Reviews of Austin Oaks Hospital (Psychiatrist)

1407 W Stassney Ln, Austin, TX 78745, United States

Average Rating:

DESCRIPTION

Here we offer you the reviews of real people like you who purchase the services and products of Austin Oaks Hospital (Psychiatrist) in Texas.

At the present this business gets a rating of 2.0 stars over 5 and the score was based on 97 reviews.

As you can read, its rating is weak, and it is founded on a very large number of opinions, so we may be pretty sure that the assessment is quite credible. If people have bothered to value when they've done well with the business, is that it works.

You know that we do not usually stop to set opinions when these are good and we usually do it only if we've had a problem or issue...

This Psychiatrist is classified in the category of Mental health service.

Where is Austin Oaks Hospital?

REVIEWS OF Austin Oaks Hospital IN Texas

Heidi Mayer

If I could provide negative stars I would. If you have a loved one going through a mental crisis do not send them here. First of all, the DR didn’t do anything address his condition and they had his name incorrect. I trusted the judgement of his psychiatrist and didn’t do my homework and know going forward I will not be returning. My husband returned with more issues from the trauma of being in this facility than what he came with. The nurses would allow the patients to smoke and drink caffeine. I found the staff to be fairly incompetent and disrespectful especially after reiterating to them my husband’s name was incorrect and it was at least a privacy issue. If you want decent care please go to Seton Shoal Creek or Georgetown this place should not be here.

Quinn Qwert

I'm writing this on an alternate account as I don't want people to be in my business, but this place saved me and allowed me to mentally heal when I was unable to do so otherwise. At the time I was in a state of major depression and I previously didn't have the help I needed, but after a two week stay my health had improved drastically there. I even made a few friends that I've stayed friends with past our discharges. However, I will say that from my experience there in the youth side of the facility that the girls had fights and drama nearly every day. They were frequently hooking up with each other and, the way I see it, further worsening their health considering they were in a mental health facility and clearly not in the right place to be finding the love of their lives. It got to the point that some of the more peaceful females had to be moved to the boys' side to avoid the stress and drama. If the place is still the way it was back then, about a year ago, I highly recommend NOT to bring female adolescents here. It was ridiculous. Since the boys and girls are mostly separated for hopefully obvious reasons, the boys never experienced the same issues in my stay there. Pretty much all of the staff there were very friendly on the boys' side and were highly focused on helping the patients learn how to improve themselves and deal with difficult situations in the future. I cannot thank Austin Oaks enough for turning my life around from years of gradually worsening depression to gradually improving health and a nearly fully normal life within the half year following my stay. And by the way, the food was great. yumyum

rita simicic

most unfortunately we have a family member w/chronic illness and has had multiple admissions to other hospitals via 911 calls- due to having multiple admissions /chronic we are UNFORTUNATELY very familiar w/ the "system" and inpatient. Austin Oaks is still brand new and the place is beautiful and hopefully it can stay this way. As for the staff and level of care ? ABSOLUTELY NO COMPLAINTS regarding the care of my family member. none. They have always been attentive to both their patient AND family. ...we cannot find fault with this hospital in any way, shape or form......and believe me, i know what I am talking about. A psych hospitalization is very stressful for all involved. This place is good. i am grateful for it as well, and NO I AM NOT AN EMPLOYEE.

Alex rueda

Anything you say they take it as if your crazy.

Julia Swope

This facility is total BS. They are not the least bit interested in helping anyone -- the victim, the afflicted -- nobody. They are only interested in making money. I called and spoke with three different staff members and got three different stories and none of the admin team ever called us back. This place sucks!

racoon ravioli

Karis Duval

conditions could've been better, staff were impatient, group therapy was amazing

Mike Williams

I’m writing this on a fake account for personal reasons obviously: Whatever you do, do not ever come here and if you have you know why I am saying this. This place is a nightmare, and if you live in Austin we need to stand up as citizens and have this facility shut down permanently. I was forced to go here, and was not told why, or for how long. I waited to be admitted for almost 3 hours in small room (which for someone that has anxiety or claustrophobia it is already a red flag of how much they don’t care) After having to walk around the place myself to find someone and ask them what was going on, I was told “we didn’t say you could get up, go back to the room” like an animal. After being humiliatingly admitted, one of the nurses looked at me and said “hide all of your emotions because if you don’t they will keep you here even longer.” Like my mental health was a joke. I was then put into a cold room onto a rock hard bed and a thin sheet, a lot like prison. After finally falling asleep around 4am, a nurse walks in the room, shines a bright flashlight in my face and says, “get up, you’re getting your blood drawn.” I didn’t get any sleep after then, so I was stressed for a good reason. When the sun came up I was told I needed to have my blood pressure taken, it was high, obviously because I was very stressed and anxious about the situation. The nurse looked at me and said, “if your blood pressure doesn’t go down we’re gonna keep you until it does.” With a cheeky grin. It was then I realized this place was a game, and we were the pieces. The nurses and doctors could treat us as badly as they wanted and say whatever they wanted because “we are the ones that are messed up” so none of what we say holds no water. Hopefully karma catches up to the people who run this facility and they get punished for the terrible things they do to people who need help. I go could go on forever, but sadly this is just google and will not change anything, if you’re reading this and were treated just as poorly, please fight to have this place shut down. It will mean justice for all of us to have a better place so no one has to suffer here any longer.

Joan Grable

Horrible communication even if patient gives family permission to talk to the hospital. Two separate stays the client was released while still very ill. Rarely returns phone calls...added to the cycle of arrest, hospital, arrest, hospital and on and on.

Clarebare

Goldy Trill

Worst week of my life. Only nurses that treated me like a HUMAN BEING were the two blck guys. The lead nurse was a green/blue eyed devil. The male psychiatrist Dr. Sudesh seemed like he really cared. His back up psychiatrist the female Indian doctor talked down to me, tried to intimidate me, and was so condescending it sent me into multiple episodes after each time i spoke with her. Would not send my worst enemy here.

little bird liv

met some incredible people here, but was left so much worse after going in. such a stressful unhelpful suffocating environment. the techs were all awesome and most seemed to care a lot. DO NOT admit yourself here if you have an eating disorder, I lost an additional 5 pounds during my stay (the food is horrible). they didn't even give me a follow-up psychiatrist, I had to ask for a list when I was discharged!!! which was my main reason for being there, as I hadn't had access to one and had been off my meds. unreal.

Spencer

I stayed here for about a week in the young adolescents unit, not sure what its exactly called but they allowed 12-18 year olds there. I have mixed feelings on this hospital. To begin the rooms were nice and they had you shower every night and gave you hygiene time in the morning and such. they provide only shampoo for showering, but they give you a toothbrush, toothpaste, deodorant, soap, etc etc. for hygiene. Each room could fit two people and they had desk areas. I myself was not allowed to have a roomate for reasons unknown but i think it had something to do with my sexuality. they have different codes which allow you to go to bed at different times, but the latest they let you stay up is 10 pm and they wake you up at around 7 am. They have a nightstaff that checks on you every 15 minutes. atleast theyre supposed to. some staff members did their job correctly and some didnt. Most staff members were quiet when doing so but other were quit noisy and they would often shine flashlights on your face which would cause me to wake up. so some nights sleep was hard to come by. The safety here isnt the best as for 30 minutes the put you in your room and close the doors for "quiet time" I used this opportunity to grab a nap but others would sneak into eachothers room doing who knows what, and some would take this time to find a way to self mutilate or throw up food, as nobody checks on you for about thirty minutes or sometimes an hour. The food was okay but i dont think they feed you enough, or atleast make sure you're full. they arent very mindful of allergies either. When the staff felt up to taking us down to the cafeteria we would get in line and pick out our food, most of us tried to get everything we could because we were not allowed to go back for more even if we were still hungry. Not to mention the serving sizes were sub par. We got 3 meals a day with terrible sized servings and 2 snacks, which would be like an apple or two graham crackers, awful. They had water available but the cups you could drink from were tiny medicine cups. And getting to the water, which only sometimes had water in the tank, was like hell. The staff rarely let us leave the day room. Using the restroom was a nightmare as well. you had to notify the staff you needed to go and it would take them forever to finally take you to unlock your door. They rarely did activities with us and they would just put on movies to kill time. I watched independence day probably 2-3 times a day. it was horrid. Some staff members actually tried to do stuff with us which was really awesome! the outdoor area was very nice and they took us out there for about 30 minutes everyday, sometimes twice a day. I would probably not return here as i didn't find it very clean or helpful for recovery.

Canned Rat Meat

watch out for Chad... he has got a stick up his ass. ;)

D T

I was detained against my will for eight days in Jan 2019 because the powers that be thought I was a danger to myself. I rarely saw a doctor even though I was told I would be seen daily. Some staff are compassionate while others clearly could not give a ****. Kathy Stan was a blessing and compassionate social worker and deserves accolades. Her co-worker was not. At one point the co-worker told me not to talk to her because it would "ruin her day". Her first name started with an A. Upon discharge I told her since I was brought in by APD I had no means of transportation. She said "take a bus, my son does it all the time". Fortunately, an R.N. Irma Lopez intervened and was able to provide a voucher for a taxi. It seems that some staff feel they cannot be held accountable for their words or actions. Be aware that some medical staff are out of network and you will be liable for cost of services until the "out of network" deductable is met which in my case is $750. Also, I can't believe that you can't have dental floss yet you are allowed a plastic fork from the meal tray which is a sharp object.

Feather

My bf was admitted after having been found 1.5hrs away from where we live, delusional and up for 4days. He was left in a room sitting in a chair in a brightly lit room for 2+ hrs to fill out admission forms. I don't know what he signed, but I do it's like an interrogation tactic, at that moment he would have said anything to just get a room and sleep.I had to call from entrance/visitor area to ask what his status was and that I was STILL "waiting" (in waiting area) to see him. He told them I wasn't his Partner so I was unable to have any access to him until he called me the next day. He is the patient who needs CARE, with knowing that sought out help. They should have coincided with anyone there when he was brought in to compare his account of events to theirs. Maybe if he knew he hadn't lost his job or whatever in is mind had been destroyed after a night of fighting demons. He could make his OWN validation of himself, given the choices he did have still. I know that if I hadn't fought to get to him & tell him the reality of the aftermath had not produced any of the ill-effects he had imagined. He, like many, requires stability to allow him a feeling of security. He would have lost that [his job] had I not had the fore thought to look for any clues on his phone as to his work contacts before they denied me of being a part of his very real life. His rights were never given to him truthfully & choices were made for him by mental geslth practioners who didnt bother to ask anyone else about his only version of events. Why wouldnt family be updated on his status . If he chooses to stay there that's different, but he was told he couldn't leave without doctor authorization the next day.

黄寒劲

I will sue this hospital.Some of their doctors working with some health center ,policemen.They are teams.They set a trap on me and sent me a letter to me.I followed the letter ,then they worked with policemen and designed an illegal police report.And robbed me to their place.Even inside I refused any treatment from them,but they still used brain probes on me to scan my brain and my bodies.After their "security treatment",they couldn't find out anything innormal from me.But they tried their best to set many traps on me and wanted me to stay there and tried to prove I am crazy,but the fact I am not.At the end of one week,they still wanted to force me to stay,I said I will hire attorney to sue doctor,then the doctor has to let me go.But I still need to sue the hospital.They are taking us as little white mice. They are robbing our money

Ron Swanson

Jamie Phelps

I have used Austin Oaks as a referral source for years and have been so happy with the services the patients I've sent here have received. My referrals always report back that they felt safe, comfortable and had their needs met while in their care. Definitely recommend.

Vaneza Mendez

DG Official

This place is trash the staff beat the kids put them down and the therapist were jerks and it did not help me what so ever

Savannah Rose

terry was the best person i met there, and so were my fellow patients. i met some of the best people in my life here, but it still sucked a lot. most staff automatically assume you’re going to cause trouble no matter what; besides terry.

Benjamin Sefton

Jeannette Langer

No communication whatsoever. Very disappointing considering the cost of the place.

Michael David

This place must be shut down.....

Steve Kelly

Danielle M

Studio 17

I went here and it wasn't helpful at all. Very uncomfortable beds, really creepy gay music teacher, inexperienced rude 20 year olds and it feels like a prison. You don't get time to do anything fun, there's nothing to do and it feels like you've been there for years after the first day. I've heard from many of the kids that the staff there threaten you to get naked, have sex, etc. Not a really good place for kids.

onemad 1

Cici Barland

I am surprised that there is even one nice review on here. This is literally the worst place to send people who need help. The doctors there try to trick you into staying while you are all doped up on drugs. Then they tell you lies like if you dont take this medicine or dont sign this you cant leave which is how they trick you into signing different papers that say something different then what they are telling you. The staff is beyond rude when you are trying to find out information. The main doctor who is supposed to help only talked to my loved one for 5 mins and said he didn't like her attitude and dismissed her from his sight. I talked to him personally and I think he has no idea what he is doing and is just trying to fill up the beds for as long as possible. My loved one told me that while she was in there that there were several patients who said that they come for a few days a week to stay live every two weeks talking about it like a hotel with free drugs and cigarettes. I could go on and on about this place. Please if you have a loved one and need to send them to get help do not come here!! It will probably make the problem worse.

Arthur T.

Nobody likes to admit that they have gone to a psychiatric hospital, but when life falls apart and I need help picking it up, this facility is by far the best in Austin. A series of unfortunate events have lead to a struggle with depression the last few years and I've seen my share of facilities in the area. Here, the staff genuinely care about their patients and want to help. The food is actually pretty decent and the therapy groups are worthwhile (for the most part). They aren't going to cure all your problems but they certainly get you back on track and point you in the right direction.

Craig Barnes

Off benzos for almost 2 years. This place saved my life . While reading other reviews i kinda agree with both sides positive and negative. Patient/doctor time was rushed and limited. As with any place staff varied in skills to help and willingness to help. 5 stars bc without this place and stay id be not where and whoni am today. If regular meds are already monitored before and and under control this place might be more beneficial to u. Either way choose to be proactive and get better and just gut up and.do it before its too late . i was lost but now better found. 5Stars bc rehab is the answer. This place allows u to have cig breaks every couple hours. Really helped distressing after an intense class or discussion.

Owen Sommers

They locked us in a roam for over 4 hours refusing to let us leave until we had police officers come and get us out of there. This place is a money grabbing scam.

Gillian Hook

I went to both the outaptient program and inpatient, but when I went to outpatient I met the secret love of my life, Dylan Palmer. He went there because he was suicidal and needed help, and he didn't get it. He is now dead due to suicide and Austin Oaks didn't help at all.

samantha radloff

They can’t even answer the phone. I’ve called multiple times. I just want to speak to my loved one and I can’t even do that because no one wants to pick up the phone

Justin Stromberg

Just called their “24hr” hotline and no answer. Am actually thankful for that after reading multiple poor reviews. I will look elsewhere

Andrew Austin-Slaviczio

I spent july of 1985 to August of 1987 at the oaks. I was housed on "post oaks" or as the staff referred to us " the post toasties". This was a place that for many of us, was far worse than the homes we came from or the prisons, graves & institutions many of would end up . The sexual and physical abuse provided by the staff, and the drugs and alcohol given by same only so you would forget about the abuse is still quietly spoken about amongst the survivors of this time. Some have died, some have been put away to some life where no one cares to hear, some of us hide the shame and hurt from our family and loved ones. A lot of us left Austin Tx together with the thought or belief that in our mutual pain we could cure each other. We could not. We didn't. We named names. We made statements to the "proper" people. We pleaded. We tried to file suit multiple times. All we are left with is the shame of the time we spent at 1407 West Stassney Lane. Please please please do not send your children to this organization. Im almost 50 now and i've never forgotten or been able to forgive this. I'm a parent myself and I could NEVER let my children go through what we had to.

Aidelyna Sierra

All the way around not a good place please know as a parent I was told to take my 8 year old son here to get help and to be safe, only to end up with 3 staples in his head. I was given no answers on what happen to my child other then another child did it in the day room. Infront of staff. Yet staff couldnt not tell me what happen, then I was told I could just take my son no doctor discharge papers or safety plan, nothing. Just let him go. I myself know how hard it is to be checked out of these kinds of places and by no means was protocol followed. Please find another place for your child to get the help they need.

Emily Lamphear

Austin Oaks really helped my son. He was brought in on an emergency detention for a suicide attempt a few weeks ago. He was in Georgetown Behavioral 3 weeks prior for an attempted suicide and it was horrible there, so my review will mention some comparison between the two facilities. My son left Austin Oaks feeling much better. The therapy was great and the staff-parent communication was wonderful. They always called and kept me up to date on what was happening and you could easily reach the staff and your child. They were able to get my son's meds straightened out and he was feeling much better before he left. When you go and visit, it's a much more welcoming environment than Georgetown Behavioral and they don't wand you with a metal detector before you go and visit your child, which I feel is somewhat dehumanizing for a parent. Our family therapy visit actually felt like a conversation and was helpful, unlike Georgetown. The staff were all very personable from the receptionist to the practitioners. The only regret I have is not sending my child here originally for his first hospitalization. I feel if he had been at Austin Oaks originally instead of Georgetown, we wouldn't have had to re-admit him so quickly after his initial discharge. My son still has flashbacks to the time he spent at Georgetown (only 5 days) and has some PTSD that we are working through in therapy now. I hope this review helps a parent struggling to find a place for their child. It's such a horrible and heart breaking situation, and navigating the whole mental health thing is extremely difficult and exhausting. Best of luck!

Louis Palmer

Jonathan Smith

The Medical Director in charge of patient diagnosis and discharge has regularly violated the Patients' Bill of Rights as determined by the Texas DSHS. They show no actual belief in the patients that are supposed to be helping. I have heard numerous reports that this location hindered more than it helped. I can personally verify that this is true. The nursing staff openly mocked several patients during my time visiting someone there, and they did nothing to prevent a fight in progress other than stay seated, and yell at the patients to stop fighting. If you have the option (and you do as required by law) to go to another location please do so. At the very least, seek a second opinion or request legal council before signing any paperwork agreeing to their commitment. Patients have rights, but this hospital doesn't seem to think so.

Lauren Delaney

DO NOT GO HERE!!! FAMILY MEMBER IS IN A COMA BECAUSE OF THEM! their staff is uneducated, irresponsible and careless! they COMPLETELY over medicated my uncle who is now in a coma and we have been told he will not make it and will be taken off life support in the next few days. they are taking people's life's not saving them! they also decided to wait 2 DAYS before informing my family that someone on their staff had caused him to overdose. PLEASE DO NOT GO HERE IF YOU WANT THE BEST FOR YOUR FAMILY!

Tabitha Hume

A voluntary admission somehow turned into them keeping a patient in longer. At first they said the patient was a danger to society due to a criminal record several months previoius to their admission. Forced the patient to take drugs they didn't want to consent to rather than finding another alternative that is more fitting. Now they've decided that the patient is to stay until their blood pressure goes to a normal level. Well when you keep forcing someone to do things they don't want to do, that is a seemingly normal reaction. Communication is all over the place. It seems they're not in it for the patients best interest but to line their pockets. Refusal to allow someone to leave though they came in voluntarily is what proves this point. Especially when they're refusing on a Friday, and the patient has to stay through the weekend as the doctor has to be the one to release and their out of office. Doing this give a them a couple more grand just by telling you one more day. By telling you when you have your blood pressure lowered, though don't have the medical history showing whether or not is normal range as an excuse is pretty awful. If the blood pressure is the case it makes more sense to go to a regular hospital rather than psych, especially when the patient doesn't have mental health insurance. Edit: since they've been released they didn't help with getting the patient into regular outpatient care. Left him to fend for himself. Luckily said patient was able to find a doctor, but will be without his meds for over a week. The doctors at Austin Oaks do not care about this fact, while somewhat understandable as the patient is no longer a patient of theirs, you would think that they would care about the health and wellbeing of the patients they serve. If this was 6 months later I'd be more understanding, but they know how long it takes to get into a psych appointment and would be more willing to help transition into outpatient care.

Chandler Roberts

Immediately ticked when greated at the door. Told I'm not aloud in but yet I'm with someone admitted.. Also was told by social worker visitation was open. NOPE WED 7-8 NURSE was rude. I let her know I saw the bad reviews..she had nothing to defend the company. Literally shrugged her shoulders and said "yep" Genuinely concerned for the safety of my girlfriend considering she had no choices of places.. Screw this place and screw st davids. LIARS!

Meka

Naomi Surita

I was refered to this place by a facility that helped my son in his time of need. As of right now I am second guessing about sending him here since I can't even get a hold of anyone with Addimissions so he can do their outpatient treatment program. This is my third time calling and about my 10th time beging transferd to Addmissions. If you guys can not even answer the phone for an Addmision appointment than I wouldn't trust you guys to take care of my son. As of right now I have been on the phone for 17mins and no help

J Thomas

My son had a week stay at Austin Oaks recently before continuing onto rehab. I was very impressed with the staff here. His therapists were wonderful. I felt that the hospital was very communicative on a daily basis. I would definitely recommend Austin oaks in the future to friends and family. I am surprised by the poor reviews.

Eunice Garza

Awful. Our medical system is broken and this is one of the worst examples. They will lie, withhold medication and injure your child. If you have any other choice go anywhere else.

Rea Brown

The staff pay no attention to the patients and are highly disrespectful. A girl I know was beat up here and the staff did nothing to prevent it from happening again. This place is a sorry excuse for a psychiatric hospital.

Marc Cruz

This place is a money grabbing scam. Watch out for Dr K

Joe Dubya

It's an ok hospital. Compared to another hospital in the area, AOH lets people go outside and also allows for smoke breaks. Since is a rather newer hospital, it's also nicer in terms of decor. The nurses (most of whom are male) were good people. The normal doctors weren't there, so other doctors were covering for them. Now, onto the not so awesome. I am a veteran with PTSD and I even had a flashback the first night I was admitted there (three other doctors, two psychiatrists and one psychologist, have acknowledged I have PTSD before), yet this doctor didn't write that as one of my discharge diagnoses; she instead wrote I'm autistic! Anyways, it'd be her word (one person) against three other people. I guess I'd better see a neurologist now to get a 2nd opinion regarding the ASD thing. Ok, about the hospital once more. It's normally two people per room. Visits for adults are on Wednesdays and Sundays. The skin check is not overly invasive and is done by someone of your sex (I'm a woman, so it was done by a woman). The food is edible, but not as good as other hospitals (I thought Austin Lakes' food was awesome). I had to fight a bit to make sure they acknowledge that I'm lactose intolerant (AL was much better with that). Please, if you're taking other meds bring them with you; they didn't had one of my meds and I felt terrible for about two days until the pharmacy got that med I was needing. I'd give them three stars and not less because they are laid back and allow outside time, which is important in order to avoid vitamin D deficiencies (especially for those with depression).

Tim

Had a family member here for a short while. There communication was AWFUL and held the family member an extra day despite a requested discharge. DON"T GO HERE!!!!!

April Valentine

my 14 year old daughter was recommended to go to the inpatient program by Psychiatric Emergency Services in Austin. She had been cutting and been depressed for a long time and when ask by P.E.S. staff if she wanted to go to a hospital she said yes so we check her in that day. She stayed a week and had the most amazing experience. her schedule included many sessions of counseling, processing, learning, and play therapy. Every day she learned something new about herself and grew stronger. by the time she got out she was ready to live a new life with new coping skills and new self confidence. Even though things aren't always perfect she continues to face her problems with courage and confidence. we will forever be great full for Austin Oaks Hospital they gave our daughter a second chance at life.

Matthew Woerndell

Preface: My review is for a family member that was admitted in. Overall: STAY FAR FAR FAR AWAY FROM THIS PLACE. ONLY GO IF IT IS A ABSOLUTE EMERGENCY OR ARE FORCED TO GO HERE. If you can go somewhere else, please do so. I honestly feel this place is more of a money grab and less of a place for help. Key issues that I based my rating on are the billing issues, admissions process, and communications issues. These items are detailed below. --- The Bad: Billing: Prepare to be billed from all directions. I was refused an itemized bill when asked so I could try to work costs down. I was told they do not provide itemized bills because the hospital is "all inclusive". However, I've received several other bills from various doctors claiming services and wanting a payment, some of which has even billed me multiple times from different company names. So much for that "all inclusive" stay. Their online payment system is a complete joke. There is no way to create a log in account, so you must enter in all your details, your patient details, and credit card information every time you want to make a payment. Admission: During the admissions process I was asked to sign papers and never received a copy of the paper work for my records. I asked for copies multiple times and to talk with someone but they were only concerned with me signing the papers. Later I was finally told that they "do not provide copies due to legal reasons, but will be provided a summary before I leave". This was a blatant lie and I waited around for over an hour just to get this special "code" I needed to talk / visit my family member. I was given a brochure with the code and visitation schedule hand written in the back of the book. Other than that I was left completely in the dark. I was never told about the process, what to expect, or anything. Their only concern was to get my signature so they could start getting bills in the mail. Which now leads into communications. Communication here is a complete joke. Trying to get any information is like pulling teeth. Release dates come and go. I was told several different dates the person would be released. Each time it was pushed back. Finally I was told they "must stay in for at least a week and would be released." Once a week rolled around I head nothing. Finally on day 10, they were released. I was told that they would not be released until a payment is made. After calling up their accounting department and thorwing a fit, I was told it was just a misunderstanding and they justed wanted to let me know I would need to make a payment as soon as possible to prevent my account from going to collections, which they said "can happen quickly." As for the doctors here, i'm not sure exactly how this works. It seemed there was a high turn over and judging by the reactions of the receptionist there were new doctors all the time. It almost seemed like there was a very high turn-over rate. While just waiting in the lobby several new doctors had showed up. I never had the oppertunity to speak with any of them so the only opinion I can base it on is the crooked billing practices, which I guess is pretty normal this day in age. I know there is more, and I could probably sit here for quite some time writing about the bad so lets move on to the good stuff.. --- The "Good": About a week later we had a family session. This was probably the best part of the whole process because it gave everyone a chance to talk about what was going on and suggestions for handling our situation. I was told the group sessions were helpful for our situation as well. That's about it for the "good" section, if you want to call it that.

Mary Wiede

C Cey.

Not impressed. Admitted my child on independent therapist's advice and withdrew her without proper discharge due to the incompetence of the staff. No one ever knew anything on her status. No doctor ever called back to answer my concerns. No one I spoke with at "family counseling" had even read her chart or knew her history. It was awful and not helpful to anyone involved. The receptionist was rude and uncaring when dealing with family there to visit children; she seemed to be more on a power trip of "follow my rules" than anything. I personally saw two people walk into the visitation area with the kids with items that should never have been allowed back (one a phone and one man had forgotten to take his knife out of his pocket). No staff ever said anything and it was like they did not truly care about the kids' safety or health.

Breanna McMarion

They kept me there against my will. The police said I had to stay until the weekend and if I behaved I could go home the following Monday. The doctor said they were keeping me for two weeks because I was unstable (I don't think crying/pouting because you can't go home is considered unstable). I've struggled with binge eating disorder since I was in grade school (even though I looked skinny), so my psychiatrist and I try to find drugs that won't stimulate my appetite. I tried telling the doctor about this and he flat out said "I don't care about that stuff." He put me on serequil which turned into binge eating disorder on steroids. I ended up gaining over 40 pounds and now have knee and back problems. The doctors don't give a rat's ass about you, as long as they sell the drugs and get paid they wouldn't care if you killed yourself.

Patty Whiteside

It has been proven has it not that people in crisis need the support of loved ones? The visition or should l say LACK of it is crazy. My boyfriend has been there for almost a week and l have only seen him for 1 hour. He told me that my visit lifted his spirit. His mom is in the hospital in bad shape and he hasn't been allowed to leave to go see her. He was told how he felt and not ready to leave, then they stuffed him with meds while the poor man was yelling that is mom could die. This is pheyathetic and wrong, don't go to this hospital or send your loved ones there if at all possible.

Woody Shea

The staff is quite nice, and they did wonders for a loved one, but the organization itself seems to be corrupt. In my opinion, things are designed to maximize 'bodies in beds' and profit. Do not forget that this is a business. One example is that they claim to be 'willing' to release someone within 4 hours, but the visitation is after the doctors leave, which means there is a 24 hour wait guaranteed. One more overnight charge. Corruption, pure and simple, as far as I am concerned.

Arlayna Byrd

Miha Zakotnik

Nicely arranged hospital.

Brandon Morgan

My name is Brandon Morgan. I was admitted here 3 times and the doctor was amazing. People have to understand that everyone in that hospital have mental issues just as I have. The doctor I had was Khan and he was a great doctor and the group's allowed me to learn so much. If I ever need to be placed again, this would be the place I would go. I want to thank the staff, social workers, counselors, and my doctor for all my needs. :) There was just one doctor I didn't like my last visit due to the fact she didn't understand me, but the doctor had was amazing. :)

Naija Wife

The staff attempted to keep me illegally against my will.

your mom

I'd give them a zero if I could. They run a money making scheme. They don't care a lot the patient, only about making money. Please don't go there.

Molly Swisher

How long does it take for the patients to get a code to call their loved ones? I can’t get any info, and it has been 2 weeks! I just want to know what is going on and what to expect when he gets out! Someone help me get the info on the process of admission/detox

shaina matan

I went for detox they held me for mental health then keep trying to dope me up more I went to get help then got put to sleep by a needle for 3days forcefully this was years ago but I'll never forget the traumatic experience it caused

Phee

Do not go to Austin Oaks Hospital. Their website makes the place seem like they're really going to help you with your problems, but in the time that I was there, I received none of that. I didn't get any help. When my father and I entered the facility to check in, everyone was nice and sweet and I knew I was making the right decision. As soon as my dad left and I went to the adolescent section, the staff there was rude. I came in because I was depressed and suicidal, and these people had a bad attitude. For starters, they had to do an examination check. I was told to undress in front of a lady. She said I couldn't wear my bra because it had underwire, and that she could quickly go cut it out. I asked her if that was really necessary and said I would not cut myself with the wire. She said unless I let her cut out the wire, I had to walk around without a bra. So I agreed. I was left in the room alone for over an hour. Somehow the lady forgot about me, EVEN THOUGH SHE HAD MY BRA WITH HER. I DON'T UNDERSTAND HOW SHE COULD HAVE FORGOTTEN ABOUT ME. So this "therapy" they give you is playing games. Specifically bingo. Yes, I'm going to get over my depression by playing bingo, thank you Austin Oaks Hospital. There was a girl with anger management problems and she was screaming. She even attempted to throw a chair at a girl and punched a hole in the wall. The staff did nothing to stop her. They just yelled at her. I did NOT feel safe here. ***The staff makes fun of the kids. Yes, I did say that. I heard four different staff members making fun of the kids. The beds are horrible. They give you a thin, scratchy blanket. It's freezing at night. The beds are rock hard and the pillows are thin. The food is disgusting. Gray plastic fruit cups and covers. The textures remind me of baby food. They plan to keep you there for a week+ My roommate and I needed toothpaste. They wouldn't let us use the toothpaste we brought, so my roommate went to the front and asked one of the staff members if she could have any toothpaste. The lady replied, "Go to your room. We don't have anymore toothpaste." As soon as I heard about that, I decided to negotiate with the staff to allow me to get my toothpaste out of my bag. I went to the front and asked if I could do so, and a staff member got out a box full of toothpaste travel sizes and gave me one. They lied to my roommate. Honestly, I think the whole rule about no cell phones or devices with cameras is because they don't want you to expose their facility. There were no reviews about this place online, so I made this one to warn people not to go here. Overall, AOH might have been the most unprofessional place I have even been to. If you go here, prepare to wait hours and hours on end while the staff is busy cracking jokes. Be prepared to be disappointed and not receive helpful therapy. You will be treated like a prisoner rather than someone in need. Please save your money and don't come to Austin Oaks Hospital.

Renae Bonin

My son was there in Austin oaks hospital in October and he has told me so many bad things about this hospital omg never would I have imagined a mental hospital to be this bad really the staff on the adolescent unit leaves the kids alone while going to help on the adult unit, they play on the computers, listen to music on their phones and play on their phones. They don't monitor the kids correctly they supposed to check on the kids every 15 minutes and they dont. My son was left alone in the afternoon time by his self for 15 minutes in his room and something happened that should not have and my kid is responsible now but where was the staff when the door was closed why wasn't he monitored at all times come on this is a mental hospital not a regular hospital. Which I knew corporates number or how to contact corporate office please no one never send your kids there it's ridiculous how they fail to monitor these kids really they should be shut down for good not a good hospital at all

Travis Delahoussaye

My spouse is currently there and she seems to be doing well. My irritation is I keep asking to talk to her Therapist about her progress and no one will call me back. I have a full ROI and code and no one will answer or call me back.

Cliff Wright

*PLEASE READ THIS IT IS 100% TRUE AND YOU NEED TO BE WARNED** This place is not helping patients with their disorders, instead they are pushing medication on the patients. My daughter just turned 16 and is there for depression and during the family meeting the doctor began by asking me why I will not allow them to give her meds. I said its real simple, "because I said NO". That was not good enough for him to make a long story short I basically dont want my 16 year old daughter on drugs, I want her to get the tools that she needs to cope with her problem and I dont feel drugs are the answer. He then went on to tell me that I am uneducated to make that decision. The next thing I know my daughter calls me up crying about how she needs these drugs to get better, she has never been that way. They are brainwashing people into thinking that they need them to get better because obviously dont want to work very hard at doing what they were trained to dueand instead want to dope them up so they think they are doing better. This place is a joke. But it gets worse, I get a call from another doctor 2 days later and am once again being badgered as to why I will not agree to medicating my daughter and again I said because I dont believe that is the answer. I then said for one the drug is not even approved by the FDA for children under the age of 18. So then this quack goes on some rant about how the FDA goes about approving things and that it does not mean alot really or something to that effect, bottom line is he was full of ****. So the conversation was not going the way he wanted so he told me that if I wont agree to the meds then there is nothing they can do to help my daughter. I said really then I will come get my daughter right now. He told me no I cant take her out of there because she was not stable enough to leave. I can assure you that if the insurance was not going to pay anymore that they would cut her loose stable or not. Bottom line is this place is taking the easy road to recovery and not wanting to have to work at helping people and instead force medication to make their jobs a cake walk and all they care about is money and selling medication. AVOID AT ALL COSTS!!!!!!!!

maria castillo

I myself was hospitalized here in the Adult Unit, I wasn't in the greatest of shapes when hospitalized. But the staff was friendly and very courteous in making me want to better myself. Everyone has a different experience in this hospital. But if you are truly looking for help and want to change the staff will help you commit to your goal. The Adult Unit is men and woman but you roommate only with oneself gender. Oddly there was a lot of coloring which was meant to be expressive therapy , but as my release papers where in transaction the staff became a little bit more strict in daily activities meaning, we where more prone to talking about our feelings, why we where there, and what type of help we may need once out. I can't stress how nice and sympathetic the nurses where. The only down fall about this place was cleanliness, there was only one lady (housekeeper) to clean for a unit that held 30 patients. I hope they get that under-control and maybe have a housekeeper on site 24/7 because there are mental patients that have problems with cleaning up after themselves and things get messy pretty quick. The housekeeper was sweet and was always ready to accommodate to ones needs. The "Techs" where always kind, nice, and realistic, and although tried there best, sometimes did fall short through scheduled times but was often due to difficulties other patients would give them throughout the day. The food was great, but there where patients with gluten allergies and sometimes not fed as greatly to accommodate hunger needs. I am/was 19 when here and a little scared and intimidated by the older people, but having group and knowing each other helped talk out our related problems.As in the doctors I don't really know how to describe them, so I won't. Just know this is a place to "better oneself" and we have to play the part just as much as the faculty does.

Pili Flower

I felt inclined to share my experience with the Austin Oaks Hospital, where my daughter was an inpatient for 10 days. I decided to wait until a week ater her release in order to write a more objective review now that the situation has improved dramatically and everyone in my family is calmer. Regarding the treatment she received, the staff at the hospital were very nice and caring. They clearly demonstrated that they had the patients' best interest in mind and are there to help people get better in these tough situations. My daughter's crisis was very unexpected and left her in a bad state, however, after her release, she was stabalized and much more tranquil. Naturally, after any hospitalization of this type, there will still be follow-up treatment with doctors to ensure continued improvement, but as to the hospital's treatment of this situation, I am very grateful for the care we received for my daughter. Also, I would like to write a note regarding some of the other reviews that I have read. Whenever someone close to your heart is going through a psychiatric or other type of health crisis, it is natural for the family to become very nervous and get angry about anything. For example, I myself got frustrated with some of the hospital's strict procedures, such as requiring the patient code every time you call in, only allowing two visits per week and only one visitor at a time, taking the alcohol ban so seriously that even hair conditioner is banned, among others. However, looking back at these policies, I'm happy that they adhered to them in such a manner. They always followed predetermined regulations that are there for a reason and did not open exceptions. As a result of this, I can tell that my daughter was in a safe environment. I would recommend the Austin Oaks Hospital to others that may face a similar situation. Unfortunately, if you are reading this, it is probably because you are concerned with a crisis about someone you care about, which is never a good sign. So if you are in these circumstances, I would like to offer my sincere wishes for the healing of your cared one and hopefully things will be back to normal soon. Also, have faith that things will turn around and place trust in those who are tying to help your loved one recover.

Tammy S

Was not impressed with this facility, running out of food for one is unacceptable. sleep deprivation is another, how do you expect people to get better when you are keeping them deprived of sleep and medicated. Not allowing contact information to be give to a patient so they can call someone. Telling a patient that the a secure home was not a safe place when they have not even evaluated the home is unprofessional.

Francisco Najar Becerra

big bad

Samantha Jacks

Horrible. I went in for bipolar and schizoaffective and was completely delusional and hallucinating. They cut me off all my meds. My doctor couldnt'get in contact with me neither could my dad. The system is broken. The staff was nice but one of them Big Mikee I called him asked me to take off my bra and show him my boobs. My delusion was that they were going to kill me. I remember one nurse wearing black I thought to be the angel of death. They treated me like I had sanity when I hadn't a shred of it. Flattering but ineffective. I ended up dialing 911 for fear of them killing me and transferring to shoal creek where I had a much better experience. They put me back on all my meds previously and I became sane again.

Nana Cupcake

Maleiah Zavaglia

This is one of the worst places you could ever go. I am now 16, the first time I went to Austin Oaks I was 11. I have been here about 4 times due to suicide attempts and self harm, and every single visit has been traumatizing. Some staff are nice and seem to really care about the patients but most were just there for their checks.. The facility did not help at all if anything, it scares patients so much we feel the need to lie about our mental state just to get out of there. Especially if you were forced to come here. I believe that if someone doesn’t want the help, forcing it upon them is only going to make matters worse. Staff had put their hands on me multiple times when I thought they couldn’t do that unless I was causing harm to myself or others, which I never did. They most definitely abuse their powers and so do the doctors. The only good thing about this place is the other patients you meet and the food. I have met friends there that I still talk to to this day! Also, the outpatient program isn’t too bad. The staff there are much better and it’s obviously much more relaxed. Overall, I would not recommend Austin Oaks to ANYBODY.

Leslie Peterson

Johanna Lechuga

Levi voroshilin

Literally the worst week of my life, the techs obviously don't know how to treat patients with anxiety. I did something wrong on accident, was screamed at, and sent into a panic attack. they're also awful to transgender patients, I was sent to the girls room after "violating a ten foot rule" between me and another patient. made me feel extremely dysphoric and awful.

C Y

Be very aware of unethical practices. They will lie to you to get what they want no matter what the outcome. Been hearing about a lot of people saying how this place has failed them. Please don’t be afraid to ask for help, just go somewhere else to do so.

Savanna Harrison

This place should be shut down. They don’t care about their patients. They break their own contract agreements. They have dangerous conditions that they will not address.

Marc Daniel Castillo

If i could personally pick what psychiatric hospital i wanted to go to I would pick this again. i went once at age 11 or so and it was a very pleasant experience.

Jacie Newman

This place honestly sucks.

Adam Pinion

While I've never been a patient at this hospital, I have had a close working relationship with Michael, the Community Liaison. He has been instrumental in assisting with patient consults and outreach. Thank you so much, Michael!

Gina R

I was voluntarily admitted to Austin Oaks four days ago. I had never been to a mental health hospital before so it was a bit scary for me. Luckily I was admitted during a time that there were some very sociable patients so it was great that we could act as a support system for each other and watch out for each other. The first day I had crazy anxiety because I felt alone and fearful because I had preconceived notions. As time went on I relaxed and kept active with group therapies and activities which helped me a lot. They also give out journals so I recommend getting one. Nichelle the psychiatrist was great and her nurse practitioner, they really cares about their patients. I do want to do a MASSIVE shout out to Caramelee one of the nurses, she always had a great attitude and helped me do breathing exercises when I had an anxiety attack. I have nothing bad to say about any of the nurses or techs and really appreciate all the work that they are doing. The staff was very professional in general. The criticisms I do have are that the food on the first few days was reallllly bad. I really believe healthy food is a key component in mental health.. They had too much sugary stuff there for snacks. Also if someone gets violent remove them, put them somewhere they can't hurt the peaceful population.... I had some girl having psychosis try to come into our room so I shut that door against the rules because I felt unsafe with her around. I feel like it was a good experience for me, and I hope they continue to improve because it seems like the staff really cares and they are doing some really good work. If you go I recommend taking sets of comfortable clothing. Jacket.. lol. Socialize, go to groups, find a buddy or group, report stuff to staff immediately, do not engage with people who are having psychosis or a manic episode, move somewhere else... And remember your goals.

Kaitlin C.

Love this place!! I just finished 3 weeks of their adolescent outpatient program and it was very helpful. I was there for depression and anxiety. The staff was extremely nice and cared for each individual patient. The day to day schedule was structured with 3 different therapy groups, with about 4 hours of school inbetween. Lunch was AMAZING, wasn't "hospital food" at all, they had a huge variety and the salad/fruit bar was always fresh. Plenty of drink options. I would highly recommend this program to anyone.

Garrett Hale

I saw someone start fights just so he'd be in jail instead of this place. I never received items my parents sent me unless I specifically asked for them. When I left they didn't give me several items that they had; I saw them lose a bunch of books for a kid. I saw staff neglect and harass someone coping with autism. I didn't shower for days and they never noticed or helped. At least three patients ran for the doors only to be tackled and sedated while I was there. No attempts at giving advice to cope with problems, only medicine and "therapy" which consisted of a guessing games, writing songs, and playing apples to apples. When some patients started working out via pushups we were split into groups. I really can't say there was a single redeeming factor to this place, it's low effort for people that really need help is unforgivable.

Lucy Gomez

got punched for no reason and they put the girl in seclusion for like 2 hours???? not to mention 3 girls ran away (including the one who punched me) and they were allowed to come back which isnt supposed to happen

Regan Kelly Morris

They do not care about you.

Margaret Moreno

Worse place ever.

Rafael Lozano

The receptionist is very rude very poor place attitudes are not acceptable there I would not recommend this place for anyone to send their loved ones too. Very poor quality.

Sean Nelson

I went in during the month of July, 2015. I was admitted and I have to say that this place is a disaster. I didn't receive any help in my time there. I do not recommend this place at all. Stay away at all costs. I was involuntarily committed just because I was only thinking about suicide not saying that I was going to do anything about it. That's the key word here "suicide". As soon as you say that you are committed. I opted to have a mental health officer come by because I believed I was fit to not stay there. He took some notes down as he was talking to me. Then the lady who was interviewing me came in and was saying "Did he tell you that he slaps himself?" I didn't say that. Then she mentioned that in the past I tried to kill myself which was true but that was years ago. I said that I was fine now I was just trying to get a tour of the facility because I was mentally ill. Officer stated that I lied to him and that I was going in. After that you have no rights what so ever. You are legally bound to this facility. Things just get crazier from here. So you don't see a therapist daily there it's just this person who comes in at a certain time and asks you a few questions out in the open with other patients around. The food was disgusting. For the amount of money you spend to be there after insurance you'd think the milk wouldn't have an expired date on it. You are only allowed a couple of minutes on the phone. You can only use it once per day if that. You have to take the meds they give you even if it's different from what was prescribed to you by your psychiatrist. I felt sick because I was taking meds that I wasn't prescribed by my doctor. When I went to the restroom I would see blood in my stool. When I talked to a nurse she didn't believe me and refused to help at all. I remember there was this lady that came in to review cases and talk them over with you. When she got to me she told me what was on my case and, here's the kicker, what was on there was false information. It said that I lied to the health officer and smacked myself during the interview process. This was not true at all. I was baffled when she said this. I told her that it wasn't true and you can tell she was thinking that it wasn't her problem. It was just swept under the rug. Thankfully I had an excellent therapist who guided me through my whole stay there. She gave me the information to call up a representative who works with you to get you out of there. She's supposed to be there when the head doctor reevaluates. They gave her the wrong time so when it came to look at my case she wasn't present. During that interview with the head doctor (an Indian gentlemen) and his staff they were reviewing my case to see if I was to be let go or not. They were going over it and stated that during the mental health officers interview that I slapped myself. I told them that that wasn't true. They said that I was going to stay there longer. This was about a week into it. Insurance covers only so much of it. They were keeping me there until the insurance side of things wasn't covered any longer. One last thing before I end this review. When you are at this place you are divided up into two groups for some sort of support group. It is mandatory because if you don't go it reflects badly on your paperwork. One group went to this really nice lady and the other went to this old guy who used to run the place. I was selected to be in his group. Let me tell you, this guy could care less about the people in that room with him. One day while I was present in his orientation he asked what people did for a living. When it got to me I told him that I was unemployed and still living with my parents. He said, in front of everyone, that I needed to cut the umbilical cord between my parents and I. I have a disability so I cannot work. He embarrassed me infront of everyone there. I will never forget that and I hope you take my advice and heed caution. I learned the hard way that this place is an insurance scam. Heed my warning. Do not go here. Avoid at all costs.

Ginny Butler

These people are abusive to people who have been abused. It doesn't even make any sense. Stay away. They will not help you.

Andrew Tijerina

I am no longer affiliated with this hospital and I by no means speak on behalf of the hospital, its parent company or its investors. What I can say is that the experience I had working for AOH was rocky and rewarding. If I hadn't of moved to Austin and started working there I wouldn't be were I am now. Nor would I have met the love of my life. It was because of AOH that I met somebody that led me to working for an incredible company outside of AOH. That being said, let me say that if you have or are a person needing help steer away from AOH. The hospital environment is dangerous, it's not safe for employees and especially dangerous for patients. The focus is money oriented and cut backs are common. Usually to the lowest of the low the techs. Techs are often short which is usually a patients first contact, which makes it difficult to provide care. Nurses are given more and more assignments and managing the techs assignments is usually non existent. That leads to daily tasks not being complete. Which adds to the patients seeing things as disorderly. A common solution is to have a lead tech that handles the staff. Nothing can distract a nurse more then having to call a doctor for meds and pull away to figure out which tech is handing out snacks or pulling trash. Two different roles require two different leaders. I would have gladly of kept my pay the same and managed my unit, as I had in my other jobs if they had given me expectation of authority with the staff with some level of repercussion for insubordination. I have worked at two other hospitals. I have successfully managed several locations one of which over the year I worked there had 1 restraint. Each had there own issues but I never felt as unsafe and over worked as I have here. They continually admit dangerous patients that they don't have the staff to manage. It is not unheard of to have a single staff member watching more then 30 patients because they consider nurses in the ratio. Even though techs and nurse complete different assignments and shouldn't be merged together. This leads to grey areas were during the night the population was increased past the ratio and caused one staff to be placed in unsafe working conditions. I will give them credit, they did seem at times to try and organize things but follow through was always hit or miss. Numerous times they turned over nursing managers and things for the most part seem better from what I hear. I hope for the best and I'm glad to know that Kim is managing things, she's a tough lady at times but she has been with them for awhile and it's about time they promoted her. I hope she picks up were other managers left off and bring things in for the win.

Freddie Nunez

I was at Austin oaks hospital, and all the staff. Was awesome I am sorry I didn't get name's. They treated me with the up most respect. People that put negative comments is because they didn't get it things their way. They have been in business for four years so they must be doing something right. So to the all the people that help me thank you so much. And to the awesome doctor too. Oh, it is cold so take warn clothes.

Business Hours of Austin Oaks Hospital in Texas

SUNDAY
OPEN 24 HOURS
MONDAY
OPEN 24 HOURS
TUESDAY
OPEN 24 HOURS
WEDNESDAY
OPEN 24 HOURS
THURSDAY
OPEN 24 HOURS
FRIDAY
OPEN 24 HOURS
SATURDAY
OPEN 24 HOURS

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Austin Oaks Hospital en Texas
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