Reviews of Dallas Behavioral HealthCare Hospital (Psychiatrist)

Rebecca Harper

This hospital and their staff saved my life. Of course not everything was perfect and the food was a little bit like cafeteria food but it is a cafeteria after all. I was there because I needed help and I walked out a person ready to face and overcome my problems. Thank you for caring....you truly made a difference in my life.

Cory Jackowsi

My dad called this hospital for me and took me to get an evaluation my meds for my medical illnesses I think have me really tired and not sleeping and dad thinks I'm depressed I admit I did not want to stay but I said yes. And gotta say these people really did give a damn about the patients. Some really crazy people in there but staff seriously helped me understand what was going on

Michael Reyes

Very unacceptable my wife was recommended here because my daughter was in a crisis , my daughter came home crying saying she didn't didn't want to be in this world no more so my wife called her friend and she gave her the number to this place my wife said she called at least six times and there was no answer. My wife thought maybe they were closed because she called late around 830 but she still choose to drive up there. They were open and she asked the lady up there if she can get help for my daughter( my wife does not speak English nor does she understand it) and the lady did not understand her, and my daughter was not able to communicate because she was in a crisis! My wife said the lady was laughing like something was funny, my wife and daughter left to parkland ,this lady was no help at all, what kind of place is this, now I see after reading these horrific reviews. This would have been a lawsuit if my daughter had did something to herself after they had left, Please don't take your family here ,

Dunkle Juan

The therapist is obviously dedicated to ensuring that each patient grows and is better equipped to handle what comes our way once we are discharged. l`m very greatful for my therapist and the others I’ve met while attending Sundance-Garland.

M. Jenkins

This place was a complete HELL HOLE and my WORST NIGHTMARE! I CRIED EVERY DAY THAT I WAS LOCKED UP IN THAT HELL HOLE AND AWEFUL PLACE. I WOULD NOT SEND MY ENEMY TO THIS PRISON! I WOULD RATE THEM A ZERO, BUT THERE ISN'T AN OPTION! I was told over the phone and during the admissions process there would be both group therapy sessions and activities as well as individual therapy / counseling so I agreed to go. This was ALL A BIG LIE. #1. The admissions process was lengthy and unorganized. I got there around 2 / 3pm in the afternoon and was not admitted until the NEXT DAY!!!! Once you get there behind locked doors and they take your cell phone and purse you are just left sitting in a waiting room for HOURS that was cold and dirty with a bathroom that reeked of urine!!!! Once I was actually led to my room, I was assigned to a "unit" and once I got inside the hair on my neck stood straight up when I saw the DEPLORABLE CONDITIONS OF THE UNIT. The place was DIRTY BEYOND BELIEF, COLD AS HELL AND THE STAFF WAS MEAN, RUDE, UNHELPFUL AND MAINTAINED AN ATTITUDE OF " I DON'T GIVE A DAMN ABOUT YOU". #2. I was trapped there almost a week and not one time was the unit cleaned or sanitized. My room was NEVER cleaned and neither was the bathroom in my room cleaned or sanitized!! There was dust and dirt EVERYWHERE. MY linens were never changed or washed either. #3. The KITCHEN / CAFETERIA WAS ABSOLUTELY DISGUSTING AND FILTHY. THERE WAS FOOD STAINS EVERYWHERE FROM THE FLOORS TO THE WALLS, TABLES AND CHAIRS WE WERE FORCED TO EAT AT. THE FOOD WAS GROSS BEYOND BELIEF AND BY THE END OF MY VISIT I JUST STARVED AND SKIPPED EATING. THERE ARE NO WORDS TO DESCRIBE HOW GROSS AND NASTY THE FOOD WAS......I WOULDN'T FEED MY DOG THE SLOP THAT WAS SERVED IN THERE. I Got SICK EVERY TIME I TRIED TO EAT THE FAKE FOOD THAT WAS EITHER GREASY, DRIED OUT, OVER COOKED, BURNED, STALE AND DRENCHED IN PEPPER TO HIDE THE HORRIBLE TASTE. I CANNOT EAT PEPPER OR SPICY FOODS SO ONCE AGAIN I WAS LEFT HUNGRY. ONE MORNING THE OATMEAL LOOKED LIKE GRAY SLOP AND THE EGGS WERE POWDERY AND OFF YELLOW. THEN TO MAKE MATTERS WORSE, THE KITCHEN STAFF WAS VERY RUDE AND DOWN RIGHT DISRESPECTFUL AND CLEARLY DIDN'T GIVE A DAMN ABOUT THE PATIENTS. GOD FORBID YOU ASKED FOR BUTTER OR SOMETHING THAT REQUIRED THE STAFF TO LOOK FOR WHAT YOU REQUESTED....YOU GOT TOLD OFF OR TREATED WITH THEIR ATTITUDE OF YOU ARE " ASS OUT"......... THEY WERE HOWEVER NICE TO THE STAFF MEMBERS THAT WANTED TO EAT OR TAKE A PLATE HOME. We were lined up and forced to walk in a line and escorted to the cafeteria like prisoners in a CHAIN GANG, Given 10 minutes to eat and marched back down to the unit. I felt more like a prisoner than a patient there for therapy and support. #4. THERAPY THAT WAS A JOKE. IN THE WHOLE WEEK I WAS THERE I THINK MAYBE 3 SESSIONS WERE HELD, YET THERE WAS A BOARD STATING CLASSES AND GROUPS TOOK PLACE ALL DAY...WHAT A BIG FAT LIE!!! 99% OF THE DAY WAS SPENT WATCHING TV, TALKING ON THE PHONE, EATING AND TAKING MEDICATIONS IN THIS ONE ROOM. OTHER THAN YOUR BEDROOM THERE WAS ONE COMMON ROOM AND A SMALL CLASSROOM. THERE WERE NO BOOKS, GAMES, PUZZLES, ACTIVITIES OR ANY OTHER RESOURCES AVAILABLE TO US. WELL I GUESS IF YOU CONSIDER A BOX OF CRAYONS AND A BOX OF MARKERS AND BLANK PAPER AN ACTIVITY. .......NOT ONE TIME WERE WE TAKEN TO A GYM OR REC CENTER FOR EXERCISE OR FRESH AIR. #5.THE STAFF TALKED TO US LIKE WE WERE EITHER CHILDREN OR PRISONERS. THEY MADE UP RULES AS THEY WENT ALONG OR AS THEIR ATTITUDE DEEMED FOR THE DAY. NOWHERE IN THE POLICY, PATIENT GUIDELINES OR POSTED RULES INCLUDE THE STUFF THEY IMPOSED. #6. AS FAR AS MEDICAL HELP IS CONCERNED THAT IS ANOTHER JOKE. THE ENTIRE WEEK I WAS THERE, I ONLY TALKED TO THE PSYCHIATRIST 2 OR THREE TIMES VIA AN IPAD. HE NEVER CAME TO SEE ME IN PERSON AND OUR LAST DISCUSSION WAS CUT OFF BC THE INTERNET SIGNAL WASN'T STRONG ENOUGH. I SAW THE MEDICAL NURSE PRACTIONER TWICE. I GOT SICK WITH MIGRAINES AND THEY LEFT ME SICK AS HELL FOR OVER 24 HRS BC THERE WAS NO MEDICAL STAFF ON SITE TO TREAT ME.

Steve G.

I have had bipolar disorder for most of my life. I was brought in by police. I stayed for 8 days. The intake process was not good but my stay overall was happy.

Baxter Preas

Dear Mr. Frayser, I just wanted to express my appreciation for the quality of care I received while at Sundance-Garland, especially while attending both the PHP and IOP. I’ve had to attend a lot of these types of outpatient programs, but this is really the first one where I felt both at ease in a difficult situation and confident that I would improve over time. The quality of group therapy and the personalized care far exceeded any previous care I’ve received at other institutions. While the in-patient hospitalization was necessary, any real help and improvement came via PHP and IOP. The therapist is obviously dedicated to insuring that each patient grows and is better equipped to handle what comes our way once we are discharged. I’m very grateful for my therapist and the others I’ve met while attending Sundance-Garland.

Devedra Williams

My daughter is currently in outpatient care after her inpatient stay. I think the nurses in inpatient was excellent however outpatient is a joke. I had to call the police this morning from my daughters instability yet yesterday they told me they saw progress. She is saying she wishes she was dead and was physical with me. To me that is no progress they won't be happy until she really harms herself or worse someone else. *Update my issues was resolved thanks to the team in in patient for getting her where she needed to be. This is a very difficult process for me and watching your child suffer is very hard. Thanks again to everyone. *Update 10/9 Our Mental Health system is a joke they won't be happy until someone hurts themselves or another person. They aren't committed to getting anyone well just in it for the money. If you ever have a family member with issues or issues yourself don't I repeat don't go to Dallas Behavioral healthcare hosptial. Kirby stated they aren't an extended stay hotel and another supervisor over the place stated that my daughter saying she was going to kill me wasn't her problem. I have live videos of them intentionally avoiding my phone calls and bullying me into picking up a child whose outside doctor stated she was a treat in the home. This place should be shut down and I have every intention on taking this issue to a lawyer. People are seeking help shouldn't be treated this way.

Lindsey Evans

I currently left there and would highly recommend that place for anyone who is suffering from a mental disorder. The staff not only made me feel welcomed but they also gave me the up right respect and didn't act like they were better than us and treated all patients fair. I also met some amazing people who are will forever be in my life and we all helped each other and will continue to help each other on our road to recovery. There are some room for improvement like the doctor should have one on one's with the patients more than just one time during the day.

Brenda Kinsey

I had the opportunity to tour Dallas Behavioral Hospital today and was very impressed with the staff and building. I look forward to helping each other serve our seniors. Thank you Wendy for a great visit.

Felica Gibson

Wow I was sent to this place when I was a little girl. I’m much older now and finally found it again. This place was the worst place of my life I was Heavily drugged with pills all day. It smelled back then and they treated us like we were crazy. Years laters I’m meds free and feel this place is hell. I won’t even say my real name so ashamed. MARK LEWIS FROM A REVIEW should contact me I have a lot of things to say against this place.

Alexander Tobbis

Great staff. My therapist was so helpful

Connie Brunson

This place has to many people that don't talk very good English. There very rude, and disrespectful. I wouldn't take my dog tbere.

Jody Simmons

I had to recently bring my daughter here. She's been dealing with depression and using all types of drugs. I'm a say I was very impressed with the facility, how it looks, and the activities that they did. I'm certain it's going to be a long path to recovery for my daughter however for now she is well. Thanks to all the dedicated staff there at Dallas Behavioral.

John Diggle

This place is just what everybody says it is. It is pretty damn useless, and they did nothing to help me, but stick me in a cold waiting room for 7 hours. Employees didn't really care and they were all over the place. They don't do a good job of making you feel welcome and making you feel like you can get help. After the first 2 hours I realized that I needed to get out of that place. It felt like a place that you go to when you have no more hope in life and you're just waiting to die. I had to skype with a doctor instead of actually talking to someone in person face to face. It's terrible. They lock you in, and you don't get out until the Doctor says you can, and even after you get cleared from the Doctor you still have to go through other processes to get out, so in my opinion if you can avoid going here for you mental health issues then please do. Just go somewhere else that will actually help you and pay attention to you, and not stick you in a cold waiting room for 7 hours.

Whetdaddy .

Extremely unsettling. I brought my son to this facility, where from the intake waiting room my preteen son was located - he was confronted by an adult delusional patent - who was a very large male that intimidated my kid. I told the staff I wanted to leave as I didn't feel like the place was safe and wanted to seek out another facility - so the staff got the psychiatrist on facetime on an ipad, asked my son 6 or 7 basic questions questions before placing him under power of attorney so I couldn't leave with him. Then since I was unable to take my child I asked the staff to unlock the doors so I could leave. The staff then refused and to my astonishment kept me against my will for two hours. I demanded they release me and the staff told me that they could lose their job if they let me leave. Keep in mind - I am not the patient. I called the police to come and let me out of their facility. When the cops arrived, they told the hospital staff that they could not keep me there and surprisingly the doctor instantly reversed the power of attorney and discharged my son. The staff were extremely smug with me until the police arrived They tried to tell the police I was not being accurate with my story and said they "understood the man only asked to leave with his son" - until I asked if we could see the security video footage, then they went silent. This ordeal was in the time-frame of 3 hours. I thank God that they instantly released my child as I cannot imagine what kind of care he would have received under the Dallas Behavioral Health's control. Do anything in your power to avoid this place. I feel the staff completely crossed the line of criminal kidnapping a parent. Thank goodness for video cameras.

Patague Bonar

Candice has a wonderful atitude. Bright spot in my day. Justin was very patient with all my questions. Isra was wonderful. A great impact on me. Staff are wonderful. Felt they really care. Pleasing management.

Larry Smallwood

My son was treated here for his severe anxiety. Majority of the staff were really nice. Especially the tech on unit 5. He was incredible. I’m sorry I forget his name. My son said the food was not great. But that’s him being picky.

Cristina Cisneros

I stayed in here for a week or so staff was terrible they were rude to us all they time even some staff would fight with eachother i feel like i got worse just being there every night The food made 4 girls vomit and get sick for like 4 days straight if you're a parent planning on taking your son or daughter here please dont i saw how it was in there and i felt what they felt and its hell so please parents DO NOT take your kids here you're better disciplining your kids yourself

CrazyNeko Meow

It was a very homy place and the nurses were very kind . The rooms were comfortable and the bathroom was always clean . I would go back if anything else happens to my phycalogical emotions.

Nancy Rodriguez

They are very rude over the phone some lady name Martha was very rude and like most of other reviews say there just there to get a pay check. If you don't like your job you should reconsider moving to a different job where you don't have to deal with people.

Melissa Bahena

Staff is incompet

Lori Copelan

I went to the behavioral outpatient program my job went me doctor too I doing better meds to

Jamey Nixon

If I could give less than 1 star, I would! Very unpleased with the staff. Their behavior was nothing short of unprofessional. I waited with a patient for their assessment, for 2 hours. Then when the patient was discharged, I was not notified until 12 hours later! Will not refer anyone to this business again.

Sebby Senpai

Anyone who walks through the door, they will try to admit you as in-patient. Don't walk through those doors without being prepared to stay overnight against your will.

Stary_night28

The staff was great for the most part. The bad part was the food and I was assaulted by another patient. The staff was afraid of the patient because he was violent.

Callie x

Please do not bring your loved ones here. I was here for 8 days and didnt get any help. The staff are HORRIBLE they dont care about you at all. They are only there to get paid. The staff would make fun of special needs children and calm then names EVEN CURSE WORDS! I was in the gym when the staff told other patients that they could throw basketballs at a kid with autism! Multiple staff twerked in front of patients(kids!!) And were very rude. At night while patients where sleeping you could hear the staff on there devices talking on the phone and cussing on the phone with people and playing loud music. Some staff where amazing but most where horrible. If you ever had any problems or where worried about something you would expect to be able to talk to someone about it and get advice but NOPE you just get more pills. I realize this is for safety reasons but every night while you are sleeping they come in your room and go thru all of your stuff. You dont get the help you expect to get when you go there. All that happens is everyday you get GROUP therapy and just group. Now I don't know about others but if I was in there for upsetting reasons I would like to talk 1 on 1 with a therapist. Not have to say why I'm in there in front of the whole unit. Multiple patients had to talk about why they where in there in front of the whole unit and they would get really upset and cry. I dont want to talk about things that are gonna make me upset in front of the whole unit. I saw so many kids get dragged into a small room for safety reasons but it was just sad. This one girl was balled up against the wall balling her eyes out begging them to just leave her alone for a little bit and to not touch her and what did they do? They grabbed her and dragged her into the room. If I'm telling you to just let me be alone and calm down for a second that doesnt mean you have to drag me somewhere that I dont want to be. I would just be more upset. This one boy got into fights with the boys in the boys unit so he had to stay in the girls unit but there was a guy boy in the boys unit that got picked on everyday and sat alone at lunch everyday and was in there for depression. All the girls wanted him to get switched to our unit and we talked to the staff about it. If I was in there for depression and was in a unit where I didnt have anyone else my age to talk to and had to sit alone everyday I would just get more depressed. It was very wrong and upsetting to see this poor boy have to deal with that. This place is a joke and half the patients there lie to the doctors so they can get out and go to a real therapist and doctor that will actually help them because this place doesnt help them. If you have any problems they just give you pills. It's really sad.

Turley Melgar

Thanks for such a wonderful program!

Wendy Duncan

This hospital was in the news recently. Goggle for current info

Leon Horsley

I'll edit this post later to say what actually happened, but please, don't consider sending anyone here. Please.

Georia Scot

I was very pleased with the care here. Nurse on unit 5 or 6, a male was very patient with my daughter, and I mean really patient. Thank you sir !!

Anabella Montoya

Impatient was good they really helped me get over my depression thanks for everything

Elizabeth Shephard

Where to begin. My son was transferred to here from Cooks in FTW because they had no room. When we arrived by ambulance we had to wait outside for 5 minutes to even walk in. We went back to this dingy hallway where someone had thrown juice/water all over the floor. It towels were just thrown over the top of it as adults and children alike in this hall were yelling. My son had to be escorted off the stretcher onto the wet floor and was told to take a seat. As we go to sit the guy calls us over to lockers and says I have to put all my belongings in a locker including my phone. I explained that my husband was on his way and would need to be able to call me. After scanning me down like I was a criminal he made me put my phone in the locker. He takes us to a waiting room that has no empty seats and tells us to have a seat. I asked him were and he told me to sit on the floor. I gave him a really bad look and he decided to put us down the hall in a square room with 2 chairs and a table. After 30 minutes of asking for a phone to call my husband they bring me in a bunch of papers. I told him we were a transfer and he still told me to sign. Luckily I read before I sign and reading decided my son was not going to be staying in this awful place. As soon as my husband and sister got there, I requested my phone so we could leave and the guy refused to let us. They shoved us into a new room where we were told to wait until the doctor released us. I explained that I was going to take hikm somewhere else and the doctor said because he was not a psychiatrist (then why is he working there!?) That he really didn't want to go against orders. After being persistent they finally allowed us to sign a AMA. That took almost 40 minutes for that process and my husband almost got walked out by security because they were trying to take his phone out of his pocket. Main point. If you love the person you are taking, DON'T TAKE THEM HERE!

Loretta Carson-Diaz

I liked the music and art therapy. That was really cool. Chaplin too. Food can be repetitive.

Brandy Moore

I called and inquired about getting help for myself and my family. I was told that it would be a pleasure to service my family. I was led to believe that the process would lead to a resolution for my kids. So I waited to go. I knew my kids would have a hard time. When I got there they asked me did I really want to be there. I said yes. Well they took me behind doors locked me in asked my daughter if we were homeless. Asked me if my son was exposed to. Drugs. like he was a crack baby.

Winter Storm

I been dealing bipolar depression all my life I've been to hospitals mainly in Oklahoma and Arkansas but must say the treatment t I done receive was great by far best customer service

Faith Fields

Exact same treatment everyone is complaining about . Very unprofessional. Was told by a rn it takes 3 hrs to take in a patient and that we could sit in the car and wait. The waiting room was locked where the only bathrooms are located ! Can't understand the employees and they let my little cousin 11 yrs old stand next to a grown man in handcuffs without concern for her safety . Shut them down!

Heidi Broyles

Very itive experience pos

cris brown

This is a great place to get away if you're looking for a vacation. A terrible place if you actually need help. They don't do real evaluations to distinguish from truth and a lie. My 15 year old son was taken here for counseling. I received a call requesting permission to medicate. After I refused, found out they issue a court order to my son. I was never notified by Staff and his attorney refused to talk to me. Don't go here. They are sneaky and underhanded.

. .

This place is a joke. They do not feed & change people that are in the hospital. It’s gross, dirty. People skin floating , hair floating , people are drugged. I was held for 10 days against my will. It should be illegal to do this to people. I’m suing. Do not use this place. Therepy is horrible, they write things down that are not true. I heard a old man that mumbled, the therapist said your afraid of snakes. What a joke. I have a lot more to say. You aren’t allowed to take showers in cold water or brush your teeth. Joke

Luper Yvonne

Overall l had a good experience.

Osama AlHesan

If you want to be in a slaughterhouse you can go to this place, small smelly waiting area, rude staff, no one is even welling to listen to you. Don't even get close to this place

Bae Martian

My boyfriend is went here and the place is horrible. They treat them like they are in jail or even worse. They Skype with a doctor vs seeing the physically. Its smells like urine and its dirty. They provide sandwiches and chips to eat. They only allow 1 phone call and when asked about their guidelines or procedures for what goes on in there they dont have any. You cant believe everything you are told. My boyfriend was in there for 4 days before he got a bed. Not everyone that goes to this place is crazy but they are giving them that type of treatment. They will be crazy by the time they leave here. Dont send your love ones to a place like this. I have contacted my attorney and will be going to the news and social media to give this the of information. It is wrong what they are doing in there but all they can say it's that this is their "prodocall"

Shona Dillan

Hey I got better here. Thanks Debbie nurse and I forgot my therapist name. I have Bipolar since I was like 17. Yayyy. Food is eeehhhh

bellagardella .

Two weeks ago, we were in crisis with our 13 year old son (adopted at 5 weeks) , who has been diagnosed by a neuropsychologist with Fetal Alcohol, Tourette’s, ADHD, Autism, and Conduct Disorder. Our emergency room visit was neccesary after a 3 day spiral. He was combative, destructive, suicidal, sexually aggressive and physically abusive. He also admitted to us and to BOTH hospitals that he was hearing voices. Children’s did not have a bed for us. So we were sent to Dallas Behavioral Health. Our son stayed at DBH for 2 weeks. During that time, he was allowed to watch “Chucky” and other inappropriate shows. He was also sexually inappropriately while he was there. He got into a biting “war” with another patient. And he learned very quickly how to manipulate the staff. We never met with the doctor. We spoke to a therapist a couple of times. Only once at any length. Our son expressed to me that he “wasn’t hearing voices anymore” but when asked more questions about that, he admitted that he really was hearing a voice. But that he was ready to come home. We tried to talk with the therapist about it. But we were appeased. Nothing more. When our son was released- we were given a brand new diagnosis. It made no sense whatsoever. The doctor cut his anti psychotics in half, took him off his impulse control meds, and gave him a medication that treats bipolar. The diagnosis did not fit any of his history. Yet, without having a conference with us and having the 9 page neuro psyche report, yet they decided to change his medications to fit their ridiculous diagnosis. He received ZERO, I mean ZERO help with the voices that had been telling our son to hurt our other child and to hurt himself. No discussion with a doctor. Just new meds and a discharge of “marked improvement”. And worksheets from our son about how to control his anger. When we got to the pharmacy, the doctor hadn’t even signed the prescriptions. We called them repeatedly for 30 minutes before someone would answer the phone. Even then, they were not very helpful. I’m devastated. We needed help and now we are sitting here with a child who has the cognitive ability of a 6 year old- who hears a voice that makes him want to hurt animals, people, and start fires. Who has been medicated for a Disorder he does not have. We will follow up with his regular psychiatrist on Monday. If our son becomes suicidal or homicidal in the near future, Dallas Behavioral Health is to blame. We will never use them again. They have done more harm than good. ***Update- He has been home for less than 24 hours and he is throwing things, back to physically assaulting his brother, and using a sock as a makeshift noose around his neck. Thanks so much DBH for all the help. (Sarcasm intended)

Murlin

The youth ward staff was very helpful and made sure that we got all the help we needed. The road to recovery is long and difficult, but Dallas Behavioral certainly helped me take the steps towards getting better.

Kathryn Eastman

Outpatient program sucks. The director is never available or participates with patients. I was here a year a go when it was ran well by Scott which made me want to go bk. Now I will never go back and consulted with my Doctor who told me not to go there and get individual therapy as they prescribed the same med that I had a bad reaction to last year.

Georgina Cowan

Great place, besides being a non smoking facility. My nurses on unit 4 were really nice. They really showed attention and care. I walked in voluntarily, stayed for 5 days. Thank you !!

Joanna Priston

I have had depression for most of my life. Meds therapy etc have worked intermittently. My last admission at this hospital was really good. The nurse really spoke to me like a human being. Therapist was really nice.

K Porter

Rude, incompetent staff. Therapist Natalie will threaten parent. And care is not provided

Sophia G

This hospital is a true blessing. My daughter is significantly better. She learned and I learned things about mental illness and coping that I never realize.

Jeri Breedlove

This review will not be favorable for the simple reason of lack of cooperation; you see my husband was brought there on Friday August the 23'rd of August. He had become aggressive and required to be taken from the home. He was wearing a pair of red and black loungers and a gray shirt he was still wearing his rings and necklace along with full set of false teeth. On Monday I took him clothing and other hygiene items. On Tuesday I noticed that he had not taken advantage of the clothing that I had delivered and also noticed that his clothing were still under the front desk. It was this time that I requested to have him removed to the Hickory Tree psychological facility as I called to fine if my insurance supported any such place near and learned that they in fact are in my network UHC . The day after I had requested a transfer I received mixed message as I did call to see if arrangements had been made to transfer him and who ever I spoke with that answered to being the nurse on his ward stated that they had sent the papers and it would be up to them is they would be able to transferred or not. I have done lot's of calling to tray and facility his discharge and ultimate transfer with no success. I cannot reach anyone of authority. On Wednesday of last week I was asked by the nurse if he was a diabetic as I had recently relayed to the nurse that he was a diabetic that he was on Novolin insulin 73/30 Surely I do appreciate their care but the biggest complaint is that i had lost all contact whether through them and as expected from them, no one gave me any feedback as to his care, his progress his prognosis and with a husband with dementia Im already stripped to a level that is unbearable. I have just learned that he will be transferred to Hickory tree tomorrow and I remain skeptical yet hopeful that I am past running down the street to catch, finding my door open in the middle of the night having the neighbor find him at five o'clock in the morning with only his draws on. So much that I really need some sense of civility at the one place that I can touch base with for answers. With all thanks for your efforts I give thanks as I desire some classes to the staff might be warranted in that They are unqualified. I did ask what was the usual length of stay and was told 3 to 7 days. My husband was there 13 days notified on the thirteenth day to come pick him up where I was not able to get him unti the next morning and on examination discovered a 4 inch abrasion on his back which was not apart of his discharge notes and among his personal items his bottom dentures were missing.. Held hostage against our will as I was not an ongoing part of his care. Hurt !! Respectfully Jeri Breedlove

bertha yellowfinch

Our loved one would have been better off in a mud hut with a native medicine man shaking a rattle over her.

Jerry Doltren

Came here for help. Received what I expected and more. Genuinely.

Joseph Webb

I had a very uplifting and therapeutic experience here. The staff especially the nursing staff were kind and gentle towards me. I couldn't understand a lot of them but that's OK I could tell that they cared and that's why they went into psychiatry. I can honestly say that I am better now and hopefully won't fall into severe depression again but if so I know that I can come here.

lil Caca

Tf is this place

Natasha James

Staff very abusive! The place is nasty!

Christi Bollman

They dont even deserve 1 star. This place is so rude. I wouldn't let my dog go here.

adventuresinsleep pip

I only gave it 2 stars because the techs and the therapists were very friendly and tried to help. This is not a place I would go to for help ever again. The doctor was very uncaring & so was the RN named Veronica. I told them I couldn't eat certain foods & even though I saw it noted, I guess the kitchen staff didn't get the message because most of the time, there was nothing I could eat. For 2 meals, the only thing I could eat being served was a roll. I was there 5 1/2 days & only saw the doctor once & the nurse practitioner once. I have other neurological disorders that weren't being taken into account & the doctor released me AMA even though I stayed days past the 24 hours that I was obligated too. A person can't get better when the only thing they have to do with their day is watch tv or sleep.

King Way

Bman wayland is coming back

jennae herne

Wish I️ could do no stars the lie to u Don’t answer the phone Don’t tell u the full process before u sign a paper Have people waiting more than 24 plus hours to see a doctor Please don’t go here Never know of this place till the police told me about it Worst place every No communication skills

Nick Reyna

I was there for one day and signed myself out the next day. They NEVER let you outside. I NEVER saw a pool or basketball court. The staff move at a snail's pace. Group meetings were a joke. No help at all with therapy for my bipolar. It took over 2 hours to be checked in. It took 5 hours to be checked out. One employee looked like she was on drugs as her eyes were half open and she moved around slow like she didn't know what to do. HORRIBLE EXPERIENCE. No smoking facility. Wouldn't recommend to anyone needing mental health care.

Jonathan Miller

This place is horrible. The staff could not care less

Petty Ricch

This hospital has too many bad ratings to even think about bring your child here

Natalie Bullock

Horrible place! Main waiting area smells of urine. Took my son there and waited well over three hours to get his assessment. Once we finally did they recommended the outpatient program. Don't do it!!!! The php program is a joke they do nothing with the children and the children have control and not the therapist they sit around and do nothing!!!! Worst place I've seen yet HORRIBLE don't waste your time

Lisa Sanchez

Y'all hospital did my son good. He's been smoking weed and cursing and hitting he's more calm now. He tell me cause of his therapist

Schwanna Johnson

I recently toured the facility. It was very clean. The courtyard was beautiful. Wendy was very informative of each unit and what was offered. I would definitely recommend DBHH.

Kevin M

I'm not sure what this place is but if you call me back to back and don't leave a voicemail.... You don't get an answer....

Linda Evangelista

(Translated by Google) Good service, compassionate and appropriate treatment. (Original) Buen servicio, compasivo y tratamiento apropiado.

ricardo velasquez

My wife was discharge from this place 2 days ago and from her reactions and the things she told me in this facility were disturbing to hear. She spent four days in this Hospital and the female orderlies were rude and cursing at her and the male orderlies were very perverted. The female orderly that cursed at my wife was named Marshell very rude and unprofessional telling my wife that she's not there to use the damn phone. Then another incident with the male orderly named Adam and other of his male Co workers try to close the door to my wife's room and secretly take advantage of her luckily her roommate was in the room there and they backed off. They're at Dallas Behavioral Healthcare hospital they neglect the patients not caring what happens to them giving them medicine all the time just for them to settle down if the patient refuses medication then they give them an injection my wife did not want the medication and was told that she can refuse it whenever she wants and then was threatened buy an orderly to take the medication or she will be injected. She was threatened by other patients and nothing was done to keep her safe. All the staff at this Hospital are incompetent and do not know what they are doing. I was told over the phone that male orderlies are allowed to watch over female patients in the shower. To me that is disgusting female Orderlies should watch female patients. My wife was sent there to receive help and instead came out more disturbed because of the events that happened in there almost being molested by patients and orderlies and not being protected and being treated as if she was an animal. If you are looking for help for your loved one please I beg you do not send them to this hell hole they will not be helped instead they will be just be medicated mistreated this place does not help no one whatsoever. I regret my wife being in that place.

sabrina ragsdale

the food is amazing and this hospital is AMAZING all of the staff care about you this is my number 1 reccomended place i love you jeff and jennifer <3

Georgia Cahoon

Best behavioral hospital in texas where from the nurse on unit 6 to the patient advocate. Everyone was extremely helpful. Doctor was really involved too. thank you all for treating my son right. He didn't like the food, otherwise it would be 5 stars.

Susan Worthington

I visited this place recently. It is very clean, the staff appeared to be very knowledgeable, empathetic, caring & concerned about all of their patients. I would send a loved one of mine to this hospital it the need came up. One of the nurses, Wendy was superior in every way!! Thank you for your kindness!!!

Blaze Shadowflame

I went here like 2 yrs ago. I got mistreated by alot of staff but some of them are decently nice. I dont reccommend going here though. I rather just harm myself than them hrlping peoe because they literally make the situation worse. They wouldnt let me have privacy or be to myself. Im an introvert. Leave me alone.

Lindz Peck

I have a child that has been admitted to the day program because it it a lock down unit. On two different admissions he has escaped. The first time he followed a person going out through the locked down doors and today he went into the office and pushed the button on the wall that opens the door and ran out. My question is why was the office door open. Where is the security? I am not pleased with the program

Janet Kelso

I came to a place in life where no one understood me and I had no where left to turn. It was so very dark and I had no hope. My insurance company gave me DBHHS number and I called and spoke to a wonderfully compassionate young lady. I was reluctant to come in at first, but she talked me through it...from the phone call, to the intake and inpatient experiences, I have only good things to say. The staff here actually cared about my wellbeing, the treatment I received put me on the road to recovery and I am actually capable of feeling today. Dare I say I am hopeful once more?! Thank you, Dallas Behavioral, for giving me back my life again !!!

Mary Altamirano

I went here and it was horrible the staff didn't care about us, most of us would be locked in a damn room not doing anything, the restrooms are a mess, the food is disgusting and unedible, the so called "Doctor" gave the wrong medication!! And with every problem that I had he would always give me medication for it!! This is the worst mental health hospital I've ever been!!

Misty York

I do not understand why this place has any bad reviews. My son told me if you go in there and do what is asked of you, participate when you are supposed to and do not be disrespectful and act out that you will be treated good and with respect. This place has been so wonderful with my 15 yr old son. He said the nurse's treat him excellent and are always willing to help him with anything he needs and the food is good. Any time I call no matter the reason they always answer the phone and answer any of my questions and and let me speak to my son as long as it is not during therapy or bed time. The nurse's would even give him extra phone time when he would call me. Every time I have been there the staff is friendly and the facility is very clean. If you or your child need help I would highly recommend this place. I just want to thank Dallas Behavioral hospital for helping my son get back on track!!!!!

Peter Olayemi

Good people good food

Tiffany Jones

If you love your Love ones PLEASE PLEASE PLEASE dont bring them here.. This place is HORRIBLE..

Jozie York-Diaz

Yeah not sure why the negative stuff. I spent four days here. Not pleasent to be in a psych ward, but I was in two others in DFW that was not as nice as here. They have a nice courtyard, music therapist was so cool so was art therapy person. People were genuinely nice and truly kind to me. Sorry if others had a not so good experience. My advise always get people’s names

Jacky Tenorio

It was the worst. The medicine there made my condition worst. You just had to say what they wanted to hear and you were gone. I lasted about a week there and it was the worst. School was in the schedule but you never kind of did it. I’m in 9th grade and they were teaching us about mode range median etc. The food was ok. The last meal you get is around 4. And you would go to sleep at 9. The first week that I got out I didn’t eat good because of that schedule. If I ate past 4, later at night, my stomach would be in pain because it had been long since I had a schedule like that. It was sad being alone most of the time. Away from everyone you cared about, locked away in a space full of strangers. It was cool meeting new people but, for me I didn’t like it, and if I had a kid who had a behavioral problem I would drive them for hours each day if it meant them not being there.

Shelby Jackson

I'm very open abouts my addiction. Dallas behavioral hospital did me right. I've been struggling with 10 years. This by far the best treatment I gotten.

Best R. Mayfield

Was a patient it woulda been better if we coulda went outside more

Johnny Ailget

The quality of group therapy and the personalized care far exceeded any previous care I’ve received at other institutions. While the in - patient hospitalization was necessary, any real help and improvement came via PHP and IOP.

Susan Spencer

Candice does an awesome job. Very friendly staff.

Niecy A

I've been trying to call this place for 3 hours and no one has picked up the phone. Just wanted to get some information regarding having my 15 year old son admitted here as well as how the Insurance is billed as well as are they schooled while there. Wow. I've never called a business that just didn't answer the phone

Elizabeth Crider

I love the interaction and expertise this facility offers. I visited and received some good information, ideas and resources for the future.

Paula Peters

I was able to take a tour today! I must say the place was nice, clean and smelled good! The staff was so friendly! I was amazed by their courtyards as well. I will refer to this facility for sure.

TedBunnie

WARNING do not bring your children here I repeat do NOT bring your children here, you wanna know why? This so called "hospital" does more harm than good...the inside is complete garbage and NOTHING like the pictures. The janitors don't do their job, the food is not edible, and the upstairs program OH MY GOD DON'T GET ME STARTED kids are forced to restart the program just for saying they want to kill themselves and not actually meaning it being put with actual dangerous patients. Reading these 5 and 4 star reviews has me in tears this facility only cares about your money and some of the staff even ADMITTED it saying that they wish the patients were dead and would rather have patients locked up in the hospital than quote on quote "contaminate the future generations". This is unacceptable and disgusting. PLEASE I BEG YOU HELP SHUT THIS HOSPITAL DOWN!!!

Jay Love

Do not work here

RUBIN BAKER

I just love working at Dallas Behavioral H.H. and the most rewarding part of working here is putting smiles on patients faces. I treat people just like I would like to be treated, attend to their needs, listen without judgment, & give positive feedback. I simply put myself in their shoes and pray God guides me with the right words to say to each individual. #Unit4

Angela Waldrop

Awful place try not to let them take your child there. The place is dirty and full of rude staff.

mrdoitall952gmailcom .

I received phone calls as promised about my mother health from Jamie Metzenberg. This was the most respectful thing given in awhile from a hospital. She was very caring and concern about all the details needed. I want to give a BIG THANK YOU for your help sincerely from the heart.

Ohana Ministries

I am the director of a counseling facility as well as a foster/adoptive parent and have worked with most of the inpatient facilities in town. This is definitely one of the better ones. For the most part the staff, from techs to doctors, are polite, and helpful. There is much more communication with parents and other healthcare professionals than from other similar local hospitals. The milieu includes four groups a day, and family therapy. Staff actually return their phone calls and send faxes in a timely manner. When people experience crises they are often disgruntled, so there are some poor reviews, but take it from someone who works citywide - this is one of your best DFW options.

Yolanda Cary

I was at this place for 5 days they treated me nice I hate the cops who brought me though they treated me horribly but my nurse and tech were cool

Troy South

Staff gives everyone attention. They really go out to address client needs. Kitchen staff prepares great meals.

roxas heartless

its a very new place, the staff are really nice but they are bad at seeing if people are lying to them. if someone says they feel better the doctor will question them and they go home the next day. its hard to help someone when they are pretending they understand. but i really like the group therapy... its the only time i feel like u get to understand your surroundings more.

Johnny XYZ

Anonymous as I don't want to reveal that I need psych help, but I guess I should not be ashamed of it. But this hospital was extremely helpful. Kind people that really lead me to the right decisions and the right meds.

America Escamilla

(Translated by Google) This hospital is the only one where the manager or the managuer is available when one has questions is always available when one has questions my children have been here is the only one where my children leave very stable the treatment is well compared to other hospitals are rude can never one to talk to the manager of other hospitals Dallas Behavioral with the manager who is now has improved a lot (Original) Este hospital es en único donde el encargado ho el managuer está disponible cuando uno tiene preguntas siempre está disponible cuando uno tiene preguntas mis hijos han estado aquí es el único donde mis hijos salen muy estables el trato es bien comparado con otros hospitales son groseros nunca puede uno hablar con el encargado de otros hospitales Dallas Behavioral con el encargado q es ahora ha mejorado mucho

Page Stewart

This place is a prison, they illegal detain clients. Will lie to their face and their family claiming to have warrants to hold someone, that was proven to be a lie. People in need look to these places for help, not to be caged like an animal, I'm sure that does wonders for the human you wish to provide help to. Lie and hold them against their will. Y'all are doing wonders for the community. Y'all are sick individuals.

Lori Garza

I've unfortunately been to several behavior hospitals this s by far the best people actually care

Alice McDade

My 8 year old son has been acting out, he dealt with some trauma. I would rather not go into detail. Bottom line is this hospital not only helped my son but my family as well. Sometimes we face things in life that we are unprepared for but Dallas Behavioral’s staff were extremely helpful in getting us there.

Cynthia Calloway

Truly a good experience. Ask for unit 4. Nice people

Linda Kisenski

i was brought in to this hospital by the police for me trying to kill self. I never been to place like this. my feel at begin was not good, but after meeting my doctorand nurse, it was good. they disordered me with schizo, but I thought just was anxiousness. meds helped, people here help good

Molly P.

My family had to call the police to get my sister out. The staff would lock kids in closets and use racial slurs. Worst hospital ever.

elizabeth diaz

I personally didn't see this place fit for someone that that has suicidal issues. I feel they don't handle the situation correctly and just make you feel scared and afraid, since they don't let you leave even if you want to go somwhere else. I understand it's protocol but you can hear people screaming and crying and it doesn't make you feel at ease. If It's a child I recommend going somewhere where there's only children just because this place seems unorginized. I know there's a better place in Denton or Arlington.

Alexander Segroves

This place is so bad everyone was mean and made me take medicine i didn't want to... my parents wanted to take me out but my doctor wouldn't even show up. never send someone here!

Lauren Saxon

I had the pleasure of touring this property this week. I was very impressed with how nice it was! Each staff personnel that I came in contact with smiled and said hello to me. The building smelled and looked very clean. I fell in love with the central courtyard. There is a beautiful water feature that flows through. You get a great view from every window you look out of so it does not feel like an institution, but rather homelike which is so important. I truly felt comfortable here. Our tour guide, Wendy, was very thorough and well educated so she taught me a lot. I encourage everyone to take a look around if you get a chance!

Becca McSweeney

I was taken in here and was told I’d be there for 24 hours, I was there not told any of the rules and tried to bring a drink back from breakfast was told that wasn’t allowed but wasn’t told that wasn’t allowed. You have to ask for water which I felt bad for because a nurse had to get it for you every time and you can’t keep a cup to fill up in the sink and I drink a lot of water normally. I had people in the same unit hearing voices and telling me that they wanted to fight me and some telling me they hated me because I was white I even had one tell me she would kill me. I was one of few white people in this unit which isn’t an issue but when I’m getting threatened by several patients for that, that’s scary. I was in a low place but these patients scared me I got even lower. They also gave me a pill that wasn’t on my chart to “calm me down” when I wasn’t even acting out. The doctor said he would ask the other nurses about it. They said they wanted to keep me for 7-10 days but I had my father (in charge of my insurance) call and he said they won’t get paid unless they let me leave. Flo the nurse was the sweetest nurse I’ve met. If she reads this I’m sorry for not remembering your name lol but thank you, you’re an amazing nurse and keep helping people. Thank you to the nurses but whoever tried to keep me there, learn something from this.

Mark Lewis

I'm laughing at the fake reviews posted here by people who worked for this place and are bragging on it or others who claim they were patients. Full disclosure...I was fired from this facility a few years ago for basically doing my job and expecting others to do theirs. I went to bat for patients who were being abused by the staff and the doctors. When they called me into the Nursing Supervisor's office to can me, they asked me if I had anything to say to their trumped up accusations. I said, "Yeah, I do"...and handed them a 20 page, detailed report with dozens of documented incidents of patient's rights abuses, violations of laws and medical ethics that I'd carefully kept track of. They waited 5 days while they consulted their lawyers before deciding to fire me, probably since they correctly assumed I couldn't afford an attorney on the pittance I was paid there. Now I'm writing a review after seeing that this place just got slapped by federal and state investigators for essentially doing the exact same kinds of things I was fired for complaining about...karma huh? Some things never change, and in the private psychiatric hospital industry that's pretty much the consistent thing I found over a period of 15 years working in a half dozen of these places in the DFW area. The same scumbag "doctor" who I complained about at this place, later fired me at another facility when he showed up there as the medical director. I was gone three days later when he realized I was working there. Let me be clear here: NEVER, EVER put anyone you love into one of these places unless they are literally, actively trying to kill themselves at that time. I could write an entire book about the illegal, unethical and abusive practices that this place and others just like it are doing. These guys are losing their federal funding from Medicaid over the latest issues, which include allowing sexual predators to roam around without supervision or even the knowledge of the staff that the were a risk, as well as underage kids having sex inside the rooms. I'm only surprised it took so long for somebody to listen to complaints, because I know there have been many others that were ignored...I made some of them in fact. I witnessed enough to shut this place down a dozen times over again, yet nobody listened. Maybe now a few people will start to do so. BTW...the "owner" is undoubtedly not the one writing responses in here, just so you know. Some lackey instructed to masquerade as "the owner" is doing that. I know this because 1) it's probably a corporately owned facility and 2) I actually researched this place years ago and found out the ownership was in New Zealand and held controlling interest in dozens of these places. Do you seriously think "the owner" sits around responding to anonymous people writing reviews? Please...he's in a casino somewhere with a couple high dollar hookers more than likely.

Christi Armstrong

Wish there was a negative score to give. The most rude people I have ever met in my life. Super uneducated people to boot.

Pauline Farley Jemison

My experience with Dallas Behavioral Healthcare Hospital was a positive one in my family’s time of need. We met an Employee by the name of LEE he was so calm and comforting, he went out of his way to ensure that each family was comfortable, his professionalism was outstanding!!!!!

Terri Lightford

I was just at Dallas behavior hospitals on July 31, 2018. My name is Terri Lightford my daughter brionne Washington was a patient there she was missing from my home state Nevada the staff there notified me so I flew to Dallas to get my daughter to no avail. But the staff was kind and patient, I spoke with the director Jesus. Ms Kendall And Laeile and Reuben forgive my spelling, they offered me plane fare and taxi cab fare to get back to the airport. I truly appreciate caring people in the world today especially when it comes to mental health care people don't understand how hard your job is so I wanted to thank you all for your help on my behalf. A grieving Mother who has not given up hope!, Again Thanks, Love Terri

prtar1001 .

I wouldn't even take my dog to this place. Utterly useless did not do anything for my family member he actually left there and went somewhere else. Staff members have horrible attitudes social workers don't know what the hell they're doing and my brothers roommate try to do something to him while he was sleep. Shut this place down!

gaming god

Awesomeness when something happens

Dorsal Xutius

my stay was ok. I just wish I not having to get up so early. I did get the meds that I needed, stayed for 5 days. I was dianosed with bipolar and manic depressed since I was llike 16, stuff come and go, and I get into fits of rage with my family and girl. therapist here really showed me for the first time, real things to work at when I get really angry. he really helped me.

Brandon Bullock

My experience with this facility was absolutely terrible. I needed to get medication stabilized and my regular Psychiatrist couldn't see me, so I needed emergency help. We wait in the lobby for 30-60 mins (which is normal) and get taken to the intake rooms. The wait to be assessed was absolutely ridiculous. After a COUPLE HOURS, my mom needed to use her phone (which they lock up) to let people know she was okay (since it had been so long). She had to wait about 10 minutes then they let her go outside to use it. After her breif call, they wouldn't let her back in to the intake room! It took half an hour for them to finally come get her to go back in (at which time I'm alone in the intake room). We finally get assessed, and they decide I should do the outpatient program. We go to the hospital the next morning for my first day of outpatient treatment. The program is absolute chaos. There is no "therapy". The adolescents are in complete control of the room. They're yelling, screaming, hitting each other, etc. The "therapist" tries to do a session of group therapy but it goes no where. After like 20 minutes of this it's "break time" and everyone is just yellijg and I'm just sitting there doing nothing. That isn't therapy. I called my mother half way through the day and tell her what's going on and she immediately cones and takes me home (and discharges me). I was in a bad situation and this place did nothing to helop. Their adolescent outpatient program doesn't deserve to be called a program and it needs to have someone federal step in to control the chaos. Absolutely do not recommend.

Hector Hernandez

The service to complicate no body have information no have scheduled no names no telephone nothing I NEED HELP PLEASE

L Jackson

Came here and it was packed with ppl waiting to be seen, waited about 12 hours to see a doctor.... smells bad doctors were in no big hurry to see patients, its just a regular workshift for them they still get their check at the end of the day. They dont care about their patients its a revolving door...

Gina Bordain

Really Nice staff. The hospital is super gorgeous. does not look like a hospital. Almost resort like.

Cindy Perez

If I didn't have to give them stars I wouldn't. Worst Place EVER!! ALL the Staff including the doctors (Dr.Abraham) are the worst. They are RUDE and have no EMPATHY or SYMPATHY for the family members. They don't call you within the 24hrs of a pt being admitted! They are so disorganized. They all provide different information, they don't know what the right hand is doing from the left. I was advise that my son would only be there 5/7 from day admitted. I didn't get a call from them until Tuesday, my son wad admitted Friday late night, so you can say Saturday morning. When they called they changed the days from 7/10 days. Every time you call you can never speak to someone it's leave a vm. Or the nurse on call, calls you back but doesn't know anything. Again I asked when my son is being released with an attitude they said we told you 7/10 days and weekends don't count. I mean no one in this place knows anything. All they care about is money from the insurance. I DO NOT RECOMEND THIS PLACE AT ALL. I WOULDN'T EVEN RECOMEND IT TO MY WORST ENEMY!!!!

Amina Ahmed

One of the worst psychiatric hospitals in the country, i say that with experience. Almost killed me by giving me 2 medications that shouldn't be taken together. Ignored me having a panic attack and said i was joking. Refused to let me see a doctor when i started having complications from the medication. Refused to believe that i needed my wheelchair. After all of that, they had the audacity to try and attain a court order to keep me for 3 months. All I suffer from is anxiety, i can only imagine what others go through here. If you decide to take your lived one to this facility, you've made your choice, but you've been warned. Carrolton Springs is a top-knotch psychiatic hospital, go there instead!

Gary Hightower

I would highly recommend Dallas Behavioral to anyone looking for special care, attention and expertise. The staff is really knowledgable, engaging, enthusiastic,and caring. Great facility!

jo kuykendall

If I could I would have given them a -5 star, I was told my g-son would get an asssement review by a counceler and it would take about45 minutes, once we were taken back they locked us in behind 2 sets of locked doors and refused to let us leave, some of the ppl there had been waiting over 8 hours to be seen my g-son is only 7 and was having a mental reaction reaction to his ADD meds and was sent there my his PCP, I will be making a report to the medical board first think in the morning as this is considered flase imprisonment, locking down a person before they have DX them with anytype of illness JMO DONT GO THERE...

Jesse Avila

I enjoyed my two weeks there. ..the counseling was absolute. The energy of my fellow neighbors was decent and the food was marvelous. Im thinking of going again to get away from life. Thanks for getting my mind back on the right track. Plus the accessibly on phone calls and watching TV. Five star out of five

Yeet TheMeat

Very great place apart from that u have to wait a long time for beds and it gets boring without ur phone when waiting for beds to open up.the staff in the units were nice and Mrs.yolanda is my favorite along with 'rapunzel' nicest and the most fun ppl there.its very clean and the patients there are nice depending on the unit yr assigned too.just picture it like a school but with less ppl and adults always watching u at night to record ur behaviour.The food was ok,u get 3 meals a day and snacks if u feel like u didn't get enough to eat.over all amazing

I Love Nooder

Very strange place. I took my mother here for an evaluation and--along with my other family members--was treated like a prisoner. Our purses and cell phones were locked up once we were taken back to the waiting area, which is understandable due to confidentiality laws, but even after we were told that she did not meet inpatient criteria and would not be staying, we were not allowed to leave for another half hour or so. A social worker had already met with and given her followup paperwork (due to her being on government insurance), but when we asked to be let out, a tech told us we couldn't go and needed to go back in the assessment room and shut the door. We finally had to get the next shift to track down that social worker before we could leave. It doesn't surprise me reading the other reviews that some people have called the police to get released from here. Once a person has an assessment and is told they are not going to be admitted, they and their family should be free to go elsewhere and not be at the whim of whoever has the key. Additionally, the assessment area smells really musty and is filthy, and delusional people roam around with no interference from the techs or staff. I realize it is a psychiatric hospital but such behavior is extremely unsettling to non-psychotic patients. I can't say what the actual inpatient program consists of but I don't recommend this place simply from the intake experience alone.

Lora Benavidez Chance

This place is just disgusting. The staff seem to be so uneducated and basically worthless. They are unprofessional as well as rude and ignorant. It’s hard to believe anyone there has a high school diploma much less a college degree.

Sonic2Me -

The staff were terrible. I was treated like utter waste. None of them cared or bothered to connect with me on an individual level. There were always cold to me, never asking how I felt. My parents were also never given access to me. None of their calls were ever put through, so they were almost never aware of how my recovery was going. My time at the facility was humiliating and my mental health didntd improve at all.

Dricka's TurnUp-Gang

Wonderful had lots of fun met cool people

Artura Harper

Proper follow up is not the strong suit of this facility. My son is currently being treated at the facility with the expectation of him being transitioned to an RTC facility for the additional care that he needs. One of the major hold ups in that taking place is paperwork being faxed over to the facilities that I have provided proper contact information for the paperwork to be sent to. I was advised by the physician that is currently treating my son to contact Tiffany Young who is in charge of the therapist so that she can follow up on the information and to confirm that it is being sent as requested however I am unable to get an answer when I call her direct line as well as her voicemail is full so I am unable to leave a message. The care that my son has received while being treated has been an acceptable experience. For the most part, I do not have any complaint with the facility other than the lack of follow up. This lack of follow up has caused there to be a delay in his transition and my only suggestion to anyone that visits here or has to place a loved one in care here, stay on top of what needs to be done because they won't without persistent follow up from you on your behalf or the behalf of your loved one. **** UPDATE TO INITIAL REVIEW**** SPECIAL THANK YOU TO DARLENE, FARYN, TIFFANY, DR. ALLAWALLA, MR. NIGIS (SORRY IF YOUR NAME IS SPELLED INCORRECTLY) AND EVERYONE THAT ASSISTED IN THE PROCESS OF MY SON'S CARE AND TRANSITION TO RTC AT LAUREL RIDGE. IT WAS A LENGTHY PROCESS AND THERE WERE MOMENTS OF IMPATIENCE ON MY PART AS A PARENT BUT IN THE END, I APPRECIATE THE ATTENTION AND CONSIDERATION THAT WAS GIVEN TO THE MATTER AS WELL AS TO ME AS A PARENT.

Laura Hernandez

My brother has been here 3 times. The first time he was there for a week and the second for only 2 days. & now his back and I had talked to one of the conselours there and explain everything that was going on with him that he had been in a lot of hospitals already and we wanted help for him , for his mental illness. He understood and said he was going to help me and my mom to find him a long term safe place for him . & my brother had called me yesterday saying he needed clothes . we went today and drop it off . next thing you know. They called us an hour later saying he was good to go. & we had just drop off the clothes. I don't reccomed this hospital, they gave my brother a medicine that was driving him more crazy and I had to tell them not to give it to him, nurse called me earlier saying if it was okay to give him that medication and I said no. It looks that they are not inform . don't go here ! They just want the money .

Bob Johnson

The staff was friendly and attentive.

I TRIGGER PEOPLE

So I waited 2 hours at the reception just to be put in the waiting room to get assessed. After another 2 hours, I finally get called in to be assessed while waiting with a bunch of other patients who were either being too loud or disturbing. The waiting was just too long and the nurses walking around seemed like they didn't care, it was all just for the money but after 5 hours of all that at least I finally got to get an PHP appointment for therapy. Hopefully this works because I would hate to be an inpatient here, I would probably end up going crazy because of it.

Emily McAllen

Hi I want to extend my thanks to Kevin and others in outpatient that really helped me here. I don't want to use my real name, but honsestly, the best program in this whole area.

bad b

BETTER THAN SUNDANCE , THE FOOD IS AMAZING (: I LOVE THIS PLACE

Janice Cook

I had a really positive experience here from the nurse, Shareda, hopefully i spelled it write. I called the care center at this hospital. She was very informative and compassionate, she knew what i wanted for my daughter who has been really depressed lately and voicing suicide. she really made me feel better about the possible options we have. thank you !!!

Haley Barfield Schuh

I personally went here and I have to say with the 3 hospitals this place has soft beds, sweet nurses and THE GREATEST FOOD on the planet next to Children's hospital..Get the chicken strips...you'll thank me later! Also Chef tony was awesome he makes the best burgers and you even get dessert with lunch and dinner, they have no soda so that could be improved but other than that a very nice place to get help!! I feel a lot better after working with them and on myself when I left and I managed to get happy again, If i can do it..you can too!

Chick Dude

First of all, If I could give this place a negative star I would. Please, do NOT take anyone here for treatment. They made us wait to even enter the door to the clinic. The waiting room was closed and there wasn't any place to sit but the floor. When they finally came to let us in over 20 minutes went by. We were greeted with hostility the moment we came in. The head nurse glared at us when I asked how long it was going to be. All the patients were walking around in the halls and there was garbage everywhere. A child was complaining that his shoulder hurt but no one would help him and advised him to sit back down. They had to scan me like a criminal and tried to take my phone away. The person who scanned me looked like he was high. I told him I was in a strange part of town and he wasn't taking my phone from me. The nurse escorted us to a room where it looked like the inside of a ww2 gas chamber. There were hand prints all over the walls and the windows and holes in the floor boards and walls as well. When the man who tried to take my phone away came back and tried to take it again. We pointed out he had his phone and headphones on him and he wouldn't be taking our phones because we would be leaving, we were not going to have my sister's child stay in this horrid place. He told us he was calling security and the door was slammed. He came back and demanded our phones but he had taken his phone and headphones and put them up. We told him no. The nurse came down again and said that we needed to talk to her supervisor and then we can go. When I had asked how long it would take she glared at me and told me the only reason I was allowed in here was because they were short staffed and the waiting room was closed. I am family, I will be with my nephew in this hell hole. Don't sign consent forms! Read them carefully. Visitation is horrid. One hour for 4/7 days. The kids were fighting and yelling at each other and there was always someone screaming about how they were being treated here. This is truly one of the worst places and experiences I have ever had anywhere. They don't treat you like you're human and they don't respect your rights. The nurse glared at my family and I as we left and I stared at her back. She yelled "what?!" Very loudly and unprofessionally. I just walked away. God is not in this place. If you love the person, please never step through the doors of this horrific place, where nightmares dwell and the chance of freedom is slim. But if you don't have any other choice, then I don't care what or who you believe in, but God help you all. I have seen hell, and hell glared right back at me. And yelled "what?!"

Cassidy Dixson

That place was a just awful! I was there a month ago because I was going through a serious crisis and they had me do a survey about what kind of problems I had and then I had to go talk to a doctor so she could do my high blood pressure, the first time I went in there I saw some men in handcuffs and I was thinking what kind of hospital is this? I though this was gonna be a counselour's office than I could leave but then it gets worse. I had to stay in a crapped up waiting room for 3 or 4 hours with a bunch of other loud people and then when they asked for me and what I was going through they kept me overnight for about a week in a half. I went up to the rooms and it was quiet because everyone was sleeping, I was talking to one of the nurses and they were very rude. So were the other people I was with at the hospital, all the nurses did was cuss and swear and talk about extremely inappropriate subjects that no nurse or any other hospital staff should be saying, my experience was awful and I horrible family intervention during my stay there. If you plan on taking your kids here, for your sake and there's just don't do it. Please just don't.

SABRINA WILLIAMS

This is the place that helped my 15yr old daughter and our family. People don't want to get help because of stigmas, but faith without works is dead. I had prayed for my troubled daughter and after she ran away and we found her the next day...Dallas Police Sargent referred us to this facility to get her evaluated. The staff from 2am to the staff during her stay was absolutely wonderful. Everybody cried when she left, even her. She learned a lot thru the group sessions, individual therapy, and her out care therepy. 3mnths later after all that she working at a job she love, been selected for membership in the National Society of High School Scholars, and her Bible study's are enjoyed but mainly our relationship is stronger and healthier. My prayers have been answered!!! Thank You The Behavioral Healthcare Hospital faculty for being professional, empathic and sympathetic, knowledgeable, and truly caring to my daughter and our family as a whole. Sabrina Williams Plano Tx

Joshua T

Been to other hospital in Arlington. Dallas Behavioral way way better people. Look nice too

Frankie Nicholas

I was there two months ago. there were some good times but mostly bad. the doctor would keep adding on medicine and medicine without parental consent. they wanted to keep me there for longer even though the doctor thought i was stable, and my parents had to do AMA to get me out. sometimes this place would scare me to a point where'd have a panic attack. some staff were nice but others where TERRIBLE mostly they were so rude and unhelpful

Jonas Kingleh

My step son means the world to me he recently got into trouble because of a friend of his convincing him to do drugs and act out. I went to a fair a few months back and kept this hospitals brochure, I am grateful I brought him to this place because of where he is at now. Getting him to Dallas behavioral was a struggle, as he did not want to go, but then again who would want to go to a psych Hospital. So I am so grateful