Reviews of Jackson Behavioral Health Hospital (Psychiatrist)

Anna B.

This place is the stuff of nightmares. I was baker acted on 1/19/18 and it was the second most traumatic experience of my life. (i was there seeking treatment for depression, anxiety and PTSD for the most traumatic thing that happened.) Staff was rude and threatening, immediately going to lockup time if your cold room or sedatives called bootyjuice. Doctors were dismissive and untrained. A man stumbled in on my 3rd day, he was wearing ripped clothing, tangled hair and was badly bruised and scarred. His eye was completely bloodshot and it was terrifying! Finally, another man stumbled in who looked EXACTLY like my sexual abuser. I immediately starting crying and shaking, it was marked down to keep me an extra day by the incompetent staff even though I begged them to let me in my room. This place causes flashbacks, night terrors and I am not only seeking treatment for my original issues but also to cope with this “hospital”. DO NOT GO HERE PLEASE!!!

Raed Alawadhi

Go elsewhere . Sadly... this is a joke of a behavioral hospital. My 2nd visit in a Month... during this that time I tried to get in touch with my doctor , but after calling 4 time Over a period of 2 week... not even a respond from My doctor not his nurses. All I got “we are so sorry, don’t know what happens. I will make sure he gets this message” .

T M

I just think its a joke. I was there for about 2 hours before I was even called. I finally got called in and they started asking me questions and asked why I was there. Its complete obvious for help. That's not even it. In the middle of me talking I got interrupted a lot with questions that where not even of what I was talking about I was getting really annoyed with it. I believe all they wanted to do was stick me on medication. All they kept saying was "medication". I don't even think they diagnosed me with the right thing. I am completely unsatisfied like a total waste of my time. If you want to get help I would not recommend this place. I have never been so rushed to get to a certain point just so at the end they tell me I need medication. I refused to take it and they basically said "oh well without medication its almost impossible to help you". Like no I think this is completely wrong, how can you over look something especially if I am sitting there telling you what's wrong. I started crying because I was overwhelmed with the attacked questions and them not understanding what I was trying to tell them. The psychiatrist got confused and had to keep asking more question that weren't even relevant to what I was talking about. Focus on the patient understand the concerns we pay money to come to you for help. If someone wanted medication we would say it not have it potentially thrown in are face without even looking at the overall causes. Sorry for the ramble but they need some serious management adjustments or some "real" people who actually will take the time to understand.

Giggles Anderson

JBHH is a useful place to start in those times where hope feels just outside a grasp. Many thanks to ALL admin, medical prof., staff, security who work here for their unending patience. Turns out, ALIVE is really a good look. So thanks again for providing high quality and dignified care.

Patti Lynne Jackson

They don't care about ppl

Gustavo Gonzalez

Went for psychotherapy and had The best experience thanks to Dr.Gleason she's a resident psychologist and really was just beyond wonderful. I'm very thankful for all her help. The place was overall clean just kind of old. The wait time is only 5-10 minutes for outpatient. Pretty decent place.

M Kar

Don't take your kids here, look for a private doctor. They take your kids against your will.

Janet Smith

I work here so it's okay

Jai Guz

The worse service ever they take about an hr or more to process they talk about the patients as if they are not humans or sitting right in front of them. They are rude and curse as if it’s nothing.

Milly Casanas

This place is a joke... doctors seem not to care for patient, two questions and out the door... no help whats so ever... very sad to say but there is no help for people with mental illness and drug abuse... those ppl are on there own...

Rachel Glogower

This place is cruel and unusual punishment for those actually seeking treatment. I was scared to leave my room and even had to be locked inside of it by staff at one point because a psychotic patient kept trying to enter it. When i had a visitor the same psychotic patient backed my visitor and I into a corner and all the staff did was watch. This place is an absolute nightmare and I feel I need therapy from being subject to it.

Ruthie S

Do you like waiting around for an hour after arriving 30 mins early and checking in only to be told that youre 30 mins late and now you cant see the doctor because she wasnt notified. Thats happened to me twice out of 3 times, once was an emergency appointment. Never coming back here again.

djalil66

Be careful this hospital is very very bad you'll probably die before they check you believe me this is the worst hospital in the United States of America the doctors are rude and you will wait for ever to get checked, you'll have to wait with millions of homeless people inside and you'll probably die just with the smell of the ppl sitting next to you , go to any other hospital not downtown miami.

Gabilao Oalibag

Huge facility, very clean with a great (nice) crew. Special thanks to Dr Rivas and her team.

Jasmin Luna

(Translated by Google) They treat you very well (Original) Te tratan muy bien

M¿ ¿

Staff is friendly, doctors are very helpful and knowledgeable. But the wait times can be a little long at times. And they don't have vending machines with food and drinks available, and once you are waiting to be checked, you can't go outside to get food, so you may go hungry. They really need to have food to buy on site.

Iliana Smeltzer

My son was hospitalized for suicide attempt. He desperately needed to open up this a professional and nobody gave him that time there. This place totally failed him and do not recommend you allow your loved ones to be subjected to their neglectful treatment.

Laura Mccoy

My mother had to be Baker acted for her own safety when we got an emergency guardianship for her because she was angry and thought everything was fine when her partner had an illegal business in her house and was borrowing a lot of money for it. Dr Elizabeth Crocco is the head of the memory clinic at University of Miami and she and her staff did a great job taking care of my mom there for 10 days. They had to assess her meds often and I visited daily and there was even music to sing along to for everyone that was suffering there with mental illnesses/issues. She liked the food okay and the nurses.

Gretchen Deresz

Best medical care

stepsinred

While I can pinpoint three people who provided exemplary care and service, the rest of the staff is cold, dismissive, and unfriendly. They take an incredibly long time to process seemingly rote procedures, seem more interested in chatting about their private lives, make light, even fun, of individuals exhibiting serious psychiatric conditions, and fight with and communicate EXTREMELY poorly with each other (resulting in patients waiting an inordinate period of time to be assessed, admitted, cared for, and discharged). It's also freezing, so layer up if you're going there. Jackson is yet another example, perhaps the perfect example, of why I hate going to, or being in the hospital.

Kella Lavine

I was a patient there and they dont really care about the patients. They are quick to use medicine to sedate people, The food is disgusting and you ave to constantly badger them to call your parents. The rooms are extra cold. You can't do regular toiletry things on your own and thats ridiculous. Your door is subjected to open all the time and you constantly get disrespected by the staff. I don't like this place. Will never go again.

Alex Popov

Horrible place. That’s why US health system is so expensive. There are at least five people working in the reception and no lines at all and yet it takes them so much time to process a patient who comes every week and have time limited with the therapist. Facilities are dirty, bugs flying and crawling inside, outside area between two buildings looks like it was abandoned century ago, bums outside the main entrance. Beautiful, I thought capitalism should be effective...ha! even more mediocracy and beurocracy and negligence!!!

Oscar Sanchez

(Translated by Google) Terrible, 4 hours to attend to my wife, in bipolar destabilization. I was promised that she would be admitted for 12 hours, which they did not fulfill, the ENVI ARON in a vehicle and the drop-off in the street in hospital attire. Result: I do not recommend it to anyone. (Original) Terrible, 4 horas para atender a mi esposa, en desestabilización bipolar . me prometen que la internarían 12 horas, cosa que no cumplieron, la ENVI ARON en un vehículo y la soltaror en la calle en atuendo hospitalario.Resultado : No lo recomiendo a nadie.

Danielle Tinker

I love the attention and treatment of services I receive when I come here to the mental health outpatient unit the staff and resident doctors really help me and their good at what they do yeah its always room for improvement in the inpatient,but otherwise I love the services I receive from the mental health specialists here at Jackson Mental Health.

Miriela Truy

My 14 year old cousin was hospitalized in this hospital for three days. DO NOT TAKE YOUR KID TO THIS PLACE, ask for another hospital. There is no good communication between the Social Worker, Psychiatry and the staff. Worst customer service. HORRIBLE PLACE!!!

A. Mezo

Once I was Marchman Acted (another human rights violation) and had to go for a psych eval here. I was quiet and refused to talk because I thought I had a right to remain silent. They are very mean so when they came out with the admission paper i mockingly signed my name as someone else on the admission to the ward because they were very upset that i was not speaking. Two large men forcibly disrobed me and put me in the ward where I was explained i HAD to take resperidone. I did not know my rights at this time. This literally ruined my life taking an anti psych med when I was not psychotic. I hate this guy honestly and he lies to the judge. Polygrapgh me.

CM SobI

My dad who is 91 years old checked in and stayed there for about 6 days. He's diabetic and apparently, they did not inject him any insulin the whole time he was there, his blood sugar was 391 when he came out. He also came out with huge bed sores, so it was obvious they didn't keep him cleaned the entire time he was there. The place is a disaster, it should actually be closed down. I don't have a choice but to give it one star, but that's one star too many

Juana Hurtado

(Translated by Google) Very bad attention, ustuve hour and a half waiting Aque atencieran me the boy who had raised nail and foot doctors outside talking and nobody took care of me this and from 11 am and are 2.30 and have not heeded me (Original) Muy mala atención,ustuve esperando hora y media aque me atencieran al niño que tenía la uña del pie levantada y los médicos afuera hablando y nadie me lo atendía esto y desde las 11 de la mañana y son las 2.30 y no me han atendido

Tiff B

This place is dangerous. It is basically a homeless shelter, filthy and dangerous. You can get attacked at any time in the ward. It is also co-ed. The doors are not even locked at night so a male can come into female rooms, as the staff doesn't seem to care about the events happening. Their reply was, "it's the psych ward, I've seen worse" They refuse to discharge individuals whom have a home and a job, yet they let unstable people who live on the streets FREE TO GO! If you get attacked while in the ward, they do not allow you to press battery or assault charges. Every stable person in here was forced to stay!

Jonathan Mecias

This place released my sister when she was not stable and they said she was perfectly fine. She almost died!

Matthew Thomann

This place is not good for the mentally ill. I was a patient there in the children's psych ward three times and the conditions were horrible. I was once put in a room with a male two years older than me that came in shackles and I was threatened with rape. At one point I got my hands on many push pins, very useful for a previously depressed and self-harming teen. I had pills that weren't mine in my pocket and they never even knew. Once a 9 year old buy was put in the same room as me. That's a 5 year difference. If I had a disorder that made me violent, he could've been dead. They put me on meds without telling me what it was and forced us all into our rooms for hours when a girl needed sedatives. Disgusting place.

k Terri

is just cruel that is no plays for sick mental people .if you need to get sick them go there

Mary Hernandez

(Translated by Google) It is a very clean mental hospital cafeteria in a friendly. (Original) Es un hospital mental muy limpio con cafetería dentro un trato amable .

Naomi Cash

Hey i go to the burn center permatley Closed down

Greta Garrido

Do you like waiting around 30 min after arriving and checking in only to be told that you are late and now you can't see the doctor because she was not notified. That happened to me today and lost my app. The system in this place is not helpful at all...this was my experience :(

Mel T.

As a crisis center, this place has terrible conditions. I was in the child/adolescent care unit a year ago, and I didn't feel as though my needs were met as a patient at all. The other patients and I were frequently disrespected, condescended, and sometimes outright insulted by poorly-trained staff, and we could go days at a time without receiving our correct medications. Surveillance was bad, and self-harm was easy to engage in and hide. The food had the blandness typical of hospital food, but if a patient followed a restricted diet (halal/kosher/vegetarian/etc), it was also a matter of luck to find food that was at least nutritious. Our rooms each consisted of two twin beds, two hard nightstands with sharp corners, at least one climbable window, and a bathroom. We weren't allowed to use the bathrooms whenever we had to, and all but one of the showers were freezing, which was a health concern considering the already-cold air in the unit. The default activity for us was sitting in a lobby and watching cartoons. We only ate when the staff wanted us to, although we could get water whenever we wanted to, most of the time. During (seemingly random) school days, we were given short "classes" (maybe 45 minutes a day) that consisted exclusively of arithmetic drills, so that the hospital could meet a standard set by a local education law. Once a day we were given group therapy from interns at the hospital. Sessions were short, and the interns were consistently terrible communicators. Nobody seemed to learn anything from the sessions, and many of the patients were frequent inmates despite the efforts of these poorly-trained therapists. The only break from our collective ennui came in the form of an hourly free session in the courtyard, in which the patients could exercise, play games, socialize, and generally distract themselves from their situation. Patients could engage in whichever provided activities they wanted to during this period; however, patients that refused to engage in an activity at all were considered for an extended stay. This wasn't productive to their recovery at all, because diminished interest in fun activities is just an intrinsic symptom of many depressive and mood disorders and is not a matter of life and death; staying in the crisis unit isn't meant to cure a patient's illness, but just to stabilize them so that they aren't an active threat to themselves or others. Many patients ended up staying in the hospital for much longer at a time than they were required to by law because the hospital rendered them too unstable to leave, for reasons including not being hungry during mealtime, not feeling engaged by the activities provided, having intellectual disabilities, and complaining to staff about their treatment. If you or anyone in your family finds themselves in need of a crisis unit, do your best to help them or yourself avoid this one. The patient will suffer at best, and be traumatized, robbed by administration, or dead at worst. One note: this is only a review on the crisis unit. The voluntary hospital's psychologists and therapists, especially those involved in Dialectical Behavioral Therapy, are understanding and effective (with exceptions, and you can request a new therapist if yours is incompetent). They have contributed irreplaceable, essential material to my recovery, and I suggest that you look into this hospital's psychologists (especially those in Dialectical Behavioral Therapy!!!) if you think you're in a bad place. It'll help you avoid the hellhole that is the Crisis Unit. :)

Dale Phomas

Staff was incompetent and could not help me find my scheduled appointment. Once I finally made it to the office, late, the doctor would not see me. I was paying out of pocket without insurance nearly $800 and was treated worse than trash. I hate seeking help because this is what I get.

Rydia Brown

I was detained here for outrageous accusations, no person doctor or nurse said a word to me. Seems like the employees need to be patients themselves. I will be suing you for malpractice! Speaking with my mother through the phone she said she’d spoken with a doctor and nurse telling her they’ve been talking with me and it was a lie. I’m am a black female.. they told her I was crazy because I kept my hair wrapped up due to them taking out my extensions and given nothing for my hair. As a black female I needed a comb, brush etc. Also I was not supplied with anything as far as toothbrush, toothpaste, or anything to bathe with and was held for about a week. They lied to my mother, I even found the doctor who “claimed he was speaking with me and he downright ignored me. They starved me along with many other things. I don’t know how this place was even accepted as a hospital. I went through a very traumatic experience and was received no help or asked any questions of what happened to me prior. I hope this reaches the owner because again I will be suing the hospital and the doctor and social worker that was assigned. There was only one nurse who spoke and even that was indirectly. I had to keep myself protected, I was given no bra and they had male patients all around I was very uncomfortable. They gave me nothing to properly care for myself with. I would understand if they actually spoke and did their job to find out why I was there and what happened to me in the first place, but you did not do that. It will take time but I’m taking all of you down. You do not deserve to run a business.

Stormy Bernard Arrow

I want to note that I have never been here, but I do work in Psychiatric Care. Most reviews are written by angry people. Unfortunately, that may deter some from getting help they need in what could be a life or death situation. Rules about any psychiatric ER: 1) Waiting time is based on the acuity of your symptoms. Someone with Brief Psychotic Disorder will likely be seen before someone with Suicidal Ideation. Someone with high acuity and major behavioral symptoms is going to be seen before someone with minor acuity and low risk of major behavioral symptoms. 2) Lack of funding for State Mental Health facilities means lack of beds. Unfortunately it also means lack of staff. You will probably not be attended to in the waiting area unless you are actively in Crisis. This is due to behavioral management being unsafe without proper ratio. 3) If staff have active restraints occuring (which is highly likely due to the volatile nature of any psych eval area) there are an average of three direct care workers and two nurses taken away from the floor. This means it will take longer for on task patients to be seen. 4) If you see staff talking during shift change, they are debriefing the events from the previous shift. This is to best treat patients, and to ensure the safety of staff. You do not want to walk into any patients direct vicinity without knowing their diagnosis, whether or not they are appropriately medicated, whether or not they have a history of HI or Violence, and also whether or not they are self medicating. 5) Detoxing patients commit the majority of assaults in any hospital setting. This particularly pertains to Alcohol and Stimulants. Most assaults in America occur in hospitals, and nurses (and those who look like nurses) are most often the victims. If you are detoxing, you will likely have two or more staff present at any time you are addressed. This is for our safety, not because we are trying to intimidate you. 6) If you can manage your crisis at home with help from a crisis line or a friend or telepsych, please use those resources. You can always go to the ER later. *You should not take up valuable bed space if you do not absolutely need it.*

andrés gonzález

Beautiful place, when I want to park the car, I can to find a parking lot very easy and the two first hours was free, in this moment a big area is in building