Reviews of University Behavioral Health of Denton (Psychiatrist)

AlissaRose

I stayed her for about 7-8 days and, the food was not the worst, the therapy did not help at all, some of the staff was nice but some were very rude and on the edge with the patients, when someone is coming from trauma the last thing they need is to be yelled at by someone who is supposed to be helping you, the beds were horrible it was like sleeping on very thin hard foam. Im giving it 2 stars because of some of the activities were fun.

bryan daniel

Amazing staff and very friendly.

Star P.

The staff was great the wait wasn’t bad Robert helped us and he was amazing talked to my son like a person everyone was friendly.

Jessica Jones

After being forced to stay for nearly a week, I left in worse condition than I arrived in. Now, over 3 months later, they're STEALING $200 from me. More than once. They keep telling me "numbers were put in wrong". Jail would be a much better place to attend than this hell-hole.

Mary Vahovius

It was the worst place I had ever been. I went there for a week back in November. Horrible staff, I saw things in there and heard things that were really bad! Highly don’t recommend this place. It didn’t help me at all it made me worse. The food was so bad that I had Ensures instead. It was very dirty and unclean. The showers felt like needles. I had a medication side effect and I was treated horribly. We barely went outside and I felt so trapped and we only got certain days to visit with family members during visitation hours. I got really sick and couldn’t walk because I was so sick. Conditions in there were Horrible! Also got no privacy they would constantly check us at night during rounds. Just Horrible. Was traumatized by it. Don’t ever go there.

Malika B

Great experience! Staff and doctors are very helpful.

Lola Campbell

This place is a disghusting rathole..i havent been in a while but i.was proven aspergers autistic and not mentally insane and retarded sometimes youd not get your meds till.two am and its true if you cry or scream.you get a shot in your butt a really close person to me was zombified by the cocktail they gave her and a dirtbag raped her while in their state and the dumbass people took.her (me) to regional did a rape kit but claimed i asked for it i wound up in a police blotter..but the Drs are jackasses and theres atleast one male orderly that likes to leave bruises on your arms..ive since forgiven but its hard to forget..i gave my life over to Jesus and been saved 9 years and since proven 100% autistic..its scary enough having a misdiagnosis what sucks is having one in ubh if you wernt crazy going in you sure be going out the case workers are the most apathetic uncaring condescending shmucks youll ever meet and its amazing to me this abusive sadistic place is even open people that are on their staff need to be in an insane aslylum including the psyche Drs...if you love your loved ones as well as dont want to be bullied for trying to take them out Dont bring them here or Mayhill either they equally Suck...get a second opinion ..and mental hospitals get a grant from pill companys to basically human guineapig clients.. Your better off using an M.D. a second opinion and a good therapist...but it took a therapist to see i was autistic and not mentally insane...but dont give up hope dont give up on your family voya con dios and keep the faith...there is light at end of tunnel.. Just not at ubh or mayhill...someone really needs to call the state on them.ubh especially

samuel steirman

***READ THE WHOLE COMMENT, IT DETAILS THE INEFFECTIVE TREATMENT MODEL USED IN THIS CHARLATAN OF A TREATMENT CENTER FOR MILITARY TRAUMA. THE HOSPITAL OWES STARS BACK TO ANY PAST PATIENT ABLE TO CARRY ON AFTER THE "FREEDOM CARE" EXPERIENCE!!!!! To start with, the tax payers spent over $80,000 when I was entrapped here in 2010. Without a doubt the worst treatment center ever to open it doors, or gain a contract with the Department of Defense. Though the physical environment was very comfortable, the overall effectiveness of there program is less than what was warranted for me at the time. I was suffering from symptoms of PTSD and Bipolar I disorder. The treatment was based on a self-disclosure model, which consisted of tree sessions involving a individual to relive a traumatic event in front of 20-30 other patients. During the session, the person self disclosing must face away from a chalk board. On this chalk board the individuals peers write down their opinions and critiques of the person on the proverbial "hot seat"; if the individual is not forthcoming with enough detail or emotion, the facilitated will push buttons on the individual until he breaks. The second session is a copy of the first, but on the third session, the individual is provided with a copy of the groups remarks. The third session is a rebelling of the first session's traumatic event, using the group list to improve the story, and emphasizing the particulars that the group had picked up on. At the end of the session the group votes and determines if the individual has learned enough during there stay. This is the benchmark, that helps a individual complete his required stay. I was not receptive to this ambush style therapy, and wouldn't promote the facilitators self esteem, with praise and gratitude for curing me. This led the in-house Psychiatrist to write me off as having a Borderline Personality disorder, and return me to Fort Drum, NY. This diagnosis can cripple a career, and follow him/her for the entirety of their life. Thankfully my Army Psyciatrist saw the discrepancy between my mental state and the "Freedom Care" experts; he immediately removed the documentation and case notes. This essentially cleared my file of any personality disorder diagnosis. For that man I am truly grateful; in regard to this medical centers model of treatment, I truly hope a change in regime and a new outlook on treatment has been executed. If this is not the case, many active and retired Soldiers are leaving this "treatment center" in worse shape than when they entered.

Amelia Hubbard

The presence of this place gave me a feeling to run .Today I had an appointment for 2:00pm for an assessment. It was 3:45 and I still was there waiting just for an assessment. They took my phone and basically locked me in an area. It was like going to jail. I was not even a patient there yet.Finally after mutiple attempts to get someone to see me to rescheduled, it was like I had to be verified to leave. I was only there to get involved with DBT therapy. No way would I ever agree to stay as inpatient care, only because it just looked like a run down building. I did not care for the staff. When I advised my time was important, she went back to the staff and basically laughed it off with them. This facility may definitely not be for me. I don't think they realize this is not a free service and its a business. You expect professional experiences when there is money required for services. The common courtesy would be to acknowledge that I know you have an appt. We are currently short staff and will be with you as soon as possible. I had to find out what was going on via the family members in the waiting room..so disppointing.

Moze Pray

Absolute worst experience in my life and i've been to one that is supposed to top most of them in the Dallas area, too. The day area is small, and you do not leave it at anytime, AT ALL. It's very unsanitary. I had the counselor tell me I was faking and throw me out of groups because I was "faking". At first I thought maybe she is getting the wrong impression from me or had it in for me. I soon found out she was treating other people that way too. The doctor did not listen to me. You're supposed to see the doctor everyday, but some days I did not see the doctor. I'm not sure why ANYONE would rate this place beyond "Poor-Fair". Anything "better" than that must be a fake rating. It's lucky to even have ratings, I'm sure most of the people don't even want to think of this place anymore. Just please, promise me that you don't go here or send anyone here. I was sent from Mckinney hospital emergency room. So just know they will send people here. Certain general hospitals are tied certain mental hospitals, but if there's is full they will you send you anywhere they want anyway. If you really need help bad and need a place like this, I suggest you google or look around. Just try to, if you can. Things get tough in life. These reviews will make it easier.

Samantha Castillo

I would leave negative stars if I could. I went at age 13 for depression. They diagnosed me 24 hours later with Bipolar Disorder.. When you are 13 you defiantly should not be diagnosed that kind of disorder. They drugged me with dozens of different medications and combinations and doses and they only thing it ever changed was I would hallucinate. Clearly, that is a red flag that the diagnoses was dead wrong. Sadly, I found that out 4 years later.. Anyways, I only saw the doctor a few times out of the 2 months I was there. Yeah, TWO MONTHS they would not let me out even though it is a "3-5" day stay. My parents tried, but they were going to force us to go to court if my parents wanted me out. My parents finally agreed that that was what they would do.. Funny thing is that they let me out. The group therapy is okay, but the staff sucks. There was one good guy out of the bunch, for his privacy I will leave his name out. I actually got worse while I was there, I became more aggressive. I started cutting with a screw I found behind one of the tables. How freaking safe is that? They lock people in their rooms, and give them a shot in the butt if they yell. Not try to talk them down, not try to see what issue is. It is all, one mistake and you are getting a shot. They will put you on restriction, and you cannot attend group, therapy, or talk to anyone for 24-48 hours. My parents keep getting random bills from them saying we owe them. I am ready to sue this place for so many reasons, especially malpractice. Parents and adults, I am begging you not to send your children here. Find somewhere better.. nobody deserves this place.

Birttany Pickens

They really helped me. The staff is great and the people there are really caring staff and patients. Their groups are very good as well. I went there and it taught me a lot

No One

For fear of retaliation, I’m (obviously) not using any name close to my own. My child was in here a little more than a week. Zero communication from anyone, unless I called them. During our “parent” class we had the unfortunate pleasure of meeting Regina. She should absolutely, NOT, be giving therapy to adolescents. She’s rude, unprofessional and basically gave my son “accolades” for acting out. In front of my kid, she stated his behavior is acceptable considering what they went through. My child assaulted a family member, ransacked our house and became extremely violent and defiant. I knew things were bad, when she and I didn’t have any commonality during the meeting. When my child came in, there was obvious tension in the room. Regina claimed that my child’s behavior is much like a child that has been sexually assaulted by a parent, and that child wants to continue with that parent in their life. (Not appropriate, especially when my child is in the room). She justified the punching and breaking of items in their room. Come to find out, I spoke to my kid once they were released and she told my kid, your family is pissed off....tell me what one person, adult or adolescent is going to have an upbeat attitude in a meeting. They also claimed they have a disorder, they have NEVER been diagnosed with, but because Regina filled their head, they think it’s okay to claim this “disorder” I told my child you’ve never been officially diagnosed, so you can’t claim it. Regina asked their symptoms, my kid rattled off some things...(they are very smart and will research things). Regina looked at them and said, sounds like “PTSD” to me. She also said they look like a 5 year old child , who just got in trouble. My child is 14 and knows how to play the system and get people to feel sorry for them. My final straw with her was when she told me my church family had no business knowing what’s going on....I stated they pray and are here, without judgment. She attempted to knock my faith down, I told her I would walk out of the room, should she continue her antics about Christianity. At the end of the meeting, she told me I needed major help. I believe and how dare you, try to discredit what I believe! I would like to file a formal complaint and it appears that other families have had similar experiences with a Regina.

Karen S

RUN! I had to give 1 star to write the review but if I could I would put them in the red. My daughter has unfortunately been there. She has PTSD and the staff does not know how to treat that. They just want to prescribe all of the kids Zoloft. They put almost all of the kids on it. My daughter told me that almost all of the kids are taking it. Kickbacks for number of prescriptions written for the Doctors and the hospital?? The staff is terrible with a few exceptions. The staff has forgotten to give her prescribed medication, falsified her nursing assessments, lied to me and my daughter about her treatment, care and Keyote that works on both unit 4 and 5 told my daughter "he abused you because he loved you." My daughter was angry with him and so was I. That is called victim blaming and is causing my daughter to have a set back. She now feels like she has to defend herself and prove that she was abused. She even tried showing him her scars. After I complained he gave a very insincere apology to my daughter. The head or charge nurse I made the complaint to about him gave this excuse "He's from another country. Where he is from they beat their wives and children out of love to make them better people." "It's a cultural difference." WHAT?! He's in America treating abused American children! If he still holds onto that type of thinking he does not need to be working with abused children. He is still working there now. Regina seems nice at first. Ask questions or challenge her about my daughter's medication and she becomes defensive and then treats me and my daughter indifferently. Parents -ASK about your child's nursing assessments that they give twice per day. I caught Keyote exaggerating my daughter's assessments! He wrote down that she had an 8 for anxiety and a 6 for depression. That was well above what my daughter has been telling everyone. Do they do that to prescribe more medication?? Be able to keep your children in their facility for more money?? Is Keyote trying to get back at my daughter or me for reporting him for telling her the abuse she received was out of love? You can draw your own conclusions. There are a few nice staff that really do care. The rest don't care, don't do their job, ignore complaints, lie and falsify medical records! That is illegal! Falsifying medical records is called Medical Malpractice and it's a crime that can be criminally prosecuted. Think about it.. the higher your kid is rated for depression or anxiety the higher chance that they will be prescribed medication! Also it will affect how they are treated by the staff who reads their charts and last but not least affect their discharge date! If they still appear on paper to be having high rates of depression or anxiety then they can keep your child (for more money???) and you cannot take them out against medical advice based in inaccurate information on your child. A charge nurse admitted to me that Keyote has received complaints before and continued to excuse it as "cultural differences". UBH KNOWS that their staff is sub par and continue to allow these "mistakes". At UBH the left hand doesn't know what the right hand is doing. They don't know how to treat the patients except to stick them on an antidepressant and other medications. There are a few staff members there that really care and I want to give them credit for doing that but the rest of the staff is terrible, poorly trained and just don't really care or try to make a difference. If your child ends up there for some reason watch every single thing that happens to your child. Do not trust that UBH will do right by your child. Know everything that is in your child's chart. Check up on them every day, ask what is on their nursing assessments and then ask your child about it to verify that it is correct. Ask questions and let them know you want to stay informed about everything!! I bet the good ratings on here are written by staff!!

Mykaela Morrison

I went a few years ago and boy do I have some words for this place. I went when a hospital tricked my family. They told me that i would stay in another hospital because they were full on rooms there and that i would stay for one night and speak to a doctor in the morning for my depression. THEN I was sent to UBH instead. First they have girls sleeping on flimsy day care type mats outside of rooms as well as girls in these terrible beds in the rooms. I got VERY sick the first day i was there and had an insanely high fever once they took it. I was refused medication or ability to speak to a doctor as they said I "made myself sick" when i was throwing up in the restroom other girls there where worried for me seeing that i was sane and together when i arrived, some asked the nurses to help but the nurses there told them i was MAKING myself throw up. At the time i had an expander in my mouth for braces. They denied me access to turn is like I needed too. They had all the girls just sit in a room and basically stare at each other for hours. They never told me what medication they were giving me and denied me phone calls. On visitation my family saw i was very sick and fought to get me out. The "Doctor" that i saw was on her phone for out "talk" and when she asked if i was depressed and i said only from this place, she wrote in her notes that i was severe and needed to stay another week. My family threatened to sue if they didnt let me out because they were refusing to let me leave saying "her doctor things shes unstable". Finally i was able to get out but that place is TERRIBLE. It has put such a terrifying experience in my life. NOT TO MENTION: A young girl there was cutting her arm on this scrap on the wall that stuck out and screaming and no nurses did anything but yet two girls in the back of the room were braiding each others hair and they got yelled at. Two boys were in the "tv room" with a bunch of us girls and one wrote with a broken crayon on paper how he wanted to rape one of the girls and gave it to her and the nurse just took it and threw it away. TERRIBLE PLACE. out of all of it ONE nurse who quite a week after i left was great. OTHERWISE... NO

A W

I had some of the best care I've ever received there. The staff was amazing and I learned so much. I'm bummed to see some people didn't have a great experience like I did. I was also military so I don't know if that is why our ratings and experience was so different.

Melanie Smith

If you are ever in a position to need to go to an inpatient facility, DO NOT GO HERE!! Do some research! I went here based on recommendation from a psychiatrist at Baylor. If you only need a "safe" place, then it might be fine. A few of the staff members were nice but the rest treat you like you're a prisoner. Nothing but locked doors everywhere. They over stuff the facility so there's lots of people forced in a very small amount of space. The beds are absolutely ridiculous to sleep on. So as you lay there awake, you'll have the privilege of seeing numerous bugs crawling across the floor. When I got out of bed the first morning, I had fresh bug bites all down my legs. And now to the worst part, if you are going there, you're going there for help but that's not what you'll find at UBH. In 8 days, my inpatient psychiatrist spent a TOTAL of less that 10 minutes with me. He was no help at all!! They are pill pushers and that's about it! And if you try to sign yourself out, they will threaten to take you to court even though you voluntarily signed yourself in. They will tell you that you'll be in there longer if you try to go that route. I felt like it was nothing but a scam. They keep you there based off how long your insurance will pay and not by how severe your case is. I've been home for 3 weeks now and have gotten way more help from a different psychiatrist. Being trapped in that hell hole still wakes me up in the middle of the night with nightmares!! I debated on whether or not to write a review cause I'm not really keen on the idea of anyone being able to know or see my business but if this review helps even one person, it will be worth it! Good luck and I hope you find the treatment that will truly help!!

Mandy duffey

I wish I could give a 0! I was there earlier this year. I've never felt so uncomfortable and disrespected by the staff. I needed gluten free meals so I got 2 slices of turkey with a slice of cheese and an apple! That's it. I had to ask for a new doctor. When I had to get blood taken I told the nurse about issues with my veins from treatment for unrelated medical issues for months so I always have issues giving blood. Not only did they IGNORE me but went so hard I've never had it make my legs jump! And I was so badly bruised. The nurses sit behind the desk on their phones and chit chat ignoring us waiting for them at the counter. My last weekend EVERYONE in our unit had SO MANY issues with the staff the box to put notes about nurses was OVERFLOWING to where they didn't go over individually but ended up meeting with our entire unit about the numerous concerns. I went in on 0 meds and came out with 15 prescriptions! For anxiety depression and sleep. Like seriously?! I followed up with a psychiatrist and they couldn't believe how much they put me on! I'm now on 2! With a 3rd for as needed. They just pile pills and run up your insurance bill. I broke my finger while I was there and they took over 6 hours for x-ray to come up. Then took me to hospital for it the next day. When brought back, I was informed by the nurse I wasn't allowed to have my splint and wrap on because it violates the rules with metal and wrap as if I had the choice so I had to take it off! I'm now seeing an orthopedic tomorrow to follow up since it didn't heal right (big surprise) so I now have another bill to pay! And I called last week and was told just come up this week during business hours and they'll get me my records I need. I show up to be told they don't give records on site but can sign a release form. So I drove 45 min to not get what I need. I've never had so many endless issues. I played the games to get out of there and had my own doctor get my needs straight! I would NOT recommend them to ANYONE. If it were up to me or anyone in my family (after I came out so drugged and 3 sleeping pills) I'd close their doors permanently. **positive Taylor and Maria were the only ones who were respectful and cared for our individual needs. Sadly they weren't in my unit most of my visit just the beginning**

Mimi

Bad staff, and beds. Totes wack.

Kristin Van Sickle Martinez

They literally don't care. Made fake reviews my patient didn't even fill out but they said he did. Made me wait longer than necessary for no reason. Tiffany, at the front desk, was wonderful. I hope she finds a better place that deserves her. This place just drains your insurance as much as possible. Go somewhere else for help.

Sonia Bassham

Don't take your teen here, facility is co-ed and over taken by too many disturbed levels of teens which facility can help them all.

Andi Hall

My son is there and is in a very unsafe situation with another child there and when I asked to sign my son out they refused to let me. The doctor put him on a 24 hour hold and now has to see the judge which could be within 72 hours. The staff was not willing to work with us nor transfer my child to a safer facility. Please, please do not approve your children to be here. We have gone through heck with the staff and doctor.

Janell Tracy

The military program is AMAZING!! Don't listen to any of these reviews if you are military, because it is completely separate and completely amazing.

A R.

I had a great experience here. The food was really great. Staff was very friendly and supportive. I enjoyed group sessions and gym time. Wish I had more outside time

Kiley McKim

Let me tell you my experience as an in patient. It’s awful. The adolescent unit is terrible. There were fights every day. The staff don’t seem like they care unless it’s Adrian, or the Megan with black hair. The other Megan with blonde hair begged to not be alone with us. Yes I’ll admit it helped me, but going there was scaring. We got crappy food, didn’t really get to talk about our issues, if we made friends and sat by them most of the time or talked to them about stuff it was basically like it was illegal. One night I woke up and my leggings were pulled up to my knees and my socks were nicely folded and put on the side table and two techs were standing in the door way. And not to mention the beds is like sleeping on a very thin hard coushion. The staff is rude, and when a girl was hitting her head really hard on the wall most of the staff stood there and watched while one of the techs, again Megan with black hair, helped her. The another girl was hitting her head on the wal and a tech stood there and watched her and didn’t really say much but “can you stop” “there’s no reason to be doing this”. Don’t take your kids there. It’s a scaring place to go.

Desiree Summer

Honestly, I am truly dumbfounded as to why there are so many negative reviews. I absolutely would recommend UBH as somewhere to go especially with anyone dealing with things like suicidal idealization, and or drug/alcohol abuse. I was a former patient from about 2 years ago, and I can confidently say without a shadow of a doubt, that I would not be where I am today without the help of the incredibly caring and understanding staff. Usually most therapists I've ever visited will make my feelings seem invalid due to where I was in my life, but they didn't. They weren't just "doing their job" they actually cared about me, and my well being. I definitely do recommend Mr. Josh. I'm not too sure if he even works there anymore to be completely honest, but the care that I had to undergo was phenomenal. They also did a fine job with our groups, they took time to get to actually know you, instead of viewing you as "just a patient", you were viewed as a person. So again, I definitely do recommend this facility. Because they truly do more than they're legally obligated to do.

Rebecca Harry

I stayed here for almost two weeks and I understood the pros and cons of the Trauma Center. Pros- they have great counselors, pretty good food, and a staff that most of the time did their best Cons- under staffed Weekends and sick people made it short staffed so while I have a GREAT treatment I saw some others that did not get the same amount of time and energy in getting help that I did simply because the lack of wanting to work with others and others willing to work with them Five stars from me PERSONALLY I get that treatment is what you make it though, so if you aren’t willing to be patient, if you aren’t willing to get that things won’t go your way some times, and you aren’t wanting to get better I would not recommend this place. There is no need to waist your time or money unless you really intend to make the best of your stay.

derrick dixon

My daughter has been there less than 24 hours and has been treated very poorly. Yes when you go there they are friendly and talk a REAL GOOD game but that all that it is a B.S. talk!!! I don;t understand it. Stop lying to these people. They have lied from the beginning and I'm very angry. I would not put my loved one in this facility.

Lyra Black

I was never a patient here but I really thought the reviews might just be biased ramblings of people who already suffer mental illness. Until I moved here and multiple people I know talked about their experience as an employee here. I still decided to try and apply and I got a call back the next day from someone named Paula I believe who quickly scheduled my interview. I showed up and she wasn't even there and I was told she would call me back for a phone interview and she never did. I inquired with her twice after that and she never responded. It was highly unprofessional to not even show up to an interview you set up and then not have the decency to call the person whose time you wasted. If they get complaints about staff or anything else it is all on them because there are good people who wanted to work there but they were too unprofessional to get them in the door. Search for a job elsewhere because they obviously don't value people or their time

Sydney Parks

the nurses and doctors are rude, the broke patient confidentiality rules, forced medication, and lied about new triggers for patients with mental health. they need to be locked up in a jail honestly

Taylor Cooper

I was sick during my stay because of meds they put me on. I was throwing up and passing out and they wouldn't let me lay down at all. I ended up passing out on the floor for an hour and they still didnt let me do that

Nancy Herpel

Dr. Ross’s Trauma program for PTSD is excellent. Staff is exemplary!

Hector Lugo

This place was terrible.

Yasu Kitamura

This is a "24/7 -In take" hospital. To the point, you may want to go elsewhere if you know a similar facility. The staff with the paitients were good, but the"communication with paitient-relative" is very ill quality. I was told that someone will inform me regarding the status of my kid, however I got nothing (full evaluation results, treatment plan, discharge plan, etc) from the facility. The all information came initially were from my kid in there per phone conversations. It was yet very hard to validate those information with the officials there. Our calls to get information were not returned; our calls to the kid was transfered and left alone several times. Coming to a place like here is already stressful and uncomfortable, and serious lack of communication from this facility after admission is unnecessary.

eryka Lachcik

Everyone saying this place is dirty and unsafe is lying i went for the first time at the age of seventeen and everything was clean and run on a schedule all the staff is super nice and caring they just want to see you get better there are no safety issues and if something happens between a boy and a girl the two genders are separated until one of the people leaves this is to say if they hear inappropriate language or inappropriate topic conversations not anything physical everyone in there is like a family and we look out for each other bullying was never tolerated and eating wasn't horrible i loved it there and would go back if i could

S,W,J B.

The bleach blonde admittance assessor never told us her name. She couldn't answer most of our questions such as what takes place in counselling sessions and what age range of children our eight-year old son would be exposed to. When I asked the clueless admittance assessor how long she worked at University Behavioral Health, she evaded my question by saying she's worked in the medical industry for years. She finally relented and admitted she's worked at UBH for only two months then asked why I needed to know and does it make a difference. She even had the nerve to ask me, "Are you angry about something?" So when is asking a "health care professional" pertinent information considered a sign of anger/hostility? She never even told me her name. No way were we going to let our eight-year-old son stay at this unprofessional place.

Anonymous Customer

I'm so glad I, for once, did not listen to the reviews. I read the terrible reviews when I was on my way to UBH and began to freak out. I stayed there for one week to get help with substance abuse/ detoxing. I met so many amazing people in my unit, we were like a dysfunctional family. I loved the techs and the food was amazing. I ugly cried on my last day because I wanted to stay longer. I was on suboxone for most of my stay, they tapered me off of it by the time I left.

Stay Solid

I started going here in 2010 I liked it so much that I kept going back but anyways momma Kathy and mr Braylon just to name a few I felt they cared the most

Yvette Star

I have to say this place is the worst I've been. If you hardly have any depression, you will get it here. The techs do not care about you, profanity everywhere, fights left and right, and sexual contact with children. That's nasty. Please, go somewhere else.

Mike Shamblin

We where going in for an evaluation, only evaluation!!! My husband was with me, we walked up to the desk after waiting at the door to be unlocked. At the desk I was asked for driver license and insurance card I asked why do you need them? She could not answer me. She then started the process of checking me in and said you will not be able to take your things back with you, such as purse and sweater! I said why? She was explaining it a safe environment!?!? I was getting concerned and turned to my husband and said I am uncomfortable here, he agreed too and we told the the lady at front desk we where not comfortable and walked away! Well trying to leave the doors where locked. THEY WOULD NOT LET US OUT!! Two lady came out and where asking why we wanted to leave, we simply said we where uncomfortable and again would not let us out! After my husband said to call the police because we where locked in against our will, I called! The nurse or therapist said you need to answer three questions before you leave, very frustrated and felt violated I said to my husband let me just answer her questions! I looked at therapist and said what are they? She asked if I felt like hurting myself? I SAID NO she said do you feel like harming anyone eles I SAID NO and third questions was am I seeing or hearing things I SAID NO!! They still where resistance to let me and my husband out! I think the only reason they opened the door was the police where on the way!! This was by far the worst place you could send someone! When someone comes in on there free will for an evaluation you should not hold them captive! I would have given them zero stars but you can't leave a review! Please do your research before taking yourself or loved ones there! It is very traumatic process!! UBH you really need to work on this! Your reviews show what a terrible place this is!!!

Ariana M

I’ve been around the block with these facilities in north Texas as I work to navigate the mental health of my two teens and I can say this place has been the best-no contest. The only reason I can’t give it 5 stars is because of the intake process. The admission process is looong. I’m not sure why and with some efficiency reviews, they could improve that. Seriously, I spent 4-5 hours (twice) going through the admission process. Too many papers asking redundant questions. They could get a tablet to cut all that down and allow info to pre-fill and upload into their system. The facility seems small at first. The lobby is very tight and then you go into another tight room for intake. It’s actually pretty big and there are gyms and outdoor spaces. It’s really clean and pretty. The intake therapist is EXCELLENT. I’ve had ALOT of experience with therapists-again both my teen daughters have been in this world for years. She was very thorough and extremely patient. What a terrible time for families. The therapist was top notch. One of my daughters has been there twice. Sadly, she has a disorder that can’t be “fixed” but they have been able to get her stable. She is normally very critical, but had nothing bad to say about this facility. She loved the food and the nurses. She even wants to be a nurse now. I was happy to see her put on some weight during her stay because she normally doesn’t eat much, as part of her condition. They are very secure. Nothing like the other facilities-no worries about patient fights or slipping away. The safety precautions can get very annoying, but I appreciate that my child is safe. You can’t even give them hardcover books during their stay. All in all, I can tell from my daughter’s report, her progress, my visits, and family therapy sessions that this facility is the best place for someone who is in crisis. It’s clean, safe, and has an excellent staff. I wish I did not have so much experience in this world, but hopefully I can help another family with my experience.

Karmen S

During my initial screening, I was promised that I would receive exceptional care in the specialized trauma program. I decided after talking with the intake person several times (them assuring me that I would have a great stay/not to worry) and a recommendation from my therapist that this would be a transformative visit. I travelled from out of state. I was not disappointed with the actual trauma treatment program, but the hospital that it’s held in was so poorly run that I was unable to focus on my treatment. I feel I was re-traumatized by my visit and below are some reasons why. Many patients around me had the same issues. -Intake was traumatizing. Lack of organization and communication. -Late or missed meds. Poor communication between the psychiatrist and the med techs for the correct meds/dosages. -Overflow of patients in a hospital that was understaffed. -Late or missed blood pressure readings. -Lack of sensitivity/empathy to trauma survivors from the hospital staff. They had no training on how to deal with people who had undergone trauma and overall were generally dispassionate or disrespectful to patients. -There was a general lack of motivation and tact when dealing with emergencies. Patients were not listened to until they were in distress (low blood sugar, suicide attempt, seizures) I did not feel safe. -Lack of help to a visually impaired patient, other patients had to help her and we could not rely on the staff to get her what she needed. -Only two phones on the unit for outgoing calls. Many patients complained their friends and family had difficulty contacting them. -Unit was in disrepair: chipped paint, dirty bathrooms, dated/torn furniture and fixtures, lack of cleanliness in general. -Broken dryer, we were given damp clothes in a very cold hospital. -Requests for patient advocates and supervisors were delayed for hours/days. After reaching out to the hospital several times with my complaints, they have still not reached out to me. I will be taking further action with the state medical board, bbb, reviews, etc.

Monique Shenea

Don't send your kids there. They only look for surface level solutions. They don't return phone calls, rude staff, they lack the education to teach the skill sets to patients that would help them not return. It's an experience daycare for kids. Parents who just want a break from their troubled youth, should consider a better solution then sending them to UBH.

Trey McCarthy

I cannot believe you have a racist working here..sick!!! He seems pretty proud of it too.

Sharon Romero

Run, don't walk away from this place. Because no beds were open they sent my son to the hell hole that is Sundance Garland. Just google it and the investigations by channel 11 (CBS) news. How on earth could anyone who is even semi competent send a kid to Sundance? We were locked in a room for 7 hours waiting for a bed to open. I should have left, but the staff threatened to call CPS and have us charged with neglect. We have since retained an attorney and called CBS investigation team. After we get our son back today, we will take legal action against both facilities.

Pete Hanson

Despite having protocols during patient induction which require them to search thru your belongings with you present they DO NOT follow them. My senior mothers purse was taken to a back room and ransacked. When she got it back ALL of her money was stolen. Pretty shameful that you would do this to a senior citizen living on $1,200 in social security every month.

Austin Griffin

My time spent in UBH was one of the worst experiences of my life. I was placed in the adolescent unit at age sixteen, and I have numerous complaints. First, when the psychiatrist first came to see me, he asked, "how are you feeling today" quickly followed by, "we will be prescribing something for your depression. You can go now." the doctor did not deign to inform me what I was prescribed, and I only learned about my medications when I asked the nurse what I was prescribed and it's due effects. The second complaint is the quality of care. I must state to begin with my issue is neither with the techs, which were great, or the nurses, who where mediocre. My issue is with the care. There is mandatory group therapy twice a day, where counselors, who seem to care but provide only surface level, stereotypical solutions/advice, would ask about your day. There was never an in depth one on one conversation about my problems. I did not know my, "doctors" name when I left, nor did he know mine without looking at my chart. The unit we were kept in must of the time was 30 feet long by 20 feet across. I was placed in unit 3 with 9-10 other boys, most of whom where misfits and criminals, without exaggeration. One was locked in unit three awaiting a court date for terroristic threats, (and I believe a public disturbance charge). In 4 days, I saw sunlight twice,for 30 minute intervals. There is a complete lack of all privacy, and the overall environment was the most condescending thing I have ever seen. I would again like to say that the techs at least where great, they seemed to genuinely care but they where the only ones to know me by name when I left. This place may help if you are facing catastrophic failure in your mental health, but I would only recommend it for very short term interdiction. It is not a viable place of treatment, it at best serves to physically prevent someone from committing suicide for a very short term. Do not send anyone you love to the adolescent inpatient units unless you have no other options, and then, find a better solution and get them out as soon as possible.

Kenny Pino

Horrible place, staff was very rude. Doctors just bush off my concerns and gave me a label which cost my job in the Air Force. Caused serious trust issues and made my Depression way far far worse.

Adam Fout

Never had a problem here personally, but this was 6 years ago. I am grateful for the work they did and how much they helped me. I probably wouldn't be alive today if it weren't for UBH.

Eileen Ellington

Good facility. Clean. Thoughtful and educated employees. You get what you put into it, so interact often on behalf of those you love, and things go smoothly. The journey is rough, so avoid dropping a bunch of emotion or frustration into it.

Grace Holly

I've only been on I adolescent unit if the phones on press 9 then make a call

Hannah Holt

This place is a joke! Don’t ever leave anything there when they finally let you out. You’ll never get your items back. We’ve left six messages for them, and they refuse to call us back. Now for the good stuff. They admitted to us that they keep you longer than necessary so the bed count can be higher for more money. The majority of the staff should be patients instead of the help. It’s a money mill and no more. We are still getting bills for things with 0 explanations! Go somewhere else if at all possible. Would rate less than one star if l could. This is not from a disgruntled patient (which they tell you when a posting is bad). This is from a parent. We read the reviews before taking our daughter up there, and we were told two things. The bad reviews were from unhappy people, and two, they were bought out and things have changed. WRONG on both accounts.

Devin Moser

I pray for the people unfortunate enough to go here.

Tiffany Meade

I believe everything that people are writing about this place. I started the PHP program here. Some of the people here really try and really care, but a lot of the staff here are cold and indifferent. They couldn't care less what you're going through. They just want a meal ticket. The office is extremely disorganized! I left a message for my therapist, Karen, and I didn't get a response, and she kept telling me, "HOPEFULLY the psychiatrist will be here tomorrow, HOPEFULLY the psychiatrist will be here next week." They're not even on a schedule. She seemed overworked and overstressed, and she actually made fun of some of the patients' problems. I felt more comforted and encouraged by the other patients than I did by her. You people need to start LISTENING to your patients. She gave me her "number" , and it was the wrong extension. Another patient and myself told her this, and yet I called the number again, and NOTHING CHANGED. If you don't want to help hurting people, GET OUT OF TRAUMA! I felt judged, and I felt like I could not open up to her AT ALL! This place and most of the people that work here made me feel WORSE, not better! I even tried officially discharging myself. I called the care center, who transferred me back to the out patient call center. I told them I wanted to discharge myself, and they said, "Let me transfer you to the care center."

Adrienne 15

It sucks

Skylar Vandergriff

the staff was nice and i feel much better after treatment and discharge.

Fantastic Mom

**Update** The person leaving a response to our reviews is a hoax. This is to make it look like they are doing something, but they are not. THIS PLACE NEEDS TO BE INVESTIGATED IMMEDIATELY!!! Regina needs CPS sent to her home to investigate her as a mother. The stories she told my daughter are not normal. Someone needs to investigate this hospital.The doctor put my daughter on meds she was allergic too but never called like they said they would and gave her these meds and when I asked if she had a reaction the idiot said yes but that it was stress hives?!?!? SHUT THIS PLACE DOWN!!! Regina is the most unprofessional person I've ever encountered in my entire life. As a mother of 4, I was shocked at how this woman conducted herself. Today after meeting with our attorneys and receiving a call from our insurance who actually knew of this woman by name and has had so many complaints against her that they are now looking into insurance fraud. This woman actually threatened us and my daughter said she completely lied and coerced her into saying allegations that she did not come up with on her own. My daughter has woke up after having intense nightmares and soaked in sweat crying about the stories this woman told a 15 yr old girl. This woman acted inappropriately from the time we walked in the door till we left. Do not put your child here.

Crystal Trinh

It's so sad this place. It took us FOREVER to speak to authority. The nurses labeled me bipolar and that I had an eating disorder when my doctor said I was perfectly fine just dealing with anxiety. The nurses were so so rude to you unless the like u. I was given false information prior to admitting myself which effect my visitation, insurance, etc. Cheap but service is eh. It feels like jail to me.

BeVee

We could not agree more with the last review. Sadly their review was 3 weeks ago and yet nothing has changed. There is absolutely ZERO communication between facility to parents!!! We reported the same issues to 3 members of management and nothing happen besides a lot of passing the buck! One would think, especially given the severity of the problems that one would have to bring them to a place like this, that COMMUNICATION would be vital between facility and PARENT!!! Our daughter was there 11 days and has been in outpatient for 3 now and we still do not have a treatment plan or DIAGNOSIS!! They are treating our CHILDREN for mental illness and prescribing some pretty serious medication so one would think that talking to the parent would be a priority or somewhere on their list!! Don’t be fooled like we were and see that they replied to the comments on here because that’s how they got us! By seeing that they “care” enough to reply to their reviews. When the truth of the matter is had they cared they would have taken what the last person serious and worked to fix it so that another parent wouldn’t have to experience it!!

Jordan Dejacimo

If I could rate it zero stars, I would. The only positive about this place was that there were a few nurses that actually cares. During my stay, I was not told what medications I was being given. I was kept there for way longer than I should've been, which drove my payments through the roof. They did not have adequate medical care to treat most patients. Do not admit yourself or your kids here!

scott ciavarra

I was happy while I was there. When I'm in the real world. I feel confused lost. Constantly putting make up on lashing out at my parents and having violent behavior and rode rage. I throw tantrums in my family home. But I never feel upset because UBH specializes in dealing with that stuff. My issues are more severe then most. They have plenty of Pods that they carefully group similar patients that can relate. They only have bad reviews because people complain more then they compliment.

Laura Ervin

They sent me a random letter about "addiction" to my dad's house recently. I went there once for depression a while back and the pills they put me on made me sleepwalk and I was told by my roommate that I was being delusional while I thought I was feeling better. That's a dangerous reaction to have, so I stopped taking them. They wanted me to keep taking the pills because I hadn't waited long enough, but I trusted my roommate who told me to stop. It was a good idea. If they think they're gonna get me to go back and get help again they first need to send a letter in regards to my actual situation, and not assume I'm an "addict" and they also need to work on the way they treat people because their current rating is very poor. Why would I go back to a place that obviously has poor care while charging an ass load of money to screw us up even more?

sarah austin

The place is definitely is not a rat hole but is aged. I was there voluntary for the nonmilitary trauma program. I like many others that have posted left worse than I came in. There were staff there were competent and compassionate to treat and deal with patients with high level of trauma and there were ones that were not. When dealing with patients that are in need of a high level of care it should not be 25%/75% or even 50%/50% - it should be 100%. I was asked to do punish work "reflection" work because I was trying to offer another patient some from experience knowledge that the therapist failed to inform her about. There were also discrepancies in the cost of out-of-pocket expenses. Haven't tackled that yet but both my friend and I record all of our phone calls so hopefully it isn't a problem.

Dawn Smith

Run away couldn’t be more spot on. This place is awful. Understaffed and overrated. Most of the staff is rude, the therapists could care less. I have self harmed while there due to feeling like a failure for actually believing this place could help me. Unless you suffer from Extreme dissociation, DO NOT Expect this joint to help you!!!

Irene Peninger

my 15 year came here. she has learned alot and she had a positive experience. the only reason I didnt rate higher is because the wait time is ridiculous. if you have to bring a child here be ready to be here all day. I have literally been here since 850 am was told that my daughter would be discharged. it is now 1142 am and I am still here in the front waiting room, waiting for her to come out. the first time I was here to pick up my daughter they didnt even check me in. they told me they had forgot and I was waiting 45 mins before they asked me if I had been helped. I suggest they get more front office help and to have a better system in discharging patients.

Tera R

I’ve never seen a CEO take the time to go back on the units and listen to patients and their requests and then make the changes that the patients have asked for in order to improve their care.

Shaera Hayes

The Trauma Unit is, hands down, the best place for recovery. The group therapy is exceptional. My therapist is incredibly patient, empathetic, & encouraging. Staff were polite. Overall the food was good (7.5 out of 10) & we were safe. I'd recommend Dr Ross' program for trauma survivors.

James Reynolds

Not that good!

Patricia Weger

I been there before my name is Raymond I hate up there

Maria Tager Esquinca

Best place ever!!! If you are looking for a place to help your teenage kid deal with depression, this is the right place. Staff are super kind and considerate and always helpful and happy to help you and let you know how your child is doing. They were super honest when telling me that we did not need to be in that place and all the stay was nothing but consideration, honesty, kindness and the best. Thank you all for helping my family in such a rough time in life! God bless you!

Debbie Williams-caldwell

Would not recommend this place to my worst enemy. Dr. Roksoc excuse my spelling is a quack and likes to upset clients. This place is not handicapped accessible. If you have good insurance they will keep you as long as your insurance will pay.

Arash Barak

Very nice, calm, kind and supportive staff. Especially Ms. Sydney. If you ever would like to visit this hospital, try to reach Ms. Sydney, should you need to be consulted perfectly with valuable advices.

Amber Maul

My daughter received the best care here. This was her third inpatient stay since March. Her psychiatrist took time with her. The team in general provided great care. No one wants to be inpatient but if needed this a good place.

Michela Brumfield

If you don't already have a severe and chronic psychological condition, do NOT go to this facility! You'll be sure to leave with one after dealing with this place. From the minute you enter, they will try to hold you against your will as if you do have one and they will immediately confiscate your belongings. They'll hold you for hours and interrogate you to get you to stay if you try to refuse treatment and don't sign all the papers. Be extremely wary if you are pushed into this place, especially if you are referred by the nearby Presbyterian hospital. Don't let their website fool you- the place feels like a prison. Maybe worse. Employees looked and acted depressed and disengaged. P.S.- They have to watch you if you want to use the toilet, you can't change the TV from the gardening channel without permission, and all the doors are locked from the inside AND out to keep the crazies from escaping. Abandon hope, all ye that enter here.

Darrell Zellars

Love this place.

Anonymous

If I could give this place a negative review I would. This shows how our country handles mental health issues and facilities and how they staff them. I would never bring my child back there ever again. Thank God I did not sign the paperwork that gives my approval for doing an assessment on my child. I have already seeked other therapists help and was very impressed with how they have already helped my child. I will never give up on my kid and will find the best and most appropriate place for their treatment and this is NOT THE PLACE. I don't even know where to start.....we were there for two hours and asked for a simple glass of water and they never brought us any and every single door is locked. It literally is like prison and before going there I kept telling my child that a place like this would be very helpful and it's not like they are in prison and after we left we both told each other yep, it definitely is like a prison. They were running around under staffed and I should also say very unprofessional, definitely not fit for working with troubled people. Little empathy goes a LONG WAY with people who are already feeling depressed. I pray that I will never have to succumb to taking my loved ones or anyone for that matter to this place.

Erin Moran

The trauma unit was unprofessional and retraumatizing. I have trauma around locked doors and we were locked away from the bathrooms. My therapist assigned me homework to convey my trauma story in artwork and then left for a conference. I didn't have any individual session scheduled for an entire week. I felt I had no voice again. She and another therapist laughed when I dissociated. They discharged me without ensuring I had aftercare appointments scheduled.

seeds seeds

Do not leave your child here. There are many better options throughout the metroplex. This facility is severely understaffed. They will leave you and your child locked in a small room for hours waiting for just an initial assessment and seem to have no concern for the potential patients well being. This was a terrible experience and this facility should be investigated by the state. My child was there for 10 days, and we were promised we would have a meeting with a doctor- that never happened, they said he went out of town. The doctor that did finally contact us by phone, thought she was a different patient. We never received an official diagnosis, or a safety plan. Updated: I have emailed the address below several times below as well as called the facility and was assigned an ombudsman named Mr. Brooks to internally investigate our claims. I have never received an email or call back as of today.

Alex Smith

Did not take care of my depression and i still want to kill myself. In fact i am deeper into depression because of the visit and the money i still owe them.

Sara Cannon

Intake process is unreasonably long, saw 4 different doctors within 5 days that said they would not release due to "first day seeing me". The nurses and techs are amazing people but the physicians are awful and behind in the times. Facility needs a major ugrade, dingy lights, awful sleeping quarters. Do not admit during the weekend as your time will start the following Monday. I think they mean well but I would've been better off somewhere else. Had no opportunity to bring in my own psychiatrist I've seen for years and was called condescending for asking to do so by one of the doctors. This place has good therapy but no one on one sessions. Lacks structure on weekends. I suggest a different facility hands down.

race sweet

Attended this facility back in 2014 for mental disorder and it was a nightmare, the staff are fairly incompetent and i was told i did not have PTSD, That i ONLY had psychosis, after being shot in 2012.

Dakota KoolAid

I HATE THIS PLACE SOOOOOOOO MUCH IT GAVE ME MORE DEPRESSION MORE THANK I HAVE EVER HAVE AND IM ALWAYS DEPRESSED AND WANT TO DIE CONSTANTLY

POTS Patient

WARNING This place should be shut down then torn down before it abuses and tortures more people. They entrapped me physically and mentally abused me. They manipulated my words and permanant disability as suicidal thoughts and drug abuse. I am a permanantly disabled individual who was taken advantage of for the purpose of collecting an insurance payout. They manipulated my disability with the insurance company to keep me as a prisoner in their faculty for 10 days. All of the patients catch on quick to their devious scheme while loved ones are lied to for the purpose of retaining the patient so they can collect from the insurance company. Follow the money trail. Their video cameras would show the physical abuse and neglect of patients if they did not continually erase them. From a legal standpoint, my attorneys advised me that the facility is locked down so much that it is difficult to bring a lawsuit against them. Patient records are either destroyed or altered to provide a solid defense against lawsuits. Do not bother filling out grievance forms or attempting to contact administration because the forms and emails are deleted. The response to some of these reviews by UBH is a standard reponse they use. It absolutely baffles me that the Joint Commision on Accredidation of Hospitals has not caught on and shut this place down. Again I WARN you not to send your loved ones here. I understand that people do need help when they are struggling and need a place that is safe whete they can go for help. PLEASE do not allow your loved ones to be tortured here. Find another reputable facility.

Ta St

my best friend killed himself after being released. he continued to show 0 signs of improvement. he was constantly talking about things not getting better, there were big mood changes. there's no personal connections to help individuals. it's all group therapy. they didn't help his at all. he even asked about people killing themselves after being released. while they told him when he would be released, he asked for more days in inpaitent. they continusly turned him down. after being released from inpatient, he was sent to out patient at North Point. during North point, he constantly walked in the doors w a smile and left depressed. during his visits at North Point, the teacher constantly hated on him for spreading positivity. hugs, smiles, dancing. the last day of saw John, they took him in the office and labled him a child predator. he was 17 and because he hugs and smiles and dances w the rest of us (15,16,17) the counselors labled him a child predator. he saw me in the hall and was on his last straw. you know that point you get to when you just laugh?when you're so used to things hurting and going wrong and being angry?you're used to it all. he just laughed. he laughed that "I'm done" kind of laugh. and you could tell that was it. his close friends woke up w 30+ unopened messages the morning of 6/22/17 and all of our hearts fell to the floor. our living hope, an angel, our happiness, all gone. the jist of the story, it's inpersonal. and they're only worried about pushing out of the program aposed to getting the helping you need. rip john

Ms. S

I'm surprised at all the negative reviews. My experience was positive. The only things I'd say could change are more activities during the day for inpatient & for patients to be allowed in their rooms throughout the day. Also nights and weekends for outpatient would be nice. Other than that, a positive experience for me. I can't speak for others.

Landry Rae

It was terrible, most of the techs where the most but one that actually cared. Little to no control or respect for the girls like myself. Didn't help with my depression but I'm better now. I clearly remember having a panic attack asking to step out and having a tech yell at me to sit down. I didn't like my nine day stay there. I was scared one of the girls would hurt me while the techs wouldn't do anything. I felt like I didn't belong or was able to express my opinion on what coping skills I liked and how to make them better. The guidelines they will tell you won't happened when the parents are around. That's just me and my stay I didn't like it.

Andrew J

Being at UBH was the worst moment on my entire life. I BEGGED for nearly 3 days to see a doctor. When I finally did, the psychiatrist would see me for 5 minutes and nothing more. While I was here, I went from taking 1 antidepressant to A copious amout of pills a day. When I refused to take the meds, the staff threatened to report me for being insubordinate. The staff mocks you, swears at you and abuses its patients. A woman was sexual assulted by the staff. When she went into a panic attack, the staff literally just watched as she struggled to breathe. They refused to call an ambulance for her and when she finally made it to an emergency room, the police arrived and interrogated all the staff. Another woman tried to physically attack another patient TWICE and the staff REFUSED to remove this dangerous patient off the floor despite numerous complaints of feeling indangered. Words can not begin to describe the horrible and unethical treatment that undergoes in this so called “hospital.” I walked out needing therapy because I struggle with coping with the injustice I witnessed.