My teen has been a patient of North Raleigh Psychiatry for 10 years. I am not a fan of the practice at all, because the owner - Dr. Snow -- is difficult to deal with and is more concerned about making money than treating patients. The only reason we stayed was because Dr. Juan Velosa was a capable and reasonable physician who prescribed medications that my child needed. He did not provide therapeutic assistance beyond medication control, but at the time, that was what she needed most. We found therapeutic counseling elsewhere.
Last year my teen scheduled an appointment and failed to tell me about it, so we missed the appointment. The office charged me a $100 fee for the missed appointment, despite the fact that we had only missed one other appointment in 10 years. Given the fact that psychiatric patients are often unable to manage their lives, I would think that bit more flexibility (and less punitive measures) would be in order. But that is not the case. They didn't care at all and would not work with us to reduce the missed appointment fee.
Another real drawback is the lengthy wait time. We never waited less than 30 minutes to see Dr. Velosa, and we usually waited 45 minutes to an hour. As a working parent, this was extremely inconvenient and disrespectful of my time.
Lastly, the practice does not accept ANY routine insurance. I have BCBS, and I have had Coventry as well, and they don't take either of these. I paid out of pocket for all of her visits. Needless to say, we will not be going back. Three strikes and you're out.