Reviews of Greater Austin Psychiatry & Wellness (Psychiatrist)

Taylor Renae

This place is absolutely terrible. The point of psychiatry is working with patients that have illnesses and issues. This place immediately stops care with you (pre treatment or mid treatment) if you are late even one time or miss one appointment. They don’t reschedule at all. If a patient was being treated by them and mid treatment they stopped care for something as silly as this, and the patient became unstable or committed suicide, I’m pretty sure there would even be a case for it from a legal standpoint. Stay clear from here if you really need help and want people that care!

Lori Fox

I am excited to work alongside a fantastic team of providers in a wonderful practice setting at Greater Austin Psychiatry & Wellness.

Collette Hill

The space is quiet and calm, the front desk staff is friendly and welcoming, and Tatyana Gustafson, MSN, APRN, PMHNP-BC is wonderful. She is warm and takes the time to listen, to ask appropriate questions and does her best to help her clients get what they need. My experience here has been exceptional.

Eric Gamble

Avoid these people at all costs. They terminated my care because I got my prescription from my old doctor when I was away in California for a few months. They told me that I did not inform them that I was going to visit my old doctor even though I did months prior. They have left me without my olanzapine, an important bipolar medication, potentially for months until I can find a new doctor. This can be extremely dangerous situation. When I tried to explain what was going on, Kendra the receptionist just hung up on me. They are completely unprofessional. What they are doing is completely unethical and immoral. Do not visit these people. They should have their in network status revoked.

Elizabeth Greiner

I’ve never reviewed a dr before but felt I had to here. Went for sleep issues and came up with a plan I felt comfortable with. When I had an issue with our medication plan I messaged as she said I should and was given a link to a website about sleep hygiene. Seriously? When I called the office to say I wasn’t happy with my provider and wanted to switch I was told I would hear back from the patient manager. No response in the last week. Very unprofessional boarding on negligent.

L. Stevens

I would also give a zero star if I could. I called multiple times in attempts to make an appointment and left messages with no return phone call. Finally, I went online and made an appointment. Again, I called the morning of the appointment to re-confirm appt and get a better idea of the location. Again, no one answered the phone or called back. Location was difficult to find----again, called after being lost for 15 minutes, then gave up, went back home. They never called afterwards to follow up in any way. How can they treat patients when they don't answer their phones or have voice to voice interaction? I would suggest finding another option for a doctor......one who cares about the patient.

Jessica Jaramillo

Great staff & professional providers. Katherine was really helpful & very understanding. Lady at the front end was very thorough & very detailed. Katherine was also very good at making sure that her patients felt comfortable. Really relaxing environment. & as long as you keep up with the details, visits are quick & punctual. Great service from every end. Looking forward to keep meeting with them.

Lisa Melo

One star. I was 13 min late and turned away with a late fee. Yet, when I wait 20-25min over my scheduled time no credit? And the reviews below speak the same. Dr.Tatyana is awesome and the reason I’ve kept the 40 min commute. Office Management could be better.

Jennifer Hart

At first, I thought this place was great. However, when I was prescribed a benzodiazepine and had weird side effects on a very small dose, my practitioner made it seem as if it was in my head. I also had this taking one dose of an SSRI and came off immediately and had complained. I decided to come off of my medication and I wish anyone prescribing these medications would WARN their patients of all and any potential side effects and withdrawal. I once again emailed my practitioner stating some weird symptoms I was having after stopping my medication. Once again, my practitioner told me I was on such a small dose that it probably wasn't withdrawal. I want to reinforce that everyone is different, especially how their body handles medications - like benzodiazepines. I feel like when I had an issue I was basically told it was in my head or she hasn't heard of any effects to that nature. Honestly, all you have to do is pick up any medical book to find out symptoms, side effects, etc. And a small dose of any benzodiazepine is no exception.

Jax Chastain

Very friendly and accommodating. The office is far south for me but I really enjoy coming here. The receptionist has been very helpful with any appointment or billing issues. I’ve seen all types of visitors here, who all seem relaxed and calm during their time in the waiting room. Sometimes there is a bit of a wait but it isn’t often too bad. They’re also LGBTQ friendly, which a big plus for me!

Stefanie Dwyer

GAPW has just opened a new clinic space and it is lovely. The space has a wonderful welcoming feel and everyone is so nice. I look forward to working with these folks going forward!

Christen Eckhoff

Very warm and inviting atmosphere with an amazing team of practitioners and office staff. My previous psychiatrist was cold and not caring, so my experience with Greater Austin Psychiatry and Wellness is a refreshing change.

Mike Keathley

The location was relatively easy to find. The staff was professional and kind, and the meeting went quite well. The issue I ran into was that my appointment was on a Friday before a three day weekend and they forgot to send the prescription over. I tried calling the office to see if someone would pick up, but they were closed. They do have an on-call emergency clinician, but the automated message does disclaim to great length that whether or not something is an emergency is their discretion and that medication refill requests are not emergencies. They also say that if it's not an emergency (again, this is based on their discretion), that you are responsible for the cost, which is not specified. Needless to say, this is not acceptable at all. Post the price, and specify that being without medication because of a mistake your office made is actually an emergency. I do not understand how this was overlooked. I am never going back to this place.

Tyson Newman

I'd give them 0 stars if I could. Overbilling mistakes. Cancelling meetings when the patient is still in the waiting room, and billing for the visit. Not allowing mothers who can't find sitters to have their young children at the appointments. Charging some customers for being ten minutes late and cancelling their appointments, while allowing others that are 15 minutes late to walk right in. Terrible customer service and billing practices overall.

E S

Some nice people but shady business practices in terms of one of the providers. Would not recommend, considering there are plenty of better alternatives.

Alexis Garza

Dr. Tatyana is amazing. The first time I met her I literally unloaded everything. She is very supportive and does her best at each meeting to remember what we talked about at our last session! The only negative I have is if your appointment is say 10am and you are there early or on time, sometimes you are still waiting a good 15/30 Mins for your session time after your scheduled time has passed. Location is not hard to find, GPS literally tells you what lot it is, now there are multiple businesses in this lot/building, but you just have to drive around to the back of the building. Seriously just takes a little initiative.

Daniel Levin

I have been working with Jessica for two years and she is so kind, professional, and helpful! The whole office is super relaxing (I could just hang out and watch Bob Ross in the waiting room for hours if they’d let me) and the check-in process is always smooth and simple. I can’t think what more you’d want from a provider and can’t recommend them more highly.

Selma Mustafic

10/10 would recommend this place! I love my provider and the relaxing vibe the establishment brings!

Shelby Griffin

After a very bad experience with psychiatrists several years prior, I was very apprehensive to seek out services again. I have been a client of Lori Fox’s for three years now, and I am so incredibly grateful for her and everyone at this practice! They’ve helped me with payment plans, reasonable workplace accommodations, and helped me finally obtain an accurate diagnosis and medication regiment that works for me. I don’t know where I would be without them. I’m incredibly grateful for Lori and this practice for not only reinstalling my faith in psychiatry, but for helping me to feel whole again.