Dr. Bassen was mentioned to me by multiple people in the field while my son was going through a very difficult time. I read these reviews, but was not deterred because I want "the best" to manage my son's medication and I can handle "poor bedside manners". She is in high demand, and we waited 2 months to start seeing her.
She does her job very well and is very professional in the way she runs her practice. Don't make the mistake of confusing her role as a therapist, she is not, she manages the more medical part of psych care; medication.
A CAUTION!!!!... having been coming here a while now, there is no sympathy or compassion for running late. Most places allow a 15 min. window, their's is 10. They do not care what the circumstances were for your tardiness, do not take into consideration that it was the 1st and likely only time, or that you and your child only take 10-15 minutes of her time. The receptionist would not even ask the Dr. If she'd see us (we were 10-12 min. Late because I had developed severe eye inflammation and couldn't drive, so my parents drove us and got a little lost). I work in the medical field and our receptionist will always ask me if I will take a late patient (we allow 15 min max) and it's up to my discretion as to whether I can stay on schedule. Sometimes I say yes, sometimes I say no, depending on how things are going at that time. After arguing for 5 min, she agreed to "just ask", by which time we wasted at least 5 min. NOTE, she was also training someone, so may have been making an example out of me.
They charged me $100 out of pocket and turned us away. It did not matter that my child was recently in the ER. We were rescheduled. I cried a lot. My son was angry and didn't want to go back.
Again, I work in the medical field and understand the importance of policies and scheduling. But I don't treat people like robots or numbers. I felt this experience explains why there's a bit of dissatisfaction at this practice. There is no patience or room for circumstances or occasional mishaps. $100 is a huge price to pay for the 2 min. I was late. They did not show sympathy for my medical reason or the fact I'm a single parent out of work and on temp disability for this unexpected eye disease.
Imo, that is not how medicine should be practiced. I see how patients will wait hours, go out of their way, fit into the Doc's schedule, etc. Life happens and people are imperfect. The reception actually said to me, "I do what Dr. Bassen says because she's the one who signs my paycheck." Unprofessional and unethical, imo, I would never say that to a patient! But....
Who do you think pays Dr. Bassen???
Her patient load. And you will lose patients with that attitude.
So, again, great at medicating me son, but don't expect any room to be human here. At least not by the reception who follows orders like a robot because of who signs her paycheck.