Reviews of Heartland Behavioral Health Services (Psychiatrist)

Selena Burns

My daughter was there for 6 weeks in residential. We live 6 hours away from Nevada but the staff made sure to keep me informed on her care and included me in therapy sessions once a week and the weekly team meeting as well as daily phone calls and even paid for my gas to come see her on the weekends. I highly recommend them. When my daughter arrived at heartland she had been to 5 other facilities... I had lost almost all hope. But now two months later after my daughters discharge I have seen improvement. She has not cut her arms up once and while she still has things she is working on (its a process that is going to take time) heartland made a big impact on her emotional and behavioral issues. She left there with skills that she did not have before.

nikobellic63 .

Literally a prison. you would be much better off not getting treatment than going there.

Karrie Maggard

My little brothers in there he has had horrible treatment they are mean and rude to the children i was on the phone woth him and heard a nurse tell a kid there to shut there mouth they dont need to be heard . And his theropist told him that he was a sick individle horrible place.

Michael Keltner

Rude staff and nurses

Mykah Mckibben

I went to heartland and I really liked it. The staff was really nice and the food was good. I made a lot of friends there. I accepted what I went through when I was there and I was discharged and I've been really good. I'm glad I went and got the help I needed.

Jessica Fulcher

Didn't like one of the new Dr's they hired because she is Medicaid scammer! She did Psychiatric evaluation for my now 12 year old daughter and now 11 year old daughter that they needed in court so they wouldn't have to testify in person against a monster who abused them! Lobe everything else about Heartland but they need to fire Dr. Pherrell she has tons of work that was billed to Medicaid but never completed that she done while at Center for Life Coaching and Councilling in Aurora Mo!

Gabriella Long

I was treated like an animal. I was not aloud to talk to or even sit by some of the other patients. They did not care when patients treated other patients unkindly. You are not aloud to sleep alone. Always being watched even if you werent there for suicide or depression. Most terrible place you can ever send your child. Being there made me 100% worse than before i was admitted.

Lilly Allen

I love the staff; they have helped me a lot through the years. I appreciate you guys!

Paul H

This is not a place of healing. This is money machine. I attended Heartland as a "troubled youth" 24 years ago and there was never a time when I felt someone cared. There were a few times, during family counseling, that compassion arose but that faded soon after being taken back to your unit. The answer to every problem was medication. I don't know if this place has changed at all, but I know child therapy hasn't changed one bit. During my stay, I met a very shy girl there, who after a few months, was released "all better". We found out a few weeks later that she had committed suicide. This was a 15 year old girl. To avoid any problems, we were not allowed to talk about her. Even the children who she had befriended. Does this sound like children's mental health was taken into consideration...hers or the friends she left behind? We weren't even allowed to talk about what had happened or why or any of the questions that a young teen would be troubled by for the rest of their life. I recently found out, that only a few years after I had left Heartland, that a very troubled boy, who had given me all sorts of grief because I was from the south, committed 1st degree murder and was currently serving a life sentence. This boy breezed through Heartland's system with ease. He was a trouble maker and very manipulative. He got away with so much in that place, because the staff couldn't be bothered with his issues. He was seen as a model patient to everyone running the place but we knew better. He was nothing but trouble and only 14 years old but only his peers noticed and believed this. Now someone lost their life, he has lost his freedom and I'm sure his family would have absolutely nothing good to say about Heartland. I learned what depression really was at Heartland and it's something that stuck with me ever since. If you really want your children to get help, remove them from the issues in your life that are causing their problems. You can't expect a growing child to change and grow around your hang-ups. Before you decide that your child is "broken" and should be institutionalized, take an honest look at your own life and see if your are making compromises to your child's well being, just to make life convenient or easier on you. Heartland is not the answer!

Enxy Olivia

This place was awful they never let u talk to anyone or associate with anyone other than the staff. If u made friends u would get introuble. I stayed there for a bout a week and all they would do was complain about how much they hated their job. They made u feel like u were crazy or not mentally stable. They judged u for hurting yourself and made u feel so depressed and angry. Moral of the story THIS IS NOT A GOOD PLACE FOR KIDS. They were abusive not only emotionally, but mentally and verbally, Maybe sometimes even Physically I went there Knowing I might never see any of those kids again and if u have any question or u feel like u know me here’s my insta @lavishh.liviaa

Riley Dickerson

Heartland is no place to send your child. I attended both their acute and residential program, and neither were beneficial to my mental health. It was the exact opposite! I arrived to heartland as just a young girl who had some problems with her dad and throughout the course of my stay turned into someone I didn't recognize anymore. Living in this environment will not help your child. You go in there and they tell you a million things are wrong with you and all they do is medicate you to try and fix the problem. I was never physch evaluated until 3 days before my discharge. They diagnosed me with depression, anxiety, and PTSD right off the bat without even really talking to me. They tried telling me (a girl who's never had body image issues) that I had an eating disorder. I told them many times I didn't want the medication and that I did not believe it was helping me. I felt like a zombie in my own body. If you refused to take the medicine they put you on safety zone and basically got all your stuff taken away from you. The staff here do not care, they are simply there for a paycheck. I was degraded by my staff almost on a daily. One staff member didn't like me so much anything I did he tried to give me consequences. I once called the place a crazy house to my mother as a joke and he put me on consequences for 72 hours. When it came time for my discharge, this particular staff tried everything in his power to set me back and keep me in there longer, but the only person who fought for me in there was my counselor. Heartland has some wonderful counselors, unfortunately they're just working at the wrong place. If they had their own little businesses helping kids, they would be set. They do everything they can to help you, but once you step out of their office, you're walking back into a battlefield. Heartland was the absolute worst experience of my life. It changed me in ways I never thought it could, and not for the better. Do not send your kids here. It will not help.

Tanner Doyle

worst place ever i was sent there when i was thirteen now i'm 15 that place never helped me i still have the nightmares of that place

Robby Frazier

They treated me as an inmate,very cold environment. The staff didn't care about us or helping us. To them it was just a job and a paycheck. The staff belittled us,made fun of us and could care less about our emotional well being. I highly suggest finding a hospital that cares about your child,treats them with respect and like a human being, not an animal.

nevaeh spratley

I went there last year and I got amazing treatment and made many friends

Ben Carrington

No help pointless worst experience of my life probably. Much rather go to prison or rehab I was the oldest one there all the kids looked up to me they had it way worse then I did. Im a drug addict then and still so 10,000$ later missed my graduation and my last musical which I had a lead role POINTLESS DO NOT WASTE YOURE MONEY AND YOU'RE KIDS SANITY UNLESS HIM/HER UNLESS THEY HAVE A SCREW LOOSE

vicki jacobs

DO NOT send your child to this place!!!!!It is ran by people who ok should NOT be caring for children! My little girl suffered at their j.g ands,hthe state needs to come in and shut them down!!

Lilly Thompson

100% would not recommend. My best friend went there for a few months and came back 10 times worse. I almost got put there myself for suicidal thoughts and depression and heard nothing but bad news. Just the thought of being taken from my friends and somewhere they treat like a phsyco makes me feel more depressed than I am to start.

Kennas karaoke fun

I loved heartland when I stayed there. They have strict rules and guidelines to follow and it's really hard at first. There is always a kid or two that will do anything to get out. The staff were hard but they cared. If I had something scary I needed to tell them.they were ready to be there. When I went there over a year ago, I was a mess. Now I'm getting married to an amazing man tomorrow. Thank you heartland :)

Teresa Weaver

Definitely not the place i would want my child to go to again!!!

ansh

On a serious note. Don't send your kids here. Mental abuse, makes the kids feel worse. Absolute trash. This is coming from a person who has been here and as their friend I can say that I help more than this trash place does.

Rosa vasquez

Helped my daughter wished we could of stayed in the area kansas sucks on mental health

Haley Sharar

Heartland staff were always trying to keep me safe. They actually cared. As for other hospitals it's just their job. I appreciated the help from my therapist as well. Thank you all.

Denise Allbritton

I went to Heartland for five months. It was the best thing my parents ever did for me. The staff were amazing! kind and helpful. My therapist was absolutely stunning. She helped me through thick and thin. The cooks there were amazing and cooked good food. The experience really changed my life. The DBT groups and the skills provided. I would recommend anyone, who is struggling or in need of some assistance, to go to Heartland. Truly changed my life.

marilynn townsend

They helped my son greatly..

Maegan Isabell

My son was noncompliant at home. Having major behavior issues. Everyone said send him to Heartland! We did. They sent him right back saying there was nothing they could do. Oh, and he got his very first girlfriend in there. Quite handsy, the two of them. Oh the things kids will do when left unattended. Don't waste your time.

Cassidy Kralik

This place is awful. I was forcefully put in there when I was 16. I had undiagnosed Bipolar 1 Disorder. They treated me like I was a criminal rather than a person. During therapy, my therapist told my family and I that I was a waste of space and would never get any better. Told me I was going to spend my life in prison. I'm now 19 years old, married, have a son and couldn't be happier. I still have a huge fear of hospitals of any kind and absolutely refuse therapy or counseling. It traumatized me and I will forever be different. Parents, if you're looking to send your child here, please don't. It really does nothing but damage their self esteem even more and make them care even less about life. It would be more worth your time and money to actually sit them down and figure out whatever needs figured out rather than having strangers who don't give a damn do it.

Haydan

all I have to say now is ugh, thanks for enough trauma to cause BPD

Evy Zinn

I met some of the most interesting and amazing people at heartland. Not the rude staff, but the other kids locked away with me. There was a girl who had been there for seven months who had faded dyed hair and loved Gerard Way. There was a boy, the most talented boy I'd ever met, who could drum with his hands and make it sound like a professional drumset. There was a girl who rambled about her ex boyfriend and getting in fights, who fell head over heels with a boy running away from his family and his job at Sonic. There were so many more people but I don't have the space to tell you about them. I'm posting this because they won't let us stay in contact with each other. I have to live every day with the fact that I might never see those kids again. And it tears me up. So, my name is Evelyn and if you knew me in Heartland please message me somehow.

Lindsey Stillwell

My child spent 4 months inpatient around the age of 12 and was able to complete nearly all of the radically open DBT program. The staff was very caring, treated me and my child with respect, and followed up after my child's treatment. I see lots of negative reviews from patients, and I wonder if they have taken responsibility for their behaviors. My child came out better and the time spent there was life changing for the positive. My child has not had to be rehospitalized since being discharged and has maintained a stable life.

jacob shoemaker

They were the ones trying to help change my behavior it could have been more helpful if I would hhave let them

Adrian Dawn

I had one of the staff repeatedly make fun of my behavior (I'm diagnosed with ADHD) and threated to put me in solitary. I also have very heavy periods and was on birth control at the time to keep me from going anemic. I ran out of birth control and a male staff said "you can afford to have one period." I swear I bled through every pair of pants I had. The started giving bipolar meds when I have NEVER BEEN DIAGNOSED which caused me to have severe migraines and made me LACTATE

Julia Wilson

Heartland Behavioral Hospital is a wonderful place. It doesn't always seem that way to the patients. Most of the staff tries very hard to help the patients. There are rules to follow. A routine schedule is posted to let each patient know what will be offered each day. Occasionally there will be that one patient who will not agree with the program. Or act out. But, the staff does care and does there very best to make the patient's stay positive.

Chris Perry

Dude really if they didnt care they wouldnt exist they do care you dont let them help your the problem not them grow up

Julie Browning

Couldn’t be happier with the treatment my daughter received at Heartland. She was there for several months in their residential treatment facility. The staff were top notch from our experience. From the floor staff to the school staff to the nurses to the Psychiatrist. Couldn’t have asked for more than what we received our daughter went in an extremely troubled girl who we were afraid we were going to lose and came home with an entirely different attitude filled with respect for herself as well as for us as her parents. Her therapist was out of this world I don’t know how she did what she did but she was truly able to really make breakthroughs that we never would have imagined being possible. Our daughter is someone we truly enjoy being around and we could not have gotten to this place without the role Heartland played. I know previous reviews state that the patients are not allowed to keep touch with each other after their discharge but I do not find that to be true because my daughter made friends that she does keep touch with who have also discharged. Matter of fact she met her best friend while in Heartland and they are able to keep touch and bounce things off of each other to help keep them both going in the right direction to accomplish the goals they set for themselves. I also was very impressed that Heartland did not overuse medication. From our previous experience it is quite common for facilities to use PRN medications to assist in treatment or rather sedate the patients. Prior to taking my daughter to Heartland I spoke with multiple intake staff to get information and one of my key things I was worried about is the overuse of medication. Maybe it helped that I brought up my concerns from the very beginning but I did not feel that medication was pushed on my daughter at all. She was prescribed only what was necessary for treatment of her diagnosed condition. For us Heartland was a life changing experience but it took a lot of work on both our daughter and our part. When a child is suffering with mental health conditions those conditions do not only affect the child they affect the entire family and Heartland does require that parents/guardians play an active role in treatment.

Ney Briggs

My son was there for four months. He got there very messed up mentally with major depression. He was very disrespectful just to say the least. Four months later he came home a completely revolutionalized young man. He is back to normal and it’s absolute unbelievable! Kori the counselor was very proactive with me to keep me posted and the whole staff were very personable and very helpful! I can’t thank them and God enough! Thank you Heartland for giving my son back and keep up the good work

Julie Zulian

My daughter went here, she was on RTC for 6 months, and I couldn't have done what the staff and therapist have done, she is a completely new person, she changed drastically, she's happy and 6 months clean from self harm, I did have some issues with people being rude to me about taking her off certain meds because they were making her hallucinate, but we eventually got that figured out, I would recommend sending your family members there if they need help, this place was truly a blessing, she needed this.

Seann Leach

I spent 7 days in heartland behaviour in 2 south it is horrible the food tasted sick the staff's cursed God know hoe many times I heard fuc or shi I cryed for my parents but they just look at me it helped a little bit

ashton fast

the place sucked i got booty darts they drug you and tell you your crazy they diagnosed me with phcitzifrinia and it was just adhd

Dashiell Tucker

Let me tell you my story. I was in their short-term program, not their residential program. I stayed there from the early morning of the 7th of November, 2018, to the 13th of November. Almost every single one of the one and two star ratings for this place that I’ve seen are true. In my case, the food was pretty good, and I don’t mind thin blankets, despite how cold it was at night. Everybody was medicated; some received multiple pills a day to “cure” their illnesses. I had hallucinations, both audible and visual, substance abuse issues, major depression, self harm, and suicidal ideation, and I was given 20 mg of Prozac daily. I will not argue against the opinion of a professional, but it seems as if one is either given next to nothing and told that they’re fine, or they’re given three, four, five, or more types of medication. They would gather us around a table at the end of the day and ask us what medications we were on, to ensure our memorization (and I’m sure to be compliant with state codes), and I can guarantee that at least half of my fellow inmates didn’t or couldn’t know what they were taking. Every door was locked, every corner was filmed, and every person was checked off by a supervisor every fifteen minutes. It wasn’t appealing whatsoever; almost any sort of comfort one has is stripped away. Mine were getting a book halfway through my stay, wearing my own clothes instead of the paper-thin scrubs, and writing. I saw some incredibly talented people there that happened to be down on their luck, and in need of assistance. I couldn’t give any, because we were consistently told to “focus on our own recovery” rather than helping others. After all, if we’re broken, we certainly can’t help another person, can we? And don’t expect any sort of intellectual stimulation. You’re sat down in front of a screen for half the day, in front of a counselor for the other half, with a few breaks for recreation in-between. Some of the people I saw were a year younger than I was, and couldn’t spell. They possessed serious educational hindrances, not being entirely their fault, and received no help for it whatsoever. The therapists, while almost certainly holding a degree or degrees in various sciences relating to the study of human behavior and the mind, were ineffective. To be frank, they were absolute jokes. One of them continually reminded us that it was our own fault that we were in a psychiatric institution, and that we had to completely change ourselves to become fixed. I don’t know whether or not the message was taken to heart by anyone else, but I couldn’t. The goal at Heartland, as we were repeatedly told, is for each individual to analyze and focus on their mental recovery. If that is the case, in most instances, it is counterproductive to one’s mental health to stay here. Why do you want to send your child here? Is it because they have emotional issues? They will be berated and told that they need to fix themselves. Do they want to kill themselves? Absolutely don’t send them here. The word “suicide” is forbidden, and any questioning on the matter is ignored or harshly punished. Are they just depressed, and they need someone they can confide in? Let them be with their friends, or experience the beauty of nature, or get them connected to a suicide hotline or something. Anything but this damned mental hospital! There is no reason to send your child here, unless you want to be rid of them. To end on a positive note, the secretary for 2 South during the day, whose name I cannot remember, was likely the most emotionally intelligent and beneficial worker present on the floor. In addition, the only African-American worker present there, whose name I have also forgotten, was the only worker (besides the woman mentioned above) who seemed to actually enjoy his job, and helped me keep my sanity. Although I am guilty of not remembering who they are, I heartily thank them both for making my stay at the hospital bearable. If they had not been there, I have no doubt that my stay would have been significantly extended. - Dashiell Tucker

Rachel Renee

I was here about 5 year's ago.they treated me like a criminal.picking at me and taunting me because of why I was in there in hopes they could gain joy out if my frustrations and not being able to do anything about it.one day they kept giving me shots in my butt back to back 8 in all just because I was crying from one of the staff slamming my head into the floor which resulted in a very huge goose egg on my forehead.i ask why they said because I won't stop crying which meant I wasn't calm? They got away with assulting me and verbally abusing me.i was allergic to citrus fruit and a staff member thought it would be funny to have all the girls in the unit to sit on my bed and eat oranges on my bed and rub the pillings on it so I would have to sleep in it.they lied to my family and said I was misbehaving so I couldn't go on any furloughs.they laughed and mocked me.i suffered serious ptsd and trauma from that place

Katilyn Hannink

The staff is extremely rude, especially while on the phone. Called 3 times in one day and didn’t get to talk to him once and just kept saying call back and finally told me that I didn’t get to speak to him for a couple days with no reason why.

Havennye Hall

This was worse than being in jail. I have PTSD from staying here.

Michelle Smith

As a parent, dealing with psychiatric hospitalization for the first time, I appreciated very much that the Heartland staff included me in any and all aspects of treatment for my child. Daily visits, daily phone calls, family therapy 2-3 times per week, meetings and phone calls with the therapist, helped me to trust the process, and gave my child the family connection that he has a divine right to. I only took away one star, because my child had a hard time with a couple of staff members who came across very insensitive and jaded in their interactions with him. It isn't meant to be a summer camp, but at the same time, these kids are hurting and need a therapeutic approach. One staff member tried to convince me to go home (4 hours away) and not participate as much, but didn't object and understood when I insisted on staying in a hotel nearby. Dr. Scott, the psychiatrist, was wonderful and truly cared for my child. The caseworker was extremely helpful.

BETHANY MCKINLEY

I am 42 years old now. I was sent there at the age of 12 - 14 not sure. I was very afraid at entry and intake. I only remember things vaguely. Like having to attach wires all over my head and was made to stay awake more than 24 house so that they could do tests on my mind. After many hours awake I was put into what looked like hospital room with cameras and told to go to sleep. I remember being woke several times by what seemed to be a strobe light flashing. All the while having the wires on my head attached to some neurological assessment machine. ( later I came to the assumption that it was to test for seizures or brain functioning.) I was the led to a room down a long neutral colored hall with several doors which were dorm like rooms with 4 to 6 cubical type areas for each girl to have an area to sleep and put what minimal belongings the did have. We never spent much time in those rooms except to sleep. I do recall going to room one evening after dinner and one of the girls had snuck a single pack of crackers to room which was forbidden. Another girl had told a staff member so they came to retrieve the prohibited food and things escalated quickly. I didn't feel that it was necessary for several large grown ups to take down this girl who became afraid and self defensive. I do feel that we all became afraid when a nurse came into room with a syringe to sedate the girl and did place her in a straight jacket. I dont know where they took her. We didn't see her for a few days. And when we did she was heavily medicated. I do remember that I was put into alot of therapy sessions and upon my initial intake, had admitted to "trying a puff of marijuana with friends once but didn't like it." So I was put into N/A and alanon meetings. I was able to attend school classes and group therapy. I think the only therapeutic part of my stay was outdoor therapy and the Ropes course we took. Right before I was discharged. I remember sitting around a big fancy table with a team of doctors and therapists. They asked me if I felt better and several questions about my stay there. Also they told me my mother was there and asked if I felt comfortable for her to join us in meeting. I remember the doctors saying they diagnosed me with Manic depression and said the dynamics at home was a big role in my behavior and future therapy. ( Due to the facts of my Mother being in toxic relationships with alcoholics and physical abuse that occurred towards us kids and herself. And now with all this being said... I just call this an experience that allowed me to get a diagnosis. ****BETH

Jay Hoss

They overdosed me as a child they are very barbaric and are firm believers in IM's aka injection meds

Kandice LAne

HORRIBLE! Nobody at that facility cares for the patient. It's like it's own little messed up world. They treat you like an animal and make fun of your whole stay. Plus some of the staff are total creeps. STAY FAR AWAY FROM THIS HELL!

Randy Howley

I brought my son here. This is the 7th place he has been in. This is by far the worst place I have sent him to. The staff was rude to him while I was on the phone with him. He was freezing that day and he complained to me that they would not allow him a blanket or anything and he was expressing his fellings in a positive way and they told him in a nasty tone that he didn't need to be hateful and disrespectful. Sorry thought he was supposed to express his feelings. Not to mention I talked with his physiologist and voiced my concerns and she said she was going to do some checking and she would call me back. When she called back her response was " I can not tell you anything other than you need to get him out of there RIGHT NOW. " Um I'm sorry when a doctor is recommending to you pull your child out that's pretty bad. When I did arrive to get him I was told if I pulled him out they would call the abuse hot line since I was pulling him out early. I said that is fine as I will call them and report the mental abuse by them to my son. Needles to say we got him out with no problems. WORST HOSPITAL IN MISSOURI. if you love your kids please please DO NOT SEND THEM HERE.

Yassarely Medrano

I believe there are other solutions for the emotionally distressed. You don't put hands on rape victims. You don't just dump off your kid when you can't deal with their emotions. I spent 10 months 7 years ago. I watched from children to grown adults getting lined up for meds like pigs lined up in a slaughterhouse. They had me on 8 different medications most for adults. Then when I began to hallucinate from the medication's they'd lay you down and there's a shot of thorazine. When is there a line between numbing pain because you're and addict or numbing the pain because you're emotionally unstable.....If there even is a difference. Everyone sees outside these walls and believe we were being rehabilitated when we're just their prisoners. They neglect to remind people that out of the dozens of doors every one of them was locked like we weren't worthy of freedom. We have been damaged and misunderstood all of our lives and you guys stripped us of any little thing that made us feel comfortable. You guys tried reprogram our brains to forget who we are and forget how to control our emotions you'd rather just numb our pain with pills. Parents don't suffocate your kids when you see this just love them. Love could of fixed us all in that place.

Heather Weis

The staff there is very caring. Mostly patient and they are there when u need them. I love heartland in in the future when I have a kid if there are problems I'll send my child there. I do see alot of people bitching about this place most who most likely didn't work the treatment of faked it I was in heartland in December 2012- october 2013. I started out rough was angery then when I finally worked my treatment I got better took accountability for my actions passed my G.E.D and I got out of the program. Admitting ur negative choices and actions helps u grow its not easy but this place changed my life this place made me the amazing person I am today. These workers truely care. And those saying its for the pay check well from a person that's been there to another they don't make much money and do u think theyd come deal with snot nose kids who think there Billy bad ass if they didn't care think about it quit blaming staff because u can't grow up andaccountability. Sincerely, Heather Weis

Chloe Keller

they loved to over medicate. jenna was the best nurse there. she was so cool and actually cared about us.