscommunication?! I even asked if I could talk with the Dr and they refused. Dr Connolly is a part of the Granger Medical clinic and doesn't represent the clinic well at all. I have seen many Dr's through Granger Medical who really care about you, are understanding, compassionate, take the time to talk with you, and understand that miscommunication can happen as we are all not perfect. Take my advice and stay far away from this Dr's office.