Reviews of McCallum Place Eating Disorder Center (Psychiatrist)

Rashonda Govan

This place is a joke. They allow the kids to bully each other. They don't monitor the kids at the house. My daughter was able to jump out a 2 story window and run away. I live in texas and felt helpless. They didn't care about my daughter at all. Even the doctors said nobody knew she was going to jump out a window

Joanna S.

This place has been amazing to my child and me as a parent. We have never been left out of a decisions to be made. They have all been amazing making a hard situation as easy as possible for my child and my family... I could be more thankful that they are fight my daughters ED with us. My child also raves about the night nurses who have made this so much easy on her and helping her to succeed. My child will beat this and they will be partically responsible for her success (she will get all the credit as she is fight so hard).

Elena Davis

If I could give this place 0 stars I would! Worst place I have ever encountered. The people there especially Anthony and Caitlyn are totally incompetent as well as Medical Director Dr. Bridges. They don't care about people whatsoever. They waste your time, they wait until you have been trying to get in on a waiting list for a month to ask for Medical labs and EKG then you get the testing 2 days after their request and they get results 3 days later they tell you they no longer have an opening. 2 more weeks go by they no longer contact you and then tell you even though you spent $1300 on labs they need you to get them again. They schedule a conference call and call 20 minutes after your appointment. Like only their time matters. I would not refer anyone here. Totally unprofessional

Ruby Davis

My 15 year old daughter was reject 3 times. The first time was due to insurance. They did not accept my insurance. We had to go to Denver for treatment when I live 15 minutes from McCallum place. While we were in Denver, my husbands insurance changed to one they accepted. They rejected us the second time by telling us that my daughter didn't have an eating disorder. She was in residential care and the eating disorder didn't have an opportunity to be present. She was a weight restored anorexic and not "cured", this place didn't know the difference. We had already traveled back to St. Louis expecting to transfer when she was rejected and my daughter ending up not having any care at all. She relapsed in a matter of days and was taken to St. Louis Children's Hospital. That's when they accepted her. They wanted to keep her in residential for as long as they could because it's a thousand dollars a day. They wanted that money. We were ready to step down to their PHP Partial. Hospitalization Program, and they insisted she stay another week. After their big argument that she needed residential, they kicked her out without any supportive care in place. My daughter and another child snuck off to my daughter's bedroom and were sexually inappropriate with each other. Before you judge my child, she is a victim sexual assault but she is not an aggressor. The other child wanted to know if her vagina was normal. She wanted to show my daughter but wanted her to flash her vagina first. My child flashed her vagina. When they were caught, the other girl said that my daughter was forceful. There were no witnesses as to what happened because the adults were "busy" and allowed these kids to sneak off. And based on the accusations alone, my daughter was released from treatment immediately. My exhusband brought her back from a pass at 6pm Dinner time. They released her from care when she was due to have dinner and made her leave on an empty stomach. They were so worried about themselves that they didn't even give her a chance. These kids were in mutual play, it only happens because no one was paying attention when they snuck off. Then my daughter was blamed and made out to be the "bad girl." And they pretty much left the impression that she was too much of a "bad girl" to be worthy of their treatment. They didn't offer her the meal, which they could have. But worse, it's takes weeks and sometimes months to get in with a therapist, or treatment center and they simply didn't care that she would have no support. An eating disorder treatment center should know the difference between a weight restored anorexic and someone without an eating disorder. They should know that someone who has shut down their digestive system from not eating and weakening their heart does indeed have an eating disorder. And even if they are going to abruptly end care, they should make it a smoother transition. She went from being in residential to nothing. They don't supervise their kids and allow them to sneak off for sex play. Then they shame a raped young girl and discharge her at dinner on an empty stomach. Do not go there. Go somewhere else! Go somewhere else! Go somewhere else!

Me

The facility is poorly staffed with poorly trained individuals. The communication among workers and management/ supervisors is poor. There is an insane and unrealistic meal/ snack schedule that the patients must adhere to and the consequences of not being able to complete meals and snacks are embarrassing and punitive. Patients are kept here/ forced to stay long past the time they have met their goals and gained weight for no reason other than money. Terrible place to work, terrible place to get treatment for an eating disorder.

Hope Ruth

I would give them zero stars if I could. There is no communication between staff, the security there is a joke and they gave my child food that she was allergic too. I am surprised this place is allowed to remain open.

Kelsey Pulley

Most sketchiest eating disorder treatment I’ve ever been to, and unfortunately I’ve been to quite a few. Many of the direct care staff are very young, and just out of college and don’t have a lot of experience with eating disorders or mental health in general, or they either their bachelors degree ( because you must have a bachelors degree to work their) is in a field that has nothing to with knowing how to work with people, and therefore lot of them are insensitive, rude, inappropriate, and don’t even know it. There are a lot of direct care who are are really great though, but there are a lot who really need to work somewhere else. It is clear that training is not something that they stress or see as valuable; it’s obvious there have been few courses provided for their employees on:how to descalate a situation and not escalate it, how to properly redirect a patient without provoking or saying something inappropriate, and helping not harming patients. From the direct care to the doctors, training is not something they stress because many of the doctors, therapists, nurses, dieticians, and direct care are unprofessional. I personally experienced a lot of racism from one particular direct care staff member and nurse. Despite my attempts to bring my concerns to the attention of my treatment team, my complaints were disregarded and dismissed, and in the end lead to me discharging. I felt threatened and unsafe by a particular direct staff and nothing was done about it. I am African American, and I was the only patient of any color while there, in a treatment center where every therapist, dietician, and doctor was white and there was no one the same level as them professionally that worked there, that was of color, and that could them a different perspective, so that they wouldn’t automatically dismiss what I was saying. Some of the direct care staff were of different races, but direct are lowest on the chain in regards to authority there. Anyway, they suck at communication in a general sense—from admission to discharge; there was so much I was expected to know and didn’t know because no one told me. I didn’t think their groups were helpful either I think they were really surface level, and didn’t get at the stuff behind the eating disorder. Overvall there’s a lot they need to work on, and I personally would never go there again, and not solely because of the discrimination I experienced while there, but because of how unprofessional they are, and the fact that they will never take any accountibilty for their screw ups.