Reviews of Parkwood Behavioral Health System (Psychiatrist)

Ma Ea

Answer the PHONE!!!

olivia loflin

Do not send your family members here! The staff members are horrible and impolite. You don't get to meet individually with a therapist unless your parents recommend it. The only nice staff members there were ms jay and mr josh. My doctor (dr terry) told me he didn't want me as a patient cause I had trouble paying attention while he was talking. I only met with him once while I was there and he put me on ability after I told him I slept too much! Which made it worse. the staff made you feel bad about your problems and one of them even told me it was for attention. PARKWOOD ISNT THE PLACE

MARZAEVION CAROTHERS

dont like it

ryan green

I went here, they treated us like we were in jail, ion like mrs. Brooks at all she made me tell why I was there & what happened to me in front of group, or threatened me I would stay longer. No help at all.

Young Guala

I went there a while back and I've never been in such a terrible place. The staff was disrespectful and awful in every aspect. They're lucky giving a 0 isn't an option.

Trey Fisher

Don’t waste your time. I went here one time for an assessment, seeking treatment for my mental health, self harm, and substance abuse. They told me I could come in for an assessment right then, so I showed up. When I got there, they made me take off my shoes, took my cellphone and my wallet, and stuck me in a small white windowless room, with nothing in it but two chairs, telling me someone would be with me shortly. I sat in that room for a total of 6 hours. 5 and a half hours of that was spent just waiting on someone to give me the assessment. After an hour and a half I tried to leave, and they told me I couldn’t leave before getting an assessment, and refused to allow me to leave or give me my things back. When I had to use the restroom, they said I can’t be “wandering around” like that, and shoved me back in the room. So there I am just waiting for over 5 hours for an assessment, being treated like an total prisoner and I hadn’t even been admitted. After they FINALLY gave me the assessment, they said I was fine and I could go. Seriously. Don’t waste your time. Time that could be spent looking into a better facility that actually cares about getting people the help they need

lenore wilson

wonderful place, my son is doing so much better in life

Chris Long

I just checked out of this place and agree with most reviews. It is locked down like a prison, 8-9 group sessions a day with limited breaks and phone access to family. Also the staff is rude and do not listen to any REAL problems and for sure do not admit the ones they create. I was given a doctor that was a contractor not an employee and just because he didn't personally like some medicines i was taking he took me off of them on day 1 with no replacement or step down which caused me to have a seizure and go in to cardiac arrest. They didn't contact a family member,emergency contact or any outside medical facility for help. When i checked out today i learned the doctor had my medicine i brought from home destroyed and now i am 2 weeks without medicine before new refills and i have epilepsy and a serious heart condition. He diagnosed it as a severe panic attack even though i stopped breathing twice. i went in a suicidal alcoholic and came out depressed,angry,and off my meds which is leading to major panic and anxiety attacks as well as seizures. They also pressure you in to last minute aftercare conditions without discussion with family or sometimes if your lucky, limited discussion but never tell you any exact info. they sent me to a 30 day residential place without telling me i had to pay 6000.00 up front just to check in to the place, now im without medicine or aftercare. STAY AWAY !!!!

Hana Brooke

THIS PLACE WAS ABSOLUTELY HORRIBLE. DO NOT SEND ANYONE HERE FOR HELP BECAUSE IT WILL NOT BE GIVEN. I checked myself in when I was 15 years old because I had depression and prior thoughts of suicide. The staff made me feel like I was just a dumb kid who didnt get their way and LAUGHED at my issues and the issues of the other kids. What I was taught there was that when I am feeling sad, I better keep my mouth shut or I would land there again. THERE IS HELP SOMEWHERE BUT PARKWOOD IS NOT THE PLACE.

Dylan McKenzie

Absolutely horrible. With the way they've treated my loved ones, this place should be shut down. They are horrible, and scream at kids, and make all the problems you were sent there for worse. One of my friends was sent here, and it was absolute hell for them. I'm trying to comfort them about it, but this is a horrible institution. Should be closed.

baileigh loves bangtan sonyeondan

Whenever I went here, which was in about 2013-2014, i was teased by the staff because i was overweight and i was also getting teased by my 'peers' and the staff wouldn't do anything about it. Also, they were very strict. The beds were uncomfortable and the showers were cold. They held me for 2 months, when i was supposed to go home 2 weeks after arriving there. The food was gross. 2/10, would not recommend. The only good thing was the phone calls.

Monchello Black

This place was great experience and staff members was nice.

Shyanne Kicklighter

Horrible

Michael Cornelius

After 1 and a half hour drive, the wait time was 2 hours and a half, and we still DIDN'T SEE ANYONE. Major lack of communication and overall a waste of time. The staff was basically ignoring us, and we were told we were the only ones there. When we told them we were leaving they decided to have someone talk to us. So that someone brought us into a room where we sat for an additional 40 minutes, alone. Finally, we got up and left.

Heather Stanford

Most of the nurses are careless and unhelpful, especially night shift. They talk bad about the patients behind the desk. Most of them have an attitude and don't care what you need. I was on east wing and heard that they treat the elderly on the north side HORRIBLY and don't pay them any attention.

Lauren Gay

Had to give 1 stars so I could leave a review. Awful awful awful place. They refused to help! Flat out refused. If you need help dont go here

Bethany Braddock

Stay far away from here I sent my daughter here because of how violent she is being they refused to listen to me and just kept pushing her to come home even though at home she is hurting the other kids and has no remorse about it they give a blanket diagnoses and release them I had to get dhs involved to get any help try Brentwood or diamond grove do not go here

Helen Pate

Very helpful staff, caring environment. Extremely pleased with the care and concern shown while in facility.

Katy H

Literally the worst place for anyone looking for mental health treatment. This place is eerily similar to a jail. I was there for over a week and felt like I was being punished the whole time. Everyone here is heartless.

Alexandria Williams

Two male workers have been fired for having sex with minor female patients. A patient told on one of the workers that’s a girl was having sex with a worker and texting him when she had a pass. He deleted the messages and nothing else was done. This place is horrible and would not recromend.

Beck Thecat

I just left there they were very nice and caring the only problem I have is a tech member named ms. Janis she was rude and disrespectful to patients including me knowing we were there for depression

Racheal Gunter

My son is in there now, should be getting discharged Thursday! All the staff is very nice, I talk to him EVERY NIGHT! He is getting better and making progress day by day. With this being our VERY 1st experience in any facility I'm very pleased with Parkwood! I even call the nurses 3 times a day to check on my son and they never have a problem with it!!

tall bike guy

Not good!!! Horrible care

Michael Moorman

I give a 3 star for slow Ness not else

Brittany A

Please people don't go here for help !! Worst experience of my life to the point I am nervous about speaking with therapist indoors period. They forced me to stay against my will after i was referred here to speak with a therapist (No I wasn't suicidal at that time). Peggy Mores, MA lied on my paper work even the REAL THERAPIST saw the errors on my evaluation forms. She "Peggy" only wrote the negative things that I said and not the positive things. Don't send your kids or family members here, please got to a government funded one instead (personally they actually care). The staff does not care about you here, even Brian the guy that works their told me his self how they treat people. They all treat you less then dirty as a matter of fact they ( some nurses) had ask one mentally disturbed guy to bark like a dog. Another male and female nurse were very nasty to several patients including me I wish i could remember their names. These type of places need to be closed. They held me against my will (involuntary admission) and the only way they Peggy and the " Private Doctors" (whom which are not employed by Parkwood but through any company they will not name) would release me "so they say" is that i had to sign in to be release ( just so they could bill my insurance) . They lied about everything there. THEY DON'T CARE ABOUT HELPING PEOPLE THEY WANT MONEY!!! If you have issues don't go to the PRIVATE OWNED behavioral centers . You may walk in free but once you see the evaluator (whom she led me to believe she was a therapist...Peggy) you are theirs! They take everything from you when you go to see the FAKE THERAPIST even if a person is with you they take their stuff to and lock it up. Dont trust these people. THIS IS THE GOD HONEST TRUTH!!

Sierra Howard

I went there for self harm, attitude,anxiety and depression. The food was great, we were aloud to use the restroom, but the people did blame you for you problems. They seemed pretty nice, though some of them were rude. When I got out I was fine. I went there almost a year ago and I've relapsed since then.

Kelly Pittman

This is very very discouraging...You are seeking help wether it's from depression, mentally, physically or both...Have a drug problem, anxiety....All of the comments are just upsetting considering I am living with all these problems now an am suppose to be goin into opiate dependency depression an anxiety in the next couple days...I am not so sure about it at all anymore bc I am already at my breaking point an if I go their it will finish me off...I will not pay to be physically mentally nor verbally abused or watch another patient be treated like an animal...If the workers are that mean and cruel they need to be turned in and have medical license revoked inevitably...I have a friend whose young child was a patient an a young rude girl came out to see if it was him/her an when we reiedyes, she said I didn't ask y'all! REALLY! I have a problem an I am seeking help an to be put on the correct medications to have a normal life again an was so thankful just Monday that I had found the place, answers an was looking forward to it, but now have cried day an night for two nights without a wink of sleep bc I want help and to be free from this nightmare that I ha e Li 53rd an co to it to live for 10 years an now all this...I mean PLEASE. If any employee reads my comment please respond...

Annemarie Mcgee

If I could rate this less than 1 star i would While i was being "helped" here, i witnessed: Children being shoved to the floor by workers, screamed at on multiple occasions, the limited bathroom breaks to 2 a day and asking to go was " disrespectful" and warranted serious punishments, a girl was vomiting profusely and they simply hanged her a plastic bag and yelled at her every time she regurgitated, given a small cup of water at each meals and never allowed more, Someone was urinating blood and though she left the bloody urine in the toilet (required by the workers if something's wrong) they still accused her of lying and sent her to sit in the halls while workers scolded her saying "if she didn't always lie maybe her parents wouldn't have sent her here." You know a facility's bad when the people who greet and evaluate the children (While the parent is present) are kind and helpful, but the second the doors shut and lock behind you, you immediately feel the energy change to cruel and uncaring. They tell the parents it's -common for children to lie about such things happening because they simply don't want to get help- if anyone complains. If you think it's too horrible to believe it breaks my heart to say, it happened. I cannot believe this place is still up and running and it upsets me that there are still depressed, mentally ill, suicidal patients still in there. Don't let you or your children become one of them. I've heard good things about Compass but do not know if it's true. All i know is it must be better than here. If you want you kid to become suicidal, then by all means send them here. It really does great in that area!

cc keybored

it suck

Melissa

100% professional kind understanding informative son is their after mental breakdown away at rehab he was sent Parkhaven everyone I have spoken to have been understanding of his situation Truely can tell the doc the therapist the nurses the staff everyone cared about my sons well being and they took action to help him even though he hasn’t been the easiest patient He is allowed to call me through out Day that helps him and helps me to hear from him Thank You Parkhaven

Tony Hendrix

Where is the zero rating... they don't deserve a star... i wasn't a patient. I interacted with the staff, doctors and people who run the place; all awful, the attitudes are terrible and the skill level is severely wanting.

Tina Gordon

My son is there now. Has been since February. He is starting to make real progress.

Leah Richardson

All the staff, nurses, therapist, everyone wasvery nice and helpful. My son has shown lots of improvement also.

Grant Hendrix

I went here a while back for psychosis. After spending 7k cash to them, I came out worse than I was before. At least I was housed in a safe environment and I couldn't hurt anyone. Also they let my parents know that I have a problem and they sough help for me and I was grateful for that.

Jaime Barnette

Contact New Hope Family Counseling instead!

BONES13 is cool

Absolutely horrible. My best friend was in for a week and lost 10lbs. The workers were very rude and did not try to help at all. I'd give 0 if I could.

Cassidy Louwerens

This is the worst place I've ever been. I still get panicky even hearing the word "Parkwood." We were treated like animals. We were rarely ever allowed to speak. Even when I was spoken to by a staff member, I was yelled at for responding. Every day we were shamed for what we had done and blamed for all of our problems. I heard the staff tell other patients that it was "their fault that their parents hit them." Many of us got put on meal or unit restriction for LOOKING in the general direction of the boys while in the cafeteria. I refused to eat the 6 days I was there. As a result, my lips turned purple (I was already underweight and struggling with an ED when I was admitted) and I was very close to fainting multiple times. Instead of helping me, a staff member told me I was "scaring her," and she sent me to sit out in the hallway alone. for hours. I was SOBBING out there and people just walked past me like I did not exist. Doctor Struble, who was incredibly unprofessional and took phone calls from his wife while we were meeting, started me on 200mg of Seroquil. This medication made it impossible for me to stay awake. I couldn't' even walk when I first started taking it! Despite knowing of this medication change and the side effects it would have, I was still punished for falling asleep in the day room. This might be a nice time to add that we never left the day room. We were in there morning to night, only leaving for meals and the (rare) bathroom break. Parkwood is an terrible place. i would not send my worst enemy there. I was more suicidal and depressed coming out of there than I was going in. Thankfully I was transferred to another residential treatment center immediately after my discharge. If I had gone home, I would have ended my life there and then. I'll still say this- I would end my life before going back to that place. Don't send your loved one there if you want them to stick around. This place is no way, shape, or form a step to becoming a healthier, happier person.

Kailei Williams

Some of the nurse sucked but 3 of them were the best and i miss them it helped me but now im slipping again it helped me but i don't speek for every one

Maney R Darby

I went there to check in a family member . Our appointment was 3:00pm and we didn't leave until 10:00 pm. We arrived 30 minutes before our appointment . While waiting, I walked around to see where the workers were at and they were in a room, giggling. We told the social workers about our family member behavior and we had to BEG them to help us. The social worker was nonchalant and worked slow. What we told her went through one ear and out the other. The secretary had a bad attitude and the people who arrived after us, got checked in wayyyyyyy before our family member was checked in. I hope it gets shut down.

ham beast

Very little therapeutic treatment, my first day there was spent in absolute fear of staff due to none of them seeming to have any actual professionalism in their jobs. My experience here has, in a way, stained the reputation for therapy as whole for me.

Catherine Paige

Litteral hell. Everyone in there (Except one nurse. Her name was nurse Amber I only add this to give the one person credit for (in my opinion) not deserving to be fired and kept from working with anyone ever again,) They shove mentally ill patients to the floor (a mentally retarded girl for not understanding why she needed to sit down all day without speaking), yell at anyone if they get sick. I got a urinary track in there, but they only let us have water at meals. Told a girl who admitted to being abused that she shouldn't have talked back to her mother, told her that's why she was getting hit. Told a girl it was her fault for getting raped. Accused me of purposely eating gluten (I have celiac and got sick the second i had oatmeal) even though they insisted the oatmeal was gluten free. They keep you in a small room with no windows all day (Except the small amount of time we eat lunch -if we aren't in trouble-). While in the room, you're not aloud to stand, put your head down, or move too much. We were allowed to speak maybe an hour while we're in that room all day. If you spoke to one of the staff members when you weren't allowed to there we major punishments. Like: Not eating lunch in the cafeteria, sitting out in the hall for the rest of the day, loosing bathroom privileges. I went in here for severe depression and left cutting, suicidal, and needed treatment for being in there. If you want your kid to go home and kill themselves, send them here. I guarantee they're gone the second they get home. The people in here make sure you feel 1000 times worse about yourself when you leave, making fun of your body, personality and call you names on a hourly basis. I went to Compass Intervention Center to get help for the "Help" I received here. And was surprised there was a place capable of treating depressed people as human beings. There were some of the kindest souls in there, and if anyone i know has problems, i would see to it they get sent there. Don't touch this place with a ten foot pole. It deserves to be run into the ground and burn for the hell they put these kids though.

Amanda Purvis

If I could give less than one star, I most certainly would. This is NOT a place to put someone you love or yourself. Drive the extra miles to find literally any other hospital, trust me. I was in Parkwood's adolescent unit when I was 16 (I'm 21 now). I suffer from Asperger's syndrome, severe depression, anxiety, and PTSD, and I was sent there after I was having trouble coping with a traumatic event. When we had panic attacks, we were put into an isolated hallway where we wouldn't disturb others. This wasn't like other hospitals I've been in where someone was kindly escorted out and had to sit by themselves to figure out how to cope on their own. This was "a staff member just threw a chair down in the hallway and is now yelling at you to go sit in it". Because THAT helps with anxiety. Oh wait. It doesn't. The doctor they assigned me responded to my Asperger's diagnosis with "girls can't be autistic". This is misinformation that has its roots in the stereotype that for girls, it's just a behavior problem but for boys, they actually need help. It's been so frequently disproven for so long that it's appalling to me that there are people who work in the mental health field that still believe this--even more so that this person was employed in a place specifically for teenage girls with mental health crises. One of the staff members screamed at me just for looking in her direction when someone came in the door that was beside her (because it's unreasonable that someone would hear a noise and want to see where it came from, right???), and another one told me she wanted to choke me because everyone else in there had "real problems" while I was just "faking it". When I confided in her about what had happened to me, she said "what else do you expect teenage boys to do?" I relapsed back into self-harm (I had been clean for 4 months before Parkwood and was not having any urges at all) after my parents decided it was appropriate to call me at every chance to blame me for what had happened to me and the staff had repeatedly shown that in every matter concerning my wellbeing, they didn't care at all. My roommate tried to hang herself with her jacket one night and when I needed to talk to someone about it because that's kind of a traumatizing experience, they told me to go back to bed. I hurt myself because I didn't know how to cope with what I'd just seen, and the staff responded by getting frustrated and angry and telling me I had no reason to be upset because obviously her jacket wouldn't have supported her weight so she was never in any danger. But hey, I wouldn't think belts could support a person's weight but apparently they do so I don't make judgment calls about "could this actually kill a person" before I get upset. Oh, and what'd they do for my suicidal roommate? Put her in the hallway like they did for panic attacks. Instead of, y'know, helping her. Because it's not like it's their job or anything. I escalated to self-harming multiple times a day and because of it, the doctor told the insurance he had helped me all that he could (I don't have his exact words anymore, but he phrased it in a way that sounded like he'd helped me get better when the actual meaning felt more like "she's hopeless, there's no help for her, get her out") and I was discharged. When I was about to leave, I opened one of my pockets to throw away pieces of a fork I'd broken and was planning to use to cut myself later. My therapist saw this (bless her btw, she was the one person here who ever helped me) and asked "should we really be discharging her?" to which my doctor replied "yes". I was far worse when I left Parkwood than I was when I entered, and they released me with the knowledge I was still a threat to myself. They made me feel absolutely hopeless and it's taken years to recover from the damage they did to me. However, if you're looking for a place for someone you hate and never want to be the same again, this place is excellent! Top recommendation! If you want an alternate, try Lakeside. They actually consistently helped me.

tre e

the staff literally bullied the girls and would take away food as a punishment, do not send anyone here!!

Beast Gamer

Stupid

Bridget Holman

If I could give this facility a negative well beyond a zero, it would be in place. It looks like POPLAR 201 on the inside behind closed doors. I work in behavioral health and I can professionally state that no one at this facility gives 2 cents what happens AFTER they are discharged. My son was discharged from an 8-4pm outpatient program after 6 days. DO NOT TAKE YOUR TEEN TO THIS HOSPITAL FOR TEEN SUICIDE. I’ve sat patiently and no one at this facility has sat down one on one with me to discuss with ME what’s going on With my child. My son lied and coerced the dr to allow him into outpatient TX- just so he could get his way and move into his fathers house. 2 other doctors stated he needed intense INPATIENT TREATMENT and would not sign off on the outpt TX. I’ll warn you now, if your loved one is a pathological liar, PARKWOOD will cAll DHS /child protective services out to your house. Be prepared. Dr O must be very gullible. The doctors rotate daily. Therapist and nurses rotate daily too. I received phone calls from various people with unprofessional dialect who sounded like they themselves need to be placed in an etiquette school. I plan on writing a lengthy letter to joint commissiom, the medical board, and the nursing board. This facility is not treating behavioral disease states they claim.

Jackson Rhoades

It was pure hell. They treat you like trash and as in you're at a boot camp. I personally attended Parkwood and it did nothing to help me. I still have night mares of that place. Don't send anyone there.

RUNK GAMES

i was sent here when i was just a young lad and my whole childhood is cplety runed bcauz fo the narses and tha r dacoterss and the tharpitads where sa vary mean to mae i riealy h8 thats place andi dont thankje it should beoaloowed on the map anyomeroie

Jamie Crumpton

This place is nothing more than a Nursing Home!! I was there for insomnia. Most of the staff were rude and disrespectful. Food is horrible. I suggest that if you are thinking about going there DON'T!!!!!!! Two of the staff members were awesome!! Rudy and James!!!

hannah caroll

Needs negative there terrible 2 years ago i was sent here still have nightmares about it

Marijo Simmons

This place deserves a negative 10 stars. My 13 year old was cutting himself and talking about suicide. I took him there and they sent him back home 2 months later the cutting is worse, hes having visual and auditory hallucinations and after 2 days they want to send him home again. Will be taking him somewhere else

Lisa Knight

Rude personel, no one is honest, check the reviews

Brii AND Ralph

My experience with these people was outstanding. They was always there to help me and guide me through tough times in life and learn from my past and actions. I always had someone to turn to when I needed to talk and share the Parkwood love!! I will forever miss these people. I can not ever say Thank You enough to every single one of them up at Parkwood. If I could go back and visit and catch up with everyone I would be there for hours and hours. It would be hard to leave. I don’t miss Parkwood but I miss the adults I miss ya everyone that work there. Sometimes just sitting here and thinking about them I get emotional cu I miss them. If I could give a shoutout to everyone the list would be to long!! But I would like to give a shoutout to Mrs. Jessica/RTC Nurse. Joyce Therapist. Jennifer/RTC

Steven Owens

My wife said they need to close it down ..

Gena Carroll

Believe the reviews. I was hopeful they were better then what I read here, but they are not. They don't "care" for patients, it's just a income for profit business, and bottom line is people in those beds means they are making money. Please get help some where else if your truly in need. I was gone leave a review, good or bad, I am being honest.

Cake B

I have nightmares about this place. I went there because I was suicidal and they just traumatized me

Meredith Hatcher

I would never recommend this place to anyone... My son was there for depression and anxiety.. He came out and started using drugs after he left. They were all very rude to me and him. The visit was not worth it and i believe it made him worse.. DO NOT SEND YOUR CHILD!!!!!!!!

Amanda Burden

My daughter spent a week there for mental issues. 2 weeks after being sent home, she attacked me physically. I brought her back to Parkwood and they decided she wasn't a threat and wouldn't admit her for help. Thanks so much for the help.

Amanda LastName

No one deserves to be treated the way the nurses and techs treated people there. Even though I was told that I would be able to contact my family from in there I was not allowed any contact. I was allowed a phone call once but was being watched. I had panic attack in there and no one did anything to help me. The staff members were cruel and mean. Even though I had been told that there would be therapeutic activities. The girls spend almost every hour of every day in the day room. No windows and locked doors. No one was allowed to fold there legs or put there head down. We went to the gym room once during the time I was there and seldom were allowed to eat in the cafeteria. I noticed however that the boy's day room had two glass walls and a door that led to the outside area. I always saw them talking watching real movies and sitting on their desks. The girls were hardly allowed to talk. For a brief period were given a pack of cards, and were not allowed to move from there seat.

Jessica Churchill

I sent my mom here to receive help and to be put on the medicine she needs to be on. This is my second time sending her here and the first time they did absolutely nothing. This time they are continuing to make it hard. Every staff member i have spoke with us unbelievably rude and unprofessional. If i could give them a negative review i would. They don’t deserve any stars. They should all be fired and replaced with employees that care.

Joys Boutique

Pictures are completely inaccurate unless they have totally redone the facility

Zepar72 .

This place makes me so mad that my chest starts to hurt, and my blood starts to boil. I don’t even leave reviews, but this is more like a PSA. Believe the comments, don’t seek help here cause there is none to give. Might as well stay home and get a friend to yell at you, and make you feel worse. It’ll give the same result

Dana Davidson

Very caring and professional staff! Facility VERY clean!

brooke blue

It was the worst behavior hospital I ever been to in my life. The lady first name is Lauren that did my daughter's assessment. She was unprofessional, not a good listener at all, and she didn't professionally conduct the assment. I don't know why she is employed there. She should be fired.

Tasha Lipsey

This place seriously needs to be investigated!!! For the first 48 hours the patient is not allowed to contact family. Okay understandable. When you call to check on your patient the nurse only tells you things to cover up the horrible tjings that your child or loved one is enduring. Its worser thab being in jail. The verbal,mental and physical abuse !!! I wouldn't recommend my worst enemy to be sent there. To be continued.....