Reviews of Oceans Behavioral Hospital of Baton Rouge (Psychiatrist)

Duke Lott

If there were negative stars, they would deserve it. My father got stuck at this place because it was the only place that had space -- first red flag. It's bad enough that the help are completely ignorant here and offer no help to family, but they are nasty to boot. Because they did not want to answer my questions about my father, they left me sitting on hold for 15 minutes. When I finally got in touch with them they told me to call back in 30 minutes. They pulled that routine on me twice, then hung up on me. Imagine having a loved one locked up in there and being treated like this -- scared, not knowing what is happening to your loved one, and being denied information. If they are that nasty over the phone, imagine how horribly they treat people who have behavioral issues. Makes me sick to my stomach to think how they must treat the patients.

Penny George

I paid a copay for 10 days at the time of admission on August 31, 2017. Medicaid went into effect September 1, 2017. I have been calling customer service since around November 2017 requesting a refund. They were paid by Medicaid and they admit they owe me a refund. It’s been processing for over a year now and still haven’t seen it. I call customer service every 2-3 weeks. I’ve talked to a supervisor who assured me many times it’s being processed and I should receive it in 2 weeks. It hasn’t happened and there is no one I can contact except customer service. They wouldn’t even give me the phone number or address of the main office. I’m only allowed to talk to customer service. What?? Insane. And they say they’re honest in their ad.