Reviews of Pacifica Care PLLC (Psychiatrist)

Terry Brower

We have been going to Pacifica Care since January 2015. The care we have received has been exemplary but the office side of the operation left something to be desired. At one point in time I was actually told they no longer answered their phones and it would take days to get a call back when you left a message. The new staff is totally different. Call them and just one or two button pushes gets you to a live person. Shanalo at the front desk is pleasant to deal with and is true to her word, if she says she will do something, it gets done and she does a follow-up call to let you know it has been accomplished. Megan and Shelbi in scheduling and confirmation, likewise are very helpful and do follow-up and callbacks to ensure your needs are met. We had been seeing Amanda for about 2 years and were very happy with her treatment, but we're very concerned when she left the practice. Fortunately her replacement, Bridgett appears to be as competent and compassionate as Amanda. Once again we are happy to be patients of this practice, especially considering we were actively searching for a new office earlier this year. If they continue this level of service, we will continue to be clients. Unfortunately, they no longer accept our insurance, so we have to find a new provider. What a shame since they were finally getting their act together.

Joel Schub

I discontinued care over a year ago. My insurance covered most of the cost because my deductible was met due to a serious motorcycle accident. Today I get a bill in the mail for over 300 dollars and the statement said i paid 25 dollars each visit. That is completely wrong. I have the receipts and it was between 80 to 100 dollars each visit with my insurance deductible met. If something didn't go through I would have been contacted by my insurance or by them the next visit for a balance. My primary doctor has never given me this issue or seeing another specialist after i discontinued care here. Tell me that's not fishy.... I also never saw this doctor who claims to be charging me and my prescription was always sent to the wrong pharmacy. This caused many issues and sometimes I would have to wait a few days for it to be ironed out. My visits were generally cut short as well they were not a full 60 minutes the bill claims. Maybe 40 minutes and that's being generous.

Ansley Pearce

The office staff has always been very helpful and friendly. They've really gone out of their way to help me stay stable.

Sidney Mccarthy

Just moved to the area and was referred by brooks rehabilitation and I couldn’t be happier everybody is so helpful, understanding, and compassionate. A lot of places give you the run around and waste hours of your time, well this was the exact opposite. Pacifica is fast without feeling rushed I highly recommend.

Kelli du Pont

I absolutely adore this place!!! My prior psych dropped due to insurance changes and Megan was able to get me in so quickly! She called to fit me in when a patient cancelled and if they only knew how much this meant! Bridget my psych was lovely, calm, to the point and started an aggressive regiment of treatment. The girls upfront are always smiling and were such a comforting welcome. Megan is a blessing and Pacifica is lucky to have her and all the other extremely talented professionals working there! Thank you all!

Scott Mccarty

Very professional courteous group. I couldn't be any more thankful and pleased with the amount of care and compassion they have for their patients. Other health clinics who treat you as a dollar amount as opposed to a patient. Very quick call backs, reasonable time office visit, clean professional offices as well as staff. If you're looking for a group that wants to truly address your issues I highly recommend.

Sandra O.

Over the last two months I have been going to Pacific Care I have found the staff warm, patient and courteous. Hesitant to see a PA-C instead of a Psychiatrist, I admit my concerns were unnecessary. Bridget Straub is warm, patient and well informed. My visits with her have been delightful and, without a doubt, I can say that her treatment suggestions have worked to my advantage.

Sarah Farrokh

I have trusted Pacifica Care since 2014 and I am 150% satisfied! The front desk and admin staff are SO nice and always make sure the patient is priority! Bridget and Gail are both excellent at what they do, respectively and have been amazing for me. I know I am in the BEST hands for my spirit, mind, and body health with Pacifica Care PLLC :)

Lindsey Broughton

I was PRESCRIBED mood stabilizers. Not only did the pharmacist give me muscle relaxers instead of mood stabilizers (which I took daily for a MONTH), but I now have been billed for something (which I have not been a patient there in several months) I was sure I already paid for. Ridiculous.

LaShawn Wood

Pacifica care has been a good resource for me to get back in touch with myself, family, and responsibilities. I have been under their care for over 5 years and they have gotten me back on track to handle life. The healthcare professionals are great!!

FPSG For Facilities

From the front desk receptionists, to the providers, to management they all are amazing. They all have a genuine hearts and make you feel like you are apart of their work-family.

christopher mercado

They are the nicest people I've ever met! The office staff goes above and beyond for their paintanices. I'm so gratefull for them all. Please be good to them cause they are Angeles

Kali White

When I first started at Pacifica, I thought it was wonderful - and actually recommended the practice to friends and family members. However, the past 6 months have shown me a different side of this practice - one greedy, uncaring, and focused on how much they can bilk patients and insurance companies for. I am stable and on a steady dose of my medication, but for some reason, I was “required” to come in for a monthly appointment to see my doctor for 5 minutes, say everything is still all good, and walk out with my prescriptions refilled. God forbid I miss this appointment - they make it as difficult as possibly to refill prescriptions. When my roommate, who was seeing the same doctor, lost her job and couldn’t afford the copay, they forced her to go without medication for 2 weeks until she could afford to get in for an appointment. Then they send me nastily worded bills for money that I don’t owe them, threatening collections activity on a first notice. I will not be returning and do not recommend Pacifica to anyone.

Tracey Morrissey

My wife was really having problems. I'm so very happy my wife found this place. Her doctor is awesome which I've never said that about any doctor.The staff is undeniably great and my wife is doing good I recommend this if your looking for a new Doctor.

Jamie Offenberg

WORST PSYCH OFFICE I HAVE EVER STEPPED FOOT IN. Not only did they break HIPPA, and treat me as if I was wrong for being upset about it and demanding something be done , in summer 2018, at the time the office manager Nikki made sure those involved were fired . They knew what they did as my ORTHOPEDIC SURGEON had my on a homeopathic supplement for my joints , which made a false positive onna drug screen , and they shouted it in front a FULL WAITING ROOM ! I then had one of the worst panic attacks of my adult life . Then more and more girls from the back poured out to stick their nose in what was going on , making a huge scene into a bigger scene to the point I had to walk out and couldn't even speak. I wento to my car to hyperventilate and couldn't even drive home . This being a mental health office THEH SHOULD KNOW BETTER , Secondly HIPPA PEOPLE . You should have been trained properly . You are also working with severely depressed , anxious . Suicidal , and sick people . People who need help and it took a LOT TO SEEK IT ! I STUPIDLY went back after being told the staff was fired November of 2018. And then didn't go back because life happened . Well I just go back today , 5/9/19 and some new women started in on me with the drug test thing again . Was extremely rude , when I explained my situation and that he office manager said to always come to her office , she tells Me nikki the office manager isn't there and continues to be rude ! IN A MENTAL HEALTH OFFICE , meanwhile multiple jso officers are escorting some poor girl out of there . Makes me thing this place is incahoots with jso or something . Because it's not the first time I've seen jso there taking some One out . Guys , DONT DO IT DONT GO THERE . They don't care about you , they want your insurance money , they'll only throw scripts at you every time you go they don't work . Try this try that . Gave me lithium and IM NOT EVEN BI POLAR ONE OR TWO . This place is a joke . If I could give Pacifica care -5 stars I would .

Sean Sara

With new management, my experience completley changed. Went from 5 stars to 1. They used to work with you, I paid every bill. Then they went to 100% owed at time of service, and at $400+ every single appointment, that can be hard to do all of the time.

Morgan McCoy

Great care

D Cohen

I believe the staff to be young and enthusiastic. Sincerely interested in helping those who come to them. Although, be prepared to be met by a young woman in comfy old jeans, a cotton ribbed top and no bra. Scratching my head as we walked through the hall, I only wondered , had she just rolled out of bed? If that sits right with you.... Go for it! ( and your likely younger than I )

Jenny Heup

I would 100% recommend Pacifica Care. Dr. Coulter made me feel very comfortable on my first visit and is very down to earth. You can also trust that communication with this office will never be a problem. Giovanni at the front desk is also EXTREMELY helpful. I've had issues with my pharmacy or scheduling problems and he goes above and beyond to assist customer needs. I'm so happy to have found Pacifica Care and give them 5 stars all around!

Nissi Morrison

The doctors are very nice, and the new front staff is very friendly.

Stephen Lawlor

Very kind and helpful staff wouldn’t have wanted to go anywhere else.

Kristine K

Dr. Kenneth is awesome. Thank you Pacifica care

Amie Nobles

Staff and Doctors are very friendly, very comfortable environment. Glad I chose this clinic for help

Taylor Bates

I found This place on google and thank goodness i did! My husband goes here and we both really enjoy them! From the front desk staff who go above and beyond to really help you to Bridget and ken. My husband had an appointment with Ken and also ran out of his meds and they worked it so he could see Bridget right before his appointment! I would ABSOLUTELY Recommend here to anyone. They will take care of you the best they can and will work with you!

Loren Mobley

I am not just writing a review to be writing. I would recommend this place to anyone. The office staff are all very helpful and patient. I came in broken very agitated and out of place. The office manager came out sat with me and encouraged me that I was in the right place. I was led down the hall with a warm embrace from Ms Gail who held my hand looked me in my eyes and started with just that I needed to let me know"we will get through this". You never know what a person may be going through but with a caring office staff that greets you to meeting with anyone you maybe assigned to feeling the genuine care is what's here at Pacifica care. I definitely would encourage you to go here. It's a personal experience.

Patricia Moffitt

I'm so thankful that I found this office. I needed to have my medication tweaked and was struggling to find a new psychiatrist after changing health insurance companies my new physicians assistant was renewing my current medications. I found Pacifica in a Google search and phoned for an appointment. Megan was amazing with me, trying to fit me in while I struggled to complete paperwork electronically. The struggle was within myself and she was so accommodating. In a struggle with depression for over 30 years, this would be my 5th office so my recommendation for this office comes with experience. My first appointment was today. Very professional and friendly staff. They called for Megan to come out from the back when I asked another staff member if she was Megan. Megan greeted me with a hug, a much needed one. I meet PA-C Bridget for my care. We did an in-depth history, I explained situations when needed and we talked. I return in one month knowing I can phone if i feel l need to return sooner.

Priscilla Roberts

Very nice people so far will rate again if things change

Clint Mcpeak

Have attended this practice for 3 years. It is nice to go to a place where the staff is so nice and at the same time professional.

Amanda Bickle

So I had my very first appointment, and all I can say is that this place is awesome. Everyone was friendly, and the doctors really listened to my needs and made suggestions to improve my care. By the way, they were able to schedule my appointment a week earlier than expected and I was seen within a week of my initial request (I’m a new patient and it is extremely difficult to get seen by a psychiatrist or LMH therapist). They were able to resolve or provide possible solutions to the questions and concerns I had regarding previous and current conditions. I would definitely recommend this place for anyone seeking care or those who need help but may be have turned off by poor treatment in the past by other providers. No one should go without mental healthcare in this day and age.

Taj -

Don't bother; they cancel appointments without a phone call or voice mail. They change the person you've scheduled your appointment with, without telling you. Unprofessional and disorganized. If you miss an appointment they charge you $70 (even if it's a rescheduled appointment for an appointment they canceled and didn't notify you about). They don't care + just want your money.

Kari Hartley

In love with the professionalism, the quality of care and the constant willingness to make their patients comfortable. Highly recommend!

Daniel K

Amazing staff, very helpful and friendly!

Jenny Morrissey

If you need to see a psychiatrist that truly cares and is so smart that he can AND WILL make sure you become the person GOD made you to be you have to see Dr. Gary. HE IS THE REAL DEAL! ALL of the staff ROCKS, please go see him. He saved my life and marriage. #LOVE WINS

Mary PVH

They have the most wonderful staff!!!

Ajahni Rosborough

Do not waste your time, energy or money with these people. Worst psychiatrist I have ever been to.

Nicole Bell

The front office was so energetic, kind, and helpful. Their demeanor settled my nerves very fast! I saw Bridget who was also very through and helpful while also being understanding. Thanks for a great first visit.

Alisha Calhoun

This place is on the ball ! Both professional and super friendly. Super quick to get us taken care of!

carlotta marie

this place puts

Susan Chapman

Be careful. Gail Diagnosed me with major depression after just one appointment. When I was just genuinely sad about minor family problems. Anyway because of it, I mistakenly told a nice job opportunity like the peace corps that I was having therapy, unaware after one visit, that I had major depression that she stated after the next visit, had been remitted. Sadly I lost that opportunity because of my honesty and me being unaware of what she labeled me as. She was super quick to get me to come back like every other week. I'm glad I stopped going to see her because she might have put me on medication like everyone else. The patients in there look like they belong in a mental health asylum and smell horrible.Please remember you don't have to tell jobs you are doing counseling. It's apart of hippa and your privacy. I had to find out the hard way. The office always smells like smoke anyway. No more therapy for me and will just turn to my Bible instead. If you have an important job opportunity STAY AWAY. Thankfully God blessed me with a much better and bigger job opportunity despite the office screw ups. They staff looks like trash just like the smelly patients.

Sunset Sakura

Thoroughly enjoy the staff and their attention...

Sierra Humphreys

I highly recommend this clinic! Thank you to all the doctors and employees at Pacifica care for always being incredibly kind and professional! Definitely a 5 star facility!

thomas tiner

Ridiculous place. I came here seeking help and within 30 minutes of my consultation they were prescribing me Prozac. Do not go here!! Also make sure that you cancel and appointment as the charge is $75 if you can’t make it.

Blake Comly

Been going here for years, friendly staff, great doctors and always in and out in a jiff

Ashley Bogart

Getting someone on the phone is such a difficult task. No thanks.

Monique Sampson

Great staff!

Teri Holmes

I am so great full for Pacifica Care and the wonderful staff. Kenneth is amazing and I look foward to working with him during my treatment. And a big thank you to the Rock Stars that run the show Shanalo, Shelbie and Megan for making the experience with Pacifica Care an even better one !! Keep up the great work. From a girl in need!!

Hillary Toliver

After having a less than helpful experience at another office, I found Pacifica through their Google reviews. The office space is clean, quiet with noise machines and not too much decor. It is bright and airy and very calming. The rooms all feel professional but not sterile or “doctor” like. The office team is nothing but friendly and helpful. Gerry has been a great provider and listens to me but also pushes me in the right direction as far as medication goes. He explains and answers questions so I always feel like I understand and am in control of my care. I have seen Kelli for therapy and she has been understanding and also challenges me to take the steps necessary to be a healthier version of myself. I’ve never felt judgment or pity from anyone in the office. Their hours are flexible enough to work with my schedule. I may not have followed through with medication and therapy if I had stayed in the office environment I was in before. I am so thankful I found Pacifica Care. It’s more than copays and drugs for this team. They know your name and make a real effort to meet you where you are and help you get where you want to be. It’s about the person, and I feel like that’s what makes Pacifica so great. I hope I never have to find a different office. Pacifica is everything I could have hoped for.

Michael Bump

I have seen people say they have had issues with this group and I am sorry to hear that. I personally have had nothing but a great experience with everyone. They have squeezed me in when I have needed it and they have always been great about communication. I have recommended more than a couple people here and I will do so as long as they don’t change. With that said, I have been coming here for a couple years and I was in a very dark place. I loved them before, but the staff there now is Stellar! They have a sense of humor and have made me feel so welcome when I am in a funk. I will continue to go there as long as I can and if the staff stays the way they are. Honestly the best Group I have been to in the 12 years I have needed help.

Ingrid Paige

I cancelled an appointment for a sick child more than 24 hours before the appointment and was charged a no show fee. When I called the providers office the call always goes to voicemail advising someone would get back to me within 48 hours. After several more calls I finials reached a receptionist who advised the account would be reviewed and I would get a call back. I never received a call back but I did receive another bill. I called the Pacificare Jacksonville office several time and was told a supervisor named Megan would call me back, but she hadn’t. I called again this week and was told the same thing but again No call back. It’s unfortunate we had to cancel all future appointments because of poor customer service.

Kageki Willis

This office is very welcoming. The staff is very helpful and caring, and I would recommend everyone to come here!

Cassidy Roby

Management here is not helpful. The front desk never replies to my phone calls or text messages. My clinician requires pointless visits just so she can bill my insurance again. Currently looking for another provider, haven't had one good experience here.

Jeremiah Davis

Took numerous calls to get specific information on how to get an appointment. About 6 weeks later I finally get one and Instead of seeing a female doctor as I requested because I feel more comfortable talking to a female, I get a guy who I can't even understand and I have to repeat myself constantly. After 5 mins I went to front desk and asked why the change. They tell me that maybe I was assigned the guy because only he can handle my case. Out of all the doctors only one is qualified? I did not get a call informing me of the change in doctors, nor did I get a confirmation of appointment until the DAY BEFORE. Only took about 15 mins total to feel completely unconfident about this practice.

Paula Gilbert

I love this place, they have all my needs in one place.

Zachary Jaeger

It is a fantastic place to learn about my self and the journey ahead in my recovery. If you need aid then pacific a care can help.

Vicki E

When I moved to Daytona Beach the first thing I did was try to find a new Psychiatrist and counselor. I couldn’t believe how bad the reviews were as I began to read on each doctor I researched. I choose what I thought was the best of the poor options. After three years I finally was fed up with the lack of care and concern I was receiving and started looking elsewhere. My goal was to find a doctor with more that 2 ½ stars in reviews that took my insurance. I started extending my search area and finally ended up looking in Jacksonville. That is when I found Pacifica Care’s website. My husband and I drove the almost 2 hr drive to Jacksonville and I knew as soon as I entered the door I was where I needed to be. The office was clean and the staff was friendly and actually knew what they were talking about – far cry from my former doctor and staff. I really wasn’t wanting to drive 4 hrs round trip to go to the doctor but I believe it is worth every mile. For the first time since moving to FL I feel I have individuals who really care about my needs. They are trained to give me the aid my husband and I need if times get tough. Thank you to everyone in the Jacksonville office for making me know I am “safe” again!

Adam Plante

Very friendly and knowledgeable office. I felt very comfortable.