Reviews of Medical City Green Oaks Hospital (Psychiatrist)

Terrence Gore

This facility or the people in it were a tremendous help to my family particularly my then teenage son, who had been suffering undiagnosed with paranoia depression since he was a little boy. He acted out at home and school. He would not response to any discipline and was very hostile. He was placed in G.O for inpatient evaluation and possible treatment. They saved my child, save our father and son relationship, and allowed for him to shed his burdens and flourish as a wonderful young man.

Fred Vincent

Green Oaks provides excellent care for its patients. Doctors, nurses, staff treat people in a Christ centered atmosphere. They are many times dealing with situations and people that are not reasonable or logical. Family members sometimes get emotional and impatient. Pray for the care takers, its a tough job. They've had good results with many of my friends who have been there over the years. I thank God for Green Oaks!

Marlena Reagins

I have called to get someone to speak with my family member for sack of identity I won't say who but they have my family member in the wrong unit and they haven't sent anyone to talk to my family member and its been almost two days!! This is so wrong I feel helpless how can you have people here at your hospital who need help and you have them in the WRONG unit and they haven't even seen a doctor in almost TWO DAYS!!

Nobody At All

Inhumane, horrible, dirty, awful most dreadful place I've ever been in my life. They have no compassion, no love, no empathy and have terrible food. I'll be frank. You do nothing!!! You sit all day. The groups are worthless. It's a legal criminal facility. They will hold you prisoner. They keep you away from your friends and loved ones. I made friends with a beautiful lovely woman while I was there and wanted to bring her clothes. I was stopped from doing so and they won't let me talk to her either. The lack of compassion, the abusive, neglect and just subhuman conditions are appalling to me. I am so heartbroken I can't call my friend or take her clothes or anything. I am praying for her because they still have her. I only hope they are caring for her and treating her well.

Christi

This place is nothing but a giant warehouse-like room with no beds -only chairs. When i say warehouse I am not being colorful- it is huge. The night staff was nothing short of sadistic. They seemed to derive pleasure from their cruelty. At one point when their actions made me cry and pull my blanket over my head, they stood over me and laughed. When I went to the bathroom, a staff member held the door open. When I complained during the night about their extremely loud laughing (none of the staff were on the floor- they were all pooled near the desk), they laughed at me and said everyone in the room was too high to care. Everything I say here I avow to be completely true. My name is Phyllis Grover.

Luz Denn

I'm so happy with everything the Doctor, nurse , assistance, how they trait the patient with respect and care. Very clean please I'll be there many times to visit and always is clean !

James Powers

This place is obviously performing chemical and auditory experimentation. In addition, it seems they are harming animals in there as well. The doctors and intake personnel are often dishonest. And for the record, you need stones and water to produce a sauna...

Daniel Miot

It's not a hotel. The quality is acceptable for what it is.

Shannon H

I am in the medical field and reading through the responses from the "OWNER" is despicable and it just makes me sick that these patients have to go through this. I hope the "OWNER" gets their license taken away and the place shuts down for good. No human being alive deserves this kind of treatment. You should be ashamed of yourself (OWNER) and are a disgrace to the medical profession!

guadalupe belmontes

WE THAT LIKE ACORN ENGINEERING METAL TOILETS

BullCricket75 .

I had the extreme displeasure of a 5 day stay at this facility. I went in voluntarily; therefore, I was not disgruntled but hopeful that I would get the treatment I needed. Upon entering the adult unit I almost vomited due to the stench of urine and feces. My intake procedure took 3 hours between 2 very young, immature, and irresponsible techs who argued in front of me and complained about various personal grievances. The staff, with exception of the cafeteria ladies, 2 of nurses I dealt with, and my doctor were very condescending, dismissive, lazy, and at times verbally abusive to myself and other patients. The facility was filthy, unsanitary, and very much like the interior of a county jail. There was constant slamming of doors by staff, yelling and moaning of "chronic" patients, and altercations between patients at all hours of the night and day. I was hard pressed to find any quiet and calmness to get rest, especially during the night. I was assaulted physically by My roommate. It took 4 requests by me for staff to finally put the girl in a solitary room. My discharge planner was so disorganized and unprepared to do her job. She failed to make me a follow up appointment as required, failed to make her follow up phone call to me the day after discharge, and failed to get me safely transported back to Fort Worth from Dallas, as required. I was discharged to the street corner and had to pay Uber $50 to get home. I have been traumatized by this experience and would highly recommend to anyone seeking professional mental health treatment to GO ELSEWHERE.

john work

Closest thing to nazi Germany as you can get.

Tonya Stone

I read the reviews and was horrified to send my son here. Boy was I wrong. They have one of the best adolescent hospitals that I have seen. And believe me, I have unfortunately seen a lot in this last 6 months. We have been to Sundance, Dallas Behavioral, Seay Behavioral and Children's Inpatient. Only Children's and Green Oaks have been helpful in getting my son better. The staff is very helpful and caring and their adolescent physician is the best I have seen so far. If your child is in crisis please don't hesitate to send them here. The reviews don't tell the real story. This is one of a few good psychiatric hospitals for children.

Angel Sanchez

Green oaks is the best psych hospital at all times

Lisely Valle

Everyone here is just plain rude. Brother was transferred here, with no calls or anyone letting us know. We've tried everything to get in touch and still nothing. Every time i call i get diffrent answers. I'm reading these reviews and I honestly want him out, I am scared for him! I will be taking further steps. Because this is not right at all. It's like they're keeping him held hostage.

Geoffrey Grafing

This place has done both me and my wife VERY well. I highly recommend this place to anyone who wants to improve their life. I've had a couple problems with my appointments being filed wrong to insurance, but they've made it right. If you're serious, come here. The low score they have is because they do what's RIGHT by you, not what you want them to do and that seems to upset a lot of people.

Virgilio Aguirre

(Translated by Google) A professional staff (Original) Un profesional staff

Catrena Kelley-Renner

I have been to this facility three total times; 2010, 2012 and 2014. '10 and '12 were less than comfortable, but tolerable. The psychiatric emergency area was dirty, dismal and uncomfortable. The staff (during the 2010 and 2012 visit) was friendly, as long as the patient is on their best behavior - which isn't always an option for someone suffering from mental illness. Despite the fact that it was a horribly erratic environment that had absolutely no structure and didn't put me or my illnesses at ease in the slightest, it was no where near as awful as the 2014 visit. Also, each and every visit, I have told them that I'm severely allergic to dairy products and they do not offer foods that tailor to allergies. They completely disregarded it and I had to pick at the pre-prepared boxes to find food that I could eat. The only positive part to the entire visit was the nurse that did my intake when I arrived in the large room, the nurse that tended to us for the majority of the time, and the woman behind the counter that dealt with medications (she was a saint in a time of chaos). The nurse that replaced the tending nurse was awful and would barely speak to me, even when I requested blankets due to the fact that I was placed directly under an air conditioner vent. They gave me a type of medication that I specifically said that I could not take, which I didn't know about until much later when I researched what they had given me. I told them that I have high blood pressure and a heart condition and that I have been on a beta blocker for two years prior. If I didn't have it, I could be thrown back into heart failure. I found out the next morning that the doctor didn't even order it - she only ordered an emergency blood pressure reducer in case things went bad (which they order for everyone, apparently). By the time lunch rolled around, my blood pressure was through the roof and my heart rate was 125 (normally, it is around 60-70 bpm). I had to wait to see the doctor to request the medication (that I had already requested the night before) while my heart was practically pounding out of my chest. Add to the mix that I hadn't slept at all due to the hard reclining bed (one that had been laid flat) and the medication they had given me. By the time I saw the doctor, I begged her to give me my medication, and to let me out of the facility (I was voluntary and honestly, I was so over this place to the point of being in tears. It was the opposite of mental help - it reduced me to something worse than when I had come in). I finally got my heart pills and was able to sleep a little. The doctor told me that I would be able to go home after I begged her for my heart pills, and that she would process my paperwork. It took somewhere around 5 hours to process it. To add to it, the bathroom that people showered in was absolutely disgusting. Horribly unsanitary. That statement holds true for every time I have been to the facility. The food is terrible, but what can you expect from a facility? To have to beg for something that keeps me alive is absolutely insane. I felt like a child, begging for something in the grocery store. I didn't feel safe or taken care of at all. Would I recommend this place? No. I would tell someone to run as far as possible from this facility. Your mental health will be in great jeopardy if you go to this facility. It isn't a comfortable environment. You are thrown into a chaotic environment, which is absolutely awful for someone with severe anxiety, and you have literally no peace what so ever. I witnessed numerous fights break out in the emergency section due to the fact that the other patients are all over the place and in other patient's faces. Find another facility if you want help. I refuse to ever return to this place.

Kodi Aghaegbuna

The staff was really friendly and great...people the environment is really great for patients..the food was great too..

KeroPlays

First off the main psychiatric hospital is outstanding. The ER portion is horrid and terrifying. I had to jump through every hoop possible before finding a number posted in the reviews listed here. Through that number and sending an online complaint I was able to finally establish contact with my Fiance. You may be wondering why in spite of the previously stated issues why this is a 4 star review. It is a 4 star review simply based on the level of effort the staff gave to assist me in aiding my loved one to the best of their ability. Their process is bit out of place but the staff are on point as much as they are able to be.

Queen A

The experience at this hospital was outstanding. Everything from the food to the care provided by the staff for the patients was excellent. The staff is caring, shows respect for clients, and really listen to client needs by asking for their feedback

Ga Ro

Long story short: Intake nurse was rude I slept in the bed/chair for 2 1/2 days, couldn't shower, bathrooms were dirty, and all I had to do to be discharged was answer basic questions; "Are you having suicidal or homicidal thoughts, etc". I ended up paying to sit in a lounge chair for almost 3 days.

Junior Gonzalez

To the owner or who ever is replaying to all the post instead of putting the same crap on everybody post how about you guys do something and change y'all system and stop putting y'alls finger up y'alls ass and twirling it around and around

Richard Shelton

this place is a total and complete shthole .....the other patients there are more often than not more understanding and compassionate than the staff and "doctors"...especially that dumb b1mbo dr fu..name says it all...and that one staff guy who got his shoes sht on by a patient lmao...the only positive experience i had in that pit of despair and hopelessness ...and u can take your computer generated reply to my complaints and shove it green oaks :D

Karla Woods

If you do not have insurance they will throw you out before you can say" Help me". My nephew tried to attack my mother and they are releasing him after one week.They need help for their own well-being and for that of their families. A few, though, need services that will keep them from harming themselves or others.

Henry Spiller

Great facility if they would actually help.. You talk to a doctor, explain your situation but they still send you away while hearing voices, on the verge if a mental breakdown, and extremely depressed. Like, the doctors don't understand that just because you're not making a scene doesn't mean you're not being tormented and in agony. They send you away and back to the public without stabilizing you.. So you just take it and try to keep yourself under control with spazzing out. Can't work and can't get help!

Amy Rigel

do not go here

Ana Gonzalez

This people are so rude! Now I see why such a low rating hopefully they shut this place down I don't see how they can help people with such a poor attitude!

Ty Jones

Ok so I'm terrified to come here! I was just recently recommended to try a psychiatrist here for my anxiety but these comments got me scared! I think I will try somewhere else!

Faggans Family Crew

Um word to the wise DO NOT WORK HERE, DONT SEND YOUR LOVED ONES HERE as a former employee, this was the absolute worst place ive ever worked. No structure, messy,down righr horrible. You've been warned!!

Anabella Montoya

It was better when they used to be age 12-17 because i went to the other place called sundance got into a fight but green oaks had things under control i wish there were still spots for adolescence it would be more helpful than sundance

Biohazord540

As a patient I had a pretty great experience, people were super helpful especially everyone on Unit 7, Updated: I just finished Outpatient Therapy that was ran by Danielle and Mika and it was really helpful. Thank you

Yasha D.

I'm still wondering if it helped. It gave us a short break. I have a teen with mental health issues.

Ben W

This place is bs! It's not about helping anyone! Unprofessional staff and the doctors have a god complex. Beware if you have insurance because they will keep you there longer (most of the people that come here have Obama Care). Also if you don't do exactly what they say they will call cps on you out of spite! Dr Melina and his group of gargoyles did it to me. Just because I opted to do outpatient therapy closer to home and NOT under his "supervision". Thanks Dr Melina you are officially a dousche bag!

richard granger

Its really kind of scary there(the patience) and good luck trying get some sleep there its very noisy the cafaterai is good nurses are ok they help you get the right medicine.there just strict on somethings and i was sitting next to this chick and they separated us for talking i was scared to death in there i found somebody to talk to calm me down and they sepaerted us because of our genders if they thought we were flirting or something no im a gay dude not interested i dont know why they did that.if your a smoker its good they have an area you can smoke at.the staff in general is pretty good why mostly i give it a 3 star is because you wont be able to sleep to noisy and the lights and tv are on and people talk or go nuts. And again i was scared to death in there no one made me comfortable or try to ease my fears

Pamela Seals

I have been multiple times. I have to say the Nurses are professional. However Mary BETH Is just mean. She sits there on her chair looking at us all with disdain. Not like any of the other tech. She is mean. She picks out people to be nasty too. Mental illness is not what we choosed.. But at least I personally expected to be treated with respect. Never had I been any trouble. Gosh....

Spence

literal hell

Mikaela Zimmerhanzel

Whoever runs the phone line needs a serious lesson in customer service, absolutely rude.

Carrie Kidd

I was brought in through the back by the police. I was suffering from paranoia and honestly felt like I was being chased by people and out of that paranoid feal, I called the police. The cops took me in handcuffs through the back and before leaving they told me that if I miss behaved and had to get a shot that I would fall asleep and I would never wake up. I was already so afraid when I got there. The staff were not just rude, but sadistic. They tried to force me to sign a DNR and got upset that I refused. Either they are involved in organ trafficking there or they are sadistic enough to try to make you believe that's what was going on. I still have night mares about this place and am currently seeking legal representation. They were so terrible. The reclining chars were full of people half of which were covered all the way up with blankets as you would do to a dead person. The staff would have other patients come sit next to me and threaten me. There's something terrible and sinister going on here and I have no plans on letting it go. If anyone else has gone through what I did please reach out. We can't let them get away with what they have done. I was so lucky I got out after only a few hours but it will haunt me forever. I'm sure the staff take pride in knowing how they traumatize us. There's so much more I would say about the place but I won't say anything more here. Please stay away from this place it's terrifying and the staff are monsters. Absolutely evil human beings who should not work in mental health industry. Please don't send your loved ones here.

Tracy Bohannon

I am so extremely worried after reading these reviews. My 19 yr old son was taken there last night. The care we received at the hopital was absolutely horrible & witnessed the nurse absolutely lie as she gave report to greenoaks. He has not taken ANYTHING by mouth going on the 8th day. The nurse told them he was eating. Now no IVF's i am absolutely terrified!!!!

Andrea Sagastume-Montalvo

! Please share..........,I would not even consider rating this place a 1 !! I am completely torn apart writing about this . My friends 19 year old cousin whom was pregnant was going through depression anxiety and just a mental condition , her aunt decided calling the cops for help would be best through out this keep in mind she was a healthy 19 year old with no medical conditions besides her depression and mental state because of certain personal situations . The cops then took her cousin to this facility . spoke to her the first day after she was admitted there, and she stated she wanted to do better for her 3 kids and the one she was expecting .. after that day of speaking to her they didn’t hear from her anymore until Monday , when they found out she was taken to the ICU at medical city Dallas .. no explanation was given to them of why she was there or what caused her to go into a coma in the first place , once she came out of the coma she was a completely different girl . Moving so slowly , not being able to talk much, no eating not being able to walk or move her fingers basically just a person in a bed . She was getting better at the hospital, started to eat better , My friend would bring her food she would sing smile talk but she was still having some depression so after 12 days at the ICU they decided to transfer her back to green oaks .(this was last Thursday) they weren’t able to hear from her until Saturday when they were able to visit her . When they saw her on Saturday she was even worse her face was sucked in , she lost so much weight, they kept on constantly giving her meds to keep her calm (remember she’s pregnant) they decided to speak out and ask for a supervisor about a transfer because 2 people from in the facility called us and told us to get her out of there that they would just put her to sleep constantly. That if they loved her to take her out before they killed her So they tried everything but weren’t able to . When they talked to the manager they told her about some of the nurses stating that she wasn’t pregnant but just crazy and she replied with oh but NOW they are all aware she is pregnant,after this they started seeing her a bit better since they knew they were keeping a close eye on her I assume they stopped medicating her so much so she started improving being able to walk faster and talk better and started making sense they saw her that Saturday and were so happy she was better they talked Sunday and she talked to her mom Monday morning & said she’ll be better Monday July 23rd at about 10:30 they received a call that she was rushed into the ER they instantly wanted an explanation and went to green oaks and just simply asked to speak to a nurse but the chief of nursing the big people drove back from their homes to talk to them, they know what they did the type of care was wrong .they were told she aspirated her own vomit and died .. NOT ONE PERSON NOTICED the hospital stated that she was basically dead for 40-60 min before given CPR no oxygen was getting to her brain her heart wasn’t pumping blood she died and no one noticed ..she is currently brain dead and her baby has a heart beat but because of the situation she won’t make it either. The baby was going to be a sweet girl , Genesis but she won’t live ! She leaves behind 3 kids. She was full of live and GREEN OAKS MURDERED HER! No explanation was given with accurate proof.. She was a high fall risk patient which means she should have been accompanied by someone while washing her teeth and aspirating her own vomit .. this place took a mother a daughter a cousin a friend, & innocent baby girl .They took someone from this world! It hurts seeing her it hurts knowing her life was cut short when all they wanted was help for her! I will remember this place as the place who took her life

Minivel Perez

Andrea you guys need to find some good attorneys.. Call the state of Austin and report it.. There is so much you can do to get the word out and for them to get investigated..

Whitney Shvon

Great clinical experience, staff and facilities was excellent.

Laquita Spearman

This hospital killed my sister on 12/3/2012. Before she went in she was fine responding and alive. They sent her across the street to another hospital after she had a heart attack due to a strong dose of medicine that was too strong for her. It CAUSED her to go brain dead too. I wonder what did they give my sister for her to die in their care. Beware of this hospital!!! That was the last time I seen my sister in the hospital on life support because of malpractice. I pray they close this hospital DOWN! My sister was only 27 with 3 small boys. When you leave your love one at a hospital you expect them to return back home not gone forever!!!

Kendra Sondy

Hypocrites. Trying to teach us good communication skills and then they (on the same day) do exactly what they told us was the wrong way to communicate.

Meredith Ramos

Staff is awesome and everyone is so friendly and welcoming!

Lauri Armstrong

If there was a 0 option I would choose it. Absolutely the WORST experience with adolescent unit. Voluntarily and reluctantly placed child in unit. NO communication between case worker, "doctor" and the parents. When we persistantly inquired into how chil was doing we received no return calls. When we began to really PUSH for communication between this facility and ourselves, they became DEFENSIVE. It is OUR child. We were WORRIED. The added stress they placed on this family on top of the original stress of the situation of child being there was unbearable. They have NO compassion, understanding OR COMMUNICATION SKILLS!!! Laying out to us what to expect, and asking us questions about circumstances prior to child being there is VITAL information they simply omit. For a facility that SHOULD BE excellent in the area of communication, since that is what they are teaching to patients, they ABSOLLTELY FAIL in this area. The doctors are also as unprofessional as I have ever experienced and I work with professional doctors on a weekly basis. STAY AWAY if you care about the adolescent you are thinking of placing here!!!!!!! I just looked at other reviewsf: HEY GREEN OAKS: GET A CLUE!!!!!!!!!!!!!!!!!!

Amanda Clark

It seems to me that the people who complain here are the ones who didn't actively participate in their treatment here. I spent 10 days here due to depression and while I did not want to be in the hospital, I cooperated. The nurses and techs I had were highly comapssionate and the group therapy was insightful. Even my doctors made sure I understood the medications I was taking. My only negative experience was a lady named Sherry who was supposed to lead a group session and instead yelled at us all, shamed us for being there, made someone cry and stormed out.

Amber Bollinger

This place is a holding tank with no therapeutic treatments. Green Oaks should absolutely be shut down ASAP.

Sara Rodriguez

The adolescent area is awesome. The coordinator Willie was helpful while doing my psych clinicals. He was kind to the patients and made everyone comfortable. Also, the courtyard is nice for patients to enjoy themselves outside.

Meredith Payton

I just want to say that Dr. Roger Butler is knowledgeable and caring and doesn't sound like another scripted Doctor with patient after patient same old same old lingo he genuinely cares and takes the time on the telephone and answers any questions you may have and comments in a very nice way he makes Green Oaks Hospital a wonderful place to entrust your child. I cannot glorify this man enough if there's another word above excellent he is that!!

Celeste .

They gave me shots for no reason just because I wouldn't sit down and my legs were hurting sitting down so I stood up. They abuse their patients with shots. That one black lady forget her name The psychiatrist is rude the whole staff is rude everyone is rude period. The big mistake you would be doing is sending your child here they won't get better they will get more suicidal the place is dirty the staff was rude the food is nasty and old. Anywhere but here would be safer for your child... Sundance and green oaks are the most abusing and worst hospitals ever I don't know why they are still open.

Cory L

This place is run like a prison. I understand the need for security and health of patients, but the floor staff might as well be prison guards. If they aren't mean and indifferent, then they're outright rude and uncaring. They straight up told patients that their pay depends on positive reviews when you're released, so I gave a lot of 0's. Nurses and doctors were nice enough. Overall: they don't care

Joyson Wildhart

I was forcibly admitted to this facility after one of the staff members locked me in a room with them. I believed I was healthy and mentally fit to enter the world after spending two days in this facility. I ended up spending 6 days in this facility. I was not allowed to speak to a doctor until my third day in this facility. The doctor arrived at 5:30AM and the doctor prescribed me Latuda, a very expensive anti psychotic to treat my mental illness. I asked to leave the facility and the doctor decided I was unfit to leave the facility despite me explaining that I was not suicidal, not hearing voices, not seeing any delusions, and not having delusions of any kind. On my 6th day in the facility when I spoke with the doctor again at 5:30AM he showed me a paper explaining that I was seeing the nurses in different colors and that I felt everyone was against me, all of which was untrue. The doctor discharged me against his medical advice after he called my mother at 6AM. She only answered the phone because I told her he would call her at 6AM. She explained that I no longer needed to be at Green Oaks and that it would be alright and safe for me to go home and stay with my parents. These are the facts. Now I will tell you my opinions. Green Oaks is not a hospital. It is a prison. If you love someone, do not bring them here. They will be subjugated by the staff and forced to believe they are crazy or suffer the unspecified length of time they will have to spend there. I was only able to escape by tricking the doctor into giving just a little bit of trust into somebody else's opinion. Never again. And now they direct me to a phone number. Behold your opposition to rational good.

Matt Roberson

Great staff that provides an incredible service.

Pete Sawyer

It seems to me that green oaks should communicate with family about what is needed to get out. It is almost impossible to get information about patient in fact it's even worse than VA.

Craig Motsenbocker

HORROR IN DALLAS TEXAS Green Oaks of Medical City in Dallas is abusing patients in their ER. I saw one orderly jump on top of a patient, grab him by the collar and start screaming at him. They were taking patients into the restroom and roughing them up. And they were locking up elderly patients in small cells, covering up their windows and leaving them in there all night without checking on them. You could hear them yelling for help and no one would see what they were yelling for help for. I even witnessed one elderly lady being hit over and over and over again. At night it even gets worse. They are billing the insurance companies and government for beds and putting patients in chairs, once they go into the hospital. Patients are being purposely overdosed to make them appear worse than they really are. Dr. Holiner has patients purposely lie on forms he fills out so he can use shock therapy on them. Shock therapy is big business for them, bringing in super amounts of cash. You get special favors, such as more snacks if you get this procedure done and you are treated a little bit nicer. It's a prison atmosphere and they are billing thousands per day per patient to stay there. Patients are walking around naked. The cold showers are communal and the water barely spurts out. The mattresses and ultra-small pillows are dirty and look prison issued. The rooms are actually made of cinder blocks and they are extremely dirty. The floors are never mopped. And you will get sick the first night you are in a room because they never clean the exhaust vents. Your throat will hurt so bad the next morning and your nose will clog up and stay that way. The smoke room which is walls without a ceiling is right next to the main room of each unit. When its smoke time they pack this room and if the wind is blowing in, the main room fills up with smoke. People with asthma can barely breathe afterwards. Many times there is no water to drink. The nurses are nonresponsive, and the orderlies get upset if you ask for something such as towels to take a shower with. It's only a matter of time before the Feds shut this place down. Signed - Craig Motsenbocker Who cares if doctors discriminate against me because I tell about them They talk about us too

Clay Burns

Never ever tell a doctor that you once might have had a bad thought or you might end up here, and then you will get a first hand experience in the level of care. Some rooms look like there from a haunted house. Never donate, Never or ever go

Audrey Putney

I recently spent 3 and half days at this facility. I was attacked 5 separate times. I have asthma and are 2 maintenance drugs. I was told by one doctor(a little black lady with glasses) that I did not need my maintenance drugs and if I had an asthma attack I use there albuterol inhaler. I also suffer from restless legs syndrome and was told I could not have that medicine either when I complained about my legs bothering I was told by nurse to sit down and shut up he had more important patients. When I asked if my primary care physician could be notified and explain the importance of these medications, I was told it was none of business how I was being administered my maintenance drugs. IF YOU CARE ABOUT YOUR LOVE ONES PHYSICAL AND MENTAL HEALTH DO NOT SEND THEM THERE

Chucky Doll

I was assaulted after being drugged and unconscious for days. Dr holiner is a crook and a quack... Email me and maybe we can bring a civil suit against this hell hole on earth.

kim mcneary

Its an amazing place that helped my family so much. staff and doctors were very helpful and informative. Will definitely recommend to anyone that needs help. thanks

sprattthebrat .

After being in Green Oaks for 7 days my life will never be the same. It was the worst experience I have ever had in my 57 years of living. They will not allow you to even floss your teeth and if so it is because a nice tech allowed you to but felt bad as it is against the rules. So many rules and some that are just unfair. I have never seen nastier bathrooms anywhere. I actually had to help clean them they were so bad. I also hope they will return my Tx. D.L. and my $1,500 prescription glasses in addition to my shoe laces and small effects. They also steal your pills too on the way out. This place is just a dump and needs an overhaul. Some of the staff members are great and sometimes the food can be ok. Very hard to be a Vegan in there. they say...we will charge your bill $300.00 to eat in a manner you have been eating. I said fine and still saw no results of organic veggies and fruits etc. Overall...when you are there it feels like you are staring in a horror movie. Do not go or send a loved one there at all cost. There are newer and better facilities to be found.

P. Davy Sells

Unpleasant smell throughout the facility and they don't listen to their patients.

M P

Just an FYI, their site says they still accept patients who are the “uninsured” but they actually no longer accept patients without insurance. They have been turning patients away and sending them to the county hospital even though as a hospital they aren’t supposed to turn patients away. They’re not a hospital that cares about the community or the patients but instead care about their overhead and the money they will make from an admission. Save yourself the time and extra cost of an ambulance ride to another hospital and just go anywhere else.

Kimberly Willingham

If I could give this place a -⭐ I. Most certainly would.I was sent here because I was given a shot that had negative results at a er room and passed out on a corner in my pj's because the pain in the bottom of my feet was so intense.I woke up to being handcuffed and sent to this horror that I seriously prayed was a nightmare I was having.The holding room had these big blue reclining chairs 4 rows deep.OMG. these two techs terrorized me so bad that I honestly wanted to die.The hispanic/black young male sneered at me in my 2 piece pj's had the audacity to ask if I was wearing underwear to which i asked was he? The blonde girl with a pony tail with a scrunchy seriously made mommie dearest look like snow white! Pure Evil no business. Being in a mental health environment.There was a black man who looked like he lifted weights that was so nice.Thank God but poor guy had no help . once sent to a unit i was put in a disgusting "cell"with a slip of dirty cloth claiming to be a blanket.pillow? Hah! Never felt a block of hardness was a pillow. I ended up very very ill and whatever the meds were gave me severe uncontrollable diarrhea. The bathrooms were locked and you had to leave your room walk thru common area to desk to ask permission to go to bathroom..If they felt like stopping their talking derogatory about all of us to unlock it.i ended up with double pnemonia and passed out laying covered in diarrhea covered pjs for about 48 hrs. Till some old lady told them I wasnt breathing.They stole my cigarettes and my hdrocodone meds out of my box of possessions.The ONLY WAY I escaped was o be admitted to regular hospital. Never. I Repeat NEVER SEND YOUR LOVED ONE THERE.I STILL HAVE NIGHTMARES ABOUT THOSE TWO TECHS IN ADMITTING ROOM.I would like to sent myspouse there to show him what he put me thru due to not wanting to come rescue me from visiting my brother in Plano.please shut this place down.glen oaks in greenville. Texas is great and there are caring therapists who. give a damn about you.

Not Available .

I came back to this review section to see if this facility still doesn’t provide pillows to their patients. I was wanting to donate some (if that’s even possible). While I was here, I became so frustrated by reading these reviews and seeing that nothing has changed. Not only that, but the person responding to the negative comments seems to give a generic, automated response that basically admits no blame and pushes the problem onto someone else by providing a phone number. About 6 years ago, I’d admitted myself to this place upon doctor recommendation. I’d been feeling extremely depressed and anxious, and thought I could use some help. The outside looked very nice, but once I got to the warehouse I wanted to turn back. They put up a great front at seeming wholesome and gentle, but once you get back to “the room”, you realize what this place actually is. When I walked in, they were playing the movie “Anger Management” on the TV. It’s a loud, chaotic movie that would be funny in the correct setting, but there were quite a few patients there who were clearly on heavy drugs (I’m speculating meth and PCP though I’ve never done them so I’m not sure), and people who were dealing with intense mental issues like schizophrenia etc. Their movie choices were already showing a lack of awareness and understanding for the type of people they’re trying to foster. There were multiple times where guests would get up just to go to the bathroom, and were yelled at to sit down. I, myself approached the staff window to request my antidepressants, which I took at 6pm everyday. I was replied to in a rude, confrontational tone telling me to sit back down. I was terrified, because I was already dealing with intense anxiety and this place made it 10x worse. I saw another girl crying, and went over to comfort her. One woman was on heavy drugs and rambling to me about things that didn’t make sense. She was up and down between crying and laughing, so I talked to her reassuredly and was able to help her calm down a bit. These people need compassion and understanding, and they weren’t getting it from the staff. I understand that the staff is busy, and some are dealing with hostility (there were a few unreasonably hostile people in that room), but that does not justify treating everyone terribly. By the way, the men and women were all in the same room, and there were a few men who were verging on becoming violent. It took hours to be seen by a doctor for two minutes. After that, you wait to be “assessed” by a sadistic staff. Come nighttime, there are no pillows. We used folded-up blankets that were just as hard as the chairs in which we slept. I understand that this place is a holding area, for people to be assessed and then placed in the appropriate facilities or discharged. This place alone will drive you insane. It’s counterproductive to its goal, which is to assess the true state of someone’s mental health. I was thankfully discharged after one day of assessment. I wasn’t “insane”, I was just looking for some mental help, but I knew I didn’t want anything to do with this place or wherever they’d send me. This place helped me only by making me realize that I am on my own when it comes to the mental healthcare system. I no longer trust physicians in matters of mental health, and I’ve been doing very well taking responsibility for my own emotions and utilizing the support system I’m very lucky to have. Thanks to Green Oaks, I will never seek “professional” mental health help ever again. Instead, I try to help myself and others when I can. Instead of responding with your copy-pasted, generic, “this-isn’t-my-problem” response, direct me to someone who can help me donate pillows to these patients.

Never Again

A place to go when your losing it to get immediate help or change of meds

Jono Smith

Absolutely the worst experience ever. My brother was admitted against his will and this facility opened my eyes to our failing system. The facility is dirty and run by people who seem they couldnt care less about actual treatment. When asked how much time my brother has spent w the doctor, or what the nurses were doing to make him more comforable/help, the head nurse accused me of trying to trick her into saying something wrong.... I simply was asking about who's caring for my family. There shouldn't be a shred of concern about saying the "right" thing. For profit facility that won't give you any answers. I will be reviewing legal action tomorrow.

Darla Brimhall

The worse doctors ever the one that was suppose to help me after I was out there because I tried to kill myself after my son died all of the sudden almost made it my daughter caught it in time but the doctors were not sure, but any how that doctor for me who suppose to help me with what I did was rude, disrespectful there was a special day happening for my son for everyone to say their good bye I ask the doc if I would get out that sat he stood up in a grouchie angry voice NO! Knowing how that make me feel he walked off the nurse heard what happened came over and put her arms around me and talked to said I need to work the system but it worked me I couldn't and still grieve for my son them telling me stop crying, your geiving wrong.

Sharon Withrow

My autistic son was admitted and stayed 7 nights. We had to call after 6 nights to ask if we could talk about our situation. We were told come tomorrow. We came and the case worker Jody said he is being discharged now. I stated we had not even had the chance to discuss the situation. I stated we were afraid for the safety of our 9 year old daughter and 11 year old son as our 17 year old autistic son is very violent. Jody stated sign his discharge and I stated I would not. She said she would call CPS and I would be arrested if we did not. She even stated "the problem is probably what you are doing at home". I went to my car to call 911, but my crying and distraught wife signed the discharge. The police were very sympathetic but there was nothing they could do. This was the worst hospital experience we have ever had. I would love to hear if anyone else has experienced anything like this. Our son is staying with his grandmother right now to protect our 9 year old daughter and 11 year old son. We dont know what to do right now. We are scared and could get no help from GreenOaks. All we got was accused of creating the problem at home and threatened to be put in jail David W

Aeryn Reed

This review is something that has taken me three years to do. In 2012, I was admitted involuntarily by North Star representatives telling the police I was a danger to myself, when I was actually quite stable and was just trying to get on it so I could afford to get help with my depression. Everything went as well as it could until I was admitted, and then everything went to hell. I'm in transition from male to female and had been for about about 2 years at that point. When I mentioned it to the staff, they refused to even refer to me as female. I know my name and gender marker aren't changed, but it's still something that should be respected. The doctor didn't tell the staff to give me my hormones which definitely created more distress for me. The staff told me that since I was still a guy, I couldn't talk to women. They threw everything in my face that I had suicidal thoughts over before. In the 17 hours I was there before going over to Homeward Bound, I was lying to get out and kill myself. That's how bad they made me feel. After getting home from Homeward Bound, I was still traumatized from my Green Oaks visit that I couldn't even function for a few months. It's taken my three years to be able to type this without breaking down in tears. I'm honestly still afraid of ever ending up back there and I wish with all my being that place could be closed down and demolished. Until then, I will always feel unsafe in Dallas.

Mrs. Corey E. L. Gates

One of the worst experience ever in April/May 2011. First and last time ever I volunteer to stay one night that resulted in more than one stay as a patient. I was stress from being economically abused by an employer, the initial consultation counselor was kind, once I by my own choice decided to stay overnight, went to the back where the big lazy boy chairs were co-patients (female and male), the tech was rude, as if they disliked their occupation. I was stripped search like I was a suspect and being incarcerated. I felt more stressful and uncomfortable because of the I don't have patience for any patient attitude towards the patients from the staff, and some of the volunteers. Long, story short I refused to take the medication after a day or so without sleeping because being uncomfortable I took the medication after confirming that the meds would only make me drowsy. The medication made me disoriented, dizzy once I stood up to go the bathroom. I woke up on the hard concrete floor, after being out for God knows how long. I don't know if it was reported or not because I had amnesia, I started remembering what happened a year or so later. I didn't even know why I was ambulanced to medical city the day after the accident. I think I told someone at the window that night because I remember looking at the clock on the wall, watching time to stay up for an hour without falling asleep. The amnesia is kinda hard to explain, I knew some faces, but thought they're personally was different, some I don't think I knew at all. If someone reads this I know, and I was acting as if I didn't know you, I had amnesia and my memory is still some effected. I had a headache for a long time excruciating pain and didn't know why and then a few later I was rear ended by another car while I was a passenger. My head was hurting before the car accident and worse after the car accident. After medical city head ct scan or mri of head, I was ambulanced back to greenoaks hospital and the next day or same day I was van pooled to Timberlawn hospital. It wasn't a good patient experience neither. Once, I remembered I hit my head I call green oaks spoke to Stephanie Haynes in patient advocate, complain to risk management, left voicemail messages for Tom Collins, asked that video tapes/disc footage be viewed to prove that accident happened of me fainting-blacking out and hitting my head on the concrete floor in the bathroom. The staff was soo rude, including the Dallas police officer woman. I will eventually turn her into chief brown, because she should've investigated and pay attention to the people standing around at medical city, the radiology tech told me to run, I couldn't because my purse was in the er patient exam room, and the police officer should have went inside green oaks to verify why I was ambulanced to medical city hospital for a ct scan of my head. Oh, yea Stephanie Haynes stated even if Barack Obama asked for the video surveillance footage when I a patient they wouldn't comply to give it to him. Also, a staff member let someone by the name of Lynetta Smith-Nooks (not a family member) steal my cellphone without my permission. A family member went to confiscate from Lynetta Smith-Nooks. That should be on video surveillance too.

Carolyn Zalta

My daughter has been inpatient in Green Oaks on many occasions. They usually do a great job with her and help her to regain her stability back. The nursing staff has always been great, but firm with her when necessary. I have faith in the staff here and appreciate the job they have signed up for!

Chris Switzer

Everyone knows our Google Overlords! I want the world to hear me. Read it, I dare you. Financially, the company breaks even, and can get you free help! TLDR- at the bottom. It can be like jail, barely different than Collin County Jail. At least there I didn't have to ask to go to the bathroom. :P BS aside, it took 4 stints at this place to change my life. In cuffs always! I see nearly every review tearing it apart. It really goes to show how deeply people just need some help. Surrendering your freedoms, admitting your faults, accepting you've been in denial... Let me tell y'all, its not easy. Many can't do it, aren't ready to do it, or just don't want to. The admittance / unwilling admittance process can be infuriating, painful, confusing, and inefficient as hell. You guys need some work there. I know its bureaucracy & red tape, but c'mon. This 4th stay, I was "Sleep-Over" for 4 days! I was admitted with NorthStar / LifePath systems. Free clinical help. Look it up. Its state? County? Funded. Either way, patients, be patient. They'll straighten it out. And you WILL get out! The staff, they are human, just like us. Try even for a second, imagining what they see in a week. Some are wonderful, some are on a power trip, some just don't love their job anymore. Its easy to spot which ones are which. No matter what though, they are there to serve a purpose. If they even help one person, ONE, they did their job. I love the staff overall, they helped me a great deal, Counselors, Nurses, Doctors. You will either love or hate them. But all they want to do is help. You have your most basic freedoms stripped from you. Its to help you, promise! Teach you the basic things you need in life. I want to give some advice. TALK TO YOUR PATIENT ADVOCATES IF YOU ARE UNHAPPY! (I never did though). Participate, you don't even have to talk, not even a word. Just listen, you might eventually talk. ;) BE HONEST when you do! No more denial! I am Bipolar. Depression, Mania, and Psychosis, but definitely Bipolar, that's just a diagnosis. I am me. I am crazy. I wear it with honor and I am awesome. 1st trip was a 5 day stay. Man oh man, holy crap. I was 20, almost 21. No license. No job. No faith. Never religious. Had a girlfriend, got dumped. First love. Broke my heart. End of the world right? Wrong. I failed. Thank god, science, metabolism, or whatever. April 28th 2014 I tried again. Still here! 4th trip changed -EVERYTHING-. But I hit rock bottom. Sometimes, that is what it takes. Even club feds have repeat offenders. That's part of recovery. *Sigh* I want to tell you my story, it's -TRULY- relevant to this review. But I went WAY past the character limit. Didn't even notice until I finished. I'll post my story somewhere else with a link. If it helps one person choose this place, then this 5 star review succeeded. TLDR; Awesome Staff - Awesome Food - Awesome Programs - Life Changing Experiences. Thank you Greenoaks. <3

Akakskakks Pepepepepeoeoeoe

Not gonna lie, I kinda hated this place but it’s alright. I made some friends I guess, but I’ll probably never see them again. I remember I told this one dude not to crush on anyone in there and then I started crushing on a dude named Seth in there. Oops??? But anyway, I’m actually decently stable on my meds now so yeah, they did that right.

Janie Villegas

Best nursing student clinical experience. Nurses here respect students and teach us. Treatment to patients is excellent, with free great food. Techs are knowledgeable and efficient. Angels in disguise, but staff is the best.

Preston Pettit

A friend was forcibly admitted for 3 days by police and was given almost no information on why while he was inside this care facility. He listed me on his emergency contact list, and I was given almost no information on what was going on as well as misinformation on what was going on. This made his case very hard to untangle for the doctors, as well as for his family. He was given medications similar to what was prescribed, but not what was prescribed by his doctor. Doctors did not meet with him for long, often for less than 5 minutes, nor did they properly interview him or ask the correct questions. Overall I had a very bad experience on trying to help him and trying to get him the help he needed at this hospital, as well as helping him understand his case at this hospital. Things really need to improve here.

hi. .

When I was here I was trapped in one room all day I couldn't even take a shower because it was so full of people and I felt like crying all day and they gave cafeteria school food and I slept in a couch so uncomfortable and the lights on all night the nurses making noise and someone watching us it was a nightmare I thought I was going crazier

OLGA JAUREGUI

(Translated by Google) It's horrible and nurses are despots and seems k do not like their job !!! Do not leave your child in this place !!!!! (Original) Es horrible y las enfermeras son despotas y parece k no les gusta su trabajo!!! No deje a su hijo en este lugar!!!!!

Nowanna Howard

Horrible customer service! I politely tried getting info on someone. I was constantly cut off mid sentence and transferred back and fourth between departments. In the end they ended my call by hanging up in my face while I was on hold. Wtf!

Hells Crown

Meh. When I asked a question, I could barely hear the woman, but I got an answer in the long run.

Owen Trott

Seriously did Rudolf Höss or Adolf Eichman design your hospital and train your staff. I thought they shut Auschwitz-Birkenau down but I see they just relocated it to Dallas, Texas. Also where are my diabetic and cardiac meds? Do you even know how to use your phones? And just so we are clear, nobody at this “Hospital” should ever touch or pretend to treat me again.

Tessa Privet

Okay owner I keep seeing your response to these people and it the same thing written over and over again. The truth is reassurance to someone who witnessed the problematical responses of your staff should be most likely taken into consideration just because you cannot seem to run a proper mental facility and cannot seem to fix the recurring issues shows a lot from someone like you. Hint why only the one taken against there will go there. Look if your going to run a Medical business learn to care for God sake I hate how horrible nurse ma etc are towards patient and everyone and there right mind trays to comeplain it not taken seriously not even taken lightly most of the time grievance are thrown away or there no way to even write grieve you guys say you want to help mentally ill and better them in society but I still have yet to see it I feel like tall need to learn and explained what it like to be in mental hospital actually experience what you business is because I truly know you did it for the money it obvious which is why I quit the current curruption of the medical field.

Gina Kae

Mary who is the liason for Denton Regional/ Medical City Denton for GREEN OAKES came in & basically asked WHY are u depressed? Why are u using? After I explained. She's like, you're not the only one who life has been unfair to. Basically, I need to get over it. LOTS of ppl have UNFAIR events she said.. what's wrong w me that I shouldn't have to accept it and be productive in life. I'm thinking GEEEZ why didn't I JUST QUIT, WHY Didn't I THINK to: JUST BEING HAPPY at the loss of my child or at least at peace w it? Oh yeah MARY, bcoz like I told u.. I DON'T KNOW HOW. U didn't tell me of any success stories, u didn't encourage me by letting me know there's HOPE once I get detoxed. Often trial & error ppl do end up getting life together w the right help & therapy? U made me feel like the mess up I already know I am. So thanks but no thanks MARY, you're cold, heartless, and uncaring... More so than the addicts I keep company w. So Mary, maybe u need schooled on how to encourage and offer HOPE, from collegues, because you suck! This isn't your calling!

latasha cook

If I could give this zero stars I would. Called and spoke with Jimbo or however he spells his name. He was not professional, friendly, helpful, caring nor considerate. He was rude, arrogant and sounded as if he did not want to be at work. If he doesn't like his job, there are plenty of other people that are in need of one and would like helping people.

Kyle Wilson

This facility is primarily used by law enforcement. Excessive amounts of forced drugs, beatings and even involuntary electro-convulsive therapy (ECT) is done here on a regular basis. They are contractually protected by the agencies they do business with. There is no avenue to dispute these actions civilly. If you have a loved one that has been brought here; DO EVERYTHING YOU CAN TO REMOVE THEM IMMEDIATELY. Their life is at risk far greater then any prior circumstances and the harm this place can do them will be permanent. Response: Reports and complaints were filed at the time of the incident. "I'm sorry that happened." is not a acceptable solution. Why do you contractually protect your video footage??? Why are you falsifying bills??? {This patient was not charged for all the drugs that were used and was charged for ER/X-rays that never took place.} - Why don't you can the PR talk and show us some footage of that room were you tie people down..... And, the white padded mallets you use to hit them.... And finally, the doctor listed under the ECT (electro-convulsive therapy) on your website has nothing to do with ECT or your facility... I contact him, he is also upset that you tied his name to this; looks like he has already been in contact with you.... - Can you even name a doctor that endorses ECT?

Theresa H

This is the worst of the worst Mental Health hospital's I have ever encountered. Whatever you do never ever put your child, mother, father, sister, brother or even your worst enemy in this facility. Let me first start by saying I have my daughter sent here involuntarily on a mental health warrant. I specifically ask that she be transported to a another facility besides Green Oaks as she was previously there on a Mental Health Warrant and released with severe disorders. In the midst of her two stays I found out that no matter what you want for your family member this facility do not care and anyone that comes in on a mental health warrant no matter where they are coming from a contract is with Dallas County to have all patients brought to this facility no matter what you have requested. I have been begging, calling and talking to many different people in regards to my daughter and never gets the same answer. The social workers are incompetent, they don't have the answer for anything. I have tried to reach the Patient Advocate and left several voice mail message no returned phone calls, I have ask for the attending physician to call me back no returned calls, I have ask for the Program Manager to call me back no returned calls. Let me say when you have a person brought in on a mental health warrant its very obvious there are issues and the person is not capable of knowing what there own issues are nor what could be in there best interest. This facility in my opinion is a med pushing facility, no communication with the family member that a mentally ill person lives with all they can say is this is a hospital policy while they continue to bill your insurance . We have been in other facilities before and never in my experience have I experience unprofessional, non-communicative responses out of this hospital never have I heard of this and been apart of such distasteful experience ever. Now moving on this facility is run like a Jail, you have certain days you can visit Tuesday, Thursday and Saturday from 730pm to 830pm. In a previous facility you can visit your family members 7 days a week at certain times during day of the Green Oaks has not advise when is Family meeting so you can help your love one recover. I have only been able to speak to the Nurses station, the don't know nothing social workers. Now lets discuss this transfer, they don't know nothing social worker is telling me after a release has been signed that my daughter who is already involuntary committed by the court she has to tell them she wants to be transferred to a smaller setting now what do you make of that. I called today and spoke to a no nothing social worker he passes me off to the Mental Health Court, well the mental court has told me that is not true the program manger should be working on this as she has been ordered in protective custody by the mental health court so now whats the problem. I feel she being held hostage at this place. I am not saying this place do not offer excellent mental health service. I am questioning why she cannot go into a smaller setting as this has worked in the past although this facility would not know that a doctor has not called me to have a conversation with me about her. But then again the service here is very poor as they released her and she right back in this hell whole. I will continue to call and write reviews on this facility until I get my daughter transferred to another facility that I have already arranged for her to be at. This is the most disgusting experience I have ever had since I have been dealing with my daughter mental health issues in 2013 never have I had this experience. Stay tuned for updated. I have also called the news people to report the process and procedures here as well as the inconsistent stories you get in regards to your family members. Do not put anyone love or don't care about in this place. It puts a lot of stress on the family and you never get a straight answer from no one. I will be back with further reviews

Ruth Collins

I have not been there, but work where people are sent there. All very negative reports.

Chaeles Chamblee

This is a con and a sham from day one. A complete waste and failure to the city of Dallas and fraud to the U.S. federal government and the hot shot doctors laughed all the way to the bank while they have help almost no one.

Tyler Smith

I'm a nursing student who participated in clinicals at Medical City Green Oaks. I experienced a very high-quality of staff including nurses, techs, social workers, and physicians. I particularly appreciated the follow through care that occurs after discharge. The social workers also do an excellent job of teaching the patients to advocate for themselves in voting and activism within the community. Keep doing what you're doing!

D A

With many years of experience of family members in crisis, I have had my share of exposure to psychiatric hospitals. Medical City Green Oaks Hospital by far exceeded all of my expectations. Not only did the team provide exceptional care, they also connected my family member to their outpatient clinic. I highly recommend this hospital to anyone who need help!

Kimberly Martinez

Just completed my clinical rotation at Green Oaks and I enjoyed my time there. The staff was great, helpful, knowledgeable, and experienced! Toni & Albert in A7 are excellent, experienced nurses and answered any questions I had. The nurses in the Adolescents unit were also so wonderful and welcoming. Not quite sure why Green Oaks has such negative reviews, as I had an enlightening experience with the staff nurses and patients!

Jared Miller

My wife was recently a patient at Green Oaks and I was very pleased with the care she received for her bipolar disorder. A couple years back she was admitted to another hospital and it was a horrible experience, so I was going into this ready for the same kind of thing. Especially after seeing negative reviews for Green Oaks. I think some retraining and/or restaffing has happened in the past couple years because my experience did not reflect the previous negative reviews. For one, it was incredibly hard getting ANY information from the last hospital my wife was admitted to and I felt like they didn't care one bit about the health of their patients. At Green Oaks, I felt as if they went out of their way to make sure I was as informed as possible about what was happening. They have a 24-hour number that connects to an actual person immediately and they clearly were informed about everything the doctors and nurses were doing and reporting. Even when I was initially upset and very possibly rude to them, they defused the situation and left me very satisfied and informed. I wish I would have remembered the name of the lady I spoke with twice because she was absolutely the kind of person every hospital should have in place to interact between the staff and the family of the patients. The only negative experience for my wife was the initial emergency room. She spent all day and overnight in one big room with 10+ beds and no intensive individual care. I was told this was only because they had no available beds in the inpatient section, which would make sense. Once she was admitted to the inpatient ward, she immediately felt much more comfortable and they worked with her to find medications she felt comfortable with. They even dealt with a heart condition that wasn't related to her bipolar, and got her back on a medication for it she hadn't taken for years. That let me know they were genuinely concerned for her overall health and not just collecting insurance money. In fact, they had already gotten her approved for a medicare-like program for mental health, so the entire stay did not cost us a single dollar. They also counseled her and did their best to make her feel like mental health is not something to be ashamed of. That's one of the BIGGEST things missing from our health care in America. Overall, I would recommend this hospital to ANYONE in the area who needs genuine help for mental health. These people care!

Ashley Campbell

I just got through with my nursing clinicals here and it was wonderful! Nice, clean environment. Beautiful outside area. All the staff were great and the food was pretty good.

Poohdiva Davis

They are nice ppl and they made sure i got the help i need

lshurbet .

Right now I am upset with McKinney---apparently a patient must have random allowed phone calls....not healthy for patient or spouse......when a patient is really on the edge how do you think it feels for them to call home and let the spouse know how miserable they are. Why do you think it does to them.....I say, phone calls MUST be limited and restricted....is ridiculous and I don't see how patient can get well if they are calling playing the poor me game...

Michael Majors

Overall the staff were mean to the patients. The Observation Laboratory...The place where you are demanded to sit in the most uncomfortable chair that you could possibly imagine might I add sitting there for 24 plus straight hours before you get moved to a room or another hospital. The Psychiatrist will meet with you for 2-3 minutes and that;s it. It's my opinion that they do NOT care at all about the patients. They do care about what your insurance covers. They will keep you as long as they can. If you insurance is not good or cover not good then you can be rest assured that you will be out of there and sent home within 2 days. Regardless of how you are feeling or doing.

Jessica Fillingame

The employees surely need more training being in the field of helping people.

Derrick Whitfield

I got a lot of help at Green Oaks . The people really care .

Alysha Fullbright

Do y’all not know how to pick up a phone that’s ringing?

K Carter

This place is Awful!!! If I could give it zero stars trust me I would. Jennifer Albright is awful as a social worker. Quite LAZY! She is also quick to call CPS and lie on you and your family. As if having a mentally ill child isn't stressful enough. My daughter was treated poorly by both Dr. Butler and Jennifer Albright. If you're going to be a social worker HELP Families not HURT Families! Crystal the adolescent nurse is a caniving liar!! She had absolutely NO right to call CPS! If you have a adolescent with mental Illness find a better hospital then Green Oaks! If you confront them about calling CPS they all lie and act like they don't know what your talking about.

Charlie Molina

Helpful and friendly staff. Foods are are super delicious too.

Brian Heid

Being in a situation that can be confusing, you need people for support. The doctors and staff never listen to my husband or family about what they thought would be a solution. Instead i had a nurse hit my head with a sliding glass and no idea what was in my best interest. As a child I visited here once before. I was a smart, healthy kid and felt any parents would love to have me. None the less i did take a wrong turn. Green oaks fail to help me and I spent a year of my high school life druged with no end of this type of care. I am glad i went back to lower the dose. I can speak for myself! I can think for myself! But of coures they told my mother to give me more meds, And conviced her she didnt know me anymore. That I would never be the same. If thinking of putting your kids here PLEASE think again. Love them. You do know them best.

Abcdefg Hijklmnop

Terrible.

Sridhar Bendapudi

i am really terrified .. by looking at the reviews .. not even one good one. We went there to get analysis as end up ER because there are no beds and the nurse insisted if we do not admit she will call court. she is calling me every our and I was there out side standing for whole day to see here for 5 min .. but no luck. she is not even threat .. And no permit for husband .. she is so nervous . Each is different .. As she does not even have bed so she is sleeping in a chair over night. .. I would request if they can release i will be great full.. I am praying God that she should return as soon as possible. hopping there is a mercy person. who understand the struggle that family has to go through. ..

John Martinez

Beware of bringing your loved ones here for any type of mental health.

Ashley Whatley

I had my clinical here as a nursing student and it is a amazing facility!! They take great care of their patients and have so many recourses to help people here. I highly recommend this facility! The food is also great too!

Jelisa Battle

I absolutely loved my clinical experience here.The nurses were very caring and really took time with their patients.Great experience.

Skyler Buchanan

I recommend, it’s helped me with my genevitis -BEST DENTIST EVER!!

Blueeyed Kitty

I know have PTSD from going to this facility. The staff were rude, unprofessional, and abusive. I have filed a formal complaint and intend to take legal action. PLEASE do not send anyone to this awful place!!!!!

Diquisha Smith

The same person that goes in the mental health hospital let them back out stop letting them do they that if they still crazy needs to let the crazy peoples stay in there

Jenny Lynn

Considering I've been a patient at almost every mental health facility between McKinney and Belton TX, I consider GreenOaks to be one of my personal favorites.The one in Mckinney felt more helpful and stress free❤

Alex Tabacz

It's an Ok hopestal.

Ann Jenkins

Look up the owner, convicted criminal Dr Joel Holiner (plead guilty to DOJ Medicare fraud in 2004 paid a fine and made an integrity agreement what a laugh... Man has NO integrity at all!) Mr con man is STILL up to his old games. He strolls in about 5am whistling and singing about his illgotten millions and spends maybe 2 minutes with each of his drugged sleeping prisoners and THAT IS IT!! (then he bills insurance like he actually spent 15 minutes with you)That is ALL the 'treatment' you are going to get! (Unless he can convince you to do shock therapy you do NOT need as he tries to convince all insured) During your two minutes of being ignored by Holiner while he writes what he can to keep you there against your will, there will be a line of angry drugged sleepy people listening to your every word. JoJo has no concerns about hippa or your privacy whatsoever. And woe is you if, like me instead of depression you actually have cancer or something else, because you will get no medical treatment, counseling or coping skills WHATSOEVER here. Much less medical testing or any type of treatment for things like pneumonia or constipation. You will be lucky to get a BED in a room with feces and mucus dried on the walls instead of staying in their little room full of chairs where they ignore the patients during the all night nurse party then release the ones without insurance and hold the insured without cause. Don't let Holiner know if you have children because he loves to use cps as a bribe to make you stay against your will. If Dr Convicted Liar Holiner goes to court about you, you don't get to defend yourself or have an attorney, he just goes and lies about you and they believe him.

Aisha Lindsey

I wish I could give this hospital a 0 but 1 star is the lowest. My daughter was incarcerated at this hospital a week ago due to holiday and no beds anywhere else. The experience was horrible. The therapist we spoke to was rude and unprofessional. My daughter is 12years old and was given sedation drugs every time she showed emotion or concerns. We have had a psychiatrist for her for a year; who has 28 years experience I might add. However, the doctor treating my daughter (she has less than 10 years experience) thought she knew more than our own doctor who has history with our daughter. The doctors filed an order of protection when we tried to take our daughter out, but we won in court and they had to release her. Then they filed a CPS report against us and gave out our medical history without authorization and continue to be a thorn in our side. They have no respect for patient's families or care that they are causing more chaos. Run don't walk away from this place...anywhere else is better.

Audrey Burns

horrible. Had to wait 4 hours on an uncomfortable bench with no magazines or anything to bide my time before I even had my intake. Then I sat on an uncomfortable chair for 13 hours until I got my primary evaluation. Another 8 until my "disposition" appointment where I was released. Just about 24 hours straight of being held involuntarily staring at a wall. Great help. Not really.

Samara I

Oml y'all suck! These people need care and loving like their children or they probably are children who need to be treated properly. Y'all have a 1.9 star review. What does that say about your hospital? It says that the staff and nurses there need to be medically trained professionals and not people you find on the street. It disgusts me to see these reviews about these peoples whose lives you made worse. Most of the people who went to your clinic must have committed suicide because of the poor effort and availability of care. You take money and hurt lives and even cause them to be depressed forever. Shame on you! This facility should be shut down because of its TERRIBLE service and no remorse.

Leslie Howard

Rehabilitation

stephanie carroll

My inpatient stay here was exceptional. Great staff. Very helpful and very comfortable. Would recommend.

Erica Annette

They killed my mom. I give -10 stars if I could. She was on suicide watch and somehow hung herself with bed sheets, succeeding in suicide. No money will ever bring my mom back. These workers need to get off their phones and do their job.

Donna Roy

I must admit it's been several years since my "incarceration" at Green Oaks. I have been in 7 different psychiatric hospitals and this one is by far the worst. I was there a number of times, once for a month. The nurses set their own rules and were extremely rude. I was more traumatized by my time there than by mental illness itself.

mark davis

I have my daughter being there. She is 30, but living with family, dad, mom, sister, and brother. I took her to Parkland from where she was transferred to Green Oaks for not having enough insurance coverage. Despite my insists to tell me what insurance will they accept, they never responded. That is how she was transferred and admitted to Green Oaks. Mostly brain disorder patients are admitted there, they give them a code and consent. I am asking how in the world the hospital is sure the patient can do or judge correctly. (privacy) My daughter is keeping not calling us, and the hospital even says will not share the day and time of her discharge. What is this all about? Her safety? Don't they know the safest place for her is our house? Since she has no money, no shoes, no contact numbers, where she will end up.? Isn't the hospital adding an other homeless to the community despite there is a house and family members eager to welcome her back. She has all her belongings, her gorgeous cat, SIMBA, and loving family members there. I am an extra protective dad that have not slept since I have not information about her in Green Oaks. I visit Green Oaks 3 times a day in the hope to hear from my daughter, but all my time is wasted. Each time writing her that dad is here please call me. But, I never know why I don't get a call. I have decided to make Green Oaks parking, along side the entrance, a home for myself from 8:00am to 10:00 pm. every day, so that in the case of discharge I pick up my daughter and give her ride home. In the case my daughter is discharged without informing us in advanced, my daughter will be lost, and Green Oaks is the one to be held responsible. My advise to fellow families is not to think about Green Oaks at all in the case any beloved one is sick. My experience from this hospital made me consider 1.9 overrated. Soon I will share my experience with the media.

Joshua Daniels

I WAS THERE IN AUGUST OF 2016, EVERYONE THAT WORKS THERE CAN GO TO HELL

Ronnie Row

Medical city Denton tried to get me admitted here in April, thankfully I refused their recommendation and was at least sent to a less hostile hospital. Green Oaks is owned by the same company that runs Medical city Denton as well as several other hospitals in the DFW. I recommend you don’t seek services from any of their facilities. They cause more harm to people than they ever help and everything they claim to do is to make them money. They don’t care about you as a human let alone your right to quality care.

Cheri Taylor

As a nursing student this was a very pleasant experience. I watched them calm the adolescents down with no medication.

Valerie Ellerd

My husband was transferred here from Plano medical city despite 2 days of telling them he did not want to go here after knowing others that had very bad experiences. While I was at home handling other matters and was promised I would be contacted before any transfer was made and that I would be able to talk to a case worker about other options they transferred my husband. They called his cell phone with his voice on his voicemail which they had taken away to leave a message and not smart enough to call the other number. My number. So I get back to Plano his room has a new patient and I’m given the number to green oaks. I call and am told due to hippa laws they can not give me any information not even confirmation he is there. Neither place will help me so I guess it’s time to hire an attorney. And after reading these reviews I am even more fearful! As far as I’m concerned both places are extremely rude, unprofessional and lack the intellect to properly handle anyone’s care!

Tommy Rodriguez

Friends crazy sister is in this place

Judy Rojo

My daughter that was in there for a Green Oks says that they help you but they really don't care I don't know but she's only 13 she sees when she hears

Ignacio Hernandez

Just completed my psych clinical rotation here. It was a wonderful experience, the staff very helpful and friendly. Thank you for the opportunity.

James Evane

Its really awesome

Sherry Cusumano

It’s a great place to work. The staff truly care.

SA-20

made me want to kill myself. literally just a prison. never send anyone here unless you hate them, in which case, by all means send them here. convinced my phone was confiscated simply so i couldn't expose the injustices of this terrible place. people are ignored, you can never go outside, you are left to rot in a bed for hours on end. gets 1 star instead of 0 because some staff are nice. please, avoid this place like the plague.

Janee Jackson

My brother is currently there and i don't recommend this place I agree with the others they treat them like they're in a prison my brother even said he feels Like he's in prison ... Go somewhere else and get help if you need it this place is pure trash !!

tooti too

This place is like prison. I was locked-up at Green Oaks for 2 days, felt like eternity. It's impossible to sleep in their emergency room with erratic people being admitted all hours of the night and workers talking loudly and slamming doors. The only people that are able to sleep are the ones who are given a "shot". I was able to doze off my last night there but was awakened to cup of water being thrown on me. (Guy got into a hissy fit with the nurses) This place had me crying like a baby. If you are a person that is "sane" I would avoid this place at all costs. Some people like myself battle depression and anxiety. Which is no match with people battling possible schizophrenia or other more complex mental issues. They will scare the living hell out of you.

Megan Zigler

Nursing student - has a great clinical experience!

Amber Bollinger x403

Horrific place that should have been shut down years ago!

Sara Jane Booth

I have a question. I will delete this review in a few days. My sister is schizophrenic (or something similar) and we don’t have money to get her full time help. She acts normal 80% of the time but has extreme and dangerous mood swings. She keeps trying to attack/kill my mother, she won’t take her medication, and we need help so she doesn’t end up in prison. Every time she has a psychotic break, the cops come and take her and release her the next day. This cycle never ends She is currently in police custody and when she is released tomorrow she will be homeless as my mom is finally at her last straw and scared for her life. Is this government funded? I think she has Medicare.