Reviews of Kansas City Psychiatric Group (Psychiatrist)

Dustin Archer

Dr brown is a wonderful psychiatrist who truly listens to you and knows whats best for you.

Alexandria Bolt

The staff is rude and very short. I had Dr. Brown and he had zero bedside manner. I had an allergic reaction to the drug prescribed and his "assistant" said to just stop taking it (which you're never supposed to do with an anti-depressant) and wait to see if the hives go away. Then start it again and then we'll know for sure. I am an adult and know the changes I made were only the medication. I didn't feel comfortable just stopping my medication and when I explained that two days after another assistant calls me and tells me what walmart to go to. I get constantly interrupted by the staff on the phone, as if my opinion doesn't matter. ZERO customer service in my book. Would it kill you to smile?

Emily

My psychiatrist is fantastic, the office staff however leave something to be desired..

David Williams

Would rate higher because Brown was cool. Ended up only concerned about my money and not my mental health.

Marisol Martinez

This place was rude at the desk when I was patient four years ago, and they’re still rude now. Called to have some medical information forwarded to a new doctor, and was made to feel like it was such a burden. I hope they hire some people who are better able to assist those of us with anxiety without annoyance.

Andrew Daley

They want to charge me $90 for a missed appointment that I never scheduled, nor was notified about ahead of time. I finally got sick and tired enough of Dr. Samuelson being an hour behind that I dropped his services altogether. It is such a bizarre double standard to keep your patients waiting for 45, 50, often over 60 minutes when they are on time- yet you show up 5-10 minutes late for your appointment and you're automatically charged $90 in addition to regular fees. I agree with many of these reviews that the office staff is difficult to work with. Overall, I appreciated my care, but the policy and scheduling issues make this a one star experience. I was a patient for 16 years. They really only care about your money.

Kim Handy

Dr. Grewal is an amazing lady. Shes listens well to her patients and knows how to treat them. She genuinely cares for her patients ❤

shay keller

I saw Dr. Moore for the first time today. He was excellent and made me feel very comfortable. I feel like I can trust him to help me feel better and work towards getting me better.

Mike G

There seems to be a consensus here, and for that reason I went from a 3 to a 2. My Psychiatrist, Dr Rubin Moore, is fantastic. He's the best psychiatrist I've ever had, and I wouldn't leave if we hadn't switched insurance. HOWEVER, the office staff are one of the worst groups of people I've had to deal with in healthcare. They are rude, uncaring, and sloppy. I can't cut them slack, and I guarantee they wouldn't cut you slack. This isn't an exaggeration when I say that literally every encounter I've had, wether it be by phone or in-person, with the office staff has left me feeling either like an inconvenience or like a "crazy person". They slide their protection windows closed in your face the first chance they get. Sometimes while you're still asking a question or confirming the date of the next appointment. Don't even TRY putting the next appointment on your phone if you're standing in front of them or their patience starts to wear thin. (No one is ever in line behind you) If I had to guess, my bet is that the office manager treats the staff terribly and has made a toxic work environment the staff then passes that on to the patients, or customers if you want to be honest about it. The Dr's need to fix this situation because they have the opportunity to be the best practice in town.

Jennifer S

Dr. Brown is a great psychiatrist. He has helped me so much. The staff is caring and very professional.

Logan Crabtree

While I enjoy my doctor the office manages it's appointments in a way that hurts the patients. Appointments will be months out and while they claim they send a call reminder, I have never received one once. This resulted in a missed appointment and a whopping $90 (!!!) missed appointment fee. If they weren't literally the only option due to extreme difficulty, headache and limited availability of other area psychiatrists, I would go elsewhere.

Jessica J

I love Dr. Grewel I’ve been seeing her for about 5 years now and she is easy to talk to and very understanding!!!!

Rob Hirsch

I've worked in the medical field for over 13 years now. That said Dr. Moore is fantastic! He LISTENS, doesn't rush you so he can make his next appointment, he makes you feel like a patient. Also is open to suggestions of newer medications and not stuck on old fashion ways like some doctors are. The front desk staff have been OK but I did have one issue that got translated wrong, never got a call back and was a little frustrated. Once I got a hold of the CSR Kelly F she fixed everything and went above and beyond to see what she could do to make sure I could get my medication. I travel from Kearney, MO almost every month to come here.

Steven Hadaegh

It's funny that my review about my Children's mother's drug addiction being enforced by Dr. Brown has magically disappeared from this review. Once again, BG, an admitted recovering Meth addict saw Dr. Brown and was given Adderall without an ADHD test (when knowledge would dictate that some disorders present in a similar manor to ADHD). Now my daughter has suicidal ideation and hides from her addicted mother. My 4 year old has no connection to his mother. Our home is chaos and I don't leave her for fear the court would give her custodial custody and someone has to take care of my kids. Because she has a script. Shame on Dr. Brown.

Z B

I came from another practice where I was never listened to by my doctor, I was never able to get through to talk to office staff or to schedule or reschedule my appointments. they forgot about me multiple times when it came to getting my medication approved through my insurance and I was just about to just give up all together with this process because I felt they were effecting my mental and physical health more than helping it. I decided to give it one more try. I came kansas city psychiatric group and it was like a window had been opened! I can get a hold of the staff easily, they are polite and efficient and Dr. Grewald is literally the best doctor I have ever had. If you are looking for somewhere that mental health is taken seriously and treated respectfully come here! They even have a medicine line where you can talk to someone about any worrying side effects you may have and get help quicker.

chip johnson

Dr Brown is a great psychiatrist and it seems like they have changed their office staff because they are now very friendly and helpful.

Jrigg76 riggin

I’ve been going to this office for 3 years now. For an office that is all about mental well-being, I don’t receive the kind of compassion or repect that I would expect. I called to make an appointment, I was told they would give the message to Dr. Grewal. They called back asking if I had an additional primary care physician. I said no. They said they would have to call me back. 24 hours later, they haven’t called back, I still don’t have an appointment. I called them, explained that I have been trying to make an appointment for 24 hours, that it was quite apparent that Dr. Grewal no longer wanted me as a patient but if she could kindly call in a week’s worth of my prescription to give me time to find another doctor. The lady on the other end didn’t blink an eye just went on to say, “Okay, no problem.” Wow, I’m in awe over this kind of treatment. I will be finding another doctor and I will not recommend this office to anybody.

Cori Anzicek

Honestly, this place does not even deserve one star. Please read the one & two star reviews. They are accurate. Money is prioritized over the best interest of the patient. I feel like their office staff is incredibly callous and uncaring. I cannot get my prescriptions refilled because of a missed appointment fee and a supposed balance carried from months ago. Stopping my prescription suddenly has been painful and they could care less. Over it.

Theresa Ippolito

Staff has been friendly and efficient. Dr. Samuelson considers all aspects of your life when determining treatment.. I wouldn’t hesitate to recommend their services to anyone.

Jerad Pettus

ABSOLUTELY TERRIBLE STAFF. Everytime you call them it's like your wasting their time, your an idiot. Messages are not given to the doctor or the doctors doesn't respond to them. Seems like massive scam to crank out pills to people is all this place appears to be.

dawn miller

I received a letter in the mail, dated Sept 9, notifying me Dr. Grewal will no longer be my provider. I saw her for 3-4 years, l’m shocked and disappointed by her insensitivity and lack of professionalism. I didn’t receive any forwarding during my appointments, that she would drop me for any late arrivals or missed appointments. I was late a few times because of work and traffic from downtown to Overland Park. I also accidentally missed a few appointments, which I rescheduled and payed the $90 missed appointment fee and an additional $50 emergency script refill fee. There were many times I waited over an hour to see Dr. Grewal and on one occasion, I had to return to work and asked to reschedule. They threatened to charge me the missed appointment fee if I left. My total wait time was 80 minutes, I missed several meetings at work and experienced serious anxiety. Dr. Grewel is a kind and caring person, but she unfortunately she, values money over the well fair of her patient. If you’re someone who is never late or miss appointments, I recommend Grewel, otherwise, you’re total out of pocket pay will be very pricey.

Tabula Rasa

Dr. Grewall is fantastic! She is genuinely invested in the well being of her patients (at least that's how she makes me feel). She has a great bedside manner and really listens to me. I have gone to a plethora of other psychiatrists andGrewall is the only one I have found that makes me feel comfortable explaining my symptoms, and doesn't make me feel like I'm too broken to be fixed. Other Doctors would give me useless meds and would sometimes actually say that maybe the med would help a little to make my symptoms less sever. As if I was was a crazy person that could only hope that a medication would kep me just sane enough to avoid institutionalization. Grewall has been working with me for a short time and already has provided real results, making me feel like I am not insane, but simply need a little help to be comfortable with other people, unlike other doctors (especially Dr. Menninger whom literally, not figuratively, but LITERALLY looked down his nose at me, and would scre up his face and open his eyes wide when I explained my symptoms and said things that really made me feel like i was too broken and he didn't have the time to deal with someone as insane as me). She is warm, attentive, and most important patient. She actually listens to me, takes my suggestions seriously in regards to medications that do, don't, or may work. Shalso takes the time to explain her scripts (if they're addictive, how they work, likely side effects, etc). If you're having a had time with finding a good psychiatrist, and I know how hard they are to find. Ive searched for years, try Dr. Grewall. Dr. Grewall has really helped me and made me feel like a person, not a lab rat, or some junky looking for drugs to sell or get high on. When i first saw her i was on 4 different meds, only oone of which were helping, and dropped that to only one mediation i take regularly, and 1 as needed. I feel better, and can even get out of bed in the morning and face the world easier than i ever have in my entire life. Dr Grewall is wonderful, I suggest seeing her 9especially if you're dealing with aniety and mood swings). Dr Grewall is the best!

Jim Orf

Don’t ever trust one star reviews on any review of any business. Don’t expect to come out cured after one visit. That’s just not setting the right expectation for yourself No problems, no waits, I mixed up the dates and missed and appt by accident, they said it was okay since I had been coming for 3 years and this was the first missed one. The staff has also been very kind to me as well. Dr Moore is thorough and asks the right questions. He has help me a lot with my ADHD and other items. They also tell you up front what insurance they accept and how much it will be if it’s out of network. Not sure what those other people are complaining about since you know what you are paying for.

Greg Hoffman

I have been very impressed with both the professionalism and the friendliness of the staff at KCPG. Dr. Samuelson has a warm, friendly approach with his clients and takes a genuine interest in their situation and their progress. He listens carefully and explains things very well.

TJ Rogers

This has to be one of the worse doctors offices I've ever been everytime I come here I wait at least an hour past my normal appt. I get that some patients roll over a little bit but a hour or more is just to much to me if your overbooking that much then you need to stop taking in our doctor isn't the best of manner but he seems to know his stuff would rate higher but overall this office is horrible.

Amy Foster

Dr. Grewal is the best! She has worked with me extremely well over the past few years to find the right balance of meds ando therapy to treat my stubborn illness. We collaborate regarding my treatment, and she allows me to make suggestions. She answers all of my questions thoroughly. My appointments with Dr. Grewal are much more than 15 minutes of "Here, try this new expensive drug - bye, see you in three months." The employees at the front and within the practice are very helpful whenever I need something, and they work with me to help me accomplish the task. I would (and have) recommend this practice to anyone looking for help and relief from their condition.

Rebecca Dixon

The reception staff is always rude when I call and make and appointment, they are the worst to deal with and I'm currently looking to find somewhere else to go for this reason.

Reed Fagan

I want to start by saying Dr. Samuelson seems to be a very caring and knowledgeable psychiatrist and I would like to continue going to him. However the reason I am leaving a 3/5 star review and probably (though not certainly yet) leaving KCPG is the cost of the visits and clerical errors. On Blue Select Plus I have been charged $105/monthly visit regarding my medication. When I lived in NC, I was able to see a talk therapist who was also my psychiatrist for ~$25 a visit. The clerical errors I refer to are having been double-booked twice by the office staff. They called to warn me that they had scheduled me for a time already taken but I find that error strange and sloppy. It was especially inconvenient that I did not get an email as well because my voicemail does not always alert regarding new messages and I actually drove out there one of those times. As a final note, I'll add that I was referred for talk therapy to a therapist there who just didn't happen to be on my insurance plan which I found strange considering I was able to get the psychiatric care from another doctor there on my plan. Hope this is helpful for people considering this practice. 1/3/19 Follow-up: I was additionally unknowingly charged for psychotherapy at my last 25min. med checkup meeting bringing my out-of-pocket total w/ Blue Select Plus to $171.97. Honestly these charges are hard to handle as a teacher and I feel my trust being violated.

Jeanne M

After years of 10 years of being treated for ADD, Dr Huk retired and my husband was assigned to Dr. Rimi Grewal. My husband is also undergoing aggressive treatments for cancer right now : surgeries....combination of 4 chemos...transfusions...and we have frequent emergencies. When he ran out of the anti-depressant (not the ADD or controlled med) they denied the refill when the pharmacy requested it. Then we realized that a new prescription for this same med had been written but lost or mislaid in all the sickness and emergency.....so we explained this to the staff directly for 2 more days. They said Dr Grewall got the message and to wait for a response. We never got a response. Both our Primary and Oncologist were willing to write a new script if needed but we found the origional script on the 3rd day. So which Doctor out of all these had no compassion? Right, the Psychiatrist! I find the irony most amusing but cannot recommend Dr. Grewall.

Megan Milbourn

Dr. Grewal has been a godsend and I wouldn't be alive without her. She listens. I'm sad that everyone else can't have the luck I did in getting a fabulous psychiatrist. Thank you, Dr. Grewal.

Michael Dijak

After being a patient here for over two years, it was clearly about the money for them first and foremost (which didn’t bother me that much) until their lack of customer service & follow through finally led to a huge inconvenience, which led me ultimately decide to terminate my relationship with Dr. Moore. Would not recommend this group (or the providers in it) to anyone.

Bre Miller

Dr Brown has a great bed side manner. He seems to care and seems passionate about what he does. I love the way he explains things and he articulates his points very easily. Her seems confident and experienced. I have already referred him to a close friend. I originally rated at a 5 but took it down to a 4 because both times I've been here, I showed up early and wasn't seen until 30 min After my scheduled appointment...

Cami Jenson

0 Star. I am writing this review to try to prevent others from enduring the year I have. It’s true, this place only cares about money. It’s obvious they don’t care if their patients live or die. They don’t listen to your medical needs, they just insist on pushing more and more meds. Then you miss one appointment, they don’t fill them. Trapping you into paying ridiculous fees on top of already ridiculous fees for the appointment. If you can’t pay, you don’t get these meds you are taking and psychologically dependent on against your own desires. You can tell them you are suicidal in the appt and you didn’t feel like this before the meds, and they still ignore your feelings. I ended up in the hospital multiple times and they had the attempts sent in to them but I never received a call for follow up on my health. Multiple times through out the year I could not get my medications. Cutting them off can not only cause severe mental distress, fatal seizures and long term effects that never can be cured. As a nurse myself and patient, I have never seen a facility be so irresponsible with their patients’ best interest. Coming to this facility and trusting them, set me back more than the year I went. Things happened that can not be undone. It’s hard to imagine people can be SO careless in the medical field. But believe it and save yourself the disaster. I came here to get help with trauma I couldn’t control and in turn endured a year I could have prevented. Trust your gut.

Jean Panek

Yes, rude old hags at the front office. Rude on the phone and in person. What a shame to be treated that way when reaching out for professional medical help. What comes around goes around so tell more people so the Dr gets the message.

Annabelle Lee

Created an appointment here two months out, sent in new patient paperwork and then emailed back and forth with an employee specifically confirming my appointment and that I would not be available by phone. A couple days prior to my appointment that called, and left a voicemail. Which I was not able to check due to working excessive amounts of overtime. When I arrived for my appointment then for me I've been canceled because I hadn't verbally confirmed it. I've never heard of such a business practice, and I am concerned that they would take my personal information and then cancel my appointment, clearly not interested in my business. I asked why it wasn't noted on my chart that I'm not available during the days and that I could be contacted via email. There was no answer other than some condescending explanation that I must have missed their policy because they provide a lot of information. I'm working on a graduate degree and working a professional government job and surely able to comprehend large amounts of information passed along to me. I was simply never informed I'd be cancelled without my consent. Of note is my friend who recommended me to this place has been dropped as a patient after many years too. These people are shady and they are condescending as hell.

Kamlynn Pratt

I recently saw Dr. Rimi Grewal for the first time and i had a wonderful experience. She took the time to listen to me and she genuinely cares about her patients. She asked a lot of questions so she could develop an understanding of where i am at and what is best for me. If you are looking for a genuine and well educated psychiatrist then Dr. Grewal is a wonderful choice.

Gabi Hull

I have not been able to get my medication over and over and the phone staff is horrible. They treat you like an inconvenience, interrupt you, and blame you for their mistakes. I’ve seen a doctor here for about 4 years, but I am switching as soon as possible.

John Schick

Like other reviewers on this page, I found my doctor (Dr Brown) to be a fine professional. But the office staff is horrible. I called for an appointment and they had one the next day. However, an ice storm came in and I couldn't make it -- they charged me for not cancelling 24 hours in advance! I didn't have the appointment 24 hours in advance. This is just one example of many clerical mishaps, I have had with them. As a result I am going somewhere else. I am tired of fighting appointments they cancel, them not working with my pharmacy etc. It just isn't worth it.

Kristin Mertel

I would rate this office and Dr. Grewal a Zero. I was called three times last week to confirm my appointment. I agreed that I was to be there. Then late Friday afternoon I received a call from the office again. This call told me that I was not able to see Dr. Grewal because I had missed my initial appointment. I agreed that I had done this. I called that day to let them know I had missed the appointment and I apologized and offered to pay for it. (they never called me back) I called and re-booked, and made another appointment. Apparently there was a note in my file refusing to see me as a patient. Then I was ask if I wanted to see another Doctor in this group. By this time I was dumbfounded. I ask why a doctor that was seeing a patient for a psycological reason would punish someone for making a mistake. This makes no sense to me, also why would they send me to another doctor if I was so untrustworthy. I explained that I would find another practice. I also will reach out to my internest who refered Dr. Grewal and be sure to let her know about this treatment.

Angela Kirby

All this place cares about is the money!!!! Waited 3 months to see doctor. Called 2 times the week before my appointment to verify time of appointment. When I got there they said I was an hour late for my appointment after they had told me the wrong time. Then they told me there was nothing they could do and I would have to pay $150 to reschedule an appointment in February. I have some serious issues and they don't care. It's been a few days and thinking about it makes me want to scream and protest there office.

Dannielle Sloan

Dr Brown has done wonders for me. He's put in the work and stuck with me where others have not. He listens and has an open mind. I don't know what I would have done if I hadn't found him.

Melissa Rose

I called today to get an appointment for high anxiety and paic attacks, the receptionist took all of my information and said I could see a doctor in January.... it’s hard to admit when when help is needed and when you tell me just wait till January that is absolutely unacceptable!!! There is a big problem with mental health in this country, I’m now much more aware of how large that problem is, epidemic level! Open up more appointments or at the very least, teach your receptionist something about mental illness!

Christopher Brady

They refuse to give notice of appointments booked even 3 months in advance, and then charge you a $100 missed appointment fee if you forget, each time, with no forgiveness at all despite how long you've been a patient. The staff is also about as unfriendly as any old hags can get. Shop around for your medical care. There's no reason to give these scammers your money.

Stephanie Hayden

Do not go to this practice. They are too worried about following their “policy” vs. patient care. They are threatening to not refill my meds because I haven’t seen the doctor in a year, even though I made the soonest appointment I could, and I was also never made aware of their “year” policy. Instead of listening to my situation, the person I talked to just kept repeating, “the doctor probably won’t refill your medication”. Anyone who knows anything about SSRIs KNOWS that they cannot be abruptly stopped without potential SERIOUS mental and physical side effects. Putting my mental and physical health at risk because of their “policy” is absolutely horrible practice. I recommend taking your care elsewhere.

Kathy Wilcoxon

Dr. Brown and his staff are kind, compassionate, and professional. They stay on top of scheduling and treat patients with respect.