Reviews of Clayton Behavioral (Psychiatrist)

Steve Curran

I have been treated by the great doctors here for many years. They are caring and have provided me and my family wonderful and professional treatment. They are also known for child and adolescent care.

Lisa McAllister

I called Clayton Behavioral Health and made an appointment with Dr. Mers. The appointment had to be made three weeks out, which I had no problem with, but then the day before the appointment Dr. Mers canceled due to weather. She told me she would get me in as soon as possible, and I never heard back from her. I am very disappointed with my experience and her professionalism. My appointment was January 31st, and still have heard nothing.

Valerie E

Dr.James Cho is my psychiatrist. He really listens and will find out exactly what is going on. He will treat correctly. Also, I have heard great reviews about the other doctors at Clayton Behavioral.

Claire Holohan

I started seeing Dr Vander Kooi the summer of 2016. Although I never felt particularly connected to him, he filled my scripts and I was out the door. Of course, he would only write my script for one month at a time so I had to go back and see him every month to get my script refilled (which is not cheap, even with insurance my copay was usually $50-$100). I never had an issue with Dr VDK or his staff until my last visit. I was in the middle of a crisis, brought on by uncontrollable pain that was wreaking havoc on my mental health and disallowing me from sleeping. Over the course of the week, I left a few messages expressing my need to see dr VDK urgently as I was feeling rather unsafe and very unstable. At one point at 10 am I received a text alert from them asking if I could come for a 10;30 appointment. Relieved, I immediately agreed and got ready to go... until the office staff called me and rudely reprimanded me, saying that had I answered her call at 8 am I could have had that appointment but it had since been taken. Looking through my call logs I found no evidence of a missed call from them or message. So, I expressed that I would take any further canceled appointment. I was given an appointment on a Friday, which I had to miss work to attend. They charged me $150 for the appointment, which is a LOT more than usual but because I was desperate I paid it anyway. Now, I will admit I was in a bad head space and rather distressed/upset. I went in and began to tell dr VDK the issues, and the extreme effect lack of sleep was having on my mental health and work life. He seemed distant and tired, and I tried to explain to him that I was having a hard time with this demeanor and that his office staff had treated me rather rudely. He responded by telling me that according to them, I had been calling "40-50 times a day." Again, the call logs on my cell don't lie; I counted a total of 12 outgoing calls to his practice that week. Also, I work in an office where I do not get cell service. I politely asked dr VDK to see the call logs, as this news was quite a surprise to me and I did not mean to be of trouble to his staff. He responded by saying "do you want to see the call logs, or do you want me to treat you?" I am aghast and shocked that a doctor and their staff would treat a patient, especially one in crisis, in such a manner. He ended up then yelling at me for taking up more than my allotted time with him (30 minutes) and how I was taking away from others. He hurriedly wrote me a prescription for an SSRI I took long ago with no success, refused to listen to any further concerns about this, and pushed me out the door. Visibly upset and humiliated, I asked the receptionist if I could see the call logs as I was surprised and confused. She rudely told me simply, no. In the end this whole incident has made me realize I deserve a doctor, especially a psychiatrist at that, who I trust and fell comfortable with. Even though he provided me with medication, I never truly felt comfortable or trusting toward Dr Vander Kooi. He has a cold demeanor and does not particularly seem very... well... friendly. I don't want others to have experiences similar to mine with this doctor, so I will be filing a formal complaint with the Board of Healing Arts, State of Missouri.

Taylor Bollinger

I’ve been seeing Dr. Vander Kooi for almost a year now and I can honestly say that I’ve been completely satisfied with my experience so far. He’s very thorough but still takes the time to get to know you on a personal level. And his assistant/receptionist, Erica is equally as great. She’s very kind and quick to respond to my questions/concerns. Unfortunately, they don’t accept my insurance so it’s a little costly but the quality of care I receive in return is well worth the money.

Lexi Muehlbauer

HORRIBLE!!!!!!! I CALLED CLAYTON 3 TIMES IN THE PAST 3 DAYS AND LEFT VOICEMAIL STATING I HAVE BEEN OFF MY ANTI DEPRESSANT DUE TO HAVING A GAP IN INSURANCE. TOLD THEM MY MENTAL HEALTH WAS IN DANGER WITH NO REPONSE. GOES TO SHOW BIG PHARM IS REAL. I SHOULD OF KNOWN WHEN MY DR. PUT ME ON 4 DIFFERENT MEDICATIONS WITHIN A YEAR THAT THIS PLACE WAS GARBAGE. THE FACT THAT I SAID I WAS IN DANGER AND RECEIVED NO PHONE CALL GOES TO SHOW YOU CLAYTON BEHAVIORAL DOES NOT CARE ABOUT IT'S CLIENTELES HEALTH. I WILL BE GETTING IN TOUCH WITH WHO IS HIGHER UP. THIS IS ABSOLUTELY RIDICULOUS. NOTHING MAKES THIS OKAY NOTHING.

Debbie Heath

Dr. Vander-Kooi Is a Wonderful Dr. And The Pharmacy Is also a great Pharmacy!! I Highly Recommend them!!

Intrusive Spam

I have only good things to say about Clayton Behavioral. My psychiatrist is Dr. Cho, and as someone who has been receiving psychiatric services for more than 20 years and has been treated by many mediocre to terrible doctors, I can absolutely say that he is a truly exceptional psychiatrist. He listens carefully and he thinks outside the box to get to the root of the problem and in his treatment as well. He spends as much time as he needs to with patients, and I really don't mind if he runs late on occasion because I have been that patient who needed more time and attention more than once. When I've been in crisis and needed weekly appointments and to be in close contact with the office, Dr. Cho worked directly with his secretary to provide the support and appointments I needed; he is also available directly through the patient portal and usually responds quickly. A few times I've been so desperate that I just showed up at the office and begged for an appointment, and Dr. Cho always finds a way to fit me in. I've also been receiving ketamine treatments from two other doctors at Clayton Behavioral, Dr. Giuffra and Dr. Rabun, and they are both excellent doctors too. I've had a positive treatment experience overall and recommend this place to anyone.

DiecastDaddy CJ Love

Fast service!

Johanna Crawford

I'm treated by Dr Cho he is Awsome I have had nothing but great experiences with this office.

Tony Polizzi

My experience here was hard. The intensive outpatient program was very unorganized. My first appointment to decide which primary therapist was missed as they didn't even have me on the schedule and admitted there was a mistake. Moving forward there were many education sessions that were repeated. The teachers who were supposed to do them were regularly out. They didn't seem to have a hold on what they were doing. I would not trust this location if you or a loved one is experiencing intense addiction issues/problems. I had a family friend who died while/after coming here. Which I recognize is always a possibility but I believe my experience along with others makes this a very hard place to get sober if you are deep within addiction.

LAURA DAVIS

Dead end with their intensive outpatient program for teens.

Allen Williamson

Expensive but great doctors.

Wendy Packer

Dr. Montani's secretary is a very mean and cruel person. My son was depressed last year and I was desperate to find a doctor. I made an appointment which my son refused to go to . Finally, he agreed and I made another appointment. Hailey strung me along for 2 weeks assuring me that she would get him in, which she never did. I trusted her and therefore did not look for another doctor and lost weeks of getting treatment for my son's depression. I cannot think of a meaner thing to do to a parent who is worried about their child's depression. Don't get on Hailey's bad side, or she will screw with you. Instead of being honest and saying look your son cancelled once and I can't take a chance on him cancelling again, she just strung me along. Every day I called desperately. This woman has definite mental problems. I hope Dr. Montani has been told.

Rodney Harris

Great doctor & Genoa Pharmacy

Deborah Miller

Called 2 different therapists for help with an eating disorder and left detailed voicemails for both. Three days later and no call back from either.

Kevin Ball

I'm not exaggerating when I say Dr Cho saved my life

Kateryna Bolsunova

When you know the name of disease then you know how to fight it. Unfortunately no one told us diagnosis. But the good side we've got medication which helps to feel better.