I was recommended to reach out to the Payne Whitney program by NYP's emergency psychiatric unit in early June. I tried calling them for an entire month as no one would ever answer the phone or return my countless number of voicemails. I contacted the Hospital directly and explained my situation, so the operator found me the program director's direct line. After leaving a voicemail for the "director", Elise Richards called me on July 3 to go over my symptoms (PMDD). She emailed me a 30 day chart to fill out and instructed me to give her a call once completed. I emailed the completed chart back to her on August 15, asking for her to give me a call. I then called the facility and her direct line every single day since the 15th. I've left numerous voicemails. I was finally told by an operator that Elise is unavailable, so the intake coordinator is handling Elise's schedules. I have called the intake coordinator just to be directed to her voicemail. YOU ARE RUINING PEOPLE'S LIVES!! I wasted almost 3 months just waiting around. My PMDD symptoms have worsened. I refuse to go to the emergency room just to sit there for 2 hours and be told, "we can't do anything for you here; just don't kill yourself while you wait around for our great women's clinic to never give you a call back and you can feel even more depressed, anxious and lose all hope!!!!"