Reviews of Mesa Springs (Psychiatrist)

Siluandra Moore

I recently was in the adolescent inpatient program here and it was okay I guess. Overall my stay was fine, the food however almost always made me nauseas. I enjoyed the groups and found them helpful. I didn’t like that I couldn’t at least hug other patients even of the same gender. I felt that the program did help but I knew I needed to stay longer. I wasn’t feeling as depressed or suicidal as when I first came but I still felt that I needed more time. When my physiatrist told me on Friday that I’d be discharging the next day I wanted to cry. Not from joy but from worry. I still did not trust myself and I was afraid of trying to do something. So on Saturday I talked to dr.alvi and told her I needed more time and that I wasn’t ready to leave just yet. She didn’t listen to what I had to say. The whole time I was talking to her I felt as if I was being ignored, no matter what I said. A few hours later I was crying because I knew I was going to have to leave. Then they packed me up and I went home crying all the way. Now I have to go to innovations so I guess there’s that. Isn’t being depressed so much fun?

Klaus Driessen

Totally misdiagnosed my wife and over medicated her and sent her into a catatonic state. Had to take her the emergency room at another hospital. Total incompetence.

Maybell Boggan

From the moment I made initial contact to see what our options were for Chris, the lady on the phone was very helpful. I did not know what to expect when we got to Mesa Springs on 10/28. The front desk lady was very helpful and nice, the therapist, doctor, and other staff were so nice as well to help Chris prepare for the fact that he was not going back home with us that evening. The first day was tough, but we had the opportunity to visit Chris and eat lunch with him and have some free time with the family as well. He was so sad, but after the first couple of days he started to interact with others. The therapist and nurse would call me and keep me up to date on how Chris was progressing in therapy. There was an incident where his clothes were missing from the laundry and I mentioned this to a staff member and she assured me that his clothes would be returned. About two days later, he had his clothes. We never would have thought that our son would be suicidal let alone end up in an inpatient hospital. I am glad we did not take him out of there and gave Mesa Springs the chance to help him. He was in there a little over a week and it was such a relief to know that bullying would not take our son from us and he is learning daily how to deal with bullies. Thank you Mesa Springs and all your staff for the support and kindness you showed our family and helping Christopher and us through the most difficult challenge we have had to face as a family. God bless you all! Merry Christmas!

B Moss

We have, unfortunately, had to have our 14 year old daughter hospitalized twice this year. The first experience at Sundance was absolutely horrible. The whole situation felt more like a prison than a hospital. The second time, our new psychiatrist recommended Mesa Springs. Even though we had to drive an additional 25 minutes - it was well worth it. The facilities are nice, new, and clean. The staff is very friendly and courteous, They were eager to help, encourage, and equip both the patient and the parents. They were also very helpful in setting up the doctors and therapist needed once you leave. I cannot speak for some of the reviews I have seen here. But, I will tell you that under the circumstances, this place was a blessing to our family. The only negative - is the amount of paperwork and time it takes to be admitted. I think an electronic tablet device would work much better and be much quicker.

Elizabeth Thompson

To tell you the truth this turned out to be toxic! Fake staff who showed fake kindness students forming cliques rude doctors understsff I was threatened by other patients and made fun of crying wouldn't even help .seriously I put myself through hell and trusted the wrong sources.

LaTonya Ainsworth

They were so good to my daughter she loved being there

Dennis O'Donnell

I had a wonderful 10 day stay at Mesa Springs. There aren't enough words to express my appreciation for the excellent caring and supportive staff.

C T

April 2019 Read the reviews on them only wanting your money! They are so true. An assessor spent 20 min asking my daughter questions off a sheet of paper, determined she needed 8 days of in patient treatment. I asked to see a true dr. She had left for the day so they teleconferenced a Dr on the Ipad to talk to my daughter for a few min. My daughter couldn’t even understand her. She recommended in patient treatment. They had the paperwork ready quickly and was basically like just sign here. Wait a minute.... they hadn’t even discussed payment arrangements or anything. You have had my daughter for a whole 30 min and want to admit her for 8 days to try some therapy and put her on meds? i asked tons of questions about the facility and treatment regimen. Then asked if I could talk to the business office about the financial side. Guy came in and explained its almost $900 a day and that doesn’t include any 3rd party billing from physicians visits. Are you kidding me!? After talking it over with the Mrs we decided to decline and told them we will set up more testing and work with another center we are already working with. Thats when he brought in his manager to try and close the deal. Felt more like a car sales pitch and it never felt like it was all about my daughter. I have really good group insurance and understand its an easy payday for them but this was ridiculous. We even told them our plans on continuing with this other center that we have history with and we find out the next day THEY CALLED CPS ON US! We pride ourselves on being the best loving, caring, and providing parents we can be so this was a huge slap in the face. They had no basis for their claim. Both me and the wife totally feel this was retaliation. Be aware. Its definitely a situation were they can play on your ultimate vulnerability- getting help for your child and they will do what ever it takes to sell you on it.

leslie wipp

Kiddo was there for 10 days and honestly loved it. I no longer worry they won’t ask for help when needed after staying at Sundance for 4 days- we pulled them from there after they failed to provide basic bedding after 4 days. Mesa staff goes above and beyond, the facility is clean and beautiful, the quality of care is above norm for the area. This is so far the only facility in the area that I can commend. Their visitation for adolescents is also a step above and can really help put families at ease.

Health Plus

What a joke! Although not even close as bad as Millwood. I recently had a relative that unfortunately had to experience both places and while Millwood would be a negative 10 stars, Mesa Springs did have maybe a couple of positive attributes....1. They DO have quite a few group therapy sessions that actually have good content and #2. I was told the food was good. NOW, AS FAR AS THE NEGATIVE... The Psychiatrist that I spoke with 1 time, while he was on his car phone...spoke about the patient as if she was 12, not 17 1/2! Completely unrealistic expectations (In my professional opinion). I am beginning to wonder if he has ever worked with adolescent kids before!!!! Come to find out, he is the medical director! Scarry!!! They changed her medications daily, yet kept "forgetting" her regular ever day meds and it was day 5 before she started getting her regular meds...then they constantly add more and more and of course with constantly changing meds, upset stomach and cannot eat, cannot sleep because again they messed up her daily meds that were working!!!! Then out of the blue...we are discharging her tomorrow. WHAT? She hasnt been able to eat in days, meds are all messed up and without even talking with me or her regular therapist...they just made the very unprofessional and potentially detrimental decision to open the door...with all of these new issues....thanks, I guess Ill take it from there! I guess all of these places are the same...its all about insurance and money...it has nothing to do with the care, treatment and aftercare for the patient... What another sorry excuse for a "Mental Health facility".

BullCricket75 .

I am extremely pleased with the care I received during my voluntary stay here. The facility is brand new and immaculate. The food is fantastic. The staff were all very professional, caring, and helpful. The best part? It is an entirely SECULAR program. No one was forcing religious bs or circular logic down my throat. I didn't have to deal with prayers, chapel groups, or doctors trying to encourage me to form a relationship with their personal imaginary friend in the sky. I actually got therapy. The groups were enlightening. I was helped. Thanks Mesa Springs!

Matthew Baker

To reply so mesa when u said thay profanity isnt ok. Lol i agree. But then why is the new boss. Misty. Always curses to her patients. Very unprofessional and she really cant take negative feedback. Ur place is so anti Christianity its disgusting. So much acceptance for those who dont follow jesus but so much hate and just disrespecting comments about those who do * also it took about 7 hours to get a assessment

William Hickson

I had a panic attack and told him I wanted to go home and for that they told me that if I left that my insurance wouldn't pay for the whole day, and I may possibly be discarded from the program so I told them to bring out the papers and I would sign down and And that they were not very professional concerning people with panic and anxiety disorders, which I struggle with and that if they couldn't understand a panic attack ? The counselor seamed more concerned about billing my insurance for The whole day rather than my well being,

Robert Mehalick

There was nothing I liked about it overall. 1 therapist in the faith program was amazing and the techs but the "doctors" and "therapist " were the worst I have ever experienced. ..again besides the faith based therapist ..other times I was called names like dick and jerk in a group class by the "therapist"...said was a slip of tongue...then called me superficial...(way to build someone's confidence in treatment right) a lot of condescension, no one on one help unless was requested, intake took forever, literally had to get a different therapist to submit my paperwork back to work because mine was not doing it in time, was put in wrong counseling group during inpatient (but then was changed to ther best employee in that place faith based therapist) ...im no religous nut but her method was mind,honest, touching, and you could tellshe cared and knew how to help leople....i was over prescribed meds until I turned them down and essentially assessed myself (most likely because you don't get really any one on one work for anyone to get to know your real issue. During another outpatient therapy group session the counselor was letting a patient counsel me instead of take control othe group. Worst experience for treatment ever...I promptly left and now have a great therapist. ..I literally relapsed because of the counseling I got there. Wouldn't recommend this place if it was free...I'm embarrassed by my actions due to the onset of relapse too...but hey they got straight up $$$$$$from me over 2k. And as other reviewers have said there were a lot of missing items...hmmm...not mine but i saw a lot of it....please seek help else where...anywhere. ..not here...oh and when I went to vet paperwork I was told would be waiting after I discharged myself. ..no one knew what I was talking about...left a message for the doctor and the slip of the tongue therapist to call me...supposed to be within 24hrs...that was Tuesday. ..it's now friday...thankfully my insurance found me a real counselor who its tons u ranges great...and guess what been sober, not called names, dismissed as and helpless fool, and I can just tell he is smarter on how to counsel addiction....they think we addiction re addicks. ..yeah I spelled it that way on purpose...p.s. they will tell you whatever to get you to sign up...it was told could use phone to pay bills...well not true...it had to go from nurse to doctor to head of facility to do this....don't believe the intake it's all andddictionrebout the $$$. $$ which is probably why they have 1 good faith based therapist...hell there was a nurse and tech who made me feel me like I'm worth something not jus a dollar sign....seek help elsewhere and beware it is not a sister facility....don't ask them that you probably be told a lie and then a dick for even daring to ask that question....I'm so much happier I have a real counselor now....If you want this kind of treatment and verbal beating...then pay for it cus they will take the money for sure

Kellie Kellie

Where do I start. For the sake of anonymity I don't plan on giving any identifying information. My child was 'accepted' into their PCP program at their Keller location; all that seems to really mean is that our insurance covered it and they had an opening in one of their groups to place them in. During our time here we had the same therapist and 'teacher' for class but went through two psychiatrists as the first one left the program. Within the first week of this program my child was given medication, no diagnosis just medication. Home sheet notes were ignored in regard to concerns about medication side effects and behavior attributed to them. Requests to speak with the doctors went unreturned, on several occasions. School time was a joke, my kid is so far behind now it's absurd, it's unacceptable. Group therapy seemed more like social hour; it was very obvious. I question how monitored the children are in this program due to the incidents we experienced and due to comments from staff members. My child is quite impressionable and seeks the attention and approval of others so they kept seeking that. (Think personality disorder type stuff.) When voicing this issue to the 'team' it went unheard. Yes, they have you do family sessions that are okay but that is just to check the boxes for your insurance. None of the sessions felt productive. By the time we were done with this program they were on four medications- while no diagnosis had been made, mind you this is weeks after the first script is written. After seeing our doctor once completing this they informed us that the symptoms that were constantly written on their home sheet was medication induced. Since making the changes suggested and cutting the medication down life has been so much better in that aspect. However, I feel like the program was a detriment more than an aid. Mentally my child is no better than before. I feel like they're just collecting insurance money and pushing pills. The staff did not seem motivated to do much at all.

Veronica Fields

I would not give one star but it was the only way to review this place. After working tirelessly trying to get my niece in this facility, it ended up being all about the money. Money over mental health. My niece has good insurance and they still required $5,000 down just to get her in the door. I'm disgusted with how our society runs today. Seems only the super rich can get the help they need. Forget the working class or even worse, people who live in poverty.

Maria Ewing

Wish I could give a zero stars. Unbelievably inept. My daughter was admitted on Tuesday, today is Saturday. First time we've heard from them and the "weekend therapist" wants to talk about discharge but doesn't know when it is or where my daughter will be going (According to my daughter, she's going to a 30 day treatment program but when asked, can't even say if it's inpatient or outpatient, all of which is against her current drs. advice) and she's just met my daughter this morning! Top that off with the fact that the drs. there haven't contacted my daughter's psychiatrist or psychologist to find out what her actual diagnosis even is!

Brady Stephenson

great staff both inpatient and outpatient. my therapist, Misty England, helped me out a lot. i'm very satisfied with the food and the care i received from everyone there. i'd recommend it to anyone.

Mandy Irizarry

Mesa springs is a top of the line facility. This place really cares about people. They have amazing staff and top of the line therapists. Misty England is the best therapist I have ever encountered. She really knows how to help patients and help push them to reach their goals. This lady was such a blessing in ways that I can't describe. I wouldn't ever go any where else but Mesa Springs, and I would recommend it to anyone I know who is seeking help inpatient or outpatient.

Jenylyn Padgett

I came here seeking help, and I received it. For the most part the staff was extremely nice and caring. The food was good other then if you have food allergies or any other food restrictions it's extremely hard to eat cause they don't have the food for those people. I am allergic to gluten and dairy which you would think that a hospital would carry gluten stuff and soy milk and soy cheese. I was able to find some stuff to eat but it was hard. The staff was great and I definitely recommend the place, it is calming and clean.

Ally Evans

i had a great experience although it didn’t really help me in the long term area it kinda gave me a break from home and everyone and it was really good. and whoever is reading this tell Ms. Porsha Ally says heyyyy girl when’s the wedding!

Shellie Somers

My son is 16-year-old and this was our first experience with a mental health hospital. This review isn’t necessarily to bash the hospital but to give insight to other parents/guardians considering care here. My son was suicidal when we had our first evulation in September. He did not have insurance at this time. After a brief description of his thoughts/feelings of self-harm it was determined he needed inpatient care. (This assessment was done by a lady who after speaking with us then conferred with the doctor whom I still haven’t met.) Because of the no insurance issue and the fact that we weren’t able to give them $3000 that day he was denied treatment and I (his mother) was reported to child protective services. (She told me this was just procedure. CPA took no action because of our inability to pay) Fast forward to now, October. He has insurance. We come back for another evulation. The same procedure, we talk for a few minutes, she confers with a doctor, he recommends inpatient treatment and awhile later he is taken away. Taken away to a place (the sunrise unit) I’ve never seen; to be treated by a doctor I’ve never meet. This was alarming BUT I was desperate to get help for my son. I thought this would be the safest place for him. We were told about the varieties of therapy that were available to the adolescents here; each one suited for each individial. This didn’t happen daily. When he did get to participate in a therapy he enjoyed it was always cut short. They did however offer group therapy many times throughout the day. This isn’t for everyone. It wasn’t beneficial for him to be in group therapy with 12 and 13-year-olds. I really thought this would’ve been recognized by staff right off the bat however it continued for the entire seven days he was there. Let me back up to the call I got from the doctor. The doctor I STILL have NOT seen or met. He tells me my son is severely depressed (which we already knew) and wants to medicate him (which I expected) but I didn’t expect the hospital to hold my son hostage when he was ready to leave. My son was experiencing other boys harassing the girls and other patients that they didn’t approve of. Staff took no action. On day five we expressed our desire to take him home. He was feeling much better and felt like he could improve better out of this environment. He had completed all of the levels required of him and had a good handle on his emotions. On day six, I again expressed the desire to take him home. (this was only one day early than the suggested release date.) Durning our “family day” visit (Which is another issue I had. Every single visitation was cut short by the staff. The kids were always brought down late and taken back to the unit early.) I was then pulled into a room and told if they did release him it would be against doctors orders, therefore he wouldn’t be entitled to any of his prescriptions or psychiatric care. If I decided to leave the hospital without the doctors consent CPA would also be notified. (not that I could technically leave with him due to all of the locked doors..I reluctantly agreed to let him stay the extra day, not that I had a choice. Was this a money thing, sadly I think so. I was told he could go first thing Monday morning. I waited 3 hours. I felt like this was done intentionally. He was done with his discharge papers long before other kids that were released before him. This was unacceptable. If this is your first go around with Mesa Springs or any other psychiatric hospital please know what you’re getting into before you let your child walk through those locked doors. One other thing. To the lady who identified herself as the head nurse with long brown braided hair. I was completely disgusted hearing the way you talked to a just released male patient in the lobby about a medication error. He just wanted the correct dose which was smaller than the one that was written. Shame on you for making such a scene in the lobby in front of all of those people!!

Andrew Hawkins

They are holding people against their will. Telling us that if one was to try to get out and the didn't see "fit" they would get a judge to sign an order to keep patient against their will.

Lisa Swyers

Front desk personnel can only be described as shockingly and unnecessarily rude. I can't imagine why management would continue to defend and excuse such unprofessional behavior. I'm sure there are some dedicated hard working staff members but first impressions are important. The negative reviews are, in fact, regrettably accurate.

Joni Van Noy

It is no exaggerations to say Mesa Springs saved my life. I enrolled in the outpatient programs due to debilitating anxiety and depression. In 5 weeks the doctors got my medications balanced and taught me coping mechanisms and remolded my thinking habits. EVERY single person on staff there was pleasant. The food was great and the daily therapy and curriculum is so organized and well thought out. I would 100% recommend Mesa Springs to anyone struggling.

Dianora Senora

Their intake department can’t get it together I called yesterday morning and then was scheduled to come in at 1:30 the next day since they said that was the only time they had for an assessment I call in the evening and their manager says that you can do what walk-ins but they recommend making appointments and they can’t guarantee a bed when the other person the day before he told me that they had they most likely would have beds available the next day since they do discharges we’re going to have a few discharges the next day then she tells me that she doesn’t see anybody going home and can I guarantee that there would be a bed available for my son I message them through their online portal and they told me different that I can also walk in and don’t need an appointment and best times to come over between 10 AM and two for walkins and assessments as people discharged between those times I show up drove over 67 miles one way in the morning at 8:30 to have my son assessed explained that the therapist said that she cannot work with him one on one until he is admitted inpatient first based off all the information I provided via phone to her and they turned around and said that he’s going to need IOP I said that’s not going to work for me driving him every day 67 went one way and 67 miles back another way so she help me locate two other options near me mind you I live in a rule area with very little mental health services in my area they said that the program that she recommended me to only takes children out at 13 and older and my son is only 12 so once more I’m back to square one with no services and no help or intervention for my son and now the state is involved but no support or services are being provided for him And also I was really concerned that the person that they did the assessment didn’t even bother to look at his check marks only made checkmarks and compare him it’s obvious that he is in denial and denied that he has no problem as he said that he has no problems at all and how they failed completely to see how manipulative he is She clearly is not trained enough to see that that’s a symptom those are symptoms he’s having already but apparently they don’t care about our family safety as he has threatened his 9 month old sister and 5 yr old brother and our family does not feel safe So apparently my son is pretty safe and not bad enough to be admitted and they don’t care that family feels unsafe and in danger with him in the home. Don’t bother driving up there for children services As big as Texas is you’re better off looking for other options and doing your research at other places this place is not as great as people think it is there’s more options and I have located one in Houston that I’m willing to even find out and see if they’re willing to help my son since this facility doesn’t think he needs help If you look in take the time to look at all the reviews much about 90% of the reviews are from adults so therefore you can see their emphasis in focus is really adults not children

Caitlin

I came here for help with depression, anxiety and grief. They gave me the tools I needed to be able to persevere through bad thoughts. They also helped me find medications that work best for me. So thankful for this life change.

sarah stewart

To me this was the Hilton of all places you could ever go. They have their schedule packed full of activities and therapeutic sessions all day long with wonderful food amazing staff and truly caring Physicians and nurses and technicians. Also smoking breaks and many of them for those of the nervous wreck type! Look no further there is nothing like and I've been to any trust me. Mesa Springs is the best by far.

Rudy Cox

Inefficient at discharge. My daughter was held 48 hrs longer to wait for a doctor's signature to be released. 48 hours of astronomical cost for a doctor's signature!!! Really? Business is to make money, this is no different. :(

Analisa Roche

After a bad experience with a different mental hospital, we found Mesa Springs to be just the right amount of structure, just the right amount of therapy, and just the right amount of medication tinkering. We are grateful for their intervention.

Mystic Sunshine

Dr. Alvi has no empathy and compassion for her patients. Mean lady. Other wise it was a nice facility

Zoe Boyd

I was there for 7 days. They treat you with respect and they are very caring. I was told by several people I'm lucky I got transferred to mesa springs because it is one of the nicest. I recommend this place, its very helpful and they try their best to make you feel comfortable and at home. And they have visitation everyday, so that's a plus.

Mark Leffler

Wonderful hospital. They took very good care of someone I love very much. Thank you!

Taylor Larremore

I can’t thank this hospital enough! I was needing help with my daughter and this hospital stepped up in every way possible from the wonderful person Hannah we met at intake. To the two business office people who helped me with my insurance questions and helped me set up payments both Jason and Jocelyn are great understanding people they took the time to explain what my insurance covers and understood I’m not made of money and went above and beyond to ensure we were put on an affordable payment plan. When my daughter discharged she was completely different and I can’t thank this hospital enough.

lone wolf40

I have heard really great things about this place, and I was in Sundance for 9 days, and they didn't help me at all, I was told that if I need to be inpatient again, to go to Mesa Springs, so there is a possibility I'll be showing my face there (hopefully not). My therapist told me that she loves your facility and that I should be taken there if anything were to happen.

James Barber

Kind and caring.

Lisa Amos

DO NOT GO HERE. I have warned you. One big lie, starting with the liar who answers the phone. Had an appt at 5:30. All I needed was a new doctor and meds. Tick Tick Tick. I am in a consultation room to fill out paperwork. I'd not had meds in days, felt bad. I'm hungry, gotta pee, it is now 7:30. Getting mad.Told the woman at the counter this was unacceptable, I am leaving. Then was told, You're next. I'd had it. THEY TRIED TO DETAIN ME AGAINST MY WILL! Heads will roll. A lot of heads. I was treated like a PRISONER! Looks SO nice...you will step into hell. I am NOT making this up. Had that woman laid hands on me-ASSAULT against me.Mesa has my info. CALL ME! Better: Have Dr. Keller call me.

Julie Henson

They take good care of your loved ones.

Ryan Craven

After overcoming my fear of committing myself to going through outpatient treatment, I was glad to find an intelligent, compassionate staff. From the reception desk, to the psychiatrists and counselors, to the AMAZING kitchen staff- each member of Mesa helped make a difficult journey more bearable. I still go to the 'Alumni Meetings', when i can, to receive encouragement from others who are coping and surviving. THANK YOU ALL SO MUCH! Keep your heads up, folks!!

Tamekia Jackson

I was admitted in Mesa Springs in December 2017, left in February 2018. Also I took there outpatient treatment which is why I was there for so long. Dr. Keller was my psychiatrist and Sarah Fong was my therapist. Two AWESOME people. They are the most loving and caring people I know in this field. I recommend Mesa Springs to anyone who needs help with depression, anxiety, suicide, etc. You will get what you put in to the program but all I can say is they helped me out a lot and I'm alive not Dead!!! George the rec therapist is Awesome too! Thanks and much love

Lauryn Lira

My name is actually Brandi Lira but I can't figure out how to log out of hers and into mine... My experience at Mesa was amazing. During my inpatient stay, Mary Ann was my nurse and I couldn't have asked for a better one. Instead of having to ask her for anything, she always asked you first. Misty was my counselor in PHP and IOP and she was exactly what I needed. She is fabulous at leading a group of people because she is assertive, fair and excellent at keeping people on task. She treated us like adults even when we didn't always act like them. Thanks for everything!

Kaysen Kerr

They helped my depression and anxiety in no way whatsoever. It will not only waste your time here, it will drain your wallet, and for what; additional stress in your life or more suicidal thoughts. The staff here is rude and it's not worth the time. I would recommend Sundance hospital instead. I wish that I could give them negative stars because 1 star is doing them a favor. DO NOT, UNDER ANY CIRCUMSTANCES, GO TO MESA SPRINGS!

Robin Francis

I went there for an evaluation and they wanted, nay, INSISTED that I stay for 3 to 5 days, otherwise they wouldn't help me get a psychiatrist to see, which is why I went there. I didn't go there to be pressured into staying.

Angel Garcia

really nice staff and great facility

Twinkie Delicious

BEWARE!!! This place only wants your money! Staff is incredibly unhelpful and downright rude! Went in for an assessment and was told that outpatient would be fine for me. Lady left the room for a minute and then said that I needed inpatient.. WHAT?? Why the change?? I declined and was told that I could start the outpatient and someone would get back with me the next day. NO ONE DID! I had to call them back to inquire. Was told that since I declined the inpatient that I would have to do another re-assessment. WHY??? Just did it 2 days ago.. nothing has changed. Any why the heck can't SOMEONE tell me why it changed from "it's fine to do the outpatient" to now I need the inpatient??? Trying to get more money out of my insurance are we?? Very disappointed! Aren't you guys supposed to be here to help me.. not hinder me?? Try going somewhere else where they might ACTUALLY care about the patient!!

TJ M

I was recently discharged after an 11 day stay in the Meadows unit in order to stabilize my bi-polar medication and treat my major depression and anxiety. Words can't express how impressed I am with this facility. The staff is well trained and compassionate. In addition to traditional therapist led group therapy the daily schedule provided opportunities to participate in yoga, art therapy, music therapy and pet therapy. I am so thankful to have found this hospital. It is a tremendous comfort to know, should I find myself in a situation where I need to be hospitalized again, Mesa Springs is there.

Henry Storm

Exceptional care. Caring staff.

Jane Doe

If you need outpatient help, Better off attending a free CODA or AA , NA, etc. and getting a personal psychiatrist who knows what they are doing.

Christina Thompson

My 14 year old daughter is there currently. The communication from the staff is good, and I feel like this is as good as it gets. That there needs to be drastic changes in the mental health care system. This hospital and its processes are just a symptom of a larger and deeper problem. For something that is supposed to be really "supervised and structured" There were tails of outward aggression of other patients, and worse bullying in the unit. How can that be in such an environment? I really was hoping there would be more one on one care, but again this is seemingly the ONLY module for mental health care in a hospital setting is putting really troubled, impressionable adolescents in front of others with the same or worse issues. It seems to be a breeding ground to pick up issues, opposed to help eradicate them.

Fat MackTV

Lol I loved it , I went when I was 15 I'm 17 now , felt like I was in a hotel the food was excellent also I liked the classes we had !! Thank you Mesa Springs !,

David Glenn

I have multiple family members that have been here and they were great help each time!

Beverly Jackson

I had an awesome learning experience at Mesa Springs. Kind of a rough start the first day due to the fact of my depression and anxiety it was hard for me to talk during the outpatient classes. Thankfully Misty my therapist had a lot of patience and encouraged me to open up I learned coping skills that two years later I'm still using. my primary care doctor referred me there I was the first person that he had referred there and since he received my review of Mesa Springs he has since referred several of his other patients to the facility. I truly believe that my primary care doctor Dr. John Briscoe and Misty England my therapist at Mesa Springs saved my life and my sanity. Mesa Springs and Misty became my safe place.

Matthew Moody

I would like to start by saying that I have been almost every other mental health facility here in the DFW region and Mesa Springs is like a resort compared to places like Milwood, Springwood, and JPS. To start off....when you get your original assessment at Mesa Springs, it only takes a maximum of 2 hours. I have sit for well over 8 hours waiting for an assessment at other places. The staff genuinely cares for their patients here and they will go above and beyond to help someone in need. I did both inpatient and out patient here, and i can honestly say that the information that I learned in the outpatient program from Misty England saved my life. I suffered from multiple mental illnesses and also a 7 year off and on again heroin addiction. Now I am going to school full time in hope to one day become a therapist so I can help people, the same way that Misty and the staff at Mesa Springs helped me. I now have a year and almost 2 months clean, and I use the coping skills that I learned at Mesa Springs on a daily basis. I am happier now than I have ever been in my entire life, and I just wanted to say thank you to the staff at Mesa Springs and specifically Misty England.

Coley Williams

A friend was here for a few days because of an anxiety disorder, you would think that they wouldn't allow aggressive or threatening behavior but not the case. This predator would walk around behind anyone he could scare a little and get his kicks. the staff was aware but nothing was done. so me friend left worse than when she entered.

Monica Smith

I cannot ever repay these caring people for helping me to save my own life. Many say the center saved their lives, but I prefer to say they gave the tools and the rest is up to me. The blessings are daily and plentiful. A great big thank you for everything!!! I came in on a Wednesday expecting to go inpatient. I was upset when I was not able to go in, as I was not critical enough. That was hard to comprehend; once I thought about it, I chose PHP. I also wanted to stay for IOP, but insurance was not forgiving. The groups, therapists, nurses, doctors, and front office staff (Kristen) are wonderful people. I NEVER felt like I was imposing when I wanted to talk to someone. The doctors are top notch at helping relieve the pain and torment, and guiding patients to be open and honest without condemnation. The group members are my friends for life. My therapists are genuinely concerned about each and every one of us. Others are horrible and do not care. Yes, the food is great! . I am hopeful that one day, there will be recovery centers like Mesa all over the nation. This is THE place for those who really want help. Never give up!!!

Nancy Irving

The night staff if rude and unprofessional. Some of the staff members need more training and or coaching. Especially the ones that work with teens. I don't think it's right for staff to bully kids about weight or character when some people go here to get treated for depression. I believe that may make it worse. They need to hire people that care not people who only care about there pay check!

Richard Windmann

I got to my appointment time at 3:30, left at 5:00. Go to Greenhouse instead.

Michael Cranston

Having had an experience with my daughter at another center that left her with emotional scars that led to her needing further treatment, I was scared to death... But our experience was a night and day better experience. My daughter was extremely pleased, felt like she was really understood and received tools she needed. I wanted to wait for 6 months after her stay to make sure that the results were long-lasting and am happy to say, things are going very well. Staff was courteous and professional. My daughter felt safe and comfortable. Overall, great experience in an awful situation

Nichole Collins

I voluntarily admittef myself to this place after a Google search which led mento them. I was not looking specifically for this place but I thought I would give it it a try beginning with a phone call. The lady that i spoke to sounded concerned and empathetic towards my situation. Feeling confident and assured by our conversation i decided to go in for an assessment the next morning. I'll admit I'm an overly patient person, and i was getting anxious over the wait time. I was seen finally 2hrs after my assessment appointment. I recommend that you go in expecting to wait a while. The process took another 1 1/2hrs and they said that they cpuld help me. I didn't ecpect them to want me to stay immediately because i didn't bring any belongings and i jad online school work to do for my final day of class. I rold them i wiuld return the following morning instead. After returning home I realized i should have stayed instead. I called back and asked tjem if i could return that evening amd they agreed. Again the process was slow but I know there doing the best that they could given the situation of other patients. I returned at 9pm and didn't get into my room until after midnight. I was in the meadows unit and was greeted by 2 wonderful female nurses. I enjoyed the clean enviroment and amenities they provided me for my 9 day visit. The food was great and so was the cafeteria staff. I stayed there over a week and never had any serious issues or concerns. The Dr. And therapists helped me a lot and took the time to listen to me with no hesitation. I would and already have recommended Mesa Springs to others. If your an impatient and demanding personality this place isn't the right fit for you....

Lamontd

Great staff

Sante Center for Healing

It has been a pleasure working with Mesa Springs and we will continue to refer to Mesa Springs because of the confidence we have in their ability to provide top notch care. Thank you for all you do!

Chuck Weems

Well my stay at Mesa Springs was a life changing time of my life; Mr. Sherrod Instilled self-esteem by telling us that you were not born with a label ( alcoholic) I'm a retired drunk;AA doesn't like it,and the person I like to refer to as my teacher "even though she's a therapist "Misty is not a woman to mess with, because she will give you the eye;if you know what I mean. She is the last person that I would want to disappoint by failing to stay sober; and I look to her as a soft place to fall even though I'll pay hell for my misdeeds. I'm all honesty I tell people that if you know someone that's in deep dodo go to Mesa Springs. Oh I can't forget Dr.Keller the meds.keep me calm and the coping skills that Misty and Mr.Sherrod drummed into our heads helps and I s ,till refer to my notes from time to time . Bottom line is that the staff at Mesa Springs rocks. Thanks Chuck , I'm just peachy

David Bergquist

Mesa Springs was a great experience and saved my life. My therapist, Misty, was wonderful and insightful. She challenged my way of thinking and helped me improve faster. Thank you Mesa.

Eva Luna

This is a great place if your serious about what u want. I am so impressed. God bless all of you who work here. My husband is a new man.

Amber Mentzel

Im being overly generous with the one star rating. I went there for an assessment and to get help for my bipolar . Instead I was told I didnt qualify and yesterday I had CPS at my door. I had CPS at my door bc the young lady who did my assessment called them on me even though she told myself and my mother I was not a danger to myself or anyone else. I know it was Christina who called them bc when I spoke w her she openly admitted it. Christina also openly admitted that she didnt know my full history, my parents full history. I bring up my parents bc she told CPS my mom smelled like she had been drinking....( which my mother hadn't been) If Christina was so concerned about others welfare why did she let my mother get in the car an drive away? If Christina was so concerned she should have called the police ( which would have cleared the matter up asap). Also Christina did not take the correct notes on what I said and bc she didnt write down her notes correctly she in turn gave false info to CPS. My doctor of 5 yrs recommended this place and knows my full history and my mothers full history has seen both of us with my daughter and never once did he feel the need to call CPS. Christina did say to me they would be more then willing to treat me an do another assessment... Are u kidding me? I couldn't believe she said that. I was floored by the false info she wrote down about me and the false info she provided to CPS. Of course the CPS REPORT AGAINST ME WILL NEVER LEAVE MY RECORD BUT CHRISTINA SAID IT WAS NO BIG DEAL. She also failed to listen to the fact my daughter was not even in my control and custody as she has been with her father for the summer. If u remember I went there for help and was told by them I didnt qualify for such an intensive treatment plan. So if they said I wasnt a danger to myself or anyone else, her concern about my mother smelling like she had been drinking wasnt enough to call the police on the spot then what right or merit did she have to call CPS???? She gave false info to CPS so now its my word against hers....... If mesa springs really cares they will right this wrong. Ill update this review upon management calling us back which Im waiting for a call back. I'll keep everyone updated.

Rick Vehon

After calling Mesa Springs for help with our 13 year old daughter at beginning of June and over the next week 2 1/2 weeks the staff was most helpful. We had everything set up for initial consultation including all paper work, insurance info, etc. We finally went in for the consult on Friday June 16. Our daughter who was traumatized before we adopted her had finally accepted and was even eager to go into Mesa Springs outpatient program. After checking in we spent the next 3 1/2 hours mostly waiting for 3 different sets of professionals. It was now almost 9:00pm on Friday and everything looked great and we were ready to begin this week. After all we'd been through the last thing we expected was a call on Monday morning telling us they didn't use they a insurance my daughter has. This, after having all insurance information for two weeks. My daughter was devastated by this news. She does'nt understand and neither do we. How incompetent of this institution to allow a family, who had submitted all information two weeks previous, to not only get our hopes up after two weeks but then for them to keep us there 3 1/2 hours for nothing. Beware! Even with all ducks in a row from our end they allowed over two weeks to pass without even checking the most basic thing; how they'd get paid. It's horrible.

Zaz Hands

The doctor was funny (I forgot his name). The food was actually pretty great, and the beds were decent, plus I t was very clean. The amount of help I got was terrible. They drugged me up so I literally couldn't see straight and I was always uncomfortable, I couldn't sleep well, I couldn't talk normally, it was terrible. It did nothing to help with my depression, anxiety, suicidal tendencies, hallucinations, paranoia, or anything. Really, do not go to Mesa Springs. The food and beds are not worth it.

Patricia Scott

They didn't even help my daughter

Chris Munoz

Very helpful place.And awesone staff

laila nicole

you have to want to get better don’t be surprised if you’re the same if you put in no effort

Chris Y.

I recently came out of the facility and have some good insight for people who want to go there. Let's start from the beginning. I was suffering from stress, anxiety, and anger. The intake process went well. I knew to ask the questions of what costs to expect before I even said yes to treatment so I was not surprised to see the bill which actually was less than anticipated. The day staff in the "unit" was very polite and helpful. The night staff was a different story. They were very inconsistent in following what the day staff did. They were rude and didn't really care about the fact that I am human just like they were. The counseling at "groups" was good but not as effective as one on one attention would have been. I was told I would receive this one on one attention and was shocked to see them herd us around like cattle from group to group basically every hour. My counselor did her best to accommodate the situation and gave me a little one on one attention. My counselor was polite and very professional and was the best part of the experience. There were two of them that helped me make some change in my life. The food from the cafeteria was alright; it was by no means healthy and that part frustrated me very much. The coke machines they had everywhere were not working. This was very tough as I had to detox from caffeine while I was in there. Overall I would not recommend this facility unless you are OK with what I described above. It is a new facility and I am sure one day they will fix the coke machines. The exit process was very difficult. I am missing a nice pair of pants and my shaving razor. I called them to retrieve the items and was blown off saying that I signed off on the paperwork which they did not give to me upon exit. We had to call and have them faxed to us. The doctors there did a good job for the most part but I feel I was over medicated at the facility and could not think clearly to work on myself which is what I was there to do. Overall its an okay facility but has room to approve considering it just opened only a few months ago.

Christian Pimentel

This experience has helped me a lot. Truly a safe place to be. Misty is the best therapist. She guided me through processing and pushed me to reach the highest I could in my recovery. Without her I don't know how my recovery would go. The chairs suck but the payoff is fulfilling

charlie todd

I took my daughter there, she has been hurting herself with razor blades, burning herself with curling irons, erractic high and lows with severe depression, The police and her pedicatrican had recommeded, getting her admitted, I got there for an intake appt on time, waited over 2 hours. A women talked with my daughter for a very short period of time and then spoke with me, was quite rude, did not want to hear what I had to say, was interupting me when I spoke. Said the doctor would be there in a moment. She came in with a IPAD for my daughter to video chat for 3 minutes with a the doctor!!! Then I was told she did not meet the criterie for admitting her. The ladies at the front desk were very pleasant, but the counselor and IPAD doc in box are joke!! If you need real help for your child, do not go here. There is a website where you can get online counseling for a much smaller fee. If you want a doc in the box that is.

??? ???

I miss this place. It felt so safe for me and I want to go back. My emotional state has gone down hill but I am trying to pick myself back up with the coping skills I have learned here.

Sara Williams

Wonderful experience.

Sarah Zuniga-Estrada

I do not even rate this place 1 star. This place is a joke we aren’t here because we have a Groupon, we are here to get our loved one help. I felt zero support or guidance. I seriously sat in a waiting room for over 40 mins with no answers. Oh and also who ever answers their phone please get all your facts straight!!!

K.

While I've heard this place is good from actually several others who actually work in the medical / mental health fields - which alone is impressive, I had feared the 'billing side' would try to get the most money they could from an adult relative, still in college and has almost no money to call her own. I hate to be proved right, but dr and "assessor" felt based on my relative's situation (graduating from college and has internship) that if she could manage to do at least 1 week of intensive outpatient followed by lower level IOP, that this would be good for her. Dr actually was torn between whether she needed to do the intensive outpatient at all, but nice assessor said kindly that she felt relative would benefit from at least 1 week intensive We stressed her financial limitations. All were agreed & I was on my way to being very impressed until today - the billing department who has NO merit in 'assessing' someone INSISTED her down payment must be based on 2 weeks, said their 'policy' is mandatory 2 weeks. This is exactly the bull that I feared - bait and switch, let's try to milk the patient tactic I abhor!!. Since WHEN did the doctor used by "Mesa Springs' and the ASSESSOR's assessment of what was NEEDED while understanding her financial limitations mean NOTHING because of GREEDY HOSPITAL BILLING dept. For those who can muster the money, for what it is worth, the place itself, outside of billing sounds promising. I'll update review after we see how things go.

Mason Hickey

i was very well taken care of, inpatient and most importantly in the outpatient program my my amazing therapist Misty. They helped me through the toughest time of my life and i will be forever thankful.

ANON OMOUSE

EPIC FAIL ON STABILIZING! Had my daughter picked up on mental health detention warrant after she swallowed pills12/2/17 The facility itself is nice, it's clean... But they released her 12/9/17 even after I called & talked to councilor AND went to the family session where my daughter told them she couldn't swear she wouldn't use drugs again becoz she fails EVERY time, & that she was tired of feeling depressed and sad. So they calmly went back over her"SAFETY PLAN" whereas I'm telling them she uses drugs excessively in hopes of DYING & as recent as the day before she felt HOPELESS. (talked to Katie(?)They released her on Saturday 11 AM.. By 5:PM she was on a binge. ANYONE w an elementary education SHOULD'VE been able to SEE her anxiety & HEAR her when she's saying I CAN'T MAKE IT!!!! ORRR listen to the family members who KNOW! So it's Monday Evening and I haven't seen Cassy! As a STABILIZATION FOR CRISIS....EPIC FAIL!!!

Roxy May

What a joke. My 15 yr old son has Aspergers & Bipolar. Been 2 several treatment centers & med adjustments since he was 10. 2 hours later was told bc this time he was not suicidal or threathening others he didn't meet the criteria. While the intake lady and I were talking he kept being disrespectful. I told him she stop. She said ok now im in the charge of this meeting & y'all are acting like a couple of 2 yr olds. Um NO im a frustrated parent trying my son help.

Brooke Cowdin Martin

I wouldn’t even give this horrible facility any stars if google would allow such a thing. Just spent a week here, I was denied doctor access when I needed a medical doctor to help me with some physical issues and symptoms. Working with our techs that help us through the day are liking having divorced parents, you have to manipulate them to get anything done and then when you ask for something they scream at you. I had an incredible issue trying to talk to my nurses on a regular basis about meds and side effects. I was told I would receive a print out of information on new drugs - that never happened. And when I did ask for info they had to google it on phones they weren’t supposed to have. I had a therapist there who would text during group. Very uncomfortable feeling that maybe he was laughing about us to someone else. To wrap up my week and prepare for discharge, I was never spoken to about outpatient plans and when I asked to speak to some one I was told, “I’ve already set it up”, yet I was never told a date or time for my first day. Nor did I receive paperwork about outpatient. On the day of discharge, I was told I would see the head of physiatrists to finalize my scripts - also never happened. And when I left and went to the pharmacy they were, of course, wrong. Again there are better hospitals to receive help at. Don’t do it y’all.

Jeffrey Baese

I brought my wife in after weeks of encouragement. I had set up an appointment but she refused to come. We finally did a walk in. We waited about 2 hours and after an initial medical checkin my wife was given a salad to eat. I told the intake that she was refusing to eat. That was very nice if her. My wife wouldn't eat. When we got into the second part at the end of the 2 plus hours the intake person asked my wife questions and she couldn't answer. I eventually gave input to the tight hair bunned woman with no empathy or patience. My wife has been in 3 BH hospitals and has stopped eating and talking. I gave her the meds that have been tried, etc. When she returned she suggested outpatient! She even accused me if druving the answers and said my wife doesn't want to come anyway. So after pleading with my wife for2 weeks I finally had to get a judge to forcibly get her assessed and she was place in a facility in Arlington, when I tried to get her transfer to Mesa Sorings they denied her again. She completed that treatment and is home still not eating or talking, bathing etc. She refuses to take her meds either. Mesa Springs and all of these short term facilities don't have the chops to treat my wife's illness. Where in Texas is there a long term facility that can stabilize the self staving mother of my children and love.

Stephen Robertson

The staff are rude

rscott bruton

The most unprofessional , rude and insulting experience I have ever had anywhere in my entire life.I confronted the problems I had with their staff and patients with the director of patient advocacy on a daily basis and was not only denied resolution but was lied to about the existence of staff members I was making complaint against and that was ever any problem.I contacted their corporate offices and was treated the same way and to no effect of resolution or apology.I have 3 former patients who witnessed the behavior and are willing to give deposition to that fact.I have made formal complaint with every state and Federal agency there is and plan on pursuing the incident legally as abuse and neglect of a disabled person.

Kim Nolasco

I had absolutely no problem with the inpatient program. However, their PHP program seriously needs to get it together. I was assessed and told that I was put on the waitlist. After making 10 calls, being sent to voicemail each time, and 3 weeks of waiting for a callback, I finally came back up to Mesa Springs just to be told that I haven't been on the waitlist. After all that, they tell me that all they can do for me is put me at the end of the current waitlist?? I'm going to Mesa Springs to get help, not to get stressed out even more so.

Richard King

We made an appointment so our son could be evaluated. We sat waiting for 2 hours after our scheduled time. The woman behind the desk said that their management consistently over schedules and won't stop, even though they keep telling them it is a problem. After 3 hours of waiting (after our scheduled time), we left.

kai m

a patient here a lot of the things they said && taught me inside the program were helping. then i made ‘friends’ in the program. don’t make friends the staff told us this but we ignored them. one of the ladies said she saw these kids come back to mesa worse bc of the friends they made inside the program. she’s right it happened to me i made friends && now here i am coming back to mesa. you pick up their toxic habits bc god if you meet someone @ a mental hospital they’re not going to b a good friend.

Missy Winters

Wonderful facility.

evan henderson

This was THE best PHP/IOP experience that I have ever had!! I was so apprehensive to go at first, but having Misty as my therapist for group was just fantastic. She really makes the whole group feel at ease, and it is so obvious that she truly, truly cares about each and every one of us. I just wish years ago I could have been apart of the Mesa Springs experience AND had her as my therapist. This was so moving for me and I felt as ease with all of the staff. The nurse and doctors were just incredible to be with. I give Mesa Springs 5 stars and Misty about 10 stars.

Dana Wilson

Only giving this one star because it does not allow for a lower score. I came in with my granddaughter was recommended inpatient it was still during regular business hours as it was Tuesday at 1:45pm I asked what the cost would be the girl said she would have domine from the business office come in I waited. A few long mins later a girl came in way underdressed to be a business office Professional and told me cost I paid in full fogetting I had met the family deductible already which she just charged me again. A few weeks go by I see the claim was paid by ins and I’m due a refund I called and was told refund process I said I’m aware of the refund process a young gentleman who works the business office in the evenings told me they wait for the claims to file and process it’s been two months now and still no refund I call and leave messages for the manager Chris Lawson and he never returns the call. Seems the one one that was helpful in that office was the young gentleman.

Becca Marie

JULY 2019 THEY WILL CALL CPS!!! ZERROOO STAR!!!! They try and push inpatient for your child and as soon as you decline (cause they are all about the money) you WILL have CPS the very next day! HOW DARE YALL try to rip a family apart!! What a WASTE of CPS time! THESE PEOPLE HAVE NO SOUL!! STAY FAR FARRRR AWAY!!!!

Elizabeth Canales

Front desk woman was very rude. I was told incorrect information about visitation times Mon-Thurs. Her response to me was, "she has worked here for a long time she thinks she would know what the correct times are." She could of had a better response.

js0

decidedly disappointed. came voluntarily and have now decided I'll never in-patient anywhere else without an absolute need to due to this experience update: received a call from someone here during vacation who refused to identify themself. leave me alone.

Amy Griswold

You are allowed to have smoke breaks here, need I say more?

Sara Straten

It is simply counter productive when you are at your wits end and drive all the way out to this place (after a phone assessment advising you to come) only to show up late at night and after an hour in the waiting room, have someone come out to the waiting room and tell you, IN FRONT OF YOUR CHILD IN CRISIS, that they have no bed for him. BEFORE they even assess him in person. They finally get you in for an in person assessment, and your kid flips the script, manipulates a professional counselor, she tells you that YOU need counselling and sends you packing with a referral to Innovations (their day program) that doesn't take your insurance. Awesome help here, thanks. Because that is what we really needed.

Carmen Sanchez

I was referred to this clinic by a counselor came all the way from Euless 45min drive i had and appointment at 5:30 got here and after waiting for 10 min for someone to come help the lady said they had no more rooms! No one bother to give me a call to let me know not to come!!!! Never coming here again and i don't recommend it for teen help

Tiffany Nino

I’ve been here twice and honestly can’t complain, other than a few staff could be better, but no one is perfect. They helped me so much! I can’t thank y’all enough!

cayce olson

Took my wife here to get an “assessment” because we couldn’t find her a psychiatrist. Had a eerie feeling just walking inside. Once they called my wife back they refused to let me go back with her even though my wife insisted. After about 45 mins of me waiting they finally called me back and put me into the room where my wife was. My wife was shaking and crying hysterically. She said after about 5 mins of just talking the lady immediately insisted on inpatient. The lady returned and I told her if we could just get my wife’s anxiety and panic under control we could focus on the other things since those 2 were the most problematic. The lady kept berating me and my wife telling me I was making a mistake and that it was going to take forever for us to find her a psychiatrist. It was either inpatient or nothing from them is what she said. They kept trying to force it down our throats and making me and my wife very uncomfortable about the whole place. After arguing with her for about 45 mins she finally got up and said “it’s your decision. You’re the one hanging over the edge of a cliff. Not me” and went and got the paperwork for us to decline treatment. So. If anyone is thinking of going here, consider this. Would you want your significant other, child, siblings, family in a place that talks this way to people? This is how the staff is. All about the money. Funny thing is, once I got my wife home I found a psychiatrist that could get her in the following week. Needless to say Mesa springs separate and conquer techniques did not work and I will never recommend this place to anyone. Keep trying to find the help you need. It will come. Avoid this place as long as possible.

Robin Macke

Wonderful facility that provided excellent care not only for our daughter, but for our entire family. PTSD/trauma can wound the entire family, not just the victim. Every staff member we met was compassionate and caring. Dr. Keller is an amazing psychiatrist who listens and is skilled at providing medication support that actually works. The communication from the counseling/social work team was lightyears ahead of what we experienced in another hospital. Our daughter is on the road to recovery from PTSD as a result of this place.

Chandra Franklin

Before my stay at Mesa Springs I had no idea about this place! This changed my life and I would like to thank the entire staff from the bottom of my heart! I haven't stopped talking about Mesa Springs since I left. Keep up the great work that you do! God Bless!

Lee Shephard

False advertising on site with Free Mental Health Evaluation. The strings attached clause to this is NOT on site. Nor will you find it posted publicly in either of their offices for incoming possible clients seeking the FREE advertised mental health assessment if your going to need outpatient or in patient care. Offices admitted it isn't a free health evaluated assessment. its a ploy to admit for one or the other in or out care. They want you to sign an agreement on the spot via insurance or private pay BEFORE so at the end of their semi assessment you now HAVE to be admitted to one of their facilities (regardless if your first semi -their so called free- assessment says how badly you need it or not) and then they will do a full evaluation. This "FREE" walk in assessment at main location or via appt to either location offered on website is just a ploy to admit you for $$$, cheating your pocketbook or insurance on care you may or may not even completely need, because they will NOT give your the results unless you first sign off to be admitted into their care. It's all about the money and not your health when being deceitful to scam you into their services before knowing if you'll need full time in house, out patient (all week daily appts) or if your situation doesn't even really warrant their offered services at all, with no option for weekly, bi-wily care. So you can forget about seeking after for any other options that best suit your needs, regardless if they do or not. Payment plans is large amount more than half up front cost up to $5000 or more, you have to agree to pay on the spot via signing before assement is even done. That is not a FREE Assessment. So you better really know you need the services they provide before going in. Because if you don't, they will have already told your insurance and you that you do, so they can decide after you or your insurance has paid them. Even if you don't rally need what srvs options they provide. They won't show you this clause attached to their websites it isn't there. If walk in they tell you is offered, not posted or in paperwork, because there isn't one. It isn't posted to see in front office desk reception. They will just tell you it's policy without written proof. It's all "Money first".

Ivvy Boothe

they messed me up

Brenda Anderson

Been in- patient at six different hospitals and this is definitely the best hospital I’ve ever been to. I SAW psychiatrist every single day plus they have a medical doctor on staff every single doctor was excellent they give you smoke breaks outside I had group therapy that helps a lot and if you’re too sick to go to therapy they don’t make you go. the food was absolutely delicious and while I was in there there was no Disrespect from anybody even the people that were patients there that we’re having bipolar, because The staff Knew how to handle every kind of situation they were also very professional to people.we all liked each other as a group that worked growing and trying to get help

jonathon freimuth

the psychiatrist they gave me was absolute garbage at being a therapist, or just talking to you, made me have a lot of anxiety as he was the one who would give the ok to go home, and once i realized that I only went downhill, and i feel as if i learned nothing there, and my depression and suicidal thoughts have only surged

xtina benavides

I took my son suffering depression the intake specialist said she recomended in patient care. After a person from business office came in with lack of compassion and professionalism. Asked me to pay a huge hunk of money that I was not expecting to pay. She went back to her office returned and said they only had a bed left and if I wanted my son to stay I would have to pay that money so that they could "hold" the bed for him. I ended up leaving after wasting 5 hours even with an appointment. My husband said it seemed more like a money facility instead of a place to help our son. Unless you are prepared to pay a huge amount of money even with insurance. Do not waste your time very unprofessional person with intake wearing tight short short dress I was emberrssed after she bent over to take blood pressure and my husband almost saw everything!!!

Tim Burns

I received amazing care. Thank you, Mesa!

Megan Brown

I stayed inpatient there and, at the time, thought the services were exactly what they claimed to be. But I did find hair in my food and plastic in a sandwich during my 10 day stay as in inpatient. I also found out, retroactively, that the medications I was given inpatient were somewhat dangerous for some of my preexisting health conditions. No one told me that the medicine I was taking daily had the (potential) side effect of closing one's trachea. I am glad I had my breathing machine there to help me. Another needs to monitored in the blood. I was never blood tested during my 10 day stay as an inpatient. Another, I was informed by my new doctor, that you have to have a pulse of at least 60, or you should not take it. This might explain why I later fainted in public at the grocery store! I literally thought that I was going crazy. Now I will review their IOP. The aspect that is the most frustrating is that they will say they will call you back about paperwork or other issues, or allow you to see a dr, or nurse, and then they DO NOT. They bounce you until Thurs, then tell you it will be taken care of on Monday, and the cycle repeats again. It is very difficult to trust the staff in this respect. They clearly do not respect their clients, and surely see them mostly as MONEY. My insurance is very good, so I am cleared for IOP for well over a month. While others may get a week at the most. When they come to you inpatient, they describe IOP (INTENSIVE outpatient program) as a place where you will receive therapy 3 hours a day and receive medical services as well. The medical services are questionable. I did not see the same individual every time, and it has been impossible to get them to listen to me regarding my concerns about the absolute ton of medication that I am now taking. I have no idea how this has happened to me, I am worse off than I was when I went in. And I am a first time patient, first time taking psych meds, and they have at least 8 medications that I am supposed to take. I am extremely sedated and fearful of driving a car due to the condition that the medication puts me in, much less be able to work! Additionally, I have no short term memory now. I have looked for my keys for 10 minutes only to find them in my pocket. Very frightening for a young woman who has never had memory issues. All of the counselors in IOP are LPC interns. Which is absolutely fine. But, depending on the one you get, you may experience extreme competence or a total lack thereof. All of this being said, I am sadly told that Mesa is the best hospital in town. WHEW! Good luck, everyone. You can get through this, but maybe not at Mesa?

priscilla kay

I loved this place. it was an awesome experience me and my mom never got along now we are closer than ever and do everything with eachother. I loved the staff. they were her helpful they even made me realize what I career i wanna be in. I love them for making me the person i am today. much love.

Ashley Witchen

Innovations is a wonderful place. Both my twins got help from the many, awesome staff members at the facility. They are truly concerned with your children's well being and helping them react and "just be" in this cruel world. They provided transport to and from my house every day. They have wonderful incentives inside the program to have the children try their hardest to become the best they can be and learn some good coping skills. Hands down- best counseling and behavioral facility I've ever known. Thank you so much for being available for my kids!

Michael Vitiello

If you need help, depression/addiction, this is a good place. Very friendly, helpful staff. This place is extremely clean and taken care of. Your every need is handled. Your treated with respect, not like a customer. Don't let people tell you otherwise.

Amy Butler

Phenomenal care. The staff was so respectful and made me feel safe. I can not tell you how helpful this place is. The therapists are wonderful and it is very clean.

I TELL THE

Me$a $prings is a Money Machine 100% of the people who get evaluated are some how in desperate need of intense psycho therapy. They put you in group therapy because they can make 10 time the money. According to Misty she can't be effective in one on one. She said group therapy is more comfortable for her. If you question her she gets nervous and irritable. Not very professional or comforting. She lets the patients teach each other. It's like the blind leading the blind. If you can read a self help book you know all she has to offer. She thinks therapy is a book club. They are for lack of a better term PREDATORS who pray on peoples insecurities and pain. There are a few good reviews posted. If you asked those same people 6 months latter if there lives have changed for the better of worse because of the therapy they received. I'm sure they will say worse. The word trac babble they push down your throat makes you sound like a (BRAIN WASHED) programmed CULT member. I'ts SAD to think about all the DAMAGE they do to the Patients and their Families.

Potato Warrior

i was there i cried when i left it made me sad leaving my friends behind and the people there r super nise.

Adiline Rose

Treated me a sunrise amazingly

Cynthia Calaluca

We came in for an evaluation and some recommendations for outpatient treatment for depression. The lady I spoke to on the phone who did our preliminary questions was very kind and understanding. The therapist who did the session did not listen to my son at all. She made me leave the room when my son wanted me to stay and dismissed almost everything he said. During the session, she told my son she liked animals more than people. It shows. She told us he had to be admitted and called the police when we left. Most of the staff at this hospital is probably very good, but it might be time for this lady to retire or take a few more classes.

Danny Mullen

If you are seeking help for a drug problem. This is not the place. Spent 3 hours for a simple assessment about benzo withdraws. They were zero help. They pointed me in the direction of state ran clinics which are a joke in itself.

A Henderson

I had THE WORST 3 DAY EXPERIENCE!!! Derrick: one of the techs weighing in at about 500 lbs HATED doing his job - TIP: if you're too fat & don't/can't walk around... Find another job!!! Staff INSISTED on telling me I was depressed & suicidal...Umm not!! Was there due to a COMMENT I made out of anger. The medical doctor (who looked liked he was from Pakistan but sounded like he was from hick town) never even bothered to examine me.. just prescribed medicine w/o explanation. Asked 3 different people for a handbook or clarification on what I was suppose to do/be doing on a daily basis.. Never received!! I was never once told about rules/regulations or introduced to " new patient" procedures about ANYTHING!! Then they all had the nerve to look dumbfounded when I went to court & had a JUDGE APOLOGIZE & release me immediately because true to MY WORD {which NOT ONE member of the staff believed} I NEVER should have been there in the first place!! SWEET VALIDATION!! With the exception of a FEW of the nurses & the food {in the evening} - I wouldn't refer a schizophrenic bipolar delusional hallucinating TICK to this place! Now what positive experience do YOU hope to gain Mesa??

janae kisor

This place is an absolute joke! Just left there after we waited for 3 1/2 hours. They did not even address the issue with my daughter. They just wanted to focus on other nonrelevant things. I know my daughter better than anyone under the sun. How dare you blow off the true issue of trauma and anxiety and lock her in a white room for over an hour. Mental Health in this country needs help. Does NOT deserve a star at all. More like they need to be reported

Sarah Tennes

My PCP recommended a PHP program for my depression and anxiety because meds weren’t working and I couldn’t function properly - I came to Mesa Springs because I knew that it was the best psych hospital in north Texas. I did the assessment, submitted FMLA to my work, came in for my first day and filled out the ungodly amount of paperwork... THEN they told me that I needed to put down at least 50% of my quoted bill after insurance (which was about $1,300). I asked them if we could work out a payment plan because I don’t have that kind of money - I don’t even have the money to pay my mortgage this month. They said that they couldn’t do a payment plan, and that in order to start the program I needed to pay $1,300. WHY could they have not told me this on the front end???? They SHOULD HAVE told me this on the front end - not the day I was supposed to start the program. I worked up the courage to admit that I need help, told my boss, submitted my FMLA paperwork and everything... I was EXCITED to get help. They literally just sent me home after agreeing that I needed a PHP program. All this place cares about is MONEY - they don’t care about you.

F Grantham

Excellent hospital for someone needing help! This facility is both caring and competent. They do an excellent job of keeping someone safe, diagnosing accurately, treating both medical and emotional concerns, and doing all this in a warm and compassionate environment. Highly recommend to anyone needing help and hope.

Brittany Templeton

Thank you, Mesa Springs, for listening and helping when others dismissed us. You saved a life and I will be forever grateful.

John Whin

This place was horrible lol. Aight fr I went here this is a fake email first of all but who else remembers booty juice they stick you with a needle that calms you down if you get a little crazy. I was threatened to be killed here by another patient he was crazy. I wanted to stay at first but then they wouldn't even let me leave I was like this ain't working and they really wouldn't let me leave what kinda bs is that. It's like prison you get certain phone times you only get to go outside like an hour a day. I was rooming with a kid that had a coke addiction which is okay but he was dreaming about killing people he legit told me, I asked are you going to try to kill me he said nah you're cool. Their fuze tea was the only thing I liked I got free cups and socks also nice. Thing that also really sucked is we had like music therapy and everyone of the songs we recommended even if they were family friendly she didn't play. For art therapy I wrote 666 and they said what does that mean to you I said happiness lmao. I got to play the Xbox tho that was lit a Xbox 360 we paid a ton a ton of money to come here the least you can do is upgrade to an Xbox one. Last day I was there I was so happy to get out I was scratching my name into like the arm peice to be remembered I guess and this mesa spring lady said I'm going to make you stay for long you better quit I legit cried. I'm a man I swear but the thought of being here for another day was horrible. I only got one thing to say thanks for you did decent on my meds I didn't feel anything I was so messed up from them TBH.

David Da'vid

This place is an insurance scam. Staff has no idea what they are doing and is nothing more than a lockdown clinic to get the max payment from your insurance and then kick you to the street. Went threw a 3 hour intake process. Where staff could not give quality answers to my questions. I am a heart patient and must have nitro on my person at all times they took it from me and I had to fight to get it back when leaving. Before you go back they screen you with a metal detector. They took my money clip leather with a metal state seal on it considered to be too dangerous to go back along with my nitro yet the the staff member completely missed the pin knife in my left hand pocket in their foolishness. The poorly trained nurse came in had misread my medical history and wanted me to go to the ER for heart attack/stroke I was having no issues what a joke. Then the intake person came had not read any of my paperwork and he turn out to be nothing but a non attended unsupervised intern. Then 45 min's. later came in with with a iPad and a woman who claimed to be a psychiatrist with no proof. Ripped my PCP for my cocktail of med's had no understanding I am a severe RA patient with mild to moderate tremors and a heart patient. Because she failed to read my med. history! Wanted me inpatient I declined as I had detected the scam. Then begged for out patient but none could explain the course of treatment? I again declined and tried to explain I was seek one treatment for mild to moderate depression turns out they don't do this. Followed me to the door begging me to stay and what great insurance I had. Stay away from this place there is no true help here just greedy money seekers and all unprofessional behavior. Here the inmates run the prison; nothing but a joke and a scam! Note my wife and I are both medical with 25 to 30 experience I was so disgusted I wanted to vomit!

Scott Troyer

The Hospital Administration and Chief of Staff need to differentiate between "free consult on a holiday weekend vs. a formal intake. I have years of high level hospital experience!! I arrived on time at 2:30 only to wait in an almost empty waiting room for 45 mins. Then my consult turnes into a formal intake. After another two hours, seeing 5 staff members (who did not even identify themselves), I feel a a wrongful, ambiguous, double minded, pressure producing, matter of fact decision was made with regard to being admitted. ADDMITED?? What? Admitted per a decision made by a Medical Doctor. I was depressed and had anxiety. All I was there for was a second opinion. Then, get this, with out any warning or instruction on how to use the technology, I was handed a large what appeared to be an i-pad tablet computer laptop device. (Deep Breath Scott) Now I am interacting and being assessed by a talking head. Me in the consult conference room at Fort Worth, TX antenna nd a remote MD knows him at some remote part of Florida? AND my face is on the iPad being recorded (in the upper right hand corner). My face for all to see. Great, that's confidentiality. Moving on, I was not even given a physical exam. No labs, no anything other the my blood pressure, temp, and pulse were taken.The Medical Doctor, Bless His Heart I have to say he was kind and nice to me, but gave me know understanding of his diagnosis until the video was over. Yes, yes...he made a decision about admitting me or not. What?? I was depressed and have anxiety both of which were diagnosed by providers I have been seeing at Another health system. Bottom line, please don't advertise free consults. A CONSULT is not an intake and if your hospital system advertised free consults, then the Specialty MD should make the decision, not some (I have to say nice, but just a talking head holiday covering internal medicine MD ...actually, for all I know He might have been just a primary care or pediatric Doctor. If I could give your Hospital (1/2 star) I kindly would. Please don't mislead me please and please don't do the same thing to other patients who may not be able to understand. Erase my information from your records immediately. Sincerely and kindly submitted, Scott D Troyer AS, BS, PharmD, Registered Pharmacist (on a well deserved Hitus) ++++++++++++++++++++++++++++ P.S. Pleasse consider this the following: improve your quality of care, communication, and superficial and cold attitudes. Serious question and instead of answering my question, the triage nurse wants to discuss the T-shirt I had on. Then as fast as She could got to the door and left. That's when I asked my sister to come back and be a witness to this "CONSULT" and or intake. Scott Duane Troyer

Allison Hunter

I am a therapist who referred my client to Mesa Springs. I'd initially been concerned about his placement, however my client and his family members were very comfortable with the environment, the nurses and mental health professionals. After discharge my client is markedly improved with only good things to say about the different modalities of therapy offered with the client still allowed to control his/her daily activities. As in any endeavor, you get out of a program what you put into a program and I was extremely satisfied with how my client was treated as well as the communication with me upon discharge. I will recommend them again.

Windy Eversole

I stayed in Mesa springs for 8 days due to depression and other issues. I always felt safe, staff and doctors were very respectful and caring of everyone. My psychologist Helped me with my meds so I was able to sleep through the night in the first time in months and feel relaxed during the day. Saw a therapist, psychiatrist , and medical doctor everyday. Rooms were very clean and nice. Food was good and there were always nice snacks and drinks available through out the day and night. If you didn’t like the menu for that day you could substitute for a chef salad (was great), grilled cheese, baked potatoes, etc. The Dr. pepper out of the machine was amazing, lol. Great schedule of events through the day...even played family feud once. Always had access to a phone to call home if needed. Staff made sure everyone had resources available when released. I highly recommend this place, I was scared to death checking in but I have to say I had a great stay and learned a lot.

Michael Meredith

Loved it when I was there staff was nice and by far the best treatment I've gotten in my life

ArunaNation

My 18 year old was diagnosed three different illnesses by the same doctor Last time he put on her on Vraylar which is for bipolar 1 He said she has bipolar 2 (which she doesn't} They sent her home with a severe reaction to Vraylar I noticed it with minute's of her being home I called the place 7 times that night all i could get was obh she has been discharged from here you need to take her to the ER The ER said they dont have qualified doctors here she can go back to the hospital. I took her to her psychiatrist to get her on a drug to counteract the Vraylar. The company who makes the drug told me she should not have been on it at all as it is for bipolar 1 only She came looking like she had torettes I called the patients advocate 3 times never got a reply . She still has tremors 4 months after the fact and can be permanent So if I noticed it as soon as she walked through the door why didn't the staff or doctor notice ????? I have been asking for someone to call me to get an answer why they sent her home like that Crickets.. .I have been advised to also report this so called doctor to the medical board Texas is no place to have a mental illness that is for sure

Benjamin Lowe

I'm not good at being super descriptive or anything, but, to be honest, even if I didn't enjoy being told I absolutely needed inpatient treatment, my entire stay there was really good. I mean, sure, I didn't ever get to play on the Xbox 360, and the multivitamin they gave me everyday tasted terrible, but that's pretty much the extent of what I didn't enjoy about the place. Other than that, I pretty much loved it. I loved having a break from life and being removed from responsibilities for a week, I loved that trained professionals were taking care of me and helping me with my mental health, the place was very clean, they allow personal hygiene items and comfort items, the food was great and we got to watch TV while we ate, and, honestly, while I probably did have a couple of very depressive moments or episodes, the vast majority of the week I spent there was a very pleasant experience. Shoutout to Lynette Morales (Idk if I spelled her name correctly) from Mansfield Counseling for recommending this place for me! Thank you so much!

Music by Sandol

They failed to return my medicine to me after a 2 and a half hour intake. I was not notified until 30 minutes later (which is how long it took me to get to there facility). Now, they cannot find them! I have taken my medicine religiously for 8 years. I want to get better, not worse.

Lisette ONeill

They took good care of my 22 yr old daughter. Better than most hospitals in DFW. Staff was extremely nice, compassionate, and reasonable.

Kim Whitworth

TODAY AUGUST 26, 2019 is the day our daughter is set for discharge. When the husband and I both call Mesa Springs to ensure our daughter will be ready @ 10:00 a.m. we were hung up on five times by staff members called again ask to speak with the director they hung up on us again. We are told we have to wait till out daughter calls us at 6:00 p.m. break but our daughter is to be in Belton, Tx before then to make sure she doesn't lose her bed at Cedar Crest. The staff has NOT BEEN HELPFUL AT ALL and ARE EXTREMELY RUDE and UNPROFESSIONAL. Once they get your love one in their care they act as if you have no rights. They are only in it for the money at this rate. Our daughter is there voluntarily it was one of the worst decisions we made bring her here

Sarah Leffler

Someone that I love very much was admitted into the adolescent wing of this hospital and the doctors and staff took very good care of them. They felt safe and cared for during their entire stay and the facility was very nice and clean. Visitation is every day which really put my mind at ease. I really can't express enough just how grateful I am for this hospital and what they stand for. Thank you all for your care and dedication.

Sheri Finger

I don't know where or how to begin. I have battled depression for years, and recently started battling anxiety. I have gone to Mesa Springs 4 times; each time for different reasons but my heart knew that Mesa Springs was going to be where I needed to be. I am finally on the way to healing because everything (I hope) that was in the dark has come to light and I can see, feel, hear what I have to battle thanks to Mesa Springs and the wonderful employees from housecleaning to the doctors have shown nothing but respect for anyone and everyone. If you are battling your inner demons I implore you to not look at the other facilities around, skip the shopping around for the best and tear your bottom to Mesa Springs. No contest the best around.