Reviews of Behavioral Health Choices (Psychiatrist)

Alexander Retschler

I had a great experience! Very friendly and helpful staff and the office had really nice office decor. The doctor I saw there was very friendly and competent.

Hannah McLain

I have 2 of my children being seen at Behavioral Health Choices. They see 2 different doctors on the same day. The receptionists have always been very accommodating and coordinating the visits so that my girls are being seen around the same time. Very competent staff!

Carla Greer

I am very pleased with my therapist. Never had a problem with scheduling. Staff is very nice, friendly and accommodating.

M V

Be careful about being late. Always be on time. They make you sign a contract stating that a fee will be applied for being late or not showing up. However, twice I've arrived on time and they have been well over a half hour late to see me with no accommodations on their end. Will consider going to a different practice.

Joseph March

The staff is very friendly. Beautiful new location, just a minute walk from the old one. I love that the new building is on the ground floor since I had difficulties getting up the stairs at the old building.

Jackie Walsh

The staff that works there are all so wonderful! Wouldn't go anywhere else

John Czajkowski

I am so happy that BHC is in Warrington! Their therapists and their psychiatrists are outstanding! The front staff is amazing! They are so helpful, friendly, polite and professional. I just can't say enough about this office!! John C.

Bhc Bhc

We would like to respond to the last review and take the opportunity to educate about our billing and payment processes: We acknowledge that emotions can run high when it comes to billing and payments. We require payment at the time of service and for patients with deductibles we do charge the deductible amount required by the patient's insurance to which patients agree when they sign our intake forms. We routinely check if the patient has met their deductible at the time of service. However there can be discrepancies when the insurance company has not updated the information on their website or if by the time we create the bill and submit it to the insurance company the patient has met their deductible because other bills have met their obligations in the meantime. We have to bill the insurance company so that the patient's payment gets allocated to their deductible. There are only few patients we have to reimburse but so far there have not been any patients that did not get their reimbursement. It usually takes a few weeks due to the insurance companies processing time.

Barb Finn

BHC and Dr. Vogt are fantastic! I always feel better after I leave the office because everyone is so patient, kind and understanding. Thank you!!

Jessica Stack

Let me start by saying everyone there is very nice. The problem I had was time spent there. Every single time I went I waited no less than an hour past my appointment time. Most times I would have my daughter with me and was stuck waiting with an infant/toddler longer than an hour. One particular appointment, I signed in and waited a half hour and was never called. I checked at desk and was told I should be up shortly. Finally another half hour later when doctor came to get someone else I stepped up to ask and she said I was never signed in. Anyway, all this every time to go in for a 3 minute appointment to get a refill for my medicine that could be done over the phone. I had to find somewhere else that is more considerate of my time.

Jeff Schwartz

Pretty sad experience I must say. I signed up to see a Psychiatrist and therapist at this company. The psychiatrist part went well. On my second attempt with a therapist I had to cancel the same day (which i know is my own fault). What i wasn't aware of after several calls to my therapist was they locked my account and no one will call you back until they collect a fee. Its fine if you put this in your paperwork from the day you sign up a couple months ago. But give people the respect and let them know there's an issue before turning the cold shoulder. What a horrible way to do business.

Elijah Lee Reeder

I recently started coming here after having had a terrible experience with my prior psychiatrist and hours of searching for an office willing to accept patients who already have an outside therapist. It did take me a while to get an intake appointment, in which I had to visit once with one of their psychologists, John, who was very thorough, attentive, and kind, but also, kept things concise. This made sense because he was able to evaluate me prior to seeing the psychiatrist. Once I was in their system, arranging appointments became much easier and they had a good amount of flexibility without making me wait months. I got assigned to Dr. Vogt, who runs the practice, and she is fantastic. She took the time to understand what I was experiencing and listened to my concerns. While it was costly, she suggested I take one of their internal tests for a particular diagnosis. I took the test and met with her again, all in the same day and without waiting. They timed it perfectly so that I could see the doctor immediately following my test. I am glad that Dr. Vogt suggested it, because the implications of it and the following medication have changed my life. Thanks to Dr. Vogt and her awesome team, I am beginning to solve things that have severely inhibited me in certain areas, since I was a child. My following appointment with her was just to check in and it was much quicker (10-15 min), but I appreciate this because I didn't feel like I wasn't being heard, I just felt like we communicated efficiently and effectively. I am sure that if I had any concerns or symptoms, that Dr. Vogt would sit with me for as long as necessary. I've experienced what other people have mentioned, where you rarely reach someone when calling the office, but I have found, that if I leave a message, they typically get back to me within an hour, which for me is totally fine, but I can understand where others are coming from. I just think that the staff really makes whoever is immediately in front of them a priority, and ultimately, that is a good thing, in my opinion. Perhaps they could benefit from having one more person on deck, but I won't act as though I understand their internal operations enough to truly have any insight there. Overall, coming here has monumentally improved my life and I feel that they do a wonderful job.

Jaclyn Cary

Helpful staff and educated doctors who listen to your concerns.

Al Daniel

It was very easy to schedule and the staff are very helpful. I needed some help with filling out forms and the staff helped me out.Sure to use there service aging.

Joseph Gray

I only can say positive things about the staff and the therapist I am seeing. They have been very helpful in my life.

Rosemarie Owoc Hromanik

I liked my counselor there a lot, she’s great. However, the overall operation of this place is terrible. I’ve been calling and leaving messages for 3-4 weeks now with no returned call. I originally called to reschedule my counseling apt I had that day 4 weeks ago, and kept calling every week to keep trying to get an apt for my counselor and psychiatrist. Never a phone call back. But yet they charged me a $50 no show fee when I keep calling to try and make an apt and no one wants to return calls. And I haven’t had my medication in a month, thank goodness I don’t depend on them to function like other clients may. Other reviews say similar things about their inability to return calls. Missing one I can, but I’ve been calling every week. I left a final message today. If my call isn’t returned today I’m seeking services elsewhere, and hopefully they stop charging my card!

Gabrielle Kirsch

I do not recommend BHC. I saw two different people at this office for two different issues and I did not connect with either of them. (Which I know is not their fault so that is not why I am rating so low). The last time I went to this office, the first thing I did was check in however the 2 of the 3 receptionists were too busy talking that they did not check me in and let my therapist know that I was here. This is not the first time I have noticed the 2 same receptionist being side-tracked from talking about issues that do not seem to relate with their place of work. After I saw my therapist take another patient who arrived 30 minutes after me I went back to the front desk to ask why I was not being seen. A different woman was very kind and said that the other receptionist never checked me in and that they would get me in after the other patient was finished. Which they did. Then finally an hour after I arrived I went to the front desk to check out were the receptionist who initially messed up told me I owed an extra payment from the last appointment but were not clear on what the payment was for. Eventually, they did clear the extra payment, but I do not trust this place. Patient care and customer service should always come first in my opinion. I don't think that is everyone's priority at this office.

Patti Carson

Great office with exceptional staff! Makes you feel as if you're home.

The Viking Chef

If you are seeing a counselor here, I believe you could give it five stars. Otherwise, it is pretty terrible. I left a message over 2 weeks ago, looking for an appointment, and I have yet to be called back. The first psychiatrist my wife saw here kept doubting her and made her cry. Her new psychiatrist and counselor are great, but everything else isn't good

John Smith

I have been seeing a psychiatrist at this place for several years. The staff is nice and the doctor competent. I have been to other mental health clinics and I can tell you-this is the best!

Joanneya Hoffman

I love my therapist. I was looking for a therapist who uses CBT. I have seen some results and I am looking forward to every appointment!

Savannah Butcher

It has a nice atmosphere in the waiting room. I guess it depends on who you're coming to see.

Kahley Barclay

I am so happy to have finally found a place that takes my insurance! The receptionist in King of prussia was very friendly and polite. I have called many times and have always had my phone call returned, sometimes within the same hour. The front staff are very caring and have helped me with many questions I have had. I love my doctor. I couldn't be happier!!

Leslie Fishel

UPDATE: here is their nasty reply that doesn’t show on Google. Anyone that uses the words and tone “first of all” when replying to an upset patient who waited more than an hour and then was charged $50 shouldn’t be in their position. You have been nasty to the wrong person one too many times. I will keep following up and reporting this. The doctor told me it was due to a scheduling error and not a client emergency. Response from the owner 3 hours ago First of all waiting 1 1/2 hours is absolutely not standard at our practice and our staff would not have said this since this would be absolutely unacceptable and we would be out of business in no time. We see over 2000 patients at our practice every month and most of our patients have a positive experience. Although it may happen that one of our clinicians falls behind regarding seeing a patient on time which is usually not more than 30 minutes. If this happens it is always due to a patient needing more time than we typically allocate because he/she is not doing well or having an emergency and our mission is to deliver excellent care. Due to HIPPA regulations we are not able to confirm if a reviewer has been or is a patient at our practice and our responses are always general in nature. Original review: I wish I could give less than one star. I waited an hour and a half for Dr. Salon for my daughter and the manner of her and her staff in the King of Prussia is absolutely terrible. After my terrible first experience, they charged me $50 for a late cancel for the follow-up. I called to follow up on the charge and was told someone would get back to me. Two messages later and 3 weeks later, they let me know that I was under the 24 hour mark and that waiting an hour and a half is completely standard practice at their facility. If you value your mental health, I’d find another practice. Total of $90 and 2 stressful, wasted hours (not including travel) I can’t ever get back!

Zachary Zbarsky

Per a response provided to a previous review, it was advised 3 months ago that the issue with waiting >1 hour PAST your scheduled appointment time was going to be resolved. Well, that is NOT the case. We will discontinue our service here as this facility clearly does not hold their patients in high regards.

Nicole B

The office took 165$ from me for my visit and stated my insurance would not cover anything because I hadn't met my deductible.. which wasn't true. I called my insurance and they said I should've only paid 33$ out of pocket. Upon calling back to BHC, they stated I would be refunded in 4-6 weeks. ((Haven't got this yet.)) I just received a letter from my insurance that they ALSO paid BHC for this visit and my co pay of 33$.. BHC: if my insurance didn't cover the visit and you were about to turn me away unless I paid it all up front, why did you bill my insurance, as well? Looks extremely bad on your end. Or shall I say INSURANCE FRAUD. Scam artists.

Jennifer Berger

The staff is very attentive and the doctor I am seeing is very nice. She changed my medications for the better. I can really recommend this place!

Brett Aitkins

Very friendly staff and easy scheduling. I am very happy with the quality of care provided.

Lee Cohen

The doctor was very patient and took her time. It was very easy to schedule and the staff are very helpful. I needed some help with filling out forms and the staff helped me out. It's so difficult to find a place that you can trust and that can help you.

Ruben Beranza

Muy exigentes para aceptar nuevos pacientes pero que bueno que no fuinos aceptados ya que al leer las reseñas se nota que el servicio se queda corto con las expectativas de la gente.

Ella Kukieva

They do NOT answer the phone when calling during business hours, and sometimes they return phone calls. I've had to take hours off work to come in person and address my question.

Eileen Nolan

CHECK WITH YOUR INSURANCE COMPANY BEFORE MAKING AN APPT WITH THIS PRACTICE/PROVIDERS IN THIS PRACTICE. I was misinformed when scheduling about provider being in network AT THIS PRACTICE.

Karen Peer

I agree with the operation reviews. Waiting for more than a week for the Psychiatrist to contact me regarding medication for my son. Left so many messages, but for whatever reason the messages are either not being picked up by the doctor (messages are left in the client folder) or some other reason, so not sure what is going on. Medication management is very critical to a patient’s health outcome. I cannot believe the stress and inconvenience I am going through to reach the doctor. Don’t get me wrong, the doctor is amazing, but clearly the way the office is operating or handling escalations is not working. Perhaps it’s time to take the feedback and do a root cause analysis to improve the process. I have two special needs kids, and don’t need to be chasing after professional businesses to do their jobs. I will call again on Tuesday to talk to the office manager. Hoping this feedback is taken into consideration for improvement, because finding a quality, experienced doctor is really hard to find.

Alexanne Marousis

Experienced theft and negligence. Called to become a first time patient, and set up a preliminary consultation - to see if I would be a suitable candidate for services- and contingent upon being deemed a good fit, a meeting with a psychiatrist, to whom I would eventually be assigned. They told me of a strict cancellation policy of 48 hours notice and required a credit card to be associated with my file. I called with more than 48 hours remaining to cancel ALL APPOINTMENTS, as I had found a better treatment option and was no longer interested in becoming a patient. My first meeting consultation was apparently canceled properly and went without charge but about a month later I noticed a charge for a missed appointment of $175.00 , that would have been around the time of my potential meeting with the unassigned psychiatrist. Clearly there was a simple mistake on the end of reception. I have called dozens upon dozens of times, left voicemails describing an urgent billing issue, even gone to the center in person to speak with the receptionist. I was told there was no one available to speak to about my billing problem but the receptionist took down my name and my problem and promised to pass it along to the appropriate person and to expect a phone call on Monday. I received no phone call on Monday or at any later time. EXTREMELY unprofessional, unreliable, and I have never seen a medical center where you will NEVER reach a live person on the phone. I would recommend anywhere BUT Behavioral Health Choices if you want to avoid stress and theft.

John M

I was a patient here a couple of years ago so I’m not sure if it’s changed but from my experience this place was awful. I never once got to see the doctor at the time of my appointment. I would have to sit in the waiting room for up to an hour. If you’re late once or twice it’s not a big deal, but this happened consistently. Not only that, but they never gave an explanation or an apology. To me that shows a lack of respect for your patients. Why even make appointments? When I had my initial appointment with the psychiatrist, it was over in 20 minutes MAX. From what I’ve been told by other mental health professionals, this is completely unacceptable and unprofessional. Initial appointments with psychiatrists should be 1-1.5 hours. During subsequent visits, I always got the sense that the doctor was rushing me though it. I’d be in and out of her office in 15 minutes on average. She’d ask me a couple questions, write down some prescriptions, and that’s about it. One time she told me to start participating in group therapy, which seemed like a big development in my treatment. When the next appointment came, she didn’t ask about it at all. I doubt she even remembered what we had talked about before. This is just one example among several. Don’t waste your time here. There are much better places nearby that actually respect their patients.

David hollebeek

One of the best behavioral health places I've found that takes insurance.

Ruth Gilman

I didn’t have great expectations going in, due to the nature of mental illness. When I did finally bring my son in for the first time I was surprised to find how friendly this small office is. We went to see the psychiatrist and now have scheduled therapy for the future. Could not have asked for more.

Josephine Feistner

Love the office staff! They were able to squeeze me in when I had an emergency. I am very thankful and wanted to tell everybody how fantastic they are!

Brian Connell

Terrible.. I make an appt and the therapist calls the afternoon of the appt to say he had a conflict. Then rescheduleand no one came to see if I was even there. Called at 845pm said he was running late. Really? Guy probably didn’t know he had an appt. epic fail. My choices will be to go elsewhere. I should get compensated for a no show... not right. At all. Way to show respect for your patients.

Isa Grade

Not a great experience so far. I tried calling to check what insurances they accept and tried to arrange an appointment for my husband. A week later I finally receive a call back telling me my husband has to call due to Hipaa policies. Well, I work with insurance and that’d not be a hipaa breach as I’m not asking for medical or personal info. I’d be the one supplying all the information. Never had a problem scheduling appointments for him before in other clinics/ providers. Sadly, we will be getting care somewhere else.

Sarah

I took my daughter there just today because she said she needed help and the psychiatrist was so unprofessional, he was nasty and demeaning. When she went out to the secretary and asked for an appointment for therapy she had the nerve to ask why and expected my daughter to get into detail in front of the entire waiting room before she would set her up with an appointment. Never again!

Brian Szalabofka

Appointment was good, accommodations for insurance not so much. My insurance is accepted by them but my insurance is managed by a 3rd part claim company and Behavioral Health refused to bill the claim. To make matters worse they wouldn't give me the tax ID so I can submit a claim which is ridiculous since the tax ID should not be something "private". All other providers give this when asked. Very frustrating to deal with office, will seek alternate provider

Susan Hofmann

We have only had the initial appointment but the office was very professional. It seemed like Dr. Vogt listened to our concerns and put an immediate plan in place. Much better impression than other doctors we have seen.

Leonard Owens Jr

Very caring and loving people

Kristen Barrack

I'm not happy with this facility. I've been reaching out and my husband has been reaching out for weeks and they dont call back. If I could rate zero stars I would. CALL. BACK.

Leah Bury

I want to be able to leave a good review but so far my experiences have been mostly negative. When I called the first time, they did not have any openings for a month, so I made an appointment for a month out. Now I understand it can be hard to get appointments quickly, so I was patient in waiting for my appointment, even though I did need really badly to get in there. Waiting much longer would not have been an option for me. But when I called the week of my appointment to confirm, they told me there had never been an appointment for me. Instead of seeing this as a problem, they simply offered to schedule me again for a few weeks out. I was very frustrated and luckily they were able to get me in the day before my initial appointment was SUPPOSED to be, but only because there was a cancellation. Now at my initial appointment, I made a follow-up appt. for a month out with the psychiatrist. I tried calling again last week and this week to confirm at the KOP office, and each time received a voicemail. Only when I finally caved and called the Warrington office did I get a response, to be told there was no appointment made for me, yet again. I don't know if there is an issue with the reception at the KOP office or what, since they do not answer their phones and appear to promise appointments that they are not actually making in the system. But to me this represents a big problem, especially when dealing with mental health and patients who are really relying on timely appointments to be able to get the services and medications they need. I hope this is just a mishap and I got unlucky, but if this is a regular occurrence, I hope that someone can look into why this is happening and make some changes so it does not happen again. It is unfortunate because in person the people do seem nice, but these logistical issues have really negatively impacted me. If it wasn't so difficult to get an appointment at a place that takes my insurance, I probably would be searching elsewhere. I want to emphasize this is not meant to drag this place through the mud but simply to draw attention to an issue that has become a repeated problem for me. If this problem ceases to exist in future situations, I will happily change my review.

Emma Nall

Very satisfied with my experience! My psychiatrist and therapist are working together and I have come farther here than I have at other places I have been. They really want you to get better.

Amanda Swanonson

I starting coming to BHC a few months ago after relocating to the King of Prussia for work. Dr. Vogt was the first psychiatrist I have seen (been in treatment for over 15 years) to get me on the a medication that actually works. Any time that I have had to wait I know it is because the doctor is spending the time needed with the person a head of me that I would want her to spend with me when I need it. Very glad I found this office!

Dori Costello

very pleasant experience.

Diana Ingram

I am so grateful I found good care for my child! The doctor was very patient and took her time. It was very easy to schedule and the staff are very helpful. I needed some help with filling out forms and the staff helped me out. It's so difficult to find a place that you can trust and that can help you.

Blair Campbell

This unfortunately wasn’t the place for me. Was told that they took flex spending and after my session upon trying to pay was told only cash or check. Have left several voicemails to get the info to send the check and haven’t received the information yet. As a follow-up, after leaving several voicemails to cancel and discontinue the therapist continues to leave me voicemails to setup my next appointment. Not sure who isn’t doing tonight their job of replaying information but overall clearly disorganized.

Helena Fink

Great facility, nice staff. I was able to make an appointment effortlessly and staff was very nice when scheduling.

Kelsey Waters

I have always had excellent experiences here. If I ever leave a message, I am always called back. The front desk is always kind and up to beat.My Dr. goes above and beyond for me. I have never had one issue and I am grateful for them. THEY TAKE INSURANCE!!!

Joyce Walker

The staff at BHC is fantastic! I always feel better after I leave the office because everyone is so patient, kind and understanding.

Ashley Ashley

This place is horrible. I called to make an appointment for family counseling. I went in for an intake appointment, which cost $90, and it took them a month to call me back just to tell me they didn’t have any counselors available. They should have told me this before having me come in and waste an hour of my life and $90.