Reviews of PACE Mental Health Houston (Psychiatrist)

Ramsey Thomas

Just switched over them and I really plan on staying here they have be very helpful

Sara Greene

Would reccomend to anyone

Victoria Gonzalez

I went to see the doctor there last month on the 20th today is the 16th of January and I still have not received my prescription they've not called it in to the pharmacy! everyday when I call the office to speak with someone regarding my medication they told me that they've already requested my prescription to be sent to my Pharmacy even though it's been almost a month and I'm almost due back for another visit but I don't feel that it's fair that I have already been charged for my first visit and still not received my medication! I feel that the doctor is very negligent it doesn't care about their patients... It was never like that when Dr Busch was there. I don't know what the heck is this office is doing looking for a new psychiatrist I suggest you keep on looking unless you enjoy throwing money away or having your insurance billed for nothing, the doctor told me they were going to send my medication straight to the pharmacy when I left that day. like I said it's been almost a month and I've been sicker than a dog!

Tonya Melendez

This place is horrible! I've been waiting for the 6th day now for a returned call about my Suboxone medication I need everyday and I can't get not one person on the phone! The only peerson I ever have talked to still hasn't done a thing to help me. And sits there saying, "hmmmmm", it's so irritating! I'll be looking for a PROFESSIONAL doctor's office now! This place has improved some. But once again, here I am waiting for my medication that I told him I needed yesterday, the day of my appt. @ 2:15. They rarely answer the phones. And when they do, it's from a call center, which they cannot give you any DIRECT answers. I still haven't received a call back from either the doctor's office (Sugar Land), or my pharmacy. My pharmacy STILL has no in-coming prescription for my Suboxone! What is the deal? I should have gotten this yesterday and I sure hope I'm not just going to get ignored, and never even receive my prescription as the previous time before when I wrote my original review, a few months ago. People need and expect courtesy, and respect on their needs of their medications! Without going through all this nonsense and having to be on a wild goose chase! I'm going on second day with no medicine, no call back! I'm going to make a complaint with the medical board. Today the really sweet, new lady at the front desk of Sugar Land's office helped me (Thank God), and got my prescription called in quick! Thank you so much! Much better changes after all. Maybe just whoever is supposed to call them in on that day, needs to make sure they do that. Because I'm sure others, as well as myself, sometimes needs our meds THAT very day. Awesome! Now I'm pleased. :) T

William Ford

The CEO of PACE, Kyle Marcotte, has just been arrested for fraud and money laundering. If you do go to PACE ask the following questions: 1) How long will my appointment be for? Will it be like other clinics with 1 hour for a new patient and 30 minutes for a followup? How often will I get double-booked? 2) What are the credentials of my "doctor" and the therapist? How long have they been practicing for? 3) Where are the physicians of the practice located? Are they located in Texas? 4) Is PACE Mental Health a part of Kyle Marcotte's money laundering enterprise? 5) Why does PACE want my urine every month for refills? Is this Kyle's idea?

RAK 55

I have been going to Dr Busch for over 10 years seeing him quarterly. I used to get 90 day supply of my meds. Now Pace M H says I need an appt every month to take a urine test to get my refills. Pace is interested in getting my copays and charging my insurance company every month not my mental health. They changed their policy without letting me know. I had a refill left from my last visit which they denied. They are not willing to work with me. Annie Law was nice but I was never really able to get to know her. I wonder how many other patients have left this practice. Don't go to them if you expect them to work with you because it won't happen. Randall Kaiser

Sharon Smith

I felt incredibly comfortable there and they were responsive to all my needs. I would recommend this place to anyone.

Ron B

My therapist is Tamara Pena. I've been seeing Tamara on a bi-weekly basis for the past 6+ months. Tamara is very sharp, compassionate and thorough in our dealings. She has such a great sense of recognizing issues and stress points. As a Navy Vet with 29 years of services, which includes 2 overseas deployments, recognizing and understanding my stress points have been crucial to my PTSD & MDD recovery and healing. My life has been impacted positively as a result of our counseling sessions. I enjoy my appointments with her, and always walk away feeling able to handle the situations in my life better than when I went in for the appointment. I highly recommend her to any/all clients and especially to those who have served.

John Assanti

I really love his philosophy As a patient That just goes to tell you he's actually a doctor who listens and talks to you .not one who says ya ok. We'll throw you on such and such medicine. He's also very personable if you need to contact any time non business hours or during you can email him and he reads and replies too all his patients. Dr Busch is one of those doctors that's a diamond in the rough hard to find and happy to be found now because he's now saving my life because I was a drug addict for years, now I'm on soboxone treatment and that is definitely a miracle drug. I've had no cravings whatsoever.i look forward to my brand new future ahead being under his wing, Thank you Busch and ty again

Elizabeth Torrijos

I'm very upset because I made an appointment three weeks ago , and they asked me to be there 15 minutes before my appointment and I complied . But when I showed up it turns out doctor Menon is on VACATION! And they didn't have the decency to call and let me know she wasn't going to be there. And when I asked for another provider they said no one couldn't see me today . It seems very unprofessional to me and just plain rude! Especially since it was our first time there .

Jennifer Breidel

I called to make an appointment for my son. I learned that Pace MH had taken over for Dr. Busch. I was quoted a cash price for a visit. I paid the 200.00 cash price, waited 2+ hours to be seen by a NP and then received a bill in the mail for 400.00! My son was an established patient of 10+ years. HE WILL NOT RETURN. Sad when an agency only cares about collecting your money!

John Hobbs

Amazing staff, great office and awesome Therapist! Really great people and they are able to get people in super fast

kyra taylor

This facility always been very punctual when it comes to appointment times and my therapist has always went the extra mile , thank you PACE!

Son Jim

Terrible experience! My son was misdiagnosed with “mood disorder” prescribed two antipsychotic medications. He slept all day and raged when he woke up to eat. Horrible medication! We had to make another appointment to change his medication, billed twice within a week and a half just to change medication. New prescription was not called in the day we had appointment, Friday, so my son went the whole weekend plus Monday without new medication. He had to double his new antidepressant bc she prescribed a very low dose which did nothing for him. He is now out of antidepressant and will have to wait a week to refill or change medication til his next appointment bc they do not call in prescriptions!

Felix Kadirov

Great experience. Was able to get an appointment quickly with a psychiatrist, and they now offer therapy as well.

Luíza D

It’s pretty busy, but the staff and Dr Adhia were great, and very helpful. My first appointment and the doc already had my medical history of medications, so he could provide me the help I needed right away. Plus he actually talked to me for a long tome, gave advice and seemed to really care about his patients. Pretty happy!

Giselle Sauceda

Annie Law is amazing, she really cares about her patient's health

Brenda deck

Thank you PACE for helping me through a very dark time in my life.

Silk Walker

Wonderful Dr. and staff.

David Pullen

Pace Mental Health is not dependable with keeping Rx Refilled. Very bad communication skills.

Alexandra Gabitto

First of all, I’d like to say that I am a long-time patient of Dr. Busch. I was diagnosed with anxiety and depression during my teens, but have experienced anxiety attacks since I was 6 years old. Dr. Busch’s experience with medication was what brought me to his office, because it was clear that I was not improving at all with therapy alone. I’ve been with him for years and he has always managed to find the right medications to suit my needs. I am 28 years old now and around 6 months ago I was finally feeling like I had a good grip on my anxiety and a much healthier mindset with the prescriptions I was given by Dr. Busch. This all changed the minute he retired and PACE Mental Health took the reins. I was instantly told to wean myself off my medication even though there was nothing that was affecting me negatively. At first I was fine with it but after a while it was clear that I simply couldn’t function on the same level that I once did. My dissociative episodes were back as well as my panic attacks when they were all but gone before they attempted to wean me. This past week it reached a point where I was contemplating suicide. I walked into their office sobbing and the woman behind the counter literally told me that I should bring my insurance card “next time” even though I made it clear that I was thinking of going to the hospital for suicide watch. The doctor was no better — she asked me if I was “ok” even though I was literally sobbing in front of her, only to dismiss my comments about how I needed this medication to function and that I was contemplating suicide without it by asking me the same questions which I have been plagued with since PACE took over -“I don’t understand why you are taking this and why you think it’s ok i.e. I want to come to an agreement with you about taking away something.” Here’s a question for you PACE: Why are trying to fix something that isn’t broken? I left the office without even bothering for a prescription or a follow up appointment feeling humiliated, invalidated, and still extremely suicidal. I was lucky in that I was able to send a text message to my loved ones before my attempt and the only repercussions I have now are extremely bruised hands and forehead. I managed to get the two benzo medications I needed through another source and after a few days am feeling better than I have in months. I am not the only one who has had this pushed onto them by the new staff. They continue to believe that the medication regime patients had under Dr. Busch is faulty despite the actual status of said patients. I for one am now trying to make contact with John McDivitt, Dr. Busch’s therapist who is now working for PACE to see what other doctors are willing to help me because it’s clear this one does not care about my well-being at all.

Tim Nahhas

PROFESSIONAL STAFF. GREAT EXPERIENCE.

Robert C

Truly a great experience. The staff is not only professional, but greatly cares about making your experience worthwhile.

dan smith

Great Staff , Very professional I wish i could give 6 stars

I torres

Front desk girl was very friendly and caring she explain everything before being seen i think her name was nancy NP Annie was great Basically everyone was awesome i was nerves due to bad review but they do explain all your step so i felt i was family to them.

Kristen Leigh Coffin Allen

Hello I am Kristen. I have been a patient of PACE Mental Health on and off since 2015, because I moved was the only reason I had to leave at all. I have been back with them since 2017 when I moved back to the area. I am going to start with Joanna and Nancy, the two lovely ladies you meet coming in and who you say goodbye to on your way out. These two wonderful ladies are like family to me. They know who I am after years of service with them and know my voice on the phone when I call. They always ask me, as I said they know me well, if i'm okay and sit and listen to what I have to say no matter how long it takes me to say it. Next I get passed off to Jarod my medical buddy who takes all of my medical testing including my weight which even my husband doesn't know so Jarod and I are good friends and whenever I see him, his good natured attitude make me just feel like I'm at home with these people. It's the one doctor I see where I don't get scared before I go into my appointment. Twice a month I see Sanna who is a wonderful therapist who tries to show me in every different way how to relax and work on my issues so that I can live a normal or as normal as possible, life. I leave Annie for last because I see her once a month and she is a beautiful lady whom I've bonded with very tightly and wouldn't be writing this review if you don't know theses people like I do. They can make your life a better place to inhibit. I have come to love these people deeply as whom they represent in my life. I am lucky to have found these people who treat me for my various illnesses which make my life difficult to live. Had I not reconnected with all of these wonderful people from PACE again, I'd be a nervous wreck who had zero people skills. So this is for the fine folks who desire to seek real treatment and not what is not best for you. I have seen others exit from their sessions emotionally distraught, and some even angry for not getting their way, this is not about getting your way, it's about getting right with yourself and the world around you. I just thought i would say that for the point of being truthful. If it is something that you seek that isn't good for you, you should seek elsewhere and seek out PACE when your ready to get help. This is what I have to tell you about PACE Mental Health. When your ready to get help, this is where you should seek it. Many Regards, Kristen Leigh Greener

Kendolyn London

Yanci & jenita are great they help you on everything make you feel welcome as new patients NP SHE WAS AMAZING I DIDNT HAVE ANY PROBLEM

Nicholas Shaman

Very helpful and understanding of my issues.

geoff gray

Both Excellent staff and service would recommend !!

Jessica Rowe

It was very refreshing to experience this level client care

Sadie Hall

PACE has wonderful patient care and is very attentive to your needs! I always experience great communication and helpfulness with getting my prescriptions filled and setting appts. Highly recommend!!

Gail Follett

LOVE LOVE DR. BUSCH.... I drive an hour for him to be my psychiatrist becuz he listens donesnt force u to to take things that dont work an keep working til u find wat does work... HE'S THE MAN!!!!!

Tanner Braython

Im all about balance and self care and this place helps me do that.

Aprealia Arabia

They Strive to Give Us, Their Patients the Best Quality of Life.. Medication & Therapy to Help Us Heal. Still I Miss Dr. Gerald Busch.

Jonathan Williams

DONT DO IT!!!! this practice will have u coming in 3-4 times a month to collect your money which is all they care about. the actual medical staff never calls you back directly- hold times are outrageous and now they forward your call to a voicemail box that they never even check whic his even worse than before. especially since they only have 2 people answering calls. God forbid you need a prior Authorization on a prescription you will wait weeks and your pharm will probably give up- GO SOME WHERE ELSE!! the positive reviews are from the staff- i used to work there until they shut down our office "the call center" with a 1 day notice and paid us 4 weeks later- terrible place- horrible management- get REAL treatment somewhere else- everytime you have a small question theres a charge or appt attached to it

Manda Zientek

I have no experience with any of the doctors because I was there for the therapist only, but the staff is pretty nice. I did encounter one lady there, a very tall woman, don't know what her position was. I spoke to her my very first appt in her office and don't care to speak to her again, she don't seem to know things she should know without arguing about it. BUT Heidi is the therapist there and she is most definitely WORTH any negatives. Truly, a very awesome person to see.

Olivia Doherty

When ownership changed from Dr.Gerald Busch to PACE; this place went downhill fast.

Sam Blackmar

Truly professional staff, concerned about their patients and kind and considerate.

Alexandra Jimenez

My brother said his psychiatrist yesterday was nice, but she forgot to call in his prescriptions and we’ve been on hold FOREVER trying to get through. Completely unacceptable...per previous reviews, many other patients have had the same issue. Don’t make the same mistake we did. Update: Meds were finally called in. Current combo isn’t working for my brother and the dr was quick to return the call to get more info and set up an appt.

Tracy Bingham

I go to both offices and I really love the new staff. They make this process much easier for me.

April Yaseen

The Office is Very Clean and Comfortable. Polite and Honest Staff. Dr. Busch is the Best Psychiatrist in Texas because He Truly Cares About His Patients and Does Not Judge. As Well As His NP ‘John’ Thank You All

Josh Jimzzz

Loved it so much the doctor is very very sweet front desk she was nice helpful

Dana Marcotte

Great experience! - staff truly cares, got an appointment quickly

Tonya Fields

the new staff makes all the difference. They take my insurance and listen to what I need. Thats all I can ask for.

Kim Davis

Super helpful! One of the best I had the pleasure of working with!

Daniel Witt

Absolutely the worst experience with an office staff over the last year. My wife and I began as patients of Dr.Busch before PACE took over the practice. The office staff has difficult to deal with. We had hoped that things would get better with the takeover but they have not. We still continually have issues with appointments being canceled with little to no notice. Then when you try to re-schedule they can't see you for 2 more weeks. In the mean time, your RX has run out and they will not refill it without an office visit, which they will inevitably cancel again... Every month we have to call several times and argue with various people to get them to honor the Doctor's notes stating that we only need to come in every 90 days. Nobody communicates and despite a dozen or so voice mails and emails left requesting contact with a manager; we have NEVER had a manager respond to a single attempt to contact them. It's an absolute joke. We are currently in week 3 of trying to get a simple pre authorization form correctly returned. My wife is going on a month without her medicine and NOBODY with this organization cares enough to even call us back. You can not mess with patients medicine like this. It's dangerous. We're talking life and death here when it comes to depression. We really like our Doctor there. It's a damn shame we're having to move on to another care provider not because of the actual care we receive, but because you choose not to deal with the awful mis-management going on in the office. Truly disappointing. Do not waste your time dealing with PACE in Houston or Sugarland. They do not care about your well being. One more day with no response or resolution. Is anybody out there?

Jesse Scanlon

I went to the old office when Dr. Ravi was running it. I did not know if I was going to transition with the new doctors and staff but I am really excited about the new staff! I have been to this office and the one in Sugarland and they have already helped me out with a lot and have been extremely professional. Would definitely recommend this practice to others.

asd dsa

El Dr. Busch no está en los médicos de esta enfermera de la oficina apenas que son tremendos. Usted conseguirá dijo qué tomar y dijo qué hacer y si él no le gusta usted usted conseguirá disrespected. ¿Y si usted llama usted tendrá mejores ocasiones que golpean el bote de la lotería que conseguir alguien en el teléfono sin embargo, si usted consigue alguien en el teléfono, conjetura qué? Su un centro de atención telefónica. Tan aquí es lo que usted conseguirá en este lugar: Actitudes terribles con servicio horrible y una pérdida del tiempo y de dinero. Eso explica la experiencia que usted tendrá, satisfacer se hacen un favor y llevar tan la atención lo que han dicho otros, porque ellos mentira del aint

Jason Javich

PACE offers a friendly inviting environment with attentive staff and short wait times. It's one of the better mental health facilities in the area. I was able to get a same week appointment for both psychiatry and therapy and highly recommend seeking out their services.

J Cd087

I took my daughter to see a psychiatrist this morning, and this woman at the front desk didn't have the human decency to acknowledge me when I signed in: she intentionally kept her head down and acted " oblivious" to me standing there. I was certain that she would say something to me in regards to signing the sheet for patients who have appointments to see a doctor. She was so nasty and unprofessional she scratched my daughter's name off the list as if my daughter had been checked off to see a certain doctor. As soon as my daughter and I left the doctor's room after we saw, her this heavy set woman that works at the front desk talks nasty to me for no reason. I don't see how people like her gets a job working directly with the public. This all took place on June 17, 2019.

Riley Nichols

Love dr. Busch & miss annie

Rhondavas1977

I love Dr Busch! He's a great Dr who listens to his patients! His nurses are really caring and attentive! I feel badly for the girl's that work the front desk because they are always swamped with phone calls and even though they try to do everything to get to everyone's problem or question sometimes there isn't enough hours in the day for them to handle everything that same day, but they will eventually will answer you. I've been there at the office when I've seen people being straight up disrespectful to these girls...C'mon people you should be a little more patient and try to understand that disrespectful people get no where...Niceness will get you a lot further in life!

Kendra Smalls

EXCELLENT CUSTOMER SERVICE !

Chris Holland

They do not return phone calls and have forgotten to send in my eight year old son's prescriptions to the pharmacy on several occasions or simply do not bother filling them. The pharmacy calls them several times before telling me repeatedly they failed to get doctor's authorization on the prescriptions. We saw them on April 19th 2019 and they had still failed to authorize a crucial prescription as of April 25th. I called and complained today to their scheduling department. The man I spoke with said to speak with the business manager at the office if I have any future concerns, but was very helpful. The front desk is very curt if you are late by even just a few minutes. Most doctor's offices provide a grace period of 10-15 minutes as a courtesy. On several occasions I have called them to schedule an appointment and they never return calls or respond to messages. Also, in all the months we have used them, I have never once met the doctor or seen him. We have only ever met with the nurse practitioner John, which makes me wonder where the doctor is. Does the doctor even visit his offices? We have run out of medication at least once and it is very likely to happen again. Don’t use PACE if you are looking for a psychiatrist that is attentive to your needs or your child’s. I found a new provider. They prescribed three medications for my son and told me there was nothing more they could do for him because he was not old enough. Again - We have NEVER met the doctor. We have had to go weeks without a medication because Patricia Sabien claims to be backed up in the office with preauthorizations on the medications. she blames Medicaid for the delay of 14-21 days in filling Focalin. Apparently she is the go between between the insurance company, doctors, and pharmacy. Request they hire more staff if you need the help, respectfully. I posted a similar review for the Sugar Land location because all of the staff travels between the two offices and I have had the same problems at both locations. It is noteworthy that this location is very difficult to reach because of traffic during peak times and even more so because of the construction on the southbound side of Houston in several places. I called them and told them we will not be returning. It took in excess of two weeks or his final prescription to be filled. They are negligent towards their patients’ needs. The people who pay for this are the patients and their families. I do not recommend Pace Mental Health to anyone.

Dan Ciesielski

PACE has really improved from my last visit. They truly care about their patients and look for any way to keep improving to provide outstanding and professional services. The staff is extremely friendly and professional and genuinely care about providing a great experience. The doctors are extremely friendly and helpful. They truly take interest in each patient to make sure you leave happy and all your questions and concerns are answered. They’ve been a tremendous help to me and I look forward to having continued support from them! Keep up the outstanding work!

Emily Garcia

Called and left 3 messages, never heard back. Way to take mental health seriously

Donna Bowman

Wonderful Doctor. He listens to your needs and you can tell he really cares.

Kenneth Bailey

Dr. Busch and his staff are great. Ten thumbs up.

Victoria Bergman

Tried to make an appointment online, and was never called back. I called myself a week later, was put on hold forever and then finally was given the option to be called back once someone was available. Finally got a call, and the woman apparently could not hear a single thing I said. She kept asking me to speak louder and to repeat everything, to the point where I was literally yelling into the phone. She was rather rude about it too. Still wasn’t loud enough. As someone with anxiety, phone conversations are already stressful enough for me, and this just was too much. I ended up hanging up and will be looking elsewhere for a psychiatrist.

David Barron

I had a 3:15 appointment and was not seen until 4:15. I was told that one of the two doctors was out with a sick kid so appointments were backed up. Not only was I not informed of the patient backlog (in which case I would have either come in later or rescheduled) but I was told to be sure to come a half hour early to fill out my new patient paperwork. So I ended up sitting in a depressing, dirty waiting room with no windows for an hour and a half. Worse than the DMV. Secondly, I did not feel that Dr. Thomas was very professional, and she didn't give me a feeling of trust or confidence.

Stacie Jones

I love Mrs. Annie but what hospital do they work out of?!

Kyle Xd

After some time and sessions here my brother is like a new man ! If you need to get some things addressed or have a family member that might like I did , this is a fantastic place